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healthcare411.ahrq.gov/sops/contact-us/index.html
June 01, 2020 - Skip to main content
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healthcare411.ahrq.gov/practiceimprovement/delivery-initiative/rodriguez/index.html
December 01, 2020 - X
Assure that people with diabetes receive the services they need
X
X
Follow up over the phone … One day office-based for follow-up phone calls. Separate from clinic workflow.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/guidance-cg-cahps.pdf
April 01, 2021 - • Include patients with any type of synchronous visit, whether in-person, by
phone, or by video. … • Bad addresses/phone numbers/emails. … A health care
provider can care for
patients in person, by
phone, or by video. … Visits with a health
care provider can be
in person, by phone,
or by video. … How long has it
been since your most
recent in-person,
phone, or video visit
with this provider?
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.docx
June 20, 2011 - If you feel that you are going home before you are ready,
call [insert name] at [phone number].
:
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/education/curriculum-tools/teamstepps/lep/traintrainers/lepigstafftrain.pdf
November 19, 2008 - As of this writing, there is no evidence that in-person interpreters
are any safer than phone or video … meantime, your process should include a way of
implementing contingency plans, such as calling a phone … that can enhance the
safety of your patients with LEP:
• Process for including in-person and /or phone
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pptx
April 01, 2011 - May feel rushed on the day of discharge
Want patient to succeed at home Want to know the name and phone … Give the patient and family the name, position, and phone number of the person to call if there is a … The solution may be to ask if the caregiver can participate by phone or to go over checklist only with … For questions or more information
[Insert name, phone number, and email]
32
Strategy 4: IDEAL Discharge
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2017-materials/teamstepps-webinar-051017.pptx
January 01, 2017 - Monthly Webinar
Rules of Engagement
Audio for the webinar can be accessed in two ways:
Through the phone
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2016-materials/teamstepps-monthly-webinar-august2016.pptx
January 01, 2016 - Slide ‹#›
1
Rules of Engagement
Audio for the webinar can be accessed in two ways:
Through the phone
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/teamstepps/webinars/2016-materials/teamstepps-monthly-webinar-feb2016.pptx
January 01, 2016 - Slide ‹#›
1
Rules of Engagement
Audio for the webinar can be accessed in two ways:
Through the phone
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healthcare411.ahrq.gov/news/newsroom/case-studies/201522.html
August 01, 2015 - Patients who are discharged home receive a follow-up phone call within 72 hours" as well as three additional
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healthcare411.ahrq.gov/opioids/health-systems-research.html
July 01, 2021 - Strategies include patient-controlled smart phone apps, remote training, and expert consultation using
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healthcare411.ahrq.gov/patient-safety/resources/improve-discharge/index.html
July 01, 2022 - Discharging Our Responsibility
AHRQ PSNet Web M&M Cases and Commentaries: Postdischarge Follow-Up Phone
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healthcare411.ahrq.gov/evidencenow/tools/keydrivers/engage-patients-families.html
November 01, 2018 - require urgent action, practices experienced in population health care should assign a team member to use phone
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_7.pdf
October 01, 2016 - Cherokee does not do much phone followup. … Triaging phone calls
and emails
LPNs and RNs.
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/workforce-financing/case_example_5.pdf
October 01, 2016 - in-hospital and outpatient case
managers attend Medical Center PCC meetings, either in person or on the phone … ▌pg. 11
Tasks Roles Included
Triaging phone calls
and emails
MAs and triage nurses cover most … PCPs determine if the patient requires a visit or if the issue
can be addressed remotely via email or phone
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healthcare411.ahrq.gov/news/newsroom/case-studies/201509.html
January 01, 2018 - clarification is required, it's faster because the technicians have included the patient's pharmacy phone
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/standalone_pdi_casestudy.pdf
December 01, 2015 - By clarifying how the existing phone-based ordering process contributed to the problem, the
improvement
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/medicaidreadmitguide/mcaidread_tool13_ed_care_plan.docx
May 01, 2015 - service to call while patient is in ED]
Whom to contact about care plan:
Name: ____________________ Phone
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_2b_IDEAL_Booklet_508.pdf
May 22, 2013 - If you feel that you are going home before you are ready,
call [insert name] at [phone number].
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/pharmsops-composites.pdf
June 19, 2018 - Interruptions/distractions in this pharmacy (from phone calls, faxes, customers, etc.) make it
difficult