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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook.htm
October 01, 2017 - by CAHPS Health Plan survey users. … drug coverage through their health plan. … Using any number from 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan … possible, what number would you use to rate your health plan? … Using any number from 0 to 10, where 0 is the worst health plan possible and 10 is the best health plan
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cahpsdatabase.ahrq.gov/files/2014CAHPSHealthPlanChartbook.pdf
October 01, 2014 - 2014 CAHPS Health Plan Survey Database Chartbook
THE CAHPS DATABASE
2014 CAHPS Health Plan
Survey … drug coverage through their health plan. … CAHPS Health Plan Survey Database
The CAHPS Health Plan Survey Database currently contains data since … Participating in the CAHPS Health Plan Database
Participation in the CAHPS Health Plan Database is … health plan possible, what
number would you use to rate your health plan?
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F3.htm
January 01, 2017 - 2017 CAHPS Health Plan Survey
Figure 2. … of Personal Doctor: 60%, Rating of Specialist: 60%, Rating of All Health Care: 46%, Rating of Health Plan … of Personal Doctor: 60%, Rating of Specialist: 60%, Rating of All Health Care: 46%, Rating of Health Plan … of Personal Doctor: 61%, Rating of Specialist: 60%, Rating of All Health Care: 47%, Rating of Health Plan … of Personal Doctor: 62%, Rating of Specialist: 61%, Rating of All Health Care: 49%, Rating of Health Plan
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F12.htm
January 01, 2017 - 2017 CAHPS Health Plan Survey
Figure 8 Medicare Top-Box Rating Scores 2007-2017
Line graph depicting … of Personal Doctor: 74%, Rating of Specialist: 71%, Rating of All Health Care: 62%, Rating of Health Plan … of Personal Doctor: 74%, Rating of Specialist: 70%, Rating of All Health Care: 56%, Rating of Health Plan … of Personal Doctor: 74%, Rating of Specialist: 69%, Rating of All Health Care: 57%, Rating of Health Plan … of Personal Doctor: 74%, Rating of Specialist: 70%, Rating of All Health Care: 57%, Rating of Health Plan
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F6.htm
January 01, 2017 - 2017 CAHPS Health Plan Survey
Figure 4. … of Personal Doctor: 72%, Rating of Specialist: 66%, Rating of All Health Care: 61%, Rating of Health Plan … of Personal Doctor: 70%, Rating of Specialist: 64%, Rating of All Health Care: 60%, Rating of Health Plan … of Personal Doctor: 69%, Rating of Specialist: 65%, Rating of All Health Care: 60%, Rating of Health Plan … of Personal Doctor: 70%, Rating of Specialist: 66%, Rating of All Health Care: 60%, Rating of Health Plan
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F11.htm
January 01, 2017 - 2017 CAHPS Health Plan Survey
Figure 7 Medicare Top-Box Composite Scores 2007-2017
Line graph … , Getting Care Quickly composite: 66%, How Well
Doctors Communicate composite: 75%, Health Plan … , Getting Care Quickly composite: 64%, How Well
Doctors Communicate composite: 75%, Health Plan … , Getting Care Quickly composite: 64%, How Well
Doctors Communicate composite: 75%, Health Plan … , Getting Care Quickly composite: 64%, How Well
Doctors Communicate composite: 75%, Health Plan
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F5.htm
January 01, 2017 - 2016 CAHPS Health Plan Survey
Figure 3. … , Getting Care Quickly composite: 71%, How Well
Doctors Communicate composite: 79%, Health Plan … , Getting Care Quickly composite: 69%, How Well
Doctors Communicate composite: 75%, Health Plan … , Getting Care Quickly composite: 71%, How Well
Doctors Communicate composite: 74%, Health Plan … , Getting Care Quickly composite: 69%, How Well
Doctors Communicate composite: 73%, Health Plan
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F2.htm
January 01, 2017 - 2017 CAHPS Health Plan Survey
Figure 1. … , Getting Care Quickly composite: 55%, How Well
Doctors Communicate composite: 69%, Health Plan … , Getting Care Quickly composite: 57%, How Well
Doctors Communicate composite: 70%, Health Plan … , Getting Care Quickly composite: 54%, How Well
Doctors Communicate composite: 68%, Health Plan … , Getting Care Quickly composite: 56%, How Well
Doctors Communicate composite: 70%, Health Plan
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F9.htm
January 01, 2017 - 2017 CAHPS Health Plan Survey
Figure 6 CHIP Top-Box Rating Scores 2011-2017
