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  1. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/depression/chipra-247-section-2.pdf
    December 11, 2019 - Adolescents (PHQ-A) Patient contact A contact between patient and provider can be face-to-face, phone-based
  2. www.talkingquality.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/implementation-guides/implementation-guide1/impguide1step4.html
    March 01, 2019 - location, and the availability of funding, when are in-person meetings preferable to virtual meetings via phone … Methods of communication can include email updates, phone calls, Webinar presentations, postcards, and
  3. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/shareddecisionmaking/tools/tool-3/share-tool3.pdf
    April 01, 2014 - Over-the-phone interpreters Trained telephonic interpreters provide offsite multilingual interpretation
  4. www.talkingquality.ahrq.gov/cpi/centers/cepi/index.html
    September 01, 2023 - Improvement (CEPI) Agency for Healthcare Research and Quality 5600 Fishers Lane Rockville, MD 20857 Phone
  5. www.talkingquality.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/index.html
    November 01, 2017 - talk with someone, please email your contact information, including the best time to be reached by phone
  6. www.talkingquality.ahrq.gov/cahps/surveys-guidance/hospital/about/dev_child_hp_survey.html
    April 01, 2020 - The survey was fielded in both English and Spanish by either mail or phone.
  7. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/mhi-rsf.pdf
    May 29, 2013 - __________________________________________________ State: ___________ Zip Code: ___________ Phone … this form): ___________________________ Title/Position/Role: __________________________ Best phone … standardized office communication methods are identified to the family by the practice (e.g. call-in hours, phone … In addition to Level 1, specialty referrals use phone, written and/or electronic communications; the
  8. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/Lion-Mangione-Britto.pdf
    October 01, 2011 - written IPC for the child, provide access to services, coordination with doctors and home visit/tele- phone … controlled (194 tion IPC was devised and then intervention, 192 shared with the PCP, 3 follow- control) up phone … developed IPC with fam- persistent asthma ily, provided self-management (199 control, 213 support and phone … in which a written relapse preven- tion IPC was devised and then shared with the PCP, 3 follow- up phone … Asthma nurses conducted assess- ment, developed IPC with fam- ily, provided self-management support and phone
  9. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-yount-sops-action-planning-tool.pdf
    June 01, 2019 - 50 51 SOPS Technical Assistance (TA) E-mail: SafetyCultureSurveys@westat.com Phone: 1-888-324-9749
  10. www.talkingquality.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apf.html
    August 01, 2022 - If you have any questions, feel free to contact me by phone (xxx-xxx-xxxx) or email xxxx.xxxx@xxxx.xxx
  11. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
    February 24, 2011 - If you feel that you are going home before you are ready, call [insert name] at [phone number].
  12. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/casalino/casalino.ppt
    February 16, 2011 - how valuable is phone communication among physicians about patients (even when patient is not referred
  13. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/3_rachel_grob.pdf
    June 25, 2014 - 10 minutes Experimental design: • • • Placement: beginning versus end of CAHPS survey Mode: phone
  14. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving-component-kit.docx
    May 01, 2017 - CUS contact person on call receives message by phone or in person from staff member. … (a) CUS contact person decides whether to handle the escalation in person or by phone, with in-person
  15. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
    May 22, 2013 - feel rushed on the day of discharge • Want patient to succeed at home • Want to know the name and phone … • For questions or more information – [Insert name, phone number, and email] 32 Strategy 4: IDEAL
  16. www.talkingquality.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-3.html
    September 01, 2020 - Over-the-phone interpreters Trained telephonic interpreters provide offsite multilingual interpretation
  17. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_1.pdf
    October 01, 2016 - Care is provided by phone, email (via patient portal), and home visits. … Triaging phone calls and emails Most requests are by email. … Daily Average of Touches Received by the SCC Team • 11 incoming phone calls • 6 voicemails • 18 MyHealth … faxes • 1 walk-in patient Daily Average of Touches Provided by the SCC Team • Made 22 outgoing phone
  18. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
    May 22, 2013 - If you feel that you are going home before you are ready, call [insert name] at [phone number].
  19. www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
    January 01, 2017 - addresses for use in survey collection  Ongoing concerns about protection of patients’ email/cell phone
  20. www.talkingquality.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/fallspx/index.html
    February 01, 2018 - talk with someone, please email your contact information, including the best time to be reached by phone

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