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monahrq.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruhealing/index.html
March 01, 2023 - talk with someone, please email your contact information, including the best time to be reached by phone
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monahrq.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide4/apf.html
August 01, 2022 - If you have any questions, feel free to contact me by phone (xxx-xxx-xxxx) or email xxxx.xxxx@xxxx.xxx
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.docx
February 24, 2011 - If you feel that you are going home before you are ready, call [insert name] at [phone number].
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/system/delivery-system-initiative/casalino/casalino.ppt
February 16, 2011 - how valuable is phone communication among physicians about patients (even when patient is not referred
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/shadowing.doc
August 08, 2012 - If you shadowed a nurse:
Was the nurse’s page or phone call returned quickly when there was an
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
May 22, 2013 - feel rushed on the day of discharge
• Want patient to succeed at home • Want to know the name and phone … • For questions or more information
– [Insert name, phone number, and email]
32 Strategy 4: IDEAL
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monahrq.ahrq.gov/health-literacy/professional-training/shared-decision/tool/resource-3.html
September 01, 2020 - Over-the-phone interpreters
Trained telephonic interpreters provide offsite multilingual interpretation
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_1.pdf
October 01, 2016 - Care is
provided by phone, email (via patient portal), and home visits. … Triaging phone calls
and emails
Most requests are by email. … Daily Average of Touches Received by the SCC Team
• 11 incoming phone calls
• 6 voicemails
• 18 MyHealth … faxes
• 1 walk-in patient
Daily Average of Touches Provided by the SCC Team
• Made 22 outgoing phone
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monahrq.ahrq.gov/sites/default/files/wysiwyg/teamstepps/diagnosis-improvement/dx-journey-presenter-notes.pdf
March 01, 2022 - So we had a phone visit with
Dr. … So we had a phone visit with Dr. … Kane is short
of breath
again;
Phone visit
with PCP
and
appointment
made with
pulmonary
clinic
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2a_IDEAL_Checklist_508.pdf
May 22, 2013 - If you feel that you are going home before you are
ready, call [insert name] at [phone number].
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
January 01, 2017 - addresses for use in survey collection
Ongoing concerns about protection of patients’ email/cell
phone
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monahrq.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/fallspx/index.html
February 01, 2018 - talk with someone, please email your contact information, including the best time to be reached by phone
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/cauti-ltc/modules/implementation/educational-bundles/urine-culturing/antibiotic-stewardship/abx-stewardship-part2.pptx
March 01, 2017 - often not on site and rely on assessments made by other staff
67% of antibiotics were ordered over the phone … The common practice of requesting antibiotic orders over the phone can lead to inappropriate use.
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pptx
April 04, 2018 - Minimize postvisit clarifying phone calls and emails. … Making sure patients have a clear understanding during the visit can also help reduce followup phone
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monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/teach-back-slides-final508.pdf
April 11, 2018 - • Minimize postvisit clarifying phone calls and
emails. … Making sure patients have a clear understanding during the visit can also help reduce followup phone
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monahrq.ahrq.gov/cpi/about/directions/index.html
December 01, 2017 - You will also need the name and office phone number of the contact person you are visiting.
-
monahrq.ahrq.gov/news/newsroom/case-studies/201511.html
May 01, 2015 - Trained "discharge advocates" make three or more post-discharge phone calls to patients.
-
monahrq.ahrq.gov/questions/question-builder/index.html
June 01, 2022 - Skip to main content
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monahrq.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruprev/index.html
May 01, 2016 - talk with someone, please email your contact information, including the best time to be reached by phone
-
monahrq.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_4.pdf
October 01, 2016 - They see patients before,
during, and/or after the physician visit, and initiate phone outreach to patients … Triaging phone calls
and emails
Front desk staff performs these tasks. … • The practice is exploring ways to provide non-face-to-face encounters such as phone or
secured … It is considering an RN for triage and phone followup.