Year 2011: Rating … of Personal Doctor: 69%, Rating of Specialist: 66%, Rating of All Health Care: 61%, Rating of Health Plan … of Personal Doctor: 72%, Rating of Specialist: 67%, Rating of All Health Care: 63%, Rating of Health Plan … of Personal Doctor: 72%, Rating of Specialist: 70%, Rating of All Health Care: 65%, Rating of Health Plan … of Personal Doctor: 73%, Rating of Specialist: 70%, Rating of All Health Care: 66%, Rating of Health Plan
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F8.htm
January 01, 2017 - 2017 CAHPS Health Plan Survey
Figure 5. … , Getting Care Quickly composite: 67%, How Well
Doctors Communicate composite: 71%, Health Plan … , Getting Care Quickly composite: 72%, How Well
Doctors Communicate composite: 76%, Health Plan … , Getting Care Quickly composite: 75%, How Well
Doctors Communicate composite: 77%, Health Plan … , Getting Care Quickly composite: 74%, How Well
Doctors Communicate composite: 78%, Health Plan
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cahpsdatabase.ahrq.gov/default_landing.aspx
January 01, 2025 - AHRQ currently maintains databases for four CAHPS surveys:
CAHPS Health Plan Survey
CAHPS … several products and services:
Annual Chartbooks that present summary-level results
Review Health Plan … Users of the Health Plan Survey, the Child Hospital Survey, and the Home and Community-Based Services … Survey
2025 Data Submission Dates
Child Hospital
March 10 – April 11
Health Plan
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cahpsdatabase.ahrq.gov/Default_landing.aspx
January 01, 2025 - AHRQ currently maintains databases for four CAHPS surveys:
CAHPS Health Plan Survey
CAHPS … several products and services:
Annual Chartbooks that present summary-level results
Review Health Plan … Users of the Health Plan Survey, the Child Hospital Survey, and the Home and Community-Based Services … Survey
2025 Data Submission Dates
Child Hospital
March 10 – April 11
Health Plan
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cahpsdatabase.ahrq.gov/files/HCBS/HCBS-DUA-with-CMS-Authorizations.pdf
December 01, 2024 - Data collection vendors may not sign this DUA on behalf of a State Agency, Managed Care Plan or other … Participating Organization (even if they have been given permission by the State Agency, Managed Care Plan … Only a duly appointed representative
from the State Agency, Managed Care Plan or other Participating … • MANAGED CARE PLANS: If you are a Managed Care Plan (MCP) submitting data, and you are not a State … (hereinafter termed “Participating Organization”) which includes any
State Agency or Managed Care Plan
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F10.htm
October 25, 2017 - 2017 CAHPS Health Plan Survey
Medicare
Heat map showing percentage distribution of 2017 Medicare
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F1.htm
October 25, 2017 - 2017 CAHPS Health Plan Survey
Adult Medicaid
Heat map showing percentage distribution of 2017
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F4.htm
October 25, 2017 - 2017 CAHPS Health Plan Survey
Child Medicaid
Heat map showing percentage distribution of 2017 Child
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cahpsdatabase.ahrq.gov/files/2017CAHPSHealthPlanChartbook/ALTText1_F7.htm
October 25, 2017 - 2017 CAHPS Health Plan Survey
CHIP
Heat map showing percentage distribution of 2017 Children’s
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cahpsdatabase.ahrq.gov/HCBSDSS/Register.aspx
* Role of participant
State Or State Agency (Receives a private report) Managed Care Plan
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cahpsdatabase.ahrq.gov/files/HCBS/Adult_HCBS_Survey_1.0_Data_Specifications.508-C.pdf
June 09, 2025 - In the last 3 months, did your
{program-specific term for "service
plan"} include…
1 = None of the … personal assistance/behavioral
health staff} knew what's on your
[program-specific term for "service
plan … months, who
would you have talked to if you
wanted to change your [program-
specific term for "service plan … months, who
would you have talked to if you
wanted to change your [program-
specific term for "service plan … months, who
would you have talked to if you
wanted to change your [program-
specific term for "service plan
-
cahpsdatabase.ahrq.gov/files/CH/Child-HCAHPS-Database-DUA.pdf
April 01, 2023 - Assessment of Healthcare Providers and Systems (CAHPS®) Database is a central repository of data on
health plan