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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
October 01, 2020 - Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti
Lessons on Improving CAHPS® Scores
CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).
Agenda
• How does CAHPS fit into Neighborhood’s quality
improvement (QI) efforts?
• Common challen…
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/frontline-cases-studies.pdf
May 01, 2015 - communication between obstetricians,
anesthesiologists, and pediatricians is now a standard practice in planning … The local facilitator was assigned 20 hours per week for SPPC planning,
training, and implementation … Modifying Magnesium Sulfate Administration
The WakeMed Raleigh staff integrated the SPPC planning and
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/sfmeasures.pdf
March 03, 2021 - IMPLEMENT California Asthma QI Collaborative
IMPLEMENT California Asthma QI Collaborative
11
REQUIRED MEASURES numbered 1 - 4
Measures 1 – 4 are for children/adolescents between the ages of 3-21
# Measure name Definition for Data Collection; Exclu…
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-13-14.pdf
March 09, 2018 - Section 7.B, Tables 13 and 14
Indicator Indicator Does not live Lives in
ID in MSA MSA
(N=217) (n=625)
Care Coordination Services
Has care coordinator FECC-1 73.5 69.8
Access to care coordinator FECC-2 97.5 96.1
Care coordinator helped to obtain
community services
FECC-3
…
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-15-16.pdf
March 12, 2018 - Section 7.E, Tables 15 and 16
Indicator Indicator
ID
English
proficient
(n=1094)
LEP
(n=154)
Care Coordination Services
Has care coordinator
Access to care coordinator
Care coordinator helped to obtain community
services
Care coordinator contact in the last 3 months
Care coo…
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-0217-section-1-tables-1-4.pdf
April 14, 2018 - Section 1, Table 1 to 4
Table 1: Codes to Identify Sickle Cell Disease
Condition Name Hemoglobin Screening Result ICD‐9 Code(s)
Hb beta zero‐thalassemia Hb F only 282.49
Hb S beta‐thalassemia Hb F,S,A 282.41, 282.42
Hb SC‐disease Hb F,S,C 282.63, 282.64
Hb SD‐disease Hb F,S,D 282.68, 282.69
Hb SS‐disease (sic…
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
May 01, 2017 - communication between
obstetricians, anesthesiologists, and pediatricians is now
a standard practice in planning … (check all that apply)
Pre-case planning Effective communication Task assistance
Shared workload … The local facilitator was assigned 20 hours per week for SPPC planning,
training, and implementation … Modifying Magnesium Sulfate Administration
The WakeMed Raleigh staff integrated the SPPC planning
-
www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
May 01, 2017 - communication between
obstetricians, anesthesiologists, and pediatricians is now
a standard practice in planning … (check all that apply)
n Pre-case planning n Effective communication n Task assistance
n Shared workload … The local facilitator was assigned 20 hours per week for SPPC planning,
training, and implementation … Modifying Magnesium Sulfate Administration
The WakeMed Raleigh staff integrated the SPPC planning
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-mailed-survey.pdf
March 09, 2018 - FECC Surveys
Mailed Survey
YOUR EXPERIENCES WITH YOUR
CHILD’S HEALTH CARE
Answer the questions in this survey for the child
named in the letter that came with this survey.
Your Privac…
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/qde-mmd-webinar-on_quality-measure-use.pdf
September 24, 2015 - one or just a few measures at a time
• Engaging entire care team in reviewing quality measures and planning
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/about/about-hospital-health-literacy-item-set.pdf
October 30, 2017 - Are you planning to include a composite measure in internal or public reports of
the survey results?
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/fallprevention-training/module1/module1_slides_fallprev.pptx
June 16, 2017 - We encourage everyone to participate in planning activities.
‹#›
Today’s Group Dynamics
“Parking lot
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www.cahps.ahrq.gov/patient-safety/settings/hospital/fall-prevention/workshop/module-1/slides.html
September 01, 2017 - We encourage everyone to participate in planning activities.
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
January 01, 2011 - This guide has a lot of
useful information from planning a QI initiative through strategies that you
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/vchip-strategies-for-kdd.pdf
February 01, 2015 - Strategies to Improve Asthma Care and Treatment in Primary Care Practices
Strategies to Improve Asthma Care and Treatment in Primary Care Practices*
The following are strategies that healthcare professionals and primary care practices used to improve office systems to address and
promote optimal asthma treatment as…
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-tables-11-12.pdf
March 09, 2018 - Section 7.A, Tables 11 and 12
Indicator Indicator White Hispanic Black Other
ID (n=585) (n=308) (n=94) (n=222)
Care Coordination Services
Has care coordinator FECC-1 70.3 82.1** 61.0 70.3
Access to care coordinator FECC-2 97.0 93.5 100 95.2
Care coordinator helped to obtain …
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/teamstepps/longtermcare/module9/ts2-0ltc_module9_ig_coaching.pdf
May 03, 2017 - CONSIDER COACHES IN IMPLEMENTATION
PLANNING … This
could include planning, solving problems, and sharing
feedback as a group.
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/strat3_tool_3_pres_video_508.pptx
July 23, 2010 - Involving patients and families in discharge planning and plans for safe care at home. … choices and using patient and family knowledge, values, beliefs and cultural backgrounds to improve care planning
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/instructor/fundamentals/module9/igcoaching.pdf
February 22, 2014 - CONSIDER COACHES IN IMPLEMENTATION
PLANNING
SAY:
Whether and how you include coaching in … This
could include planning, solving problems, and sharing
feedback as a group.
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www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-closing-slides.pdf
March 15, 2016 - Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores
Q&A Session
“Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores”
A Webcast Presented by the AHRQ CAHPS User Network
March 15, 2016
12:00 – 1:00 pm EDT
To Ask a Question
35 www.cahps.ahrq.gov
CAHPS Ambulatory…