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Total Results: 1,082 records

Showing results for "plans".

41. TeamSTEPPS Video Debrief Guide: Debrief in Emergency Department (pdf file)
    ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/debrief-emergency-dept-guide.pdf
    August 31, 2023 - Unit Coordinator Angie plans to program the phones immediately after the Debrief. 2. … In discussing what went wrong, the team can make plans to implement solutions.

42. Reporting CAHPS Survey Results to Consumers | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/cahps/consumer-reporting/index.html
    May 01, 2022 - examples of web-based comparative reports for consumers on the quality and costs of healthcare from health plans … The Effects of Out-of-Pocket Costs on Enrollees’ Experiences With Health Plans: Implications for Consumer

43. Offer Information on How Healthcare Costs and Quality Relate | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/talkingquality/explain/share-info/offer-info.html
    June 01, 2019 - But there are two problems with this kind of information: First, insurance plans almost always pay … differences in charges across facilities may have no relationship at all to what they negotiate with plans … People who have high-deductible health plans are more interested in the full price since they may be

44. Highlight Consumer Rights, Protections, and Ways To Complain | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/talkingquality/explain/share-info/highlight.html
    September 01, 2019 - If you are rating health plans, for example, it will be important to stress member’s rights to appeal … the organizations in your State or community that take responsibility for complaints about the health plans … your State or locality if you have problems with your Medicare benefits, including Medicare Advantage plans

45. Strategy 6P: Service Recovery Programs | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
    April 01, 2022 - For health plans, the number of people with outstanding customer service problems can be significant. … health plans reported "never" or "sometimes" when asked whether the plan's customer service gave them … the information or help they needed. 1 Most health plans and physician practices have some sense of … National quality monitoring of Medicare health plans: the relationship between enrollees’ reports and … Factors affecting response rates to the Consumer Assessment of Health Plans Study survey.

46. Timing Promotion of a Quality Report for Maximum Impact | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/talkingquality/distribute/promote/timing.html
    March 01, 2016 - clear timeframe for decisionmaking, such as open enrollment periods for commercial and Medicare health plans … the report by consumers making decisions, it is also valuable to describe how individual providers or plans … If you have done a “dry run” by distributing comparative data to providers or plans before releasing … Learn about sharing data with providers or plans before making it public in How Will You Gain the Trust … of Providers or Plans .

47. Sample Disaster Preparedness Letter to Families (doc file)
    ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/nursing-home/resources/letter-emergency-contact.docx
    May 12, 2022 - like to have information for at least one other person we can contact during an emergency to share our plans … -- · If we experience an emergency, we will make every attempt to contact you and inform you of our plans

48. Profiles of Comparative Reports on Health Care Quality and Costs | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/talkingquality/resources/comparative-reports.html
    December 01, 2016 - examples of web-based comparative reports for consumers on the quality and costs of care from health plans … Types of Comparative Report Physicians Surgical care Hospitals Health plans Nursing homes

49. Delivering Quality Reports in Print | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/talkingquality/distribute/media/printed-report.html
    September 01, 2019 - EXAMPLE: A Brochure for Medicaid Beneficiaries Title: A Guide to Michigan Medicaid Health Plans: Quality … Michigan Department of Health and Human Services publishes a brochure with summary scores for Medicaid plans … process is automatic (i.e., if consumers do not have to take any action to re-enroll in their current plans

50. Search FAQs | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/cahps/faq/index.html
    January 01, 2019 - Choosing questions to measure the quality of experience with medical care providers and health care plans … Psychometric properties of the Consumer Assessment of Health Plans Study (CAHPS) 2.0 adult core survey … Psychometric properties of a group-level Consumer Assessment of Health Plans Study (CAHPS) instrument … The CAHPS Health Plan Survey Database no longer collects or reports data for commercial health plans. … To adjust the results to account for this difference in populations across plans.

