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healthcare411.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
February 14, 2013 - Phone Call Role Play
1
Phone Call Role Play
CALLER: Hello Ms. … 2
CALLER: Yes, I will remind you before we get off the phone. … CALLER: Can you bring all of your medicines to the phone, please? … Phone Call Role Play
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healthcare411.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
February 14, 2013 - Postdischarge Followup Phone Call Script (Patient Version)
1
Postdischarge Followup Phone Call Script … If yes, Name: ___________________________
Phone number: ____________________
CALLER: Have you spoken … Finally, could you also please bring to the phone the care plan that we
gave you before you left the … If patient answers incorrectly, ask: Do you have your doctor’s phone number handy? … Postdischarge Followup Phone Call Script (Patient Version)
A. Health Status Diagnosis
B.
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healthcare411.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool5.html
March 01, 2013 - This postdischarge followup phone call allows the patient's actions, questions, and misunderstandings … This tool addresses the person who will make the followup phone call. … After reading this tool, you will:
Know how prepare for the phone call. … Be proficient in completing a postdischarge followup phone call. … The phone calls will require flexibility and creativity.
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healthcare411.ahrq.gov/cpi/about/nac.html
March 01, 2024 - President and Chief Digital Officer
Moffitt Cancer Center
12902 Magnolia Drive
Tampa, FL 33612
Phone … Albert Einstein College of Medicine
1400 Pelham Parkway South Building 1, 5N34
Bronx, NY 10461
Phone … Epidemiologist
Choctaw Nation Health Services Authority
1801 Chukka Hina
Durant, OK 74701
Phone: … Top of Page
NAC Coordinators
Jaime Zimmerman, MPH, PMP
Designated Management Official
Phone: … (301) 427-1456
Email: jaime.zimmerman@ahrq.hhs.gov
Amy Rabin
NAC Coordinator
Phone: (202) 486-3875
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healthcare411.ahrq.gov/sites/default/files/publications/files/contactsheet.pdf
February 14, 2013 - (Y/N) ______
Preferred phone number: __ home __ cell phone __ work
Home Phone: ( ) ______ … (Y/N) __
Designated to receive followup phone call? … (Y/N) ______
Preferred phone number: __ home __ cell phone __ work
Home Phone: ( ) ______ … (Y/N) __
Designated to receive followup phone call? … (Y/N) ______
Preferred phone number: __ home __ cell phone __ work
Home Phone: ( ) ______
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healthcare411.ahrq.gov/sites/default/files/publications/files/postdiscalldoc.pdf
February 14, 2013 - 1
Postdischarge Followup Phone Call Documentation Form
Patient name: ____________________________ … Y N Language/Dialect: __________________________________________
Prior to phone call:
Review: … call: ___________________________________
Consultations (if any) made prior to phone call:
None … __________
______________________________________________________________________________
2
Phone … Call Documentation Form
Patient name
Prior to phone call
Phone Call Attempts
A.
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healthcare411.ahrq.gov/cpi/centers/index.html
September 01, 2023 - Improvement
Therese Miller, Dr.P.H., Director
Phone: (301) 427-1585
Fax: (301) 427-1596
Email: … Cohen, Ph.D., Director
Phone: (301) 427-1406
Fax: (301) 427-1276
Email: joel.cohen@ahrq.hhs.gov … Center for Quality Improvement and Patient Safety
Craig Umscheid, M.D., M.S., Director
Phone: (301 … Holland, Director
Phone: (301) 427-1364
Fax: (301) 427-1873
Email: howard.holland@ahrq.hhs.gov … Office of Extramural Research, Education and Priority Populations
Francis Chesley, M.D., Director
Phone
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healthcare411.ahrq.gov/sites/default/files/publications/files/dischargeprep.pdf
February 14, 2013 - Language preference
Interpreter/Translation
Needed (Y/N)
Spoken communication
Written materials
Phone … done POSTDISCHARGE
****Attach Additional Appointment Sheet if Needed****
Day / Date / Time Phone … Name Day / Date / Time
Clinician to see at appt
(if not PCP)
Location
Address/Floor:
Phone … #:
Fax #:
4
Day / Date / Time Phone and Fax # Reason / Test / Lab
Ph:
Fax: … No ____ Yes ____
Community Pharmacy Name Phone #, Street Address, City
Pt. plan to pick
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healthcare411.ahrq.gov/funding/training-grants/staff-contacts.html
January 01, 2023 - Harry Kwon, Ph.D., M.P.H., MCHES, Division Director Program Area: General program information Phone … Phone and email: Chistopher.Gaines@ahrq.hhs.gov
(301) 427-1815
Mari A. … Griffioen, Ph.D., RN Program Area: Patient-centered outcomes research (PCOR) training programs Phone … Development program (K08) and Mentored Research Scientist Research Career Development program (K01) Phone … 301) 427-1011
Derrick Wyatt, M.S.N., RN-BC, CPHIMS
Program Area: AHRQ research training programs Phone
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healthcare411.ahrq.gov/patient-safety/settings/hospital/red/toolkit/index.html
April 01, 2023 - Call
Patient Outcome Survey (phone version)
Patient Outcome Survey (mailed version)
Tool 6: How … Call Script (Patient Version)
Postdischarge Followup Phone Call Documentation Form
Phone Call … Followup Phone Call Documentation Form [PDF, 106 KB]
Postdischarge Followup Phone Call Documentation … Form [Word, 34 KB]
Phone Call Role Play [PDF, 61 KB]
Phone Call Role Play [Word, 31 KB]
Patient … Outcome Surveys (mail and phone versions) [PDF, 106 KB]
Patient Outcome Surveys (mail and phone versions
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healthcare411.ahrq.gov/cpi/about/organization/contacts/key-contacts.html
September 01, 2023 - Offices and Centers
Office of the Director
Director
Robert Otto Valdez, Ph.D., M.H.S.A
Phone … Cohen, Ph.D., Director
Phone: (301) 427-1406
Fax: (301) 427-1276
Email: joel.cohen@ahrq.hhs.gov … Center for Quality Improvement and Patient Safety
Craig Umscheid, M.D., M.S., Director
Phone: (301 … Holland, Director
Phone: (301) 427-1364
Fax: (301) 427-1873
Email: howard.holland@ahrq.hhs.gov … Office of Management Services
Jeffrey Toven, Director/AHRQ Chief Operating Officer
Phone: (301)
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healthcare411.ahrq.gov/sites/default/files/publications/files/redtoolkitforms.pdf
September 01, 2012 - #:
(555) 555-5555
Office Phone #:
(555) 555-6666
Office Phone #:
(555) 555-4444
7
What … (Y/N) ______
Preferred phone number: __ home __ cell phone __ work
Home Phone: ( ) ______ … (Y/N) ______
Preferred phone number: __ home __ cell phone __ work
Home Phone: ( ) ______ … (Y/N) ______
Preferred phone number: __ home __ cell phone __ work
Home Phone: ( ) ______ … Phone Call Attempts
A.
