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1. Tool 5: How To Conduct a Postdischarge Followup Phone Call | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool5.html
   March 01, 2013 - This postdischarge followup phone call allows the patient's actions, questions, and misunderstandings … This tool addresses the person who will make the followup phone call. … After reading this tool, you will: Know how prepare for the phone call. … Be proficient in completing a postdischarge followup phone call. … The phone calls will require flexibility and creativity.

2. National Advisory Council for Healthcare Research and Quality | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/cpi/about/nac.html
   March 01, 2024 - President and Chief Digital Officer Moffitt Cancer Center 12902 Magnolia Drive Tampa, FL 33612 Phone … Albert Einstein College of Medicine 1400 Pelham Parkway South Building 1, 5N34 Bronx, NY 10461 Phone … Epidemiologist Choctaw Nation Health Services Authority 1801 Chukka Hina Durant, OK 74701 Phone: … Top of Page   NAC Coordinators Jaime Zimmerman, MPH, PMP Designated Management Official Phone: … (301) 427-1456 Email: jaime.zimmerman@ahrq.hhs.gov Amy Rabin NAC Coordinator Phone: (202) 486-3875

3. Contact Sheet (2) | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/patient-safety/settings/hospital/red/toolkit/contactsheet2.html
   March 01, 2013 - (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( )______________ … (Y/N) __ Designated to receive followup phone call? … (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( )______________ … (Y/N) __ Designated to receive followup phone call? … (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( )______________

4. Re-Engineered Discharge (RED) Toolkit | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/patient-safety/settings/hospital/red/toolkit/index.html
   April 01, 2023 - Call Patient Outcome Survey (phone version) Patient Outcome Survey (mailed version) Tool 6: How … Call Script (Patient Version)     Postdischarge Followup Phone Call Documentation Form     Phone Call … Followup Phone Call Documentation Form [PDF, 106 KB] Postdischarge Followup Phone Call Documentation … Form [Word, 34 KB] Phone Call Role Play [PDF, 61 KB] Phone Call Role Play [Word, 31 KB] Patient … Outcome Surveys (mail and phone versions) [PDF, 106 KB] Patient Outcome Surveys (mail and phone versions

5. AHRQ Key Contacts | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/cpi/about/organization/contacts/key-contacts.html
   September 01, 2023 - Offices and Centers Office of the Director Director Robert Otto Valdez, Ph.D., M.H.S.A Phone … Cohen, Ph.D., Director Phone: (301) 427-1406 Fax: (301) 427-1276 Email: joel.cohen@ahrq.hhs.gov … Center for Quality Improvement and Patient Safety Craig Umscheid, M.D., M.S., Director Phone: (301 … Holland, Director Phone: (301) 427-1364 Fax: (301) 427-1873 Email: howard.holland@ahrq.hhs.gov … Office of Management Services Jeffrey Toven, Director/AHRQ Chief Operating Officer Phone: (301)

6. Patient Outcome Survey (phone version) | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/patient-safety/settings/hospital/red/toolkit/ptoutcome-phone.html
   March 01, 2013 - Hospital Resources Re-Engineered Discharge Toolkit Patient Outcome Survey (phone … the Re-Engineered Discharge to Diverse Populations Tool 5: How To Conduct a Postdischarge Followup Phone … Call Patient Outcome Survey (phone version) Patient Outcome Survey (mailed version) Tool 6: How … 106 KB   Microsoft Word - 42.46 KB If contact sheet indicates patient needs an interpreter for phone … Overview This phone interview script is provided to assist interviewers while attempting to reach the

7. Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (pdf file)
   preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/4_mark_schlesinger.pdf
   June 25, 2014 - Matched Sample • • 54 elicitations paired with interviews to test fidelity Even mix of web- and phone-based … Fairly high fidelity Representativeness: Modest variation Elicitation mode comparisons: • Phone … Varied Fulsomeness of Reported Experiences 0% 10% 20% 30% 40% 50% 60% 70% 80% Full Sample Phone … 1.00 1.20 1.40 Mentions Line Count Assessing MD Assessing Office Expressed Emotions Full Sample Phone … Narrative 0% 10% 20% 30% 40% 50% 60% 70% 80% Coherence Texture Completeness Full Sample Phone

8. AHRQ Research: Staff Contacts | Agency for Healthcare Research and Quality
   preventiveservices.ahrq.gov/funding/priorities-contacts/contacts/index.html
   May 01, 2023 - Rockville, MD 20857 AHRQ Portfolios of Research AHRQ Research Priority Staff Point of Contact Phone … Geri.Goins@ahrq.hhs.gov   AHRQ Priority Populations Priority Population Point of Contact Phone … ahrq.hhs.gov   Selected AHRQ Areas of Research Interest Areas of Interest Point of Contact Phone … 301) 427-1876 David.Rodrick@ahrq.hhs.gov   AHRQ Data Sources Data Source Point of Contact Phone … 290-HCUP (4287) hcup@ahrq.hhs.gov   AHRQ Extramural Research Data Source Point of Contact Phone

9. CAHPS Survey Administration: What We Know and Potential Research Questions (pdf file)
   preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
   October 01, 2017 - Key Points: Mail and Phone • Mail-only surveys achieve higher response rates than phone-only surveys … keypad (touch-tone IVR) or speaks their response into the phone (speech-enabled IVR). … This is a lower-cost alternative to traditional live interviewer-administered phone surveys. … Both are less expensive than traditional phone interviews. … • Adding supplemental CAHPS items may decrease response rates, especially for phone surveys.

