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Showing results for "phone".

81. Huddle Messages - Weeks 1-10 (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/huddle_message_master.pdf
    January 31, 2014 - Messages – Weeks 1 - 10 • • • • SCHEDULE TOUCH POINT SERVICE EXPECTATION HUDDLE MESSAGE Week One Phone … Week Six Phone Interactions Always ask for permission before putting a caller on hold.

82. CAHPS Health Plan Survey Adult Medicaid Survey 5.1 (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Adult_Med_Eng_HP51_2152a.pdf
    October 01, 2020 - To reflect the fact that patients are receiving health care in person, by phone, and by video, the … This includes care you got in person, by phone, or by video. … In the last 6 months, did you make any in- person, phone, or video appointments for a check-up or routine … you went to an emergency room, how many times did you get health care for yourself in person, by phone … Care From Specialists When you answer the next questions, include the care you got in person, by phone

83. Microsoft PowerPoint - 1. Lise Rybowski_Intro.ppt [Compatibility Mode] (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20110511/1-lise-rybowski-intro.pdf
    May 11, 2011 - ►Trouble with your Join us by phone: 1-877-709- 8156 Passcode: 370462# Select F5 to refresh your www.TalkingQuality.ahrq.gov … If on the phone, dial “*0.” If you are not on the phone, dial: 1-866-490-5412.

84. Job Aid: Starting with a Practice (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-starting-practice.pdf
    May 17, 2021 -  Connect with your point of contact via email and phone. … creating a people "map" to help you remember relationship-building information or by taking notes on your phone … of care Common problems at start-up Trouble connecting with key personnel: Try email or phone

85. Service Expectations and “ALWAYS” Behaviors (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
    January 31, 2014 - to where they need to go  Let patients get on the elevator first and hold door open for them PHONE … Follow transfer call protocol Use two-part telephone closing Associated “ALWAYS” Behaviors Answer phone … Expectations Associated “ALWAYS” Behaviors HALLWAY Service Expectations Associated “ALWAYS” Behaviors PHONE

86. CAHPS Clinician & Group Adult Survey 3.1 (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
    December 01, 2020 - To reflect the fact that patients are receiving health care in person, by phone, and by video, the … westat.com CAHPS Clinician & Group Adult Survey 3.1 1 Visits with your Provider in Person, by Phone … A health care provider can care for patients in person, by phone, or by video. … As you answer these questions, please think of the in-person, phone, and video visits you had with … By phone?...................... ⃞ ⃞ c. By video call?................. ⃞ ⃞ 31.

87. Proposed Changes to the CAHPS Clinician & Group Survey (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
    March 01, 2015 - In the last 12 months, did you phone this provider's office to get an appointment for an illness, injury … R: Y/N* change from "phone" to "contact" Q6. … In the last 12 months, did you phone this provider’s office with a medical question during regular office … R: Y/N* change from "phone" to "contact" Q10. … In the last 12 months, did you phone this provider’s office with a medical question after regular office

88. CAHPS Child Hospital Survey-Using Data and New Narrative Items - The Child HCAHPS Narrative Item Set (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
    January 01, 2023 - of hospitalized children drawn from a national online panel o Completion of Narrative Item Set (by phone … Study • Median time for respondents to complete the item set online was 5.4 minutes; median time by phone … was 6.7 minutes • Average narrative was 248 words • Most content was positive (63% when provided by phone … On average, narratives included one or two actionable pieces of information • Narratives gathered by phone

89. Medication Management Transactions and Errors in Family Medicine Offices: A Pilot Study (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol4/Advances-Lynch_37.pdf
    March 21, 2008 - Refill messages left by phone are transcribed onto an 2 adhesive-backed form approximately 2" by … • Communication method (in person/phone/fax/e-mail, etc.). … Staff and physicians were instructed to attach the form to every medication-related phone message, fax … When face-to-face encounters, pharmacy-to-physician and physician-to-pharmacy phone calls, patient phone … Because phone calls (N = 24), faxes (N = 11), and online communications (N = 2) were associated with

90. Tool 2: How to Begin the Re-engineered Discharge Implementation At Your Hospital (continued) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/sampleagenda.html
    March 01, 2013 - the Re-Engineered Discharge to Diverse Populations Tool 5: How To Conduct a Postdischarge Followup Phone … Call Patient Outcome Survey (phone version) Patient Outcome Survey (mailed version) Tool 6: How … after hospital care plan (AHCP).   3:30 - 3:45 Break   3:45 - 4:30 Postdischarge Followup Phone … Call     Objectives: Understand the importance of the followup phone call.