51. 2022 Medicaid and Children's Health Insurance (CHIP) Chartbook (pdf file)
    ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2022-hp-chartbook.pdf
    January 01, 2022 - Insurance Program (CHIP) Chartbook What Enrollees Say About Their Experiences With Their Health Plans … Table 2. 2022 Survey Versions For Enrollee Populations Population Survey Version Number of Plans … Health plans choose whether to participate in the database. … Medicaid or CHIP health plans or enrollee populations. … There are also times when certain health plans are excluded from percentile calculations.

52. About the CAHPS Program and Surveys | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/cahps/about-cahps/index.html
    April 01, 2024 - range of interactions that patients have with the healthcare system, including their care from health plans … develop surveys that ask consumers and patients to report on and evaluate their experiences with health plans … professionals, public and private purchasers of healthcare, healthcare accreditation organizations, health plans

53. CAHPS Dental Plan Survey | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/cahps/surveys-guidance/dental/index.html
    March 01, 2018 - The CAHPS Dental Plan Survey is a standardized questionnaire that asks adult enrollees in dental plans … organizations interested in assessing, improving, and reporting on the quality and value offered by dental plans

54. Build Trust in the Sponsor of a Health Care Quality Report | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/talkingquality/explain/communicate/trust.html
    December 01, 2022 - the public is wary, and legitimately so, about the sources of data on the performance of health care plans … Since many health plans, hospitals, medical groups, and other providers advertise their quality, consumers

55. 2023 CAHPS Health Plan Survey Database Chartbook (pdf file)
    ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/2023-hp-chartbook.pdf
    January 01, 2023 - Insurance Program (CHIP) Chartbook What Enrollees Say About Their Experiences With Their Health Plans … Table 2. 2023 Survey Versions By Enrollee Population Population Survey Version Number of Plans Number … Medicaid or CHIP health plans or enrollee populations. … These percentile scores are calculated at the plan level and represent the percentage of plans that … There are also times when certain health plans are excluded from percentile calculations.

56. Section 2: Explanation of Key Team Leadership Concepts and Tools | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/teamstepps-program/curriculum/team/tools/index.html
    July 01, 2023 - Monitoring the patient care plans and surrounding situation to better anticipate patients’ needs, effectively … leading teams involves the following responsibilities: Identifying a goal and defining patient care plans … needed to develop the plan, the team leader should seek input from staff to ensure the patient care plans … Communicate clear expectations of what team members need to do: Communicate the patient care plans, … Request feedback about the care plans and about progress toward achieving their goals.  

57. The CAHPS® Ambulatory Care Improvement Guide (pdf file)
    ahrqpubs.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/cahps-improvement-guide.pdf
    January 01, 2016 - Approach The CAHPS Improvement Guide was first developed in the early 2000’s to support Medicare health plans … any organization providing ambulatory care services either directly or indirectly—including health plans

58. The CAHPS Program | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/cahps/about-cahps/cahps-program/index.html
    April 01, 2023 - October 1995 in response to concerns about the lack of good information about the quality of health plans … Over time, the program has expanded beyond its original focus on health plans to address a range of healthcare … services and settings to meet the various needs of healthcare consumers, purchasers, health plans, providers

59. Using Mass Media To Spread Messages About a Quality Report | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/talkingquality/distribute/promote/multiple/using-media.html
    September 01, 2019 - How do the providers or plans you rate respond to your efforts? … sensitive area; you don't want the focus of the report to be on the conflicts you may be having with health plans … How are the health plans or providers in your community doing overall? … Over time, from one report to the next, are providers and plans improving?

60. Policy Projects | Agency for Healthcare Research and Quality
    ahrqpubs.ahrq.gov/professionals/clinicians-providers/resources/rice/ceproj.html
    October 01, 2014 - The investigators will audit dossier submissions at three selected health plans that have adopted formulary … What is the potential for dossier information to mislead health plans? … Is there evidence that drug companies are submitting the same information to multiple plans?