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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - patients
• Recent users of provider’s services
36
www.ahrq.gov/cahps
Collecting the Data
• Modes: Phone … ; Web with follow-up by phone
• Time for administration: 5-6 minutes on average
• Recommendation: Don … Preserving privacy: Review and redact any
potentially identifiable information (including
names, phone
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
December 01, 2020 - To
reflect the fact that patients are receiving health care in person, by phone, and by video, the … Visits with your Child’s Provider in
Person, by Phone, or by Video
1. … A health care provider can care for patients
in person, by phone, or by video. … As you answer these questions, please think of
the in-person, phone, and video visits your child
had … By phone?...................... ⃞ ⃞
c. By video call?................. ⃞ ⃞
39.
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talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
July 01, 2021 - The next questions ask you to describe the care you got during your most recent in-person, phone, or … Please do not use your comments in place of a visit or phone call, or to seek advice from your provider … If your most recent visit used phone or video, how was the visit better or worse than in-person care
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - version to support users in asking about all
synchronous visits, including interactions in person, by phone … Visits with a health care provider can be in
person, by phone, or by video. … How long has it been since your most
recent in-person, phone, or video visit with
this provider? … Was your most recent visit with this
provider by phone?
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cap-toolkit/pc-workflowdiagrams.pdf
January 01, 2018 - Front desk staff uses
phone triage guidelines
to schedule appointment. … Front desk staff uses
phone triage guidelines
to schedule appointment. … Front desk staff uses
phone triage guidelines
to schedule appointment.
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/nursing-home/resources/letter-emergency-contact.docx
May 12, 2022 - Please be aware that our phone lines may be down and cell phones inoperable.
· If we need to evacuate
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talkingquality.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/child-hospital-narratives/development.html
December 01, 2023 - participants responded to a survey about their child’s hospitalization experiences either online or by phone … items in about 5-7 minutes (the median time to complete online was 5.4 minutes; the median time by phone … Most of the evaluative content provided by parents was positive (63% positive when gathered by phone, … Narratives gathered by phone were substantially longer than narratives gathered online (749 vs. 127 words
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/cg_3-0_overview.pdf
January 01, 2015 - [Yes/No If No, go to #7]
In the last 12 months, did you
phone this provider’s office to
get an … Change from
“phone” to
“contact”
accounts for
various modes of
communication
and coordination. … [Yes/No If No, go to #11]
In the last 12 months, did you
phone this provider’s office
with a medical … Change from
“phone” to
“contact”
accounts for
various modes of
communication
and coordination. … Reason for
Change
11
Item moved to supplemental
item set
In the last 12 months, did you
phone
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talkingquality.ahrq.gov/health-literacy/improve/pharmacy/tools.html
January 01, 2024 - How to Conduct a Postdischarge Followup Phone Call. … Top of Page
How To Conduct a Postdischarge Followup Phone Call
Calls to patients newly discharged … Get started: How to Conduct a Postdischarge Followup Phone Call
Top of Page
Health Literacy Tools
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
December 14, 2021 - matching interviews
Full-Scale Testing
574 elicited narratives from regular fall health plan survey
Phone … Design: Multiple Stages
Pilot Stage
38 elicited narratives, recruited through on-line panel
Phone … narratives with matching interviews
Full-Scale Testing
125 elicited narratives from on-line panel
Phone
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talkingquality.ahrq.gov/sites/default/files/publications/files/ahcpsample.pdf
September 01, 2012 - 504
Anytown, ST
For a Followup
appointment
For your arthritis To check your heart
Office Phone … #:
(555) 555-5555
Office Phone #:
(555) 555-6666
Office Phone #:
(555) 555-4444
6
What
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/video/debrief-emergency-dept-guide.pdf
August 31, 2023 - TeamSTEPPS Video Debrief Guide: Debrief in Emergency Department
TeamSTEPPS Video Debrief Guide: Debrief in Emergency
Department
Video Objective
To demonstrate the benefits of a team debrief to enhance performance and patient safety.
TeamSTEPPS Tool or Concept
Debrief.
Brief Video Description
A multidiscip…
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
June 01, 2021 - Please do not use your comments in place
of a visit or phone call, or to seek advice
from your provider … The next questions ask you to describe the care you got
during your most recent in-person, phone, or … Q6 If your most recent visit used phone or video, how was the visit better or worse than in-person care
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talkingquality.ahrq.gov/cpi/about/nac/snac.html
May 01, 2022 - Designated Management Official
Phone: (301) 427-1470
Email: mamatha.pancholi@ahrq.hhs.gov
Jaime … Zimmerman, M.P.H., PMP
Designated Management Official
Phone: (301) 427-1456
Email: jaime.zimmerman … @ahrq.hhs.gov
Amy Rabin
SNAC Coordinator
Phone: (202) 486-3875
Email: amy.rabin@ahrq.hhs.gov
Top
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-webcast-051623-closing.pdf
June 21, 2023 - Contact the HCBS CAHPS Database
E-mail: HCBSCAHPSDatabase@westat.com
Phone: 1-855-580-4657
Website
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cg-comparison-3-4.pdf
July 27, 2021 - A health care provider can
care for patients in person, by
phone, or by video. … Visits with a health care
provider can be in person,
by phone, or by video. … As
you answer these questions,
please think of the in-person,
phone, and video visits you had
with … How long has it been
since your most recent in-
person, phone, or video visit
with this provider?
-
talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-closing-slides.pdf
December 14, 2021 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Website: www.ahrq.gov/cahps
32
mailto:cahps1@
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/data-research/cahps-data-research-abstract-form.pdf
January 01, 2024 - Primary Contact Information
Name:
Title:
Organization:
Address 1:
Address 2:
Phone:
City, … ):
Other Contact/Supervisor Information
Name:
Title:
Organization:
Address 1:
Address 2:
Phone
-
talkingquality.ahrq.gov/funding/grant-mgmt/recognition_ahrq-funded_study.html
November 01, 2021 - __________________
Last Name __________________
Email Address __________________
Phone … __________________
Last Name __________________
Email Address __________________
Phone
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talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
January 01, 2017 - Comparing elicited narratives to
“gold standard” interviews
• Total of 332 elicitations;
• 20% by phone … Negative Assessments
Full Sample Phone Sample Web Sample
Balance of Positives and
Negatives Matches … 50%
60%
70%
80%
90%
COHERENCE Texture Completeness
Attributes of the Narratives
Full Sample
Phone … Instead she gave me a phone number to call even though
the bill came from that office.
29
www.ahrq.gov