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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/team-info-form.docx
May 01, 2017 - Name & Title
Role
Phone & Email Address
Labor and Delivery Medical Director
Hospital Patient
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-closing-slides.pdf
March 15, 2016 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.cahps.ahrq.gov
39 www.cahps.ahrq.gov
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - CAHPS® Clinician & Group Survey for Quality Improvement
having side conservations or on personal phone … various touch points with
patients, including during check-in, during
check-out, in the hallway, on the phone … Messages for Staff Huddles
SCHEDULE TOUCH
POINT
SERVICE EXPECTATION HUDDLE MESSAGE
Week One Phone … Week Six Phone
Interactions
Always ask for permission before
putting a caller on hold.
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/evidencenow/cooperatives/evidencenow-executive-summary-northwest.pdf
November 01, 2017 - Practice facilitators
support practices in person and through ongoing
phone and secure Internet communication … external support through practice
facilitation (i.e., a kick-off meeting, face-to-face visits,
regular phone … The activity
included an online video followed by a one-on-one
phone call between a clinical team and
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-3-closing.pdf
June 01, 2017 - 35
E-mail:
SafetyCultureSurveys@westat.com
Phone:
1-888-324-9749
Website: www.ahrq.gov/professionals
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-5-working-with-safety-net-practices.pdf
September 01, 2015 - 2
The first challenge is to provide reliable phone access, which is done through the call center, … After phone access comes prompt access to appointments. … For the first area of work, RNs receive electronic or phone messages from the call center
regarding … Some of these problems
can be diagnosed and treated by the RN—without the provider—based on a phone … Take incoming phone calls as an example.
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sorra-conclusion.pdf
October 15, 2011 - E-mail
o SafetyCultureSurveys@ahrq.hhs.gov
Phone
o 1-888-324-9749
Website: www.ahrq.gov/qual/patientsafetyculture
-
www.innovations.ahrq.gov/funding/process/app-forms/index.html
November 01, 2015 - Research and Quality (AHRQ)
Grants Management
5600 Fishers Lane
Rockville, MD 20857
Phone … Research and Quality (AHRQ)
Grants Management
5600 Fishers Lane
Rockville, MD 20857
Phone
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-31-facilitating-panel-management.pdf
September 01, 2015 - Switch roles and repeat the mock phone call. … Outreach Phone-Call Script
Below are two example phone-call scripts. … Group Discussion
Is this a good phone call? Why or why not? … Make a phone call to ask the patient to come to the lab for an A1c test. … Make a phone call to ask the
patient to come to the lab for an A1c test.
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/data-research/example-cahps-data-research-abstract-form.pdf
January 01, 2024 - Westat
Title: Research Associate
Organization: Westat
Address 1: 1600 Research Blvd
Address 2:
Phone … Jane Westat
Title: Director
Organization: Westat
Address 1: 1600 Research Blvd
Address 2:
Phone
-
www.innovations.ahrq.gov/evidencenow/projects/heart-health/about/cooperatives/northwest.html
March 01, 2021 - Practice facilitators support practices in person and through ongoing phone and secure Internet communication … external support through practice facilitation (i.e., a kick-off meeting, face-to-face visits, regular phone … The activity included an online video followed by a one-on-one phone call between a clinical team and
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/asthma-data-collection-redcap-tool.xlsx
March 03, 2021 - (check all that apply) 1, Phone call, sent to the ED | 2, PCP visit, sent to the ED | 3, Phone call, … appointment given, elected to go straight to the ED | 4, No phone call, went straight to the ED | 5,
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www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/officebasedcare/module2/2_ts_office_structure-ig.pptx
January 20, 2006 - Miscommunication—The receptionist takes a phone message but records the phone number incorrectly.
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-tai-seale.pdf
April 01, 2015 - There was no difference in the annual
number of primary care phone calls between patients who did and … For specialty care, there was an increase in annual phone calls (0.16 calls
per patient-year) and office
-
www.innovations.ahrq.gov/cahps/quality-improvement/improvement-guide/5-determining-focus/index.html
February 01, 2020 - for check-up or routine care as soon as needed
69%
68%
83%
77%
71%
63%
Got answer to phone … question during regular office hours on same day
53%
59%
78%
69%
60%
52%
Got answer to phone … For example, in Table 5-1 , the group’s top box score for the question, "Got answer to phone question … and its items are roughly in line with the mean score, with the exception of the item, "Got answer to phone … sites, Practice Site A has the lowest top box score for the question related to getting an answer to a phone
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/emotional-wellness-resources-qr-codes.docx
March 01, 2022 - Dial 211 on your phone or visit the 211 website to connect with support resources or learn about local
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/nursing-home/materials/emotional-wellness-resources-electronic.docx
March 01, 2022 - Dial 211 on your phone or visit the 211 website to connect with support resources or learn about local
-
www.innovations.ahrq.gov/health-literacy/improve/organizational.html
September 01, 2020 - and does bedside reporting with patients and family members in all feasible cases
Postdischarge Phone … Call
Percentage of discharged patients for whom post-discharge phone call was completed
-
www.innovations.ahrq.gov/practiceimprovement/delivery-initiative/holtropstudysnapshot/index.html
December 01, 2016 - plan, which exclusively used nurses centrally located at the health plan and providing services by phone … CM program, two exclusively used practice-based managers who provided services both in person and by phone … person during the patient visit had much higher engagement rates than did those offering them over the phone
-
www.innovations.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-gabbay.pdf
April 01, 2015 - providers and staff; used a more
patient-centered approach by engaging with patients in person and by phone … rather than by phone only;
provided self-management support personally to patients rather than referring