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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool1.html
March 01, 2013 - the Re-Engineered Discharge to Diverse Populations
Tool 5: How To Conduct a Postdischarge Followup Phone … Call
Patient Outcome Survey (phone version)
Patient Outcome Survey (mailed version)
Tool 6: How … The postdischarge reinforcement phone call is scheduled within 72 hours of a patient's hospital discharge … This tool provides a script for the phone call, a form for documenting the phone call, and a role play
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/6_dale_shaller-closing.pdf
June 25, 2014 -
E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Website: www.cahps.ahrq.gov
54
mailto
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ce.effectivehealthcare.ahrq.gov/funding/policies/informedconsent/icform3c.html
September 01, 2009 - If you have any questions, contact [insert name and phone # and e-mail]. … If you have any questions about the study, call the head of the study, [insert name and phone #]. … You can also call the office in charge of research at [insert phone#] to ask questions about this study … You can call the office in charge of research at [insert phone#] if you have any questions about the
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/asc/ascwebinar/smith3slides.pdf
August 13, 2015 - E-mail
o SafetyCultureSurveys@westat.com
Phone
o 1-888-324-9749
Website: www.ahrq.gov
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/sorra_closingslides.pdf
May 12, 2014 - E-mail
o SafetyCultureSurveys@westat.com
Phone
o 1-888-324-9749
Website: www.ahrq.gov
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-closing-slides.pdf
October 18, 2017 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
58
mailto:cahps1
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-cancer-care-wrap-up-fry.pdf
June 13, 2017 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
52
mailto:cahps1
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ce.effectivehealthcare.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/strategy6r-reminder-systems.html
March 01, 2020 - Reminder systems have been in use for several decades, and except for the more sophisticated computerized phone … and recall systems can work through a variety of mechanisms meant to prompt the patient, including phone … increased an average of:
40 percent for patient contracts,
120 percent for letters,
190 percent for phone … calls and for orientation/information programs (e.g., videos and pamphlets), and
660 percent for phone
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ce.effectivehealthcare.ahrq.gov/cpi/about/nac/naa-snac.html
February 01, 2024 - President
Quality and Safety First
SNAC Coordinators
Amy Rabin
NAC Coordinator
Phone: (202 … ) 486-3875
Email: amy.rabin@ahrq.hhs.gov
Regina Smith
Phone: (301) 427-1845
Email: regina.smith
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool7b.html
March 01, 2024 - How long did you wait for staff to answer the phone? … the Health Literacy Environment Activity Packet (PDF File, 142 KB) to assess other aspects of your phone
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ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool11f.html
April 01, 2024 - If you have questions before your appointment, please call my assistant [name] at [phone number]. … If you would like help logging into the patient portal, please call [name and phone number]
Thank you
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/literacy-toolkit/healthlittoolkit2-tool11g.docx
January 15, 2016 - Name of Practice or Clinic]
Address: [Address]
If you can not come to this appointment:
Call [phone
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/dxpages.html
March 01, 2013 - the Re-Engineered Discharge to Diverse Populations
Tool 5: How To Conduct a Postdischarge Followup Phone … Call
Patient Outcome Survey (phone version)
Patient Outcome Survey (mailed version)
Tool 6: How
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ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/ahcp-components.html
March 01, 2013 - the Re-Engineered Discharge to Diverse Populations
Tool 5: How To Conduct a Postdischarge Followup Phone … Call
Patient Outcome Survey (phone version)
Patient Outcome Survey (mailed version)
Tool 6: How
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol4/Advances-Campbell_47.pdf
March 11, 2008 - period
Declined participation Provider declines to participate in the scheduled observation
Talk/phone … Includes the time from picking up the phone to
hanging up the phone for voice calls. … Does not include the time spent on the phone
on-hold or during faxing
Wait/phone (internal)
For telephone … The
clinician may be engaged in another task at the same time
Talk/phone (external) For telephone … Includes the time from picking up the phone to hanging up the phone for voice calls
Wait/phone (external
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ce.effectivehealthcare.ahrq.gov/cahps/cahps-database/hp-database/participate.html
December 01, 2023 - Phone: 888–808–7108. … Phone: 888-808-7108.
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/medical-office/mowebinar_2014/famolaro2-0914slides.pdf
January 01, 2014 - Email
o SafetyCultureSurveys@westat.com
Phone
o 1-888-324-9749
Web site: http://www.ahrq.gov
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-closing.pdf
January 01, 2017 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
56
mailto:cahps1
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/asthma-data-collection-form.pdf
May 21, 2019 - Yes
No
Unknown
26 What factors (if known) contributed to the Phone call, sent to the ED
patient/ … (check all that apply) PCP visit, sent to the ED
Phone call, appointment given, elected to go
straight … to the ED
No phone call, went straight to the ED
Other
26a Please list other factors that contributed
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ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-module-1-slides.pptx
August 03, 2022 - 2
Communication Exercise
Activity:
Round 1: Interpersonal information sharing
Round 2: Smart phone … What worked better or worse using interpersonal and smart phone sharing?