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preventiveservices.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool5.html
March 01, 2013 - This postdischarge followup phone call allows the patient's actions, questions, and misunderstandings … This tool addresses the person who will make the followup phone call. … After reading this tool, you will:
Know how prepare for the phone call. … Be proficient in completing a postdischarge followup phone call. … The phone calls will require flexibility and creativity.
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preventiveservices.ahrq.gov/cpi/about/nac.html
March 01, 2024 - President and Chief Digital Officer
Moffitt Cancer Center
12902 Magnolia Drive
Tampa, FL 33612
Phone … Albert Einstein College of Medicine
1400 Pelham Parkway South Building 1, 5N34
Bronx, NY 10461
Phone … Epidemiologist
Choctaw Nation Health Services Authority
1801 Chukka Hina
Durant, OK 74701
Phone: … Top of Page
NAC Coordinators
Jaime Zimmerman, MPH, PMP
Designated Management Official
Phone: … (301) 427-1456
Email: jaime.zimmerman@ahrq.hhs.gov
Amy Rabin
NAC Coordinator
Phone: (202) 486-3875
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preventiveservices.ahrq.gov/patient-safety/settings/hospital/red/toolkit/contactsheet2.html
March 01, 2013 - (Y/N) ______
Preferred phone number: __ home __ cell phone __ work
Home Phone: ( )______________ … (Y/N) __
Designated to receive followup phone call? … (Y/N) ______
Preferred phone number: __ home __ cell phone __ work
Home Phone: ( )______________ … (Y/N) __
Designated to receive followup phone call? … (Y/N) ______
Preferred phone number: __ home __ cell phone __ work
Home Phone: ( )______________
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preventiveservices.ahrq.gov/patient-safety/settings/hospital/red/toolkit/index.html
April 01, 2023 - Call
Patient Outcome Survey (phone version)
Patient Outcome Survey (mailed version)
Tool 6: How … Call Script (Patient Version)
Postdischarge Followup Phone Call Documentation Form
Phone Call … Followup Phone Call Documentation Form [PDF, 106 KB]
Postdischarge Followup Phone Call Documentation … Form [Word, 34 KB]
Phone Call Role Play [PDF, 61 KB]
Phone Call Role Play [Word, 31 KB]
Patient … Outcome Surveys (mail and phone versions) [PDF, 106 KB]
Patient Outcome Surveys (mail and phone versions
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preventiveservices.ahrq.gov/cpi/about/organization/contacts/key-contacts.html
September 01, 2023 - Offices and Centers
Office of the Director
Director
Robert Otto Valdez, Ph.D., M.H.S.A
Phone … Cohen, Ph.D., Director
Phone: (301) 427-1406
Fax: (301) 427-1276
Email: joel.cohen@ahrq.hhs.gov … Center for Quality Improvement and Patient Safety
Craig Umscheid, M.D., M.S., Director
Phone: (301 … Holland, Director
Phone: (301) 427-1364
Fax: (301) 427-1873
Email: howard.holland@ahrq.hhs.gov … Office of Management Services
Jeffrey Toven, Director/AHRQ Chief Operating Officer
Phone: (301)
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preventiveservices.ahrq.gov/patient-safety/settings/hospital/red/toolkit/ptoutcome-phone.html
March 01, 2013 - Hospital Resources
Re-Engineered Discharge Toolkit
Patient Outcome Survey (phone … the Re-Engineered Discharge to Diverse Populations
Tool 5: How To Conduct a Postdischarge Followup Phone … Call
Patient Outcome Survey (phone version)
Patient Outcome Survey (mailed version)
Tool 6: How … 106 KB
Microsoft Word - 42.46 KB
If contact sheet indicates patient needs an interpreter for phone … Overview
This phone interview script is provided to assist interviewers while attempting to reach the
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/4_mark_schlesinger.pdf
June 25, 2014 - Matched Sample
•
•
54 elicitations paired with interviews to test fidelity
Even mix of web- and phone-based … Fairly high fidelity
Representativeness: Modest variation
Elicitation mode comparisons:
• Phone … Varied Fulsomeness of Reported Experiences
0%
10%
20%
30%
40%
50%
60%
70%
80% Full Sample
Phone … 1.00
1.20
1.40
Mentions Line Count Assessing MD Assessing
Office
Expressed
Emotions
Full Sample Phone … Narrative
0%
10%
20%
30%
40%
50%
60%
70%
80%
Coherence Texture Completeness
Full Sample
Phone
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preventiveservices.ahrq.gov/funding/priorities-contacts/contacts/index.html
May 01, 2023 - Rockville, MD 20857
AHRQ Portfolios of Research
AHRQ Research Priority
Staff Point of Contact
Phone … Geri.Goins@ahrq.hhs.gov
AHRQ Priority Populations
Priority Population
Point of Contact
Phone … ahrq.hhs.gov
Selected AHRQ Areas of Research Interest
Areas of Interest
Point of Contact
Phone … 301) 427-1876
David.Rodrick@ahrq.hhs.gov
AHRQ Data Sources
Data Source
Point of Contact
Phone … 290-HCUP (4287)
hcup@ahrq.hhs.gov
AHRQ Extramural Research
Data Source
Point of Contact
Phone
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
October 01, 2017 - Key Points: Mail and Phone
• Mail-only surveys achieve higher
response rates than phone-only
surveys … keypad (touch-tone IVR) or speaks their response into the
phone (speech-enabled IVR). … This is a lower-cost alternative
to traditional live interviewer-administered phone surveys. … Both are less
expensive than traditional phone
interviews. … • Adding supplemental CAHPS items
may decrease response rates,
especially for phone surveys.