91. Connecting for Health Common Framework Resources for Implementing Secure Health Information Exchange
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/news/events/conference/2011/jack/jack.pptx
    January 01, 2011 - Begin Implementation at Your Hospital How to Deliver RED How to Conduct a Post-discharge Follow-up Phone … Who does the 2 day phone call? How is the AHCP produced? Can dc summaries be done in 1-2 days? … 8: Decide how to fulfill the role of discharge educator Step 9: Identify approach for follow up phone … calls 29 29 How to Get Started - 3 Step 10: Determine how to train DE & phone call staff … � _ _ oMIL =6 'j)--, ";;.\ 'i-L :J~ Phone

92. CAHPS Health Plan Survey Child Medicaid Survey 5.1 (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
    October 01, 2020 - To reflect the fact that patients are receiving health care in person, by phone, and by video, the … This includes care your child got in person, by phone, or by video. … In the last 6 months, did you make any in- person, phone, or video appointments for a check-up or routine … your child went to an emergency room, how many times did he or she get health care in person, by phone … In the last 6 months, how many times did your child have an in-person, phone, or video visit with his

93. CAHPS Elicitation Protocol Webcast (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
    January 01, 2017 - patients • Recent users of provider’s services 36 www.ahrq.gov/cahps Collecting the Data • Modes: Phone … ; Web with follow-up by phone • Time for administration: 5-6 minutes on average • Recommendation: Don … Preserving privacy: Review and redact any potentially identifiable information (including names, phone

94. Postdisphone (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.docx
    January 31, 2013 - Postdischarge Followup Phone Call Script (Patient Version) This form reinforces the information provided … If yes, Name: ___________________________ Phone number: ____________________ CALLER: Have you spoken … Finally, could you also please bring to the phone the care plan that we gave you before you left the … If patient answers incorrectly, ask: Do you have your doctor’s phone number handy? … If patient can’t tell you the number, say, Let me give you the phone number for your primary care doctor

95. Strategy 3: Nurse Bedside Shift Report (Tool 1) (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.pdf
    May 23, 2013 - The nurse coming on duty will write his or her name and phone number on the white board in your room … • If you are still concerned, call our [insert quality coordinator name and title] at [insert phone … • If nurse bedside shift report does not happen, call the nurse manager at [insert phone number]

96. Navigating the Health Care System | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool13a.html
    March 01, 2024 - Image: Photograph of a pamphlet featuring phone numbers in bold text and a cell phone dialing the first … phone number. … Image: Photograph of Ashley Hink talking on the phone. Slide 7. … Notable Points Needs Improvement Specify directions on the Enhanced Care phone system. … Phone Follow-Up. Confirm Understanding (Teach-Back Method). Treatment Simplification.

97. Section 1, FECC Survey—Telephone Interview Version (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-phone-interview.pdf
    March 09, 2018 - The interpreter can do this over the phone or in-person.

98. CAHPS Clinician & Group Child Survey 3.1 (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
    December 01, 2020 - To reflect the fact that patients are receiving health care in person, by phone, and by video, the … Visits with your Child’s Provider in Person, by Phone, or by Video 1. … A health care provider can care for patients in person, by phone, or by video. … As you answer these questions, please think of the in-person, phone, and video visits your child had … By phone?...................... ⃞ ⃞ c. By video call?................. ⃞ ⃞ 39.

99. Narrative Items for the CAHPS Clinician & Group Visit Survey 4.0 (beta) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
    July 01, 2021 - The next questions ask you to describe the care you got during your most recent in-person, phone, or … Please do not use your comments in place of a visit or phone call, or to seek advice from your provider … If your most recent visit used phone or video, how was the visit better or worse than in-person care

100. CAHPS Clinician & Group Adult Visit Survey 4.0 (beta) (pdf file)
     ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
     October 30, 2020 - version to support users in asking about all synchronous visits, including interactions in person, by phone … Visits with a health care provider can be in person, by phone, or by video. … How long has it been since your most recent in-person, phone, or video visit with this provider? … Was your most recent visit with this provider by phone?