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  1. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
    October 29, 2018 -  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ www.ahrq.gov/cahps55
  2. www.qualitymeasures.ahrq.gov/policy/privacy.html
    November 01, 2017 - contact: AHRQ Chief Information Security Officer: Eric Colombel Email:  eric.colombel@ahrq.hhs.gov PhonePhone: 301-427-1760 AHRQ Information Security and Privacy Team Email:  SecureAHRQ@ahrq.hhs.gov … contact: AHRQ Chief Information Security Officer: Eric Colombel Email:  eric.colombel@ahrq.hhs.gov PhonePhone: 301-427-1760 AHRQ Information Security and Privacy Team Email:  SecureAHRQ@ahrq.hhs.gov
  3. www.qualitymeasures.ahrq.gov/professionals/prevention-chronic-care/improve/coordination/webinar01/fuzzysets_slides.html
    July 01, 2013 - Owned Owned Owned C Mgr location PO PO PO Practice Practice Practice Practice Practice Patient visits PhonePhone Phone Practice+phone Practice+phone Practice+phone Practice+phone Practice+phone Patient access
  4. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/SOPS-De-identifiedDataReleaseAgreement.pdf
    January 01, 2023 - ______________________________ (Country) _____________________________________________________ (Phone … emailed to SOPSResearchData@westat.com Surveys on Patient Safety Culture Research Databases Westat Phone … SOPSResearchData@westat.com mailto:SOPSResearchData@westat.com Organization: City: State: Country: Phone
  5. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/evolution-cg-1-4.pdf
    August 01, 2021 - updated to be more consistent with current care practices (e.g., “did you contact” rather than “did you phone … healthcare experience, this version asks respondents to specify the type of visit (in-person, video, or phone … introduction and a few questions to prompt respondents to consider their experiences with in-person, phone
  6. www.qualitymeasures.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6f-ondemand.html
    April 01, 2023 - Traditional 24-Hour Nurse Hotline (or Advice Line) Most health plans offer a toll-free phone line available … In addition to a regular phone line, plans also provide a separate number compatible with devices that … enable deaf or mute individuals to communicate by phone. … If desired, the member can ask to speak to the treating practitioner by phone. … LiveHealth Online, which allows members to see a board-certified doctor within 10 minutes via a smart phone
  7. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/healthited-issuebrief.pdf
    February 01, 2021 - Mobile phone messaging reminders for attendance at healthcare appointments. … Mobile phone text messaging improves antihypertensive drug adherence in the community. … Efficacy of a cell phone-based exercise programme for COPD. … Mobile phone apps for clinical decision support in pregnancy: a scoping review. … Can mobile phone apps influence people’s health behavior change? An evidence review.
  8. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-wrap-up-fry.pdf
    June 13, 2017 -  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 52 mailto:cahps1
  9. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/smith3slides.pdf
    August 13, 2015 - E-mail o SafetyCultureSurveys@westat.com Phone o 1-888-324-9749 Website: www.ahrq.gov
  10. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/5_Francis_Fullam_slide_45-52.pdf
    January 24, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance ® Lessons Learned from 2010 Pilot 45 ® 46 UHC Results Compared to National When comparing UHC hospitals to national averages for primary care: • Doctor Communications, Overall “9 and 10” rat…
  11. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/webinar01/sl_fuzzyset.ppt
    May 14, 2013 - Owned Owned Owned C Mgr location PO PO PO Practice Practice Practice Practice Practice Patient visits PhonePhone Phone Practice + phone Practice + phone Practice + phone Practice + phone Practice + phone
  12. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
    January 01, 2017 -  E-mail: cahps1@westat.com  Phone: 1-800-492-9261 Web site: www.ahrq.gov/cahps/ 56 mailto:cahps1
  13. www.qualitymeasures.ahrq.gov/cpi/about/nac/naa-snac.html
    February 01, 2024 - President Quality and Safety First   SNAC Coordinators Amy Rabin NAC Coordinator Phone: (202 … ) 486-3875 Email:  amy.rabin@ahrq.hhs.gov Regina Smith Phone: (301) 427-1845 Email: regina.smith
  14. www.qualitymeasures.ahrq.gov/sites/default/files/publications/files/holtropstudysnapshot.pdf
    December 01, 2016 - plan, which exclusively used nurses centrally located at the health plan and providing services by phone … program, two exclusively used practice-based managers who provided services both in person and by phone … person during the patient visit had much higher engagement rates than did those offering them over the phone
  15. www.qualitymeasures.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6r-reminder-systems.html
    March 01, 2020 - Reminder systems have been in use for several decades, and except for the more sophisticated computerized phone … and recall systems can work through a variety of mechanisms meant to prompt the patient, including phone … increased an average of: 40 percent for patient contracts, 120 percent for letters, 190 percent for phone … calls and for orientation/information programs (e.g., videos and pamphlets), and 660 percent for phone
  16. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
    March 15, 2016 -  E-mail: cahps1@westat.com  Phone: 1-800-492-9261  Web site: www.cahps.ahrq.gov 47 mailto
  17. www.qualitymeasures.ahrq.gov/cahps/cahps-database/hp-database/participate.html
    December 01, 2023 - Phone: 888–808–7108. … Phone: 888-808-7108.
  18. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-1-slides.pptx
    August 03, 2022 - 2 Communication Exercise Activity: Round 1: Interpersonal information sharing Round 2: Smart phone … What worked better or worse using interpersonal and smart phone sharing?
  19. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/asthma-data-collection-form.pdf
    May 21, 2019 - Yes No Unknown 26 What factors (if known) contributed to the Phone call, sent to the ED patient/ … (check all that apply) PCP visit, sent to the ED Phone call, appointment given, elected to go straight … to the ED No phone call, went straight to the ED Other 26a Please list other factors that contributed
  20. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
    April 01, 2016 - likely questions from the patient/family. 2 – Disclosure Checklist ■ Rehearse (in person or by phone

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