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ce.effectivehealthcare.ahrq.gov/es/patient-safety/settings/hospital/red/toolkit/index.html
April 01, 2023 - Call
Patient Outcome Survey (phone version)
Patient Outcome Survey (mailed version)
Tool 6: How … Call Script (Patient Version)
Postdischarge Followup Phone Call Documentation Form
Phone Call … Followup Phone Call Documentation Form [PDF, 106 KB]
Postdischarge Followup Phone Call Documentation … Form [Word, 34 KB]
Phone Call Role Play [PDF, 61 KB]
Phone Call Role Play [Word, 31 KB]
Patient … Outcome Surveys (mail and phone versions) [PDF, 106 KB]
Patient Outcome Surveys (mail and phone versions
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_8_PrtpntIntrsts_508.docx
February 10, 2011 - Interests
Contact Information
Name (First and Last):
Street Address:
City: State: ZIP Code:
Home phone … : Cell phone: Email address:
Preferred contact (circle one): Home phone Cell phone Email
Areas of … Please return this form to:
[Insert hospital name, staff liaison name, and email and phone contact information
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/ptoutcome-phone.html
March 01, 2013 - Hospital Resources
Re-Engineered Discharge Toolkit
Patient Outcome Survey (phone … the Re-Engineered Discharge to Diverse Populations
Tool 5: How To Conduct a Postdischarge Followup Phone … Call
Patient Outcome Survey (phone version)
Patient Outcome Survey (mailed version)
Tool 6: How … 106 KB
Microsoft Word - 42.46 KB
If contact sheet indicates patient needs an interpreter for phone … Overview
This phone interview script is provided to assist interviewers while attempting to reach the
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/4_mark_schlesinger.pdf
June 25, 2014 - Matched Sample
•
•
54 elicitations paired with interviews to test fidelity
Even mix of web- and phone-based … Fairly high fidelity
Representativeness: Modest variation
Elicitation mode comparisons:
• Phone … Varied Fulsomeness of Reported Experiences
0%
10%
20%
30%
40%
50%
60%
70%
80% Full Sample
Phone … 1.00
1.20
1.40
Mentions Line Count Assessing MD Assessing
Office
Expressed
Emotions
Full Sample Phone … Narrative
0%
10%
20%
30%
40%
50%
60%
70%
80%
Coherence Texture Completeness
Full Sample
Phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/goinghomeguide.pdf
April 01, 2010 - a serious health problem, I should call:
________________________________________________________
Phone … 8
Day Date
Time
Doctor’s name Specialty
Address
Reason for appointment
Doctor’s phone number … 10
Day Date
Time
Doctor’s name Specialty
Address
Reason for appointment
Doctor’s phone number … 11
Day Date
Time
Doctor’s name Specialty
Address
Reason for appointment
Doctor’s phone number … No. 10-0059
April 2010
www.ahrq.gov
My name:
When Im leaving the hospital:
undefined:
Phone
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ce.effectivehealthcare.ahrq.gov/policy/foia/foiafy10.html
November 01, 2020 - Washington, D.C. 20201
Phone: 202-690-7453
Administration for Children and Families (ACF)
Freedom … Washington, D.C. 20201
Phone: 202-619-2541
Office of Public Health and Science (OPHS)
Freedom of … Information Officer
Room 17-66, Parklawn Building
5600 Fishers Lane
Rockville, MD 20857
Phone … of Information Officer
Building 31, Room 5B35
9000 Rockville Pike
Bethesda, Maryland 20892
Phone … )
Freedom of Information Officer
1 Choke Cherry Road, Room 8-1042
Rockville, Maryland 20857
Phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/research/publications/pubcomguide/recognition_ahrq-funded_study-031720update.pdf
March 17, 2020 - *
Article Author Name(s) *
Corresponding Author Contact * First Name
Last Name
E-mail Address
Phone … *
AHRQ Funding Center (if known)
Other Funding Sources
mailto:journalpublishing@ahrq.hhs.gov
Phone … Publication Date (if kno_9rM*ZHYdjrUj4ZEnUYgVAw:
E-Publication Date (if known)_1vCVcrc53b7FTgffisCX6w:
Phone … Name_CTdQDbs6hNX4czyyKk8XIg:
Name of Journal *_C-BDoEE8l2cTsZaPAlS*bw:
AHRQ Grant or Contract #_fXKiPp7gdiVpzkMfIxPcxQ:
Phone
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ce.effectivehealthcare.ahrq.gov/funding/priorities-contacts/contacts/index.html
May 01, 2023 - Rockville, MD 20857
AHRQ Portfolios of Research
AHRQ Research Priority
Staff Point of Contact
Phone … Geri.Goins@ahrq.hhs.gov
AHRQ Priority Populations
Priority Population
Point of Contact
Phone … ahrq.hhs.gov
Selected AHRQ Areas of Research Interest
Areas of Interest
Point of Contact
Phone … 301) 427-1876
David.Rodrick@ahrq.hhs.gov
AHRQ Data Sources
Data Source
Point of Contact
Phone … 290-HCUP (4287)
hcup@ahrq.hhs.gov
AHRQ Extramural Research
Data Source
Point of Contact
Phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nhguide/5_TK2_P3O-Comprehensive_Antibiogram_Toolkit_Phase_3_Implementation.doc
May 19, 2014 - Smart Phone Application
· A smart phone application would allow prescribing clinicians to access the … Descriptions follow of three options currently available for smart phone applications. … posting the PDF on a Web site /Web page, (2) compiling and posting a list of prescribing clinicians’ cell phone … offers a URL for direct PDF download, the table will need to be sized for optimal viewing on a cellular phone … The following are options for where hard copies can be placed throughout the nursing home:
· By each phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/about-cahps/research/survey-administration-literature-review.pdf
October 01, 2017 - Key Points: Mail and Phone
• Mail-only surveys achieve higher
response rates than phone-only
surveys … keypad (touch-tone IVR) or speaks their response into the
