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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-schlesinger.pdf
January 01, 2017 - Comparing elicited narratives to
“gold standard” interviews
• Total of 332 elicitations;
• 20% by phone … Negative Assessments
Full Sample Phone Sample Web Sample
Balance of Positives and
Negatives Matches … 50%
60%
70%
80%
90%
COHERENCE Texture Completeness
Attributes of the Narratives
Full Sample
Phone … Instead she gave me a phone number to call even though
the bill came from that office.
29
www.ahrq.gov
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healthcare411.ahrq.gov/cahps/surveys-guidance/cg/index.html
September 01, 2023 - Group Visit Survey 4.0 (beta)—asks about experiences at the most recent visit whether in-person, by phone … Clinician & Group Survey 3.1—asks about experiences in the last 6 months; updated to reference in-person, phone … delivered and received at the same time, regardless of whether the interaction occurred in person, by phone … The 3.1 version of the survey updates the 3.0 version to prompt respondents to consider in-person, phone
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
October 29, 2018 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
www.ahrq.gov/cahps55
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healthcare411.ahrq.gov/policy/privacy.html
November 01, 2017 - contact:
AHRQ Chief Information Security Officer: Eric Colombel
Email: eric.colombel@ahrq.hhs.gov
Phone … Phone: 301-427-1760
AHRQ Information Security and Privacy Team
Email: SecureAHRQ@ahrq.hhs.gov … contact:
AHRQ Chief Information Security Officer: Eric Colombel
Email: eric.colombel@ahrq.hhs.gov
Phone … Phone: 301-427-1760
AHRQ Information Security and Privacy Team
Email: SecureAHRQ@ahrq.hhs.gov
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healthcare411.ahrq.gov/professionals/prevention-chronic-care/improve/coordination/webinar01/fuzzysets_slides.html
July 01, 2013 - Owned Owned Owned C Mgr location PO PO PO Practice Practice Practice Practice Practice Patient visits Phone … Phone Phone Practice+phone Practice+phone Practice+phone Practice+phone Practice+phone Patient access
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/healthited-issuebrief.pdf
February 01, 2021 - Mobile phone messaging
reminders for attendance at healthcare appointments. … Mobile phone text messaging
improves antihypertensive drug adherence in the community. … Efficacy of a cell phone-based exercise programme for COPD. … Mobile phone apps for clinical decision support in
pregnancy: a scoping review. … Can mobile phone apps influence people’s health behavior change?
An evidence review.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/webinar01/sl_fuzzyset.ppt
May 14, 2013 - Owned Owned Owned
C Mgr location PO PO PO Practice Practice Practice Practice Practice
Patient visits Phone … Phone Phone Practice + phone Practice + phone Practice + phone Practice + phone Practice + phone
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
January 01, 2017 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
56
mailto:cahps1
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healthcare411.ahrq.gov/cpi/about/nac/naa-snac.html
February 01, 2024 - President
Quality and Safety First
SNAC Coordinators
Amy Rabin
NAC Coordinator
Phone: (202 … ) 486-3875
Email: amy.rabin@ahrq.hhs.gov
Regina Smith
Phone: (301) 427-1845
Email: regina.smith
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healthcare411.ahrq.gov/sites/default/files/publications/files/holtropstudysnapshot.pdf
December 01, 2016 - plan,
which exclusively used nurses centrally located at the health plan and providing
services by phone … program, two exclusively used practice-based managers who provided
services both in person and by phone … person during the patient visit
had much higher engagement rates than did those offering them over the phone
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sops_101_webcast-2022-intro.pdf
January 01, 2022 - ► Choose Phone Call or Call Me
• Trouble with your connection or
slides not moving?
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healthcare411.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6r-reminder-systems.html
March 01, 2020 - Reminder systems have been in use for several decades, and except for the more sophisticated computerized phone … and recall systems can work through a variety of mechanisms meant to prompt the patient, including phone … increased an average of:
40 percent for patient contracts,
120 percent for letters,
190 percent for phone … calls and for orientation/information programs (e.g., videos and pamphlets), and
660 percent for phone
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-closing.pdf
March 15, 2016 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.cahps.ahrq.gov
47
mailto
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healthcare411.ahrq.gov/cahps/cahps-database/hp-database/participate.html
December 01, 2023 - Phone: 888–808–7108. … Phone: 888-808-7108.
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healthcare411.ahrq.gov/sites/default/files/publications/files/ptoutcsurvey.pdf
February 14, 2013 - Please return the completed survey in the postage-paid envelope.
9
Patient Outcome Survey (phone … version)
If contact sheet indicates patient needs an interpreter for phone communication, arrange for … Overview
This phone interview script is provided to assist interviewers while attempting to reach the … have any questions about this survey, please call {hospital project manager name} at
{project manager phone … WHEN YOU LEFT THE HOSPITAL
OVERALL RATING OF HOSPITAL
ABOUT YOU
THANK YOU
Patient Outcome Survey (phone
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module5/mod5-disclosure-checklist.pdf
April 01, 2016 - likely questions from the patient/family.
2 – Disclosure Checklist
■ Rehearse (in person or by phone
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/patient-safety/QuestionBuilder_Flyer_English.pdf
March 01, 2019 - Question Builder: An AHRQ App for Digital Healthcare
QuestionBuilder
An AHRQ App in English and Spanish for Digital
Healthcare
The AHRQ QuestionBuilder app helps patients and caregivers prepare for medical
appointments and maximize visit time. It’s as easy as 1-2-3:
Download the mobile app using the QR codes belo…
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/cusptoolkit/toolkit/bckgrndqiteam.doc
August 07, 2012 - Name & Title
Role
Phone & Email Address
Content Specialist (e.g., Infectious Disease Physician,
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-closing-slides.pdf
March 15, 2016 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.cahps.ahrq.gov
39 www.cahps.ahrq.gov
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
January 01, 2014 - CAHPS® Clinician & Group Survey for Quality Improvement
having side conservations or on personal phone … various touch points with
patients, including during check-in, during
check-out, in the hallway, on the phone … Messages for Staff Huddles
SCHEDULE TOUCH
POINT
SERVICE EXPECTATION HUDDLE MESSAGE
Week One Phone … Week Six Phone
Interactions
Always ask for permission before
putting a caller on hold.