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41. Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
    July 01, 2021 - The next questions ask you to describe the care you got during your most recent in-person, phone, or … Please do not use your comments in place of a visit or phone call, or to seek advice from your provider … If your most recent visit used phone or video, how was the visit better or worse than in-person care

42. CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
    October 30, 2020 - version to support users in asking about all synchronous visits, including interactions in person, by phone … Visits with a health care provider can be in person, by phone, or by video. … How long has it been since your most recent in-person, phone, or video visit with this provider? … Was your most recent visit with this provider by phone?

43. Strategy 3: Nurse Bedside Shift Report (Tool 1) (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.docx
    February 24, 2011 - The nurse coming on duty will write his or her name and phone number on the white board in your room. … If you are still concerned, call our [insert quality coordinator name and title] at [insert phone number … If nurse bedside shift report does not happen, call the nurse manager at [insert phone number].

44. Sample Disaster Preparedness Letter to Families (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nursing-home/resources/letter-emergency-contact.docx
    May 12, 2022 - Please be aware that our phone lines may be down and cell phones inoperable. · If we need to evacuate

45. Development of the CAHPS Child Hospital Narrative Item Set | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html
    December 01, 2023 - participants responded to a survey about their child’s hospitalization experiences either online or by phone … items in about 5-7 minutes (the median time to complete online was 5.4 minutes; the median time by phone … Most of the evaluative content provided by parents was positive (63% positive when gathered by phone, … Narratives gathered by phone were substantially longer than narratives gathered online (749 vs. 127 words

46. CAHPS Clinician & Group Survey Version 3.0 Overview (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
    January 01, 2015 - [Yes/No  If No, go to #7] In the last 12 months, did you phone this provider’s office to get an … Change from “phone” to “contact” accounts for various modes of communication and coordination. … [Yes/No  If No, go to #11] In the last 12 months, did you phone this provider’s office with a medical … Change from “phone” to “contact” accounts for various modes of communication and coordination. … Reason for Change 11 Item moved to supplemental item set In the last 12 months, did you phone

47. Introducing the New CAHPS Clinician & Group Survey 3.0 (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/julie_brown-slides.pdf
    September 01, 2015 - Access (“Getting Timely Care, Appointments and Information”): reduced from 5 to 3 items, and changed “phone

48. AHRQ Health Literacy Tools for Use in Pharmacies | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/tools.html
    January 01, 2024 - How to Conduct a Postdischarge Followup Phone Call. … Top of Page How To Conduct a Postdischarge Followup Phone Call Calls to patients newly discharged … Get started: How to Conduct a Postdischarge Followup Phone Call Top of Page Health Literacy Tools

49. An Update on the CAHPS Patient Narrative Item Sets - Schlesinger (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
    December 14, 2021 - matching interviews  Full-Scale Testing  574 elicited narratives from regular fall health plan survey  Phone … Design: Multiple Stages  Pilot Stage  38 elicited narratives, recruited through on-line panel  Phone … narratives with matching interviews  Full-Scale Testing  125 elicited narratives from on-line panel  Phone

50. SOPS® Database De-Identified Data Research Abstract Form (doc file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/SOPS-De-identifiedResearchAbstractForm.docx
    November 01, 2022 - Contact Information Name:       Title:       Organization:       Address 1:       Address 2:       Phone … Supervisor Information Name:       Title:       Organization:       Address 1:       Address 2:       Phone

51. Overview of the CAHPS Clinician & Group Visit Survey 4.0 (beta) (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/overview-questionnaires-cg40-3350.pdf
    November 01, 2020 - delivered and received at the same time, regardless of whether the interaction occurred in person, by phone … results to internal assessments of overall performance and differences across visit types (in-person, phone … resulted in the beta version of an instrument designed to measure patient experience with in-person, phone … 1 Visits with a health care provider can be in person, by phone, or by video. … Time since recent visit (Not included) How long has it been since your most recent in-person, phone

52. Community Connections: Linking Primary Care Patients to Local Resources for Better Management of Obesity | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/ncepcr/tools/obesity-kit/obtoolkit-tool6.html
    March 01, 2014 - Patients to Local Resources for Better Management of Obesity (script can be modified to be first phone … I would like to set up a quick phone call in the near future, perhaps followed by a visit to our practice … What are some good times to reach you by phone? I am in the office Monday through Thursday.

53. Vaccine Questions Poster 1 (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/vaccine-questions-poster1.pdf
    May 20, 2021 - CALL: EMAIL: VISIT: Phone Number 6: Email Address 6: Office Hours:

54. Vaccine Questions Poster 2 (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/vaccine-questions-poster2.pdf
    May 21, 2021 - CALL: EMAIL: VISIT: Phone Number 7: Email Address 7: Office Hours 2:

55. Schedule Your Appointment Card (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/schedule-your-appointment-card.pdf
    May 20, 2021 - Phone Number: Email Address: Office Hours: Benefits:

56. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Fry (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-development-overview.pdf
    December 22, 2020 - All Visits By phone In person By video This Photo by Unknown Author is licensed under CC BY-SA-NC … Visits with a health care provider can be in person by phone, or by video.

57. CNAs Care Poster 1 (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/cna-care-poster1.pdf
    May 20, 2021 - CALL: EMAIL: Phone Number 10: Email Address 10:

58. Schedule Your Appointment Card with Map (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/schedule-your-appointment-card-map.pdf
    May 20, 2021 - Phone Number: Email Address: Office Hours: Benefits:

59. An Update on the CAHPS Patient Narrative Item Sets - Martino (pdf file)
    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
    June 01, 2021 - Please do not use your comments in place of a visit or phone call, or to seek advice from your provider … The next questions ask you to describe the care you got during your most recent in-person, phone, or … Q6 If your most recent visit used phone or video, how was the visit better or worse than in-person care

60. Subcommittee of the National Advisory Council on Healthcare Quality Measurement | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/cpi/about/nac/snac.html
    May 01, 2022 - Designated Management Official  Phone: (301) 427-1470 Email: mamatha.pancholi@ahrq.hhs.gov Jaime … Zimmerman, M.P.H., PMP Designated Management Official Phone: (301) 427-1456 Email: jaime.zimmerman … @ahrq.hhs.gov Amy Rabin SNAC Coordinator Phone: (202) 486-3875 Email: amy.rabin@ahrq.hhs.gov Top