phone (speech-enabled IVR). … This is a lower-cost alternative
to traditional live interviewer-administered phone surveys. … Both are less
expensive than traditional phone
interviews. … • Adding supplemental CAHPS items
may decrease response rates,
especially for phone surveys.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nhguide/5_TK2_P3O-Comprehensive_Antibiogram_Toolkit_Phase_3_Implementation.pdf
May 01, 2014 - Smart Phone Application
• A smart phone application would allow prescribing clinicians to access the … Descriptions follow of three options currently available for smart phone applications. … the PDF on a Web site /Web page, (2) compiling and posting a list of prescribing
clinicians’ cell phone … limitations should be considered; for example, app software becomes obsolete as
soon as the smart phone … Web page is formatted specifically
to enable viewing on the screen of an Internet-ready cellular phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/funding/grant-mgmt/recognition_ahrq-funded_study.pdf
November 09, 2016 - *
Article Author Name(s) *
Corresponding Author Contact * First Name
Last Name
E-mail Address
Phone … Name
AHRQ Project Officer *
AHRQ Funding Center (if known)
mailto:journalpublishing@ahrq.hhs.gov
Phone … Publication Date (if kno_9rM*ZHYdjrUj4ZEnUYgVAw:
E-Publication Date (if known)_1vCVcrc53b7FTgffisCX6w:
Phone … Name_CTdQDbs6hNX4czyyKk8XIg:
Name of Journal *_C-BDoEE8l2cTsZaPAlS*bw:
AHRQ Grant or Contract #_fXKiPp7gdiVpzkMfIxPcxQ:
Phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/patients-consumers/diagnosis-treatment/hospitals-clinics/goinghome/goinghomeguide.pdf
April 01, 2010 - a serious health problem, I should call:
________________________________________________________
Phone … 8
Day Date
Time
Doctor’s name Specialty
Address
Reason for appointment
Doctor’s phone number … 10
Day Date
Time
Doctor’s name Specialty
Address
Reason for appointment
Doctor’s phone number … 11
Day Date
Time
Doctor’s name Specialty
Address
Reason for appointment
Doctor’s phone number … No. 10-0059
April 2010
www.ahrq.gov
My name:
When Im leaving the hospital:
undefined:
Phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK3_T2c-SBAR_SST_Final.pdf
June 01, 2014 - _ Date of Birth ___________________
Physician/NP/PA __________________________________________ Phone … __________________________
Nurse ____________________________________________________ Facility Phone … _________________
Submitted by ¨ Phone ¨ Fax ¨ In Person ¨ Other _______________________ … observation.††
R Request for Physician/NP/PA Orders
Orders were provided by clinician through ¨ Phone
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ce.effectivehealthcare.ahrq.gov/diagnostic-safety/resources/issue-briefs/healthit-ed-7.html
February 01, 2021 - Mobile phone messaging reminders for attendance at healthcare appointments. … Mobile phone text messaging improves antihypertensive drug adherence in the community. … Efficacy of a cell phone-based exercise programme for COPD. … Mobile phone apps for clinical decision support in pregnancy: a scoping review. … Can mobile phone apps influence people’s health behavior change? An evidence review.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nhguide/4_TK1_T1-SBAR_UTI_Final.pdf
June 01, 2014 - _ Date of Birth ___________________
Physician/NP/PA __________________________________________ Phone … __________________________
Nurse ____________________________________________________ Facility Phone … _________________
Submitted by ¨ Phone ¨ Fax ¨ In Person ¨ Other _______________________ … observation.††
R Request for Physician/NP/PA Orders
Orders were provided by clinician through ¨ Phone
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ce.effectivehealthcare.ahrq.gov/ncepcr/tools/obesity-kit/obtoolkit-tool8.html
March 01, 2014 - and time of day to contact me is: ________________
When the clinician is most available for a quick phone … call meeting: ________________
Best Office Phone:
Cell Phone/Text:
Email:
Fax:
Other … :
Of the above, the preferred way to contact me is: ________________
Best Office Phone:
Cell … Phone/Text:
Email:
Fax:
Other:
Of the above, the preferred way to contact the clinician
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/healthplan-key-drive-diagram.pdf
January 29, 2021 - members who require annual TCD
screen
• Care manager contacts member (text, email, postal mail,
phone … appointment reminders
• Care manager sends patient appointment reminders (text,
email, postal mail, phone … with TCD
Scheduling & Screening
• Care manager sends patient reminders (text, email, postal
mail, phone … to determine if TCD screen was obtained
• Care manager contacts member (text, email, postal mail,
phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/community-referral-form.docx
March 01, 2024 - __________________________
Name of Person to Ask For: ___________________________________________
Phone … Education Classes
Name of Program: Adult Reading Program
Name of Person to Ask For: Terry Baker
Phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-goldstein.pdf
January 01, 2023 - Hospice CAHPS
44
Adding Web Mode of Survey Administration
• Implementing web as an addition to mail, phone … , or mail-phone
across multiple CAHPS Surveys.
► Outpatient and Ambulatory Surgery (OAS) CAHPS
► Medicare … Race/Ethnicity
2023 Spring Response Rate
Mail-only Phone-only Mixed Mode
American Indian/Native Alaskan … • Avoid references to “surveys” in the Caller ID.
• Always display a phone number.
• Use a local number … if possible.
• Avoid phone numbers that are likely to be perceived as spam.
• Provide a number that