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  1. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/healthplan-key-drive-diagram.pdf
    January 29, 2021 - members who require annual TCD screen • Care manager contacts member (text, email, postal mail, phone … appointment reminders • Care manager sends patient appointment reminders (text, email, postal mail, phone … with TCD Scheduling & Screening • Care manager sends patient reminders (text, email, postal mail, phone … to determine if TCD screen was obtained • Care manager contacts member (text, email, postal mail, phone
  2. www.qualitymeasures.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool6.html
    March 01, 2013 - Percentage who received postdischarge followup phone call. … Percentage who received postdischarge followup phone call in preferred language for phone communication … Followup phone call documentation. Patient survey. 9. … Followup phone call documentation. 10.  … Followup phone call documentation.
  3. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_3_Application_508.docx
    February 10, 2011 - Advisor Application Form Name (First and Last): Street Address: City: State: ZIP Code: Home phone … : Cell phone: Email address: Preferred contact (circle one): Home phone Cell phone Email The following
  4. www.qualitymeasures.ahrq.gov/pqmp/implementation-qi/toolkit/h2h/other-resources.html
    July 01, 2021 - through a process of collecting and verifying numbers for each individual service to create lists of phone … numbers to input into a dot phrase (or equivalent) that populated the correct phone number when addressing … Example Contact List Template for Child’s Providers Service Provider Phone Number for Discharge … Questions Phone Number for Appointment Help                          
  5. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/healthsystem-key-drive-diagram.pdf
    January 29, 2021 - within 1 year • Clinic staff send patient reminders (text, portal reminder, email, postal mail, phone … staff send patient reminders to schedule TCD screening (text, portal reminder, email, postal mail, phone … screening was received • Clinic staff send patient reminders (text, portal reminder, email, postal mail, phone
  6. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
    November 01, 2023 - Responses to the Narrative Item Set are longer and more detailed when administered by phone. … Validation testing suggests that administering the Narrative Item Set by phone resulted in longer, more … Contact information (address, phone number, email address) may not be equally available or up-to-date … Other modes of administration, e.g., phone or web, might yield even higher participation rates. … Narratives conveyed by phone were substantially longer (749 words) than narratives written online (127
  7. www.qualitymeasures.ahrq.gov/pqmp/implementation-qi/toolkit/tcd/qi-strategies.html
    August 01, 2021 - Text, email, post card, letter, phone call reminders. … Care manager sends patient appointment reminders (text, email, postal mail, phone call) depending on … patient preference Post card, portal, email, phone call reminders. … call) to schedule TCD screening Text, email, post card, letter, phone call reminders. … Annual post card, portal, email, phone call reminders.
  8. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-parast.pdf
    December 19, 2019 - Rates • Overall response rate across all 9 arms: 18.6% • Highest overall response rate: ►Email+mail+phone … : 27.3% ►But not significantly higher than mail+phone: 25.5% • Only arms with telephone follow-up had … and telephone respondents than mail+telephone 34 Respondent Characteristics • Inclusion of a phone … No arm performed significantly better than standard mixed mode • Although the most expensive mode, phone
  9. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/dotphrase.pdf
    January 29, 2021 - to Epic EMR) developed by Medical University of South Carolina Children's Hospital to ensure 24/7 phone … The most common number provided is the nursing unit phone number. … QUALITY INITIATIVE: Ensure AVS instructions provide caregivers with daytime and after hours phone numbers
  10. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/chipra-135-graphics-section-8.pdf
    November 26, 2013 - Regular phone follow-up continues until case is confirmed. report is issued.
  11. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-survey-admin.pdf
    October 14, 2020 - )  Standard Mixed Mode (Mail-Telephone)  Initial attempt: mailed survey  Phone follow-up starting … from initial attempt Web-Telephone Mode  Initial attempt: emailed survey  Two reminder emails  Phone … attempt: emailed survey  Two reminder emails  Mailed survey sent on day 6 from initial attempt  Phone
  12. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
    December 01, 2020 - To reflect the fact that patients are receiving health care in person, by phone, and by video, the … westat.com CAHPS Clinician & Group Adult Survey 3.1 1 Visits with your Provider in Person, by Phone … A health care provider can care for patients in person, by phone, or by video. … As you answer these questions, please think of the in-person, phone, and video visits you had with … By phone?...................... ⃞ ⃞ c. By video call?................. ⃞ ⃞ 31.
  13. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
    March 01, 2015 - In the last 12 months, did you phone this provider's office to get an appointment for an illness, injury … R: Y/N* change from "phone" to "contact" Q6. … In the last 12 months, did you phone this provider’s office with a medical question during regular office … R: Y/N* change from "phone" to "contact" Q10. … In the last 12 months, did you phone this provider’s office with a medical question after regular office
  14. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/news/events/conference/2011/jack/jack.pptx
    January 01, 2011 - Begin Implementation at Your Hospital How to Deliver RED How to Conduct a Post-discharge Follow-up Phone … Who does the 2 day phone call? How is the AHCP produced? Can dc summaries be done in 1-2 days? … 8: Decide how to fulfill the role of discharge educator Step 9: Identify approach for follow up phone … calls 29 29 How to Get Started - 3 Step 10: Determine how to train DE & phone call staff … � _ _ oMIL =6 'j)--, ";;.\ 'i-L :J~ Phone
  15. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/HSOPS-Identifiable-Research-Abstract-Form.docx
    November 01, 2022 - Contact Information Name:       Title:       Organization:       Address 1:       Address 2:       Phone … Supervisor Information Name:       Title:       Organization:       Address 1:       Address 2:       Phone
  16. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - patients • Recent users of provider’s services 36 www.ahrq.gov/cahps Collecting the Data • Modes: Phone … ; Web with follow-up by phone • Time for administration: 5-6 minutes on average • Recommendation: Don … Preserving privacy: Review and redact any potentially identifiable information (including names, phone
  17. Postdisphone (doc file)

    www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.docx
    January 31, 2013 - Postdischarge Followup Phone Call Script (Patient Version) This form reinforces the information provided … If yes, Name: ___________________________ Phone number: ____________________ CALLER: Have you spoken … Finally, could you also please bring to the phone the care plan that we gave you before you left the … If patient answers incorrectly, ask: Do you have your doctor’s phone number handy? … If patient can’t tell you the number, say, Let me give you the phone number for your primary care doctor
  18. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.pdf
    May 23, 2013 - The nurse coming on duty will write his or her name and phone number on the white board in your room … • If you are still concerned, call our [insert quality coordinator name and title] at [insert phone … • If nurse bedside shift report does not happen, call the nurse manager at [insert phone number]
  19. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-phone-interview.pdf
    March 09, 2018 - The interpreter can do this over the phone or in-person.
  20. www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
    December 01, 2020 - To reflect the fact that patients are receiving health care in person, by phone, and by video, the … Visits with your Child’s Provider in Person, by Phone, or by Video 1. … A health care provider can care for patients in person, by phone, or by video. … As you answer these questions, please think of the in-person, phone, and video visits your child had … By phone?...................... ⃞ ⃞ c. By video call?................. ⃞ ⃞ 39.

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