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81. Section 5: Determining Where To Focus Efforts To Improve Patient Experience (Page 1 of 2) | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/index.html
    February 01, 2020 - for check-up or routine care as soon as needed 69% 68% 83% 77% 71% 63% Got answer to phone … question during regular office hours on same day 53% 59% 78% 69% 60% 52% Got answer to phone … For example, in Table 5-1 , the group’s top box score for the question, "Got answer to phone question … and its items are roughly in line with the mean score, with the exception of the item, "Got answer to phone … sites, Practice Site A has the lowest top box score for the question related to getting an answer to a phone

82. Emotional Wellness Resources for Nursing Home Staff with QR codes (doc file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/emotional-wellness-resources-qr-codes.docx
    March 01, 2022 - Dial 211 on your phone or visit the 211 website to connect with support resources or learn about local

83. Emotional Wellness Resources for Nursing Home Staff (doc file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/emotional-wellness-resources-electronic.docx
    March 01, 2022 - Dial 211 on your phone or visit the 211 website to connect with support resources or learn about local

84. Consensus Organizational Health Literacy Quality Improvement Measures | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/health-literacy/improve/organizational.html
    September 01, 2020 - and does bedside reporting with patients and family members in all feasible cases Postdischarge Phone … Call Percentage of discharged patients for whom post-discharge phone call was completed

85. Methods and Outcomes of Care Management Programs | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/practiceimprovement/delivery-initiative/holtropstudysnapshot/index.html
    December 01, 2016 - plan, which exclusively used nurses centrally located at the health plan and providing services by phone … CM program, two exclusively used practice-based managers who provided services both in person and by phone … person during the patient visit had much higher engagement rates than did those offering them over the phone

86. A Multipayer Patient-Centered Medical Home Initiative in Pennsylvania (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-gabbay.pdf
    April 01, 2015 - providers and staff; used a more patient-centered approach by engaging with patients in person and by phone … rather than by phone only; provided self-management support personally to patients rather than referring

87. Written Statement (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-150-written-statement.pdf
    February 16, 2018 - NW, Ste. 1000; Washington, DC 20005 Phone:202-955-1726 Email: Scholle@ncqa.org Any publication or

88. Written Statement (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-177-written-statement.pdf
    April 30, 2018 - National Committee for Quality Assurance {NCQA) 110013th St, NW, Ste. 1000; Washington, DC 20005 Phone

89. Easy-To-Understand-Telehealth-Consent-Form (doc file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/easy-to-understand-telehealth-consent-form.docx
    April 15, 2020 - · You talk to your provider by phone, computer, or tablet.

90. AHRQ Information Security and Privacy Program | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/policy/electronic/privacy/infosecurity.html
    August 01, 2018 - Contact Chief Information Security Officer: Eric Colombel  Email: eric.colombel@ahrq.hhs.gov Phone … Phone: 301-427-1760.

91. FileNewTemplate
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module2.pptx
    March 07, 2019 - And as an example of miscommunication, consider a scenario in which the practice receptionist takes a phone … message but records the phone number incorrectly.

92. Sexual Activity Status Among Adolescents Materials Written Statement (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA0087-Materials_Written_Statement.pdf
    October 04, 2016 - National Committee for Quality Assurance {NCQA) 1100 13th St, NW, Ste. 1000; Washington, DC 20005 Phone

93. Using the AHRQ Medical Office Survey on Patient Safety Culture Webinar - Sorra Intro (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sorra-intro.pdf
    April 29, 2011 - o Join us by phone: 1-877-407-4035 o Passcode: 368357# • Trouble with your connection or slides not

94. Job Aid: 5 Whys and Fishbone Diagrams (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-5-whys.pdf
    May 17, 2021 - Tip: If you are using a white board or flip chart, take a picture of the diagram with your phone and

95. HHS Launches Spanish Language App to Help Latinos Navigate Health Care Questions, Issues New Report Highlighting Latino Coverage Issues | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/news/newsroom/press-releases/spanish-language-app.html
    October 01, 2021 - The QuestionBuilder in Spanish is available for phone, tablet, or laptop at no charge through Apple

96. Section 2: Explanation of Key Concepts and Tools | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/teamstepps-program/curriculum/communication/tools/index.html
    July 01, 2023 - confirm with the patient the time an appointment has been scheduled, followed by a mailed, emailed, phone … Use text messages rather than phone calls to increase the likelihood the messages will be quickly read … Laboratory results Repeat back laboratory results conveyed over the phone to confirm the receiver heard

97. PowerPoint Presentation (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/supln-slides.pdf
    January 24, 2024 - September 17, 2015 Teleconference Instructions Please make sure your computer is linked to your phone … OR  Click on the phone symbol in the toolbar at the top of your screen. … Enter your phone number and click “join,” the system will call you directly. … information symbol in top right corner of the meeting room and dial the “Telephone Token” number into your phone … – The system will link your phone with your computer. 2 2  If you would like to view the

98. Appendix D: Methods | Agency for Healthcare Research and Quality
    www.talkingquality.ahrq.gov/health-literacy/professional-training/lepguide/app-d.html
    September 01, 2020 - We conducted a total of 18 interviews both in person and by phone, with 9 interviews with frontline staff … This interactive phone discussion lasted 1 hour and 15 minutes and included 19 participants from hospitals

99. 4 Tk2 T1-Medical Care Referral Form (pdf file)
    www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK2_T1-Medical_Care_Referral_Form.pdf
    May 01, 2014 - To: _______________________________________________ Phone: ________________ Fax: ________________

100. Primary Care Transformation in a National Committee for Quality Assurance Certified Patient-Centered Medical Home | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/ncepcr/research-transform-primary-care/transform/profile/tai-seale.html
     April 01, 2015 - There was no difference in the annual number of primary care phone calls between patients who did and … For specialty care, there was an increase in annual phone calls (0.16 calls per patient-year) and office