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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/Example-SOPS-De-IdentifiedDataForm.pdf
June 01, 2023 - Westat
Title: Research Associate
Organization: Westat
Address 1: 1600 Research Blvd
Address 2:
Phone … Name: Jane Westat
Title: Director
Organization: Westat
Address 1: 1600 Research Blvd
Address 2:
Phone
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/7_Dale_Shaller_slides_72-75.pdf
November 01, 2014 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Website: www.cahps.ahrq.gov
75
mailto:cahps1@
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/dale_shaller_closing.pdf
September 28, 2015 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.cahps.ahrq.gov
www.cahps.ahrq.gov
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/team-info-form.docx
May 01, 2017 - Name & Title
Role
Phone & Email Address
Labor and Delivery Medical Director
Hospital Patient
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-closing-slides.pdf
March 15, 2016 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.cahps.ahrq.gov
39 www.cahps.ahrq.gov
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6f.pdf
March 01, 2017 - Traditional 24-Hour Nurse Hotline (or Advice Line)
Most health plans offer a toll-free phone line available … In addition to a regular phone line, plans also provide a
separate number compatible with devices that … enable deaf or mute individuals to
communicate by phone. … If desired, the
member can ask to speak to the treating practitioner by phone. … On-Demand Advice, Diagnosis, and Treatment of Select Minor Health Conditions
March 2017 6.F-7
phone
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - CAHPS® Clinician & Group Survey for Quality Improvement
having side conservations or on personal phone … various touch points with
patients, including during check-in, during
check-out, in the hallway, on the phone … Messages for Staff Huddles
SCHEDULE TOUCH
POINT
SERVICE EXPECTATION HUDDLE MESSAGE
Week One Phone … Week Six Phone
Interactions
Always ask for permission before
putting a caller on hold.
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/compare/CAHPS-Database-2012-CG-Chartbook.pdf
January 01, 2012 - The phone survey mode accounted for the
fewest number of completes for this set of submitted data. … Survey
Completes
Missing - - - - - - - -
Mail 124 75,854 246 44,058 1,521 525,730 20 2,007
Phone
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www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.pdf
May 24, 2013 - care during your
hospital stay, contact our [insert quality
coordinator name and title] at [insert phone … billing
during your hospital stay, contact our [insert
billing specialist name and title] at [insert
phone
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_2_ComTipsBroch_508.docx
February 24, 2011 - care during your hospital stay, contact our [insert quality coordinator name and title] at [insert phone … billing during your hospital stay, contact our [insert billing specialist name and title] at [insert phone
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/lee_hargraves-slides.pdf
September 28, 2015 - www.cahps.ahrq.gov
Utilization Patterns
• No differences between 6- and 12-month:
• Time with provider,
• Phone … 12-month statistically different from 6-month: * P < 0.10
† Case-mix adjusted for survey mode (mail/phone
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/evidencenow/cooperatives/evidencenow-executive-summary-northwest.pdf
November 01, 2017 - Practice facilitators
support practices in person and through ongoing
phone and secure Internet communication … external support through practice
facilitation (i.e., a kick-off meeting, face-to-face visits,
regular phone … The activity
included an online video followed by a one-on-one
phone call between a clinical team and
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/5_carla_zema_closing.pdf
February 11, 2015 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: https://www.cahps.ahrq.gov
61
mailto
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/Hospital-Ident-SOPS-Conf-Agreement.pdf
January 01, 2023 - _____________________
(ZIP Code)
_____________________________________________________________
(Phone … Agreements should be signed and emailed to
SOPSResearchData@westat.com
SOPS Research Databases
Westat
Phone … ProjectTitle:
ProjectTimeline:
Organization:
Address1:
Address2:
City:
State:
ZipCode:
Phone
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/affinity-details-emerging-strategies-cr.pdf
January 01, 2021 - All patient visits cancelled but providing web and/or
phone-based support to patients. … Proposed Rule Change: The proposed change
may allow CR programs to bill for services
provided by phone … them while staff that enjoy
providing virtual patient care spending more of their time
providing phone … patients to
connect with each other
between onsite sessions
• Checking in with patients by
phone
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/takeheart/training/operational-adjustments-event-summary.pdf
July 02, 2020 - Adjustments: CR programs continue with extra measures at intake including:
screening questions over the phone … 24 hours in advance of the appointment; conducting intake
questions over the phone prior to the visit … Currently, (add
hospital name) staff are
asking patients COVID-19-
related questions (via phone
call … And are you taking any
steps to equip your staff to
provide patient support
virtually by phone?
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-3-closing.pdf
June 01, 2017 - 35
E-mail:
SafetyCultureSurveys@westat.com
Phone:
1-888-324-9749
Website: www.ahrq.gov/professionals
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-5-working-with-safety-net-practices.pdf
September 01, 2015 - 2
The first challenge is to provide reliable phone access, which is done through the call center, … After phone access comes prompt access to appointments. … For the first area of work, RNs receive electronic or phone messages from the call center
regarding … Some of these problems
can be diagnosed and treated by the RN—without the provider—based on a phone … Take incoming phone calls as an example.
-
www.qualitymeasures.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sorra-conclusion.pdf
October 15, 2011 - E-mail
o SafetyCultureSurveys@ahrq.hhs.gov
Phone
o 1-888-324-9749
Website: www.ahrq.gov/qual/patientsafetyculture
-
www.qualitymeasures.ahrq.gov/funding/process/app-forms/index.html
November 01, 2015 - Research and Quality (AHRQ)
Grants Management
5600 Fishers Lane
Rockville, MD 20857
Phone … Research and Quality (AHRQ)
Grants Management
5600 Fishers Lane
Rockville, MD 20857
Phone