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  1. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/04-yount-sops-action-planning-tool.pdf
    June 01, 2019 - 50 51 SOPS Technical Assistance (TA) E-mail: SafetyCultureSurveys@westat.com Phone: 1-888-324-9749
  2. www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apf.html
    August 01, 2022 - If you have any questions, feel free to contact me by phone (xxx-xxx-xxxx) or email xxxx.xxxx@xxxx.xxx
  3. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/casalino/casalino.ppt
    February 16, 2011 - how valuable is phone communication among physicians about patients (even when patient is not referred
  4. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/InstructionsRequestingDe-identifiedSOPSdata.pdf
    March 01, 2023 - Surveys on Patient Safety Culture Research Databases Westat Phone: 1-855-959-2740 Email: SOPSResearchData
  5. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/3_rachel_grob.pdf
    June 25, 2014 - 10 minutes Experimental design: • • • Placement: beginning versus end of CAHPS survey Mode: phone
  6. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/sustainability/management/problem-solving/problem-solving-component-kit.docx
    May 01, 2017 - CUS contact person on call receives message by phone or in person from staff member. … (a) CUS contact person decides whether to handle the escalation in person or by phone, with in-person
  7. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
    May 22, 2013 - feel rushed on the day of discharge • Want patient to succeed at home • Want to know the name and phone … • For questions or more information – [Insert name, phone number, and email] 32 Strategy 4: IDEAL
  8. www.qualitymeasures.ahrq.gov/policymakers/chipra/overview/background/appendix-a8.html
    December 01, 2009 - For those joining on the phone, AHRQ staff will talk with you off speaker phone and allow you to privately
  9. www.qualitymeasures.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-3.html
    September 01, 2020 - Over-the-phone interpreters Trained telephonic interpreters provide offsite multilingual interpretation
  10. www.qualitymeasures.ahrq.gov/topics/hospital-readmissions.html
    January 01, 2012 - at discharge to help them track medication schedules, upcoming medical appointments, and important phone
  11. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/affinity-group-operational-adjustments-in-person-cr.pdf
    February 01, 2020 - What steps are you taking to equip your staff to provide more patient support virtually or by phone
  12. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_1.pdf
    October 01, 2016 - Care is provided by phone, email (via patient portal), and home visits. … Triaging phone calls and emails Most requests are by email. … Daily Average of Touches Received by the SCC Team • 11 incoming phone calls • 6 voicemails • 18 MyHealth … faxes • 1 walk-in patient Daily Average of Touches Provided by the SCC Team • Made 22 outgoing phone
  13. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dx-journey-presenter-notes.pdf
    March 01, 2022 - So we had a phone visit with Dr. … So we had a phone visit with Dr. … Kane is short of breath again; Phone visit with PCP and appointment made with pulmonary clinic
  14. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/innovations-improve-cr-event-summary.pdf
    May 20, 2021 - AFFINITY GROUP | SUMMARY AT-AT-GLANCE | 5 • Patients are now offered virtual intakes over Zoom or phone … Her program originally split the intake session into two parts: one session over the phone, then a physical
  15. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/hai/tools/surgery/52-regional-analgesia-arthroplasty-facilitator.docx
    June 01, 2023 - Please don’t hesitate to contact me by email or phone.
  16. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
    January 01, 2017 - addresses for use in survey collection  Ongoing concerns about protection of patients’ email/cell phone
  17. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/news/events/ahrq-research-summit/newman-toker-summit2016.pdf
    September 28, 2016 - ‘gold standard’ testing for specific diseases  Systematic patient follow-up (including automated phone
  18. www.qualitymeasures.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/fallspx/index.html
    February 01, 2018 - talk with someone, please email your contact information, including the best time to be reached by phone
  19. www.qualitymeasures.ahrq.gov/ncepcr/research-transform-primary-care/transform/final-impact/spread.html
    October 01, 2015 - Oklahoma’s spread efforts included regularly scheduled phone, email, and in person visits between the … The PIs and coordinators talked by phone and emailed regularly throughout the project period, often including
  20. Teach-Back (pdf file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
    April 11, 2018 - • Minimize postvisit clarifying phone calls and emails. … Making sure patients have a clear understanding during the visit can also help reduce followup phone

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