-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/healthplan-key-drive-diagram.pdf
January 29, 2021 - members who require annual TCD
screen
• Care manager contacts member (text, email, postal mail,
phone … appointment reminders
• Care manager sends patient appointment reminders (text,
email, postal mail, phone … with TCD
Scheduling & Screening
• Care manager sends patient reminders (text, email, postal
mail, phone … to determine if TCD screen was obtained
• Care manager contacts member (text, email, postal mail,
phone
-
www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool6.html
March 01, 2013 - Percentage who received postdischarge followup phone call. … Percentage who received postdischarge followup phone call in preferred language for phone communication … Followup phone call documentation.
Patient survey.
9. … Followup phone call documentation.
10. … Followup phone call documentation.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_3_Application_508.docx
February 10, 2011 - Advisor Application Form
Name (First and Last):
Street Address:
City: State: ZIP Code:
Home phone … : Cell phone: Email address:
Preferred contact (circle one): Home phone Cell phone Email
The following
-
www.qualitymeasures.ahrq.gov/pqmp/implementation-qi/toolkit/h2h/other-resources.html
July 01, 2021 - through a process of collecting and verifying numbers for each individual service to create lists of phone … numbers to input into a dot phrase (or equivalent) that populated the correct phone number when addressing … Example Contact List Template for Child’s Providers
Service
Provider
Phone Number for Discharge … Questions
Phone Number for Appointment Help
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/healthsystem-key-drive-diagram.pdf
January 29, 2021 - within 1
year
• Clinic staff send patient reminders (text, portal reminder,
email, postal mail, phone … staff send patient reminders to schedule TCD screening
(text, portal reminder, email, postal mail, phone … screening was received
• Clinic staff send patient reminders (text, portal reminder,
email, postal mail, phone
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
November 01, 2023 - Responses to the Narrative Item Set are longer and more detailed
when administered by phone. … Validation testing suggests that
administering the Narrative Item Set by phone resulted in longer, more … Contact information (address, phone
number, email address) may not be equally available or up-to-date … Other modes of administration,
e.g., phone or web, might yield even higher participation rates. … Narratives conveyed by phone
were substantially longer (749 words) than narratives written online (127
-
www.qualitymeasures.ahrq.gov/pqmp/implementation-qi/toolkit/tcd/qi-strategies.html
August 01, 2021 - Text, email, post card, letter, phone call reminders. … Care manager sends patient appointment reminders (text, email, postal mail, phone call) depending on … patient preference
Post card, portal, email, phone call reminders. … call) to schedule TCD screening
Text, email, post card, letter, phone call reminders. … Annual post card, portal, email, phone call reminders.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-parast.pdf
December 19, 2019 - Rates
• Overall response rate across all 9 arms: 18.6%
• Highest overall response rate:
►Email+mail+phone … : 27.3%
►But not significantly higher than mail+phone: 25.5%
• Only arms with telephone follow-up had … and telephone
respondents than mail+telephone
34
Respondent Characteristics
• Inclusion of a phone … No arm performed significantly better than standard mixed
mode
• Although the most expensive mode, phone
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/dotphrase.pdf
January 29, 2021 - to Epic EMR) developed by Medical University of South Carolina Children's
Hospital to ensure 24/7 phone … The most common number provided is the nursing
unit phone number. … QUALITY INITIATIVE: Ensure AVS instructions provide caregivers with daytime and after hours
phone numbers
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-135-graphics-section-8.pdf
November 26, 2013 - Regular phone
follow-up continues until case is
confirmed.
report is issued.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-survey-admin.pdf
October 14, 2020 - )
Standard Mixed Mode (Mail-Telephone)
Initial attempt: mailed survey
Phone follow-up starting … from initial attempt
Web-Telephone Mode
Initial attempt: emailed survey
Two reminder emails
Phone … attempt: emailed survey
Two reminder emails
Mailed survey sent on day 6 from initial attempt
Phone
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
December 01, 2020 - To
reflect the fact that patients are receiving health care in person, by phone, and by video, the … westat.com
CAHPS Clinician & Group Adult Survey 3.1
1
Visits with your Provider in Person,
by Phone … A health care provider can care for patients
in person, by phone, or by video. … As you answer these questions, please think of the
in-person, phone, and video visits you had with … By phone?...................... ⃞ ⃞
c. By video call?................. ⃞ ⃞
31.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
March 01, 2015 - In the last 12 months, did you phone this provider's office to get an
appointment for an illness, injury … R: Y/N*
change from "phone" to "contact"
Q6. … In the last 12 months, did you phone this provider’s office with a
medical question during regular office … R: Y/N*
change from "phone" to "contact"
Q10. … In the last 12 months, did you phone this provider’s office with a
medical question after regular office
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/news/events/conference/2011/jack/jack.pptx
January 01, 2011 - Begin Implementation at Your Hospital
How to Deliver RED
How to Conduct a Post-discharge Follow-up Phone … Who does the 2 day phone call?
How is the AHCP produced?
Can dc summaries be done in 1-2 days? … 8: Decide how to fulfill the role of discharge educator
Step 9: Identify approach for follow up phone … calls
29
29
How to Get Started - 3
Step 10: Determine how to train DE & phone call staff … �
_ _
oMIL
=6 'j)--, ";;.\ 'i-L :J~
Phone
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/HSOPS-Identifiable-Research-Abstract-Form.docx
November 01, 2022 - Contact Information
Name:
Title:
Organization:
Address 1:
Address 2:
Phone … Supervisor Information
Name:
Title:
Organization:
Address 1:
Address 2:
Phone
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - patients
• Recent users of provider’s services
36
www.ahrq.gov/cahps
Collecting the Data
• Modes: Phone … ; Web with follow-up by phone
• Time for administration: 5-6 minutes on average
• Recommendation: Don … Preserving privacy: Review and redact any
potentially identifiable information (including
names, phone
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.docx
January 31, 2013 - Postdischarge Followup Phone Call Script (Patient Version)
This form reinforces the information provided … If yes, Name: ___________________________
Phone number: ____________________
CALLER: Have you spoken … Finally, could you also please bring to the phone the care plan that we gave you before you left the … If patient answers incorrectly, ask: Do you have your doctor’s phone number handy? … If patient can’t tell you the number, say, Let me give you the phone number for your primary care doctor
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.pdf
May 23, 2013 - The nurse coming on duty will write
his or her name and phone number on the
white board in your room … • If you are still concerned, call our [insert
quality coordinator name and title] at
[insert phone … • If nurse bedside shift report does not
happen, call the nurse manager at [insert
phone number]
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-phone-interview.pdf
March 09, 2018 - The
interpreter can do this over
the phone or in-person.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
December 01, 2020 - To
reflect the fact that patients are receiving health care in person, by phone, and by video, the … Visits with your Child’s Provider in
Person, by Phone, or by Video
1. … A health care provider can care for patients
in person, by phone, or by video. … As you answer these questions, please think of
the in-person, phone, and video visits your child
had … By phone?...................... ⃞ ⃞
c. By video call?................. ⃞ ⃞
39.