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healthcare411.ahrq.gov/news/events/nac/zoom-webinar-instructions.html
March 01, 2024 - To access Zoom via phone or tablet, refer to information at the bottom of this document . … If you wish to join by telephone, select “Phone Call” and use the provided information (telephone number … To Join Via Phone, Tablet, or Audio Only
To join via phone or tablet:
You will first need to download … (audio only):
If you are participating by audio only via a dial-in phone call, please use one of … the phone numbers below then enter your Meeting ID to join the call.
-
healthcare411.ahrq.gov/policy/foia/foiafy10.html
November 01, 2020 - Washington, D.C. 20201
Phone: 202-690-7453
Administration for Children and Families (ACF)
Freedom … Washington, D.C. 20201
Phone: 202-619-2541
Office of Public Health and Science (OPHS)
Freedom of … Information Officer
Room 17-66, Parklawn Building
5600 Fishers Lane
Rockville, MD 20857
Phone … of Information Officer
Building 31, Room 5B35
9000 Rockville Pike
Bethesda, Maryland 20892
Phone … )
Freedom of Information Officer
1 Choke Cherry Road, Room 8-1042
Rockville, Maryland 20857
Phone
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healthcare411.ahrq.gov/funding/priorities-contacts/contacts/index.html
May 01, 2023 - Rockville, MD 20857
AHRQ Portfolios of Research
AHRQ Research Priority
Staff Point of Contact
Phone … ahrq.hhs.gov
AHRQ Priority Populations
Priority Population
Point of Contact
Phone …
Selected AHRQ Areas of Research Interest
Areas of Interest
Point of Contact
Phone … David.Rodrick@ahrq.hhs.gov
AHRQ Data Sources
Data Source
Point of Contact
Phone … )
hcup@ahrq.hhs.gov
AHRQ Extramural Research
Data Source
Point of Contact
Phone
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
October 01, 2017 - Key Points: Mail and Phone
• Mail-only surveys achieve higher
response rates than phone-only
surveys … keypad (touch-tone IVR) or speaks their response into the
phone (speech-enabled IVR). … This is a lower-cost alternative
to traditional live interviewer-administered phone surveys. … Both are less
expensive than traditional phone
interviews. … • Adding supplemental CAHPS items
may decrease response rates,
especially for phone surveys.
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/funding/grant-mgmt/recognition_ahrq-funded_study.pdf
November 09, 2016 - *
Article Author Name(s) *
Corresponding Author Contact * First Name
Last Name
E-mail Address
Phone … Name
AHRQ Project Officer *
AHRQ Funding Center (if known)
mailto:journalpublishing@ahrq.hhs.gov
Phone … Publication Date (if kno_9rM*ZHYdjrUj4ZEnUYgVAw:
E-Publication Date (if known)_1vCVcrc53b7FTgffisCX6w:
Phone … Name_CTdQDbs6hNX4czyyKk8XIg:
Name of Journal *_C-BDoEE8l2cTsZaPAlS*bw:
AHRQ Grant or Contract #_fXKiPp7gdiVpzkMfIxPcxQ:
Phone
-
healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
November 01, 2023 - Responses to the Narrative Item Set are longer and more detailed
when administered by phone. … Validation testing suggests that
administering the Narrative Item Set by phone resulted in longer, more … Contact information (address, phone
number, email address) may not be equally available or up-to-date … Other modes of administration,
e.g., phone or web, might yield even higher participation rates. … Narratives conveyed by phone
were substantially longer (749 words) than narratives written online (127
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
October 01, 2020 - To
reflect the fact that patients are receiving health care in person, by phone, and by video, the … This includes care your child got in
person, by phone, or by video. … In the last 6 months, did you make any in-
person, phone, or video appointments for a
check-up or routine … your child went to an emergency room,
how many times did he or she get health
care in person, by phone … In the last 6 months, how many times did
your child have an in-person, phone, or
video visit with his
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healthcare411.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - patients
• Recent users of provider’s services
36
www.ahrq.gov/cahps
Collecting the Data
• Modes: Phone … ; Web with follow-up by phone
• Time for administration: 5-6 minutes on average
• Recommendation: Don … Preserving privacy: Review and redact any
potentially identifiable information (including
names, phone