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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/huddle_message_master.pdf
January 31, 2014 - Messages – Weeks 1 - 10
•
•
•
•
SCHEDULE TOUCH POINT SERVICE EXPECTATION HUDDLE MESSAGE
Week One Phone … Week Six Phone Interactions Always ask for permission before putting a
caller on hold.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Adult_Med_Eng_HP51_2152a.pdf
October 01, 2020 - To
reflect the fact that patients are receiving health care in person, by phone, and by video, the … This includes care you got in person, by
phone, or by video. … In the last 6 months, did you make any in-
person, phone, or video appointments for a
check-up or routine … you went to an emergency room, how many
times did you get health care for yourself in
person, by phone … Care From Specialists
When you answer the next questions, include
the care you got in person, by phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20110511/1-lise-rybowski-intro.pdf
May 11, 2011 - ►Trouble with your
Join us by phone: 1-877-709-
8156
Passcode: 370462#
Select F5 to refresh your
www.TalkingQuality.ahrq.gov … If on the phone, dial “*0.”
If you are not on the phone,
dial: 1-866-490-5412.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/job-aid-starting-practice.pdf
May 17, 2021 - Connect with your point of contact via email and phone. … creating a people "map" to help you remember
relationship-building information or by taking notes on your phone … of care
Common problems at start-up
Trouble connecting with key personnel:
Try email or phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/service_expectations_poster.pdf
January 31, 2014 - to
where they need to go
Let patients get on the
elevator first and hold door
open for them
PHONE … Follow transfer call protocol
Use two-part telephone closing
Associated “ALWAYS” Behaviors
Answer phone … Expectations
Associated “ALWAYS” Behaviors
HALLWAY
Service Expectations
Associated “ALWAYS” Behaviors
PHONE
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-english-cg-3-1-2351a.pdf
December 01, 2020 - To
reflect the fact that patients are receiving health care in person, by phone, and by video, the … westat.com
CAHPS Clinician & Group Adult Survey 3.1
1
Visits with your Provider in Person,
by Phone … A health care provider can care for patients
in person, by phone, or by video. … As you answer these questions, please think of the
in-person, phone, and video visits you had with … By phone?...................... ⃞ ⃞
c. By video call?................. ⃞ ⃞
31.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/about/proposed-changes-cahps-c&g-survey2015.pdf
March 01, 2015 - In the last 12 months, did you phone this provider's office to get an
appointment for an illness, injury … R: Y/N*
change from "phone" to "contact"
Q6. … In the last 12 months, did you phone this provider’s office with a
medical question during regular office … R: Y/N*
change from "phone" to "contact"
Q10. … In the last 12 months, did you phone this provider’s office with a
medical question after regular office
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-martino.pdf
January 01, 2023 - of hospitalized children drawn from a national online panel
o Completion of Narrative Item Set (by phone … Study
• Median time for respondents to complete the item set online was 5.4 minutes;
median time by phone … was 6.7 minutes
• Average narrative was 248 words
• Most content was positive (63% when provided by phone … On average, narratives included one or two actionable pieces of information
• Narratives gathered by phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol4/Advances-Lynch_37.pdf
March 21, 2008 - Refill messages left by phone are transcribed onto an
2
adhesive-backed form approximately 2" by … • Communication method (in person/phone/fax/e-mail, etc.). … Staff and physicians were instructed to attach
the form to every medication-related phone message, fax … When face-to-face encounters,
pharmacy-to-physician and physician-to-pharmacy phone calls, patient phone … Because phone calls (N = 24), faxes (N = 11), and online communications (N = 2) were
associated with
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/sampleagenda.html
March 01, 2013 - the Re-Engineered Discharge to Diverse Populations
Tool 5: How To Conduct a Postdischarge Followup Phone … Call
Patient Outcome Survey (phone version)
Patient Outcome Survey (mailed version)
Tool 6: How … after hospital care plan (AHCP).
