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preventiveservices.ahrq.gov/cahps/news-and-events/events/webinar-041316.html
February 01, 2017 - for Healthcare Research and Quality (AHRQ) featured innovative strategies used by two Medicaid health plans … Speakers from health plans in Ohio and Oregon highlighted the specific improvement strategies they implemented … CAHPS Ambulatory Care Improvement Guide , a comprehensive and free resource for medical groups, health plans
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preventiveservices.ahrq.gov/talkingquality/plan/subject.html
December 01, 2022 - The subject of a quality report could be any level of the health care system, including:
Health plans … If funds are tight, for example, it is more feasible to report data for health plans or hospitals because … available:
The National Committee for Quality Assurance’s Quality Compass sells HEDIS data on health plans … The OPA offers reports on the quality of health plans and medical groups. … Quality : Wisconsin Collaborative for Healthcare Quality offers reports on the quality of health plans
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preventiveservices.ahrq.gov/talkingquality/measures/setting/health-plan/index.html
March 01, 2016 - Project
Resources
About TalkingQuality
Measuring the Quality of Health Plans … Page originally created February 2015
Internet Citation: Measuring the Quality of Health Plans
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preventiveservices.ahrq.gov/talkingquality/plan/environment.html
June 01, 2016 - options (e.g., fee-for-service carriers, PPO plans, HMOs)? … For instance, some segments may have no choice among health plans or providers, while others have several … Questions to ask about local health plans:
Do managed care plans dominate the market? What kinds? … Are the plans owned and managed at the National, regional or local level? … How have health plans and providers responded to previous attempt to report on quality (if any)?
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preventiveservices.ahrq.gov/talkingquality/assess/evaluation-plan.html
January 01, 2023 - When you collect data about groups or organizations , you may also collect data on their
Plans. … or use of providers (very difficult)
How did providers and plans respond to the report? … Interviews with individual plans and providers
Survey of plans or providers
Did the reports … Interviews with individual plans and providers
Survey of plans or providers
With what results … Consider sharing your findings with the health plans or providers that were the subject of your report
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preventiveservices.ahrq.gov/talkingquality/distribute/media/web-report.html
September 01, 2019 - the prevention or treatment of specific diseases, as well as the Web sites of report sponsors, health plans … Web-based report, users can better manage quality information by picking a limited number of providers or plans … For employers that handle enrollment online or health plans that offer online information about hospitals … Personnel Management
URL: https://www.opm.gov/healthcare-insurance/healthcare/plan-information/compare-plans … Health Benefits program offers enrollees access to Web-based information they can use to compare health plans
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preventiveservices.ahrq.gov/patient-safety/resources/index.html
December 01, 2022 - medical errors and promoting patient safety, measuring health care quality, consumer assessment of health plans … Health Literacy Universal Precautions Toolkit
Pharmacy Health Literacy Center
National Action Plans … National Action Plans are developed with expert input to provide a framework for collaboration among
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preventiveservices.ahrq.gov/patient-safety/reports/index.html
August 01, 2023 - Health Affairs
Medical Liability
National Academy of Medicine Reports
National Action Plans … Reports
Collections of professional and academic publications, reports, and National Action Plans
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/best-practices-survey-administration-webcast-sorra.pdf
January 01, 2024 - Communicate Your Action Plan
► Complete the SOPS Action Plan Template
35
Develop Action Plans
Enable … departments
and units to develop
and submit their
own action plans
1
Identify Areas
to Improve … 2
Plan Your
Improvement
Initiatives
3
Communicate
Your Action Plan
36
Action Plans
1
Identify … 38
Action Plans
3
Communicate
Your Action Plan
► How will you share your action plan? … Action Plans
Action Plan Template
Improving Patient Safety Resource Lists
Submitting to the SOPS
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preventiveservices.ahrq.gov/cahps/surveys-guidance/hp/about/Medicares-CAHPS-HP-Survey.html
December 01, 2023 - The Medicare Survey includes versions for Medicare Advantage plans (including PPOs), Prescription Drug … Plans, and the fee-for-service program.
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preventiveservices.ahrq.gov/workingforquality/events/webinar-federal-agency-alignment-to-the-six-priorities.html
November 01, 2016 - We give broad choices: members choose from plans currently offered in their area. … We set some boundaries to our plans, what plans must cover, and in general you'll see those in the gray … All of our plans have free preventive care. … I'll share a little bit about the measure set we use for all health plans. … We've also included the links to the 2016 Agency Specific Plans here, and there are additional plans
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/cahps-program-brief.pdf
July 01, 2022 - CAHPS program in response
to concerns about the lack of good information about
the quality of health plans … The program expanded beyond its original
focus on health plans to address a range of healthcare
services … and meet the various needs of healthcare
professionals and administrators, consumers, health
plans … Other surveys ask enrollees
about their experiences with health plans and related
programs. … https://www.ahrq.gov/cahps/about-cahps/cahps-program/index.html
2
Enrollee Experience With Health Plans
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preventiveservices.ahrq.gov/cahps/surveys-guidance/item-sets/mobility/index.html
February 01, 2021 - ask patients who have mobility impairments about their experiences with care and services from health plans … Compare their experiences to those of similar people receiving care from other health plans or medical … Survey or the CAHPS Clinician & Group Survey, sponsors such as State agencies, other purchasers, health plans
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preventiveservices.ahrq.gov/cpi/about/mission/strategic-plan/index.html
January 01, 2018 - Organization & Contacts
Strategic Plan
Information on the Agency's strategic plans … AHRQ Strategic Plan —Information on the Agency's strategic plans.
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preventiveservices.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/uses/index.html
June 01, 2020 - Provides information needed to manage health plans, providers, and other vendors and contractors. … Allows comparison of plan or program performance with that of other plans or programs in the State or … your program management strategy, here are some questions to consider:
How do you monitor health plans … Health plans.
Advocates.
Consumers.
Each audience has its own:
Characteristics.
Needs. … Providers or plans welcome the opportunity for a practice year without adverse consequences.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/05-pfe-planning-60-seconds.pdf
August 01, 2021 - modify the Practice Orientation and Training Slides to reflect your
chosen workflow (Slides 11-13), plans … � Review and modify the Provider Training slides to reflect your plans for evaluation
(Slide 16)
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preventiveservices.ahrq.gov/cahps/consumer-reporting/index.html
May 01, 2022 - examples of web-based comparative reports for consumers on the quality and costs of healthcare from health plans … The Effects of Out-of-Pocket Costs on Enrollees’ Experiences With Health Plans: Implications for Consumer
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preventiveservices.ahrq.gov/talkingquality/explain/share-info/offer-info.html
June 01, 2019 - But there are two problems with this kind of information:
First, insurance plans almost always pay … differences in charges across facilities may have no relationship at all to what they negotiate with plans … People who have high-deductible health plans are more interested in the full price since they may be
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preventiveservices.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - For health plans, the number of people with outstanding customer service problems can be significant. … health plans reported "never" or "sometimes" when asked whether the plan's customer service gave them … the information or help they needed. 1
Most health plans and physician practices have some sense of … National quality monitoring of Medicare health plans: the relationship between enrollees’ reports and … Factors affecting response rates to the Consumer Assessment of Health Plans Study survey.
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preventiveservices.ahrq.gov/patient-safety/index.html
January 01, 2024 - Reports
Collections of professional and academic publications, reports, and National Action Plans … Health Affairs
Medical Liability
National Academy of Medicine Reports
National Action Plans … medical errors and promoting patient safety, measuring health care quality, consumer assessment of health plans