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  1. www.qualitymeasures.ahrq.gov/policymakers/chipra/demoeval/what-we-learned/highlight09.html
    July 01, 2014 - These entities have typically delivered care coordination services by phone. 9 Care coordination is … needs of children and families, and engage patients in shared decisionmaking because of the previsit phone
  2. www.qualitymeasures.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncil3.html
    April 01, 2018 - Impact of project on patient behaviors and practices, measured through surveys (mail, phone, or Email … community penetration beyond the organization's patient population), measured through surveys (mail, phone
  3. Gap-Analysis (doc file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/antibiotic-use/long-term-care/gap-analysis.docx
    June 01, 2021 - ☐ Phone call to clinicians ☐ Text to clinicians ☐ Rounds with teams ☐ Note in medical record ☐ Other:
  4. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/ccqmpc/cati-script.pdf
    July 01, 2016 - provider or other primary care professionals in this office about your health—for example by, email or phone … professional in this office follow up on a health problem you had, either at the next visit or by phone
  5. 0129Table8 (pdf file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/0129table8.pdf
    January 01, 2013 - follow-up within 24-72 hours for high risk patients; 4) early post- discharge nurse or pharmacist phone … to participate in a telephonic intervention compared with patients who could not be reached by phone
  6. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/demoeval/what-we-learned/highlight09.pdf
    September 08, 2015 - These entities have typically delivered care coordination services by phone.9 Care coordination is … needs of children and families, and engage patients in shared decisionmaking because of the previsit phone
  7. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/userguide/ascusersguide.pdf
    July 01, 2018 - Please contact [POC name and job position] if you have any questions [provide phone number and email … Please contact [POC name and job position] if you have any questions about the survey [provide phone … with the survey, please respond to this email with a description of your problem or contact [Name, phone … using mobile devices with small screens if you think some staff will complete the survey on a cell phone … using mobile devices with small screens if you think some staff will complete the survey on a cell phone
  8. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/userguide/ascguide.pdf
    April 01, 2015 - Please contact [POC name and job position] if you have any questions [provide phone number and email … Please contact [POC name and job position] if you have any questions about the survey [provide phone … with the survey, please respond to this email with a description of your problem or contact [Name, phone … using mobile devices with small screens if you think some staff will complete the survey on a cell phone … using mobile devices with small screens if you think some staff will complete the survey on a cell phone
  9. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-transcript.pdf
    April 01, 2019 - speakers, you can change the audio selection so that the WebEx can call you back and connect through your phone … care physician who recorded all of this communicated with other clinicians 40 times, via email and phone … may contact us at the CAHPS user network at any time via email at cahps1@westat.com or our toll free phone
  10. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/action-planning-webcast-transcript.pdf
    June 01, 2019 - the audio selection and have Webex call you at a number you provide and then connect through your phone … share your stories or for any technical assistance questions at safetyculturesurveys@westat.com or our phone … We invite you again to visit the AHRQ website and contact us any time by email or phone.
  11. www.qualitymeasures.ahrq.gov/research/findings/final-reports/stpra/stpraapd3.html
    April 01, 2018 - Post-op phone call is done the next day.
  12. www.qualitymeasures.ahrq.gov/teamstepps/officebasedcare/module3/office_comm-ig.html
    September 01, 2015 - the provider asked the secretary to call both the lab and the radiology service to get the results by phone
  13. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
    March 20, 2017 - The survey was fielded in both English and Spanish by either mail or phone.
  14. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/edenvironmentalscan/edenvironmentalscan.pdf
    December 01, 2014 - The intervention was a followup phone call to assess patients’ needs (age 75 years and older) and recommend … Most care coordination interventions included the postdischarge phone call as a key component of the … health outcomes (71% vs. 64% reporting disease improvement) among patients who received a postdischarge phone … by case manager and/or social worker (undeveloped)  Process metrics: o Percentage of followup phone … with a specialized in-hospital discharge nurse; development of a personalized discharge plan; two phone
  15. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_8.pdf
    October 01, 2016 - Triaging phone calls and emails Receptionist takes patient calls. … This staff member monitors medical visit flow, phone calls, and diagnostic reports; completes diagnostic … The unit clerk reviews and responds to patient phone calls; faxes orders; orders supplies, medications
  16. www.qualitymeasures.ahrq.gov/sites/default/files/publications/files/final-impact-synthesis-report.pdf
    July 22, 2015 - they would have hung up the phone on me. … Oklahoma’s spread efforts included regularly scheduled phone, email, and in person visits between the … The PIs and coordinators talked by phone and emailed regularly throughout the project period, often
  17. FECC Surveys (pdf file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-mailed-survey.pdf
    March 09, 2018 - The interpreter can do this over the phone or in-person. … The interpreter can do this over the phone or in-person.
  18. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
    May 01, 2017 - involved in the patient’s care, and highlight main points of communication tools—for example, call button, phone
  19. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2013-materials/teamstepps-monthly-webinar-sept2013.pptx
    January 01, 2013 - TeamSTEPPS in Long-Term Care (LTC): Financial and Safety Benefits of Implementing TeamSTEPPS in Nursing Homes and LTC Facilities TeamSTEPPS® in Long-Term Care (LTC): Financial and Safety Benefits of Implementing TeamSTEPPS in Nursing Homes and LTC Facilities September 11, 2013 TEAMSTEPPS 05.2 Mod 1 05.2 Pa…
  20. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/final-impact-synthesis-report.pdf
    July 22, 2015 - they would have hung up the phone on me. … Oklahoma’s spread efforts included regularly scheduled phone, email, and in person visits between the … The PIs and coordinators talked by phone and emailed regularly throughout the project period, often

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