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preventiveservices.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool3.html
March 01, 2013 - Call
Patient Outcome Survey (phone version)
Patient Outcome Survey (mailed version)
Tool 6: How … (Go to Tool 5, "How To Conduct a Postdischarge Followup Phone Call." ) At your hospital, several staff … members may perform RED responsibilities, and the DE may make the followup phone call. … Find out about preferred languages for oral communication, phone calls, and written materials. … Patient contact information and preferences for followup phone call. (Go to the Contact Sheet .)
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
December 01, 2020 - To
reflect the fact that patients are receiving health care in person, by phone, and by video, the … westat.com
CAHPS Clinician & Group Adult Survey 3.1
1
Visits with your Provider in Person,
by Phone … A health care provider can care for patients
in person, by phone, or by video. … As you answer these questions, please think of the
in-person, phone, and video visits you had with … By phone?...................... ⃞ ⃞
c. By video call?................. ⃞ ⃞
31.
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.pdf
May 23, 2013 - The nurse coming on duty will write
his or her name and phone number on the
white board in your room … • If you are still concerned, call our [insert
quality coordinator name and title] at
[insert phone … • If nurse bedside shift report does not
happen, call the nurse manager at [insert
phone number]
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - version to support users in asking about all
synchronous visits, including interactions in person, by phone … Visits with a health care provider can be in
person, by phone, or by video. … How long has it been since your most
recent in-person, phone, or video visit with
this provider? … Was your most recent visit with this
provider by phone?
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.docx
February 24, 2011 - The nurse coming on duty will write his or her name and phone number on the white board in your room. … If you are still concerned, call our [insert quality coordinator name and title] at [insert phone number … If nurse bedside shift report does not happen, call the nurse manager at [insert phone number].
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preventiveservices.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cap-toolkit/pc-workflowdiagrams.pdf
January 01, 2018 - Front desk staff uses
phone triage guidelines
to schedule appointment. … Front desk staff uses
phone triage guidelines
to schedule appointment. … Front desk staff uses
phone triage guidelines
to schedule appointment.
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preventiveservices.ahrq.gov/health-literacy/improve/pharmacy/tools.html
January 01, 2024 - How to Conduct a Postdischarge Followup Phone Call. … Top of Page
How To Conduct a Postdischarge Followup Phone Call
Calls to patients newly discharged … Get started: How to Conduct a Postdischarge Followup Phone Call
Top of Page
Health Literacy Tools
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preventiveservices.ahrq.gov/cpi/about/nac/snac.html
May 01, 2022 - Designated Management Official
Phone: (301) 427-1470
Email: mamatha.pancholi@ahrq.hhs.gov
Jaime … Zimmerman, M.P.H., PMP
Designated Management Official
Phone: (301) 427-1456
Email: jaime.zimmerman … @ahrq.hhs.gov
Amy Rabin
SNAC Coordinator
Phone: (202) 486-3875
Email: amy.rabin@ahrq.hhs.gov
Top
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preventiveservices.ahrq.gov/news/newsroom/case-studies/201507.html
April 01, 2015 - Memorial Hospital adopted the RED strategy of making a follow-up phone call to each patient within 72 … After 10 months of making follow-up phone calls, the readmission rate for congestive heart failure patients … "Since implementing the post-discharge phone calls, our hospital's HCAHPS patient satisfaction scores
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preventiveservices.ahrq.gov/funding/grant-mgmt/recognition_ahrq-funded_study.html
November 01, 2021 - __________________
Last Name __________________
Email Address __________________
Phone … __________________
Last Name __________________
Email Address __________________
Phone
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preventiveservices.ahrq.gov/cahps/surveys-guidance/cg/index.html
September 01, 2023 - Group Visit Survey 4.0 (beta)—asks about experiences at the most recent visit whether in-person, by phone … Clinician & Group Survey 3.1—asks about experiences in the last 6 months; updated to reference in-person, phone … delivered and received at the same time, regardless of whether the interaction occurred in person, by phone … The 3.1 version of the survey updates the 3.0 version to prompt respondents to consider in-person, phone