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ce.effectivehealthcare.ahrq.gov/patient-safety/reports/hotline/conclusios6.html
May 01, 2016 - The hotline demonstrated that phone and online reporting are feasible methods for collecting patient … Use of Patient Event Reporting for Public Information and Accountability
Reporting methods: Web and phone … Patients and caregivers in the pilot utilized both Web and phone. … preferences, but using a single method would reduce costs of data collection
Soliciting reports by phone
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/emergency-dept/frequent-use.html
July 01, 2017 - sixth risk factor, difficulty understanding discharge instructions, was assessed during a followup phone … in the teach-back method iv of confirming patient understanding, and conducting postvisit followup phone … a medication voucher; transportation assistance; additional case-management services; and followup phone … Literacy Universal Precautions Toolkit . v Go to Tool 5: How To Conduct a Postdischarge Followup Phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/easy-to-understand-telehealth-consent-form.docx
April 15, 2020 - · You talk to your provider by phone, computer, or tablet.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/reporting-patients-comments-transcript.pdf
June 01, 2014 - And you can join us by phone at
any time using the number shown here, and entering the conference ID … Rachel
suggested, is to compare what we can get from the elicitations, either over the Web or the phone … As you will see, phone elicitation, that is
talking to someone over the phone, vastly outperformed, … June 2014 Webcast
related question is, “I would've thought that the phone could generate a greater … Mark, do you want to add anything about the negative versus positive balance on phone versus Web from
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps/officebasedcare/ts-obc-online-module2.pptx
March 07, 2019 - And as an example of miscommunication, consider a scenario in which the practice receptionist takes a phone … message but records the phone number incorrectly.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/measures/chronic/chipra-177-written-statement.pdf
April 30, 2018 - National Committee for Quality Assurance {NCQA)
110013th St, NW, Ste. 1000; Washington, DC 20005
Phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ahcptemplen.pdf
February 14, 2013 - Date/time of appt
Provider name
Provider site information
Reason for appt
Provider phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ahcptemplsp.pdf
February 14, 2013 - (in Spanish)
Provider name
Provider site information
Reason for appt
Provider phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/tool17/literacy-tool17.ppt
January 01, 2010 - Health Plan
*Used with permission
First steps
I referred to a pamphlet about the Internal Medicine phone … provider
Reminders and homework
In addition to my appointment reminder in the mail and over the phone … Notable Points
Needs Improvement
Specify directions on the Enhanced Care phone system
Make forms and
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool2ref.html
March 01, 2013 - the Re-Engineered Discharge to Diverse Populations
Tool 5: How To Conduct a Postdischarge Followup Phone … Call
Patient Outcome Survey (phone version)
Patient Outcome Survey (mailed version)
Tool 6: How
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol3/Advances-Woods_78.pdf
July 23, 2008 - ;
computerized clinical information – EMR 22
Computerized, current, accurate on-call lists
with phone … of information, developing
expectations for the initiator of the response, and in the case of cell phone … establish a clinical case conference by enabling several clinicians to be brought
together over the phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/situ/simulation_preeclampsia.docx
May 01, 2017 - Partner receives many cell phone calls. … Partner updates family by phone. … She doesn’t seem very sick.”
· Partner receives many cell phone calls. … · Partner updates family by phone.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/policymakers/chipra/factsheets/fullreports/CHIPRA0087-Materials_Written_Statement.pdf
October 04, 2016 - National Committee for Quality Assurance {NCQA)
1100 13th St, NW, Ste. 1000; Washington, DC 20005
Phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nhguide/5_TK1_T3-Sample_Letter_of_Agreement_final.pdf
October 01, 2016 - Sincerely,
[Name]
Executive Director
[NURSING HOME NAME]
[NURSING HOME ADDRESS]
[NURSING HOME PHONE
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nhguide/5_TK1_T3-Sample_Letter_of_Agreement_final.docx
October 01, 2016 - Sincerely,
[Name]
Executive Director
[NURSING HOME NAME]
[NURSING HOME ADDRESS]
[NURSING HOME PHONE NUMBER
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/sorra-intro.pdf
April 29, 2011 - o Join us by phone: 1-877-407-4035
o Passcode: 368357#
• Trouble with your connection or slides not
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/dale_shaller_intro.pdf
September 17, 2015 - • Join us by phone: (855) 442-5743
• Conference ID #: 16130873
• Trouble with your connection or slides
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
September 01, 2015 - 17
Guiding principles of new survey
• Applicable to:
► Primary and specialty care
► In-person, phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/ahcptemplen.docx
January 31, 2013 - time of appt
Provider name
Provider site information
Reason for appt
Provider phone
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/fagnan-reflections-perceptions-mosops.pdf
October 04, 2018 - face meetings with the POC or others
Travelled to offices and delivered surveys
Followed up with phone … Follow up with POCs using emails and phone calls was helpful.