3:30 - 3:45
Break
3:45 - 4:30
Postdischarge Followup Phone … Call
Objectives:
Understand the importance of the followup phone call.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/news/events/conference/2011/jack/jack.pptx
January 01, 2011 - Begin Implementation at Your Hospital
How to Deliver RED
How to Conduct a Post-discharge Follow-up Phone … Who does the 2 day phone call?
How is the AHCP produced?
Can dc summaries be done in 1-2 days? … 8: Decide how to fulfill the role of discharge educator
Step 9: Identify approach for follow up phone … calls
29
29
How to Get Started - 3
Step 10: Determine how to train DE & phone call staff … �
_ _
oMIL
=6 'j)--, ";;.\ 'i-L :J~
Phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hp/Child_Med_Eng_HP51_2155a.pdf
October 01, 2020 - To
reflect the fact that patients are receiving health care in person, by phone, and by video, the … This includes care your child got in
person, by phone, or by video. … In the last 6 months, did you make any in-
person, phone, or video appointments for a
check-up or routine … your child went to an emergency room,
how many times did he or she get health
care in person, by phone … In the last 6 months, how many times did
your child have an in-person, phone, or
video visit with his
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rybowski.pdf
January 01, 2017 - patients
• Recent users of provider’s services
36
www.ahrq.gov/cahps
Collecting the Data
• Modes: Phone … ; Web with follow-up by phone
• Time for administration: 5-6 minutes on average
• Recommendation: Don … Preserving privacy: Review and redact any
potentially identifiable information (including
names, phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.docx
January 31, 2013 - Postdischarge Followup Phone Call Script (Patient Version)
This form reinforces the information provided … If yes, Name: ___________________________
Phone number: ____________________
CALLER: Have you spoken … Finally, could you also please bring to the phone the care plan that we gave you before you left the … If patient answers incorrectly, ask: Do you have your doctor’s phone number handy? … If patient can’t tell you the number, say, Let me give you the phone number for your primary care doctor
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Tool_1_BSR_Broch_508.pdf
May 23, 2013 - The nurse coming on duty will write
his or her name and phone number on the
white board in your room … • If you are still concerned, call our [insert
quality coordinator name and title] at
[insert phone … • If nurse bedside shift report does not
happen, call the nurse manager at [insert
phone number]
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool13a.html
March 01, 2024 - Image: Photograph of a pamphlet featuring phone numbers in bold text and a cell phone dialing the first … phone number. … Image: Photograph of Ashley Hink talking on the phone.
Slide 7. … Notable Points
Needs Improvement
Specify directions on the Enhanced Care phone system. … Phone Follow-Up.
Confirm Understanding (Teach-Back Method).
Treatment Simplification.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-166-fecc-phone-interview.pdf
March 09, 2018 - The
interpreter can do this over
the phone or in-person.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/child-english-cg-3-1-2353a.pdf
December 01, 2020 - To
reflect the fact that patients are receiving health care in person, by phone, and by video, the … Visits with your Child’s Provider in
Person, by Phone, or by Video
1. … A health care provider can care for patients
in person, by phone, or by video. … As you answer these questions, please think of
the in-person, phone, and video visits your child
had … By phone?...................... ⃞ ⃞
c. By video call?................. ⃞ ⃞
39.
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ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/item-sets/cg/suppl-narrative-items-cg-survey40-adult.html
July 01, 2021 - The next questions ask you to describe the care you got during your most recent in-person, phone, or … Please do not use your comments in place of a visit or phone call, or to seek advice from your provider … If your most recent visit used phone or video, how was the visit better or worse than in-person care
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/adult-eng-cg40-3351a.pdf
October 30, 2020 - version to support users in asking about all
synchronous visits, including interactions in person, by phone … Visits with a health care provider can be in
person, by phone, or by video. … How long has it been since your most
recent in-person, phone, or video visit with
this provider? … Was your most recent visit with this
provider by phone?