10. Tool 3: How To Deliver the Re-Engineered Discharge at Your Hospital | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool3.html
    March 01, 2013 - Call Patient Outcome Survey (phone version) Patient Outcome Survey (mailed version) Tool 6: How … (Go to Tool 5, "How To Conduct a Postdischarge Followup Phone Call." ) At your hospital, several staff … members may perform RED responsibilities, and the DE may make the followup phone call. … Find out about preferred languages for oral communication, phone calls, and written materials. … Patient contact information and preferences for followup phone call. (Go to the Contact Sheet .)

11. CAHPS Clinician & Group Adult Survey 3.1 (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
    December 01, 2020 - To reflect the fact that patients are receiving health care in person, by phone, and by video, the … westat.com CAHPS Clinician & Group Adult Survey 3.1 1 Visits with your Provider in Person, by Phone … A health care provider can care for patients in person, by phone, or by video. … As you answer these questions, please think of the in-person, phone, and video visits you had with … By phone?...................... ⃞ ⃞ c. By video call?................. ⃞ ⃞ 31.

12. Strategy 3: Nurse Bedside Shift Report (Tool 1) (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.pdf
    May 23, 2013 - The nurse coming on duty will write his or her name and phone number on the white board in your room … • If you are still concerned, call our [insert quality coordinator name and title] at [insert phone … • If nurse bedside shift report does not happen, call the nurse manager at [insert phone number]

13. CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
    October 30, 2020 - version to support users in asking about all synchronous visits, including interactions in person, by phone … Visits with a health care provider can be in person, by phone, or by video. … How long has it been since your most recent in-person, phone, or video visit with this provider? … Was your most recent visit with this provider by phone?

14. Strategy 3: Nurse Bedside Shift Report (Tool 1) (doc file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.docx
    February 24, 2011 - The nurse coming on duty will write his or her name and phone number on the white board in your room. … If you are still concerned, call our [insert quality coordinator name and title] at [insert phone number … If nurse bedside shift report does not happen, call the nurse manager at [insert phone number].

15. Primary Care Workflow Diagrams (pdf file)
    preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cap-toolkit/pc-workflowdiagrams.pdf
    January 01, 2018 - Front desk staff uses phone triage guidelines to schedule appointment. … Front desk staff uses phone triage guidelines to schedule appointment. … Front desk staff uses phone triage guidelines to schedule appointment.

16. AHRQ Health Literacy Tools for Use in Pharmacies | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/health-literacy/improve/pharmacy/tools.html
    January 01, 2024 - How to Conduct a Postdischarge Followup Phone Call. … Top of Page How To Conduct a Postdischarge Followup Phone Call Calls to patients newly discharged … Get started: How to Conduct a Postdischarge Followup Phone Call Top of Page Health Literacy Tools

17. Subcommittee of the National Advisory Council on Healthcare Quality Measurement | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cpi/about/nac/snac.html
    May 01, 2022 - Designated Management Official  Phone: (301) 427-1470 Email: mamatha.pancholi@ahrq.hhs.gov Jaime … Zimmerman, M.P.H., PMP Designated Management Official Phone: (301) 427-1456 Email: jaime.zimmerman … @ahrq.hhs.gov Amy Rabin SNAC Coordinator Phone: (202) 486-3875 Email: amy.rabin@ahrq.hhs.gov Top

18. Memorial Hospital Uses AHRQ Resources to Cut Readmissions, Promote Patient Self-Management | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/news/newsroom/case-studies/201507.html
    April 01, 2015 - Memorial Hospital adopted the RED strategy of making a follow-up phone call to each patient within 72 … After 10 months of making follow-up phone calls, the readmission rate for congestive heart failure patients … "Since implementing the post-discharge phone calls, our hospital's HCAHPS patient satisfaction scores

19. Getting Recognition for Your AHRQ-Funded Study | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/funding/grant-mgmt/recognition_ahrq-funded_study.html
    November 01, 2021 -  __________________    Last Name  __________________    Email Address  __________________    Phone …  __________________    Last Name  __________________    Email Address  __________________    Phone

20. CAHPS Clinician & Group Survey | Agency for Healthcare Research and Quality
    preventiveservices.ahrq.gov/cahps/surveys-guidance/cg/index.html
    September 01, 2023 - Group Visit Survey 4.0 (beta)—asks about experiences at the most recent visit whether in-person, by phone … Clinician & Group Survey 3.1—asks about experiences in the last 6 months; updated to reference in-person, phone … delivered and received at the same time, regardless of whether the interaction occurred in person, by phone … The 3.1 version of the survey updates the 3.0 version to prompt respondents to consider in-person, phone