-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/sopsvaluewebcast-closing.pdf
January 11, 2018 - E-mail:
SafetyCultureSurveys@westat.com
Phone:
1-888-324-9749
Website: https://www.ahrq.gov/sops
64
-
ce.effectivehealthcare.ahrq.gov/cahps/surveys-guidance/cg/index.html
September 01, 2023 - Group Visit Survey 4.0 (beta)—asks about experiences at the most recent visit whether in-person, by phone … Clinician & Group Survey 3.1—asks about experiences in the last 6 months; updated to reference in-person, phone … delivered and received at the same time, regardless of whether the interaction occurred in person, by phone … The 3.1 version of the survey updates the 3.0 version to prompt respondents to consider in-person, phone
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol1/Advances-Singh_69.pdf
April 04, 2008 - The doctor reviewed the chart and instructed the nurse to phone in a
prescription for quinapril 10 mg … Lab
Phone/Fax
Chart
Select Error:
Wrong patient
Wrong medication
Wrong dose
Wrong frequency
Wrong … Lab
Phone/Fax
Chart
StorySeverity
Click Here
(this is
where the
error
occurred)
1 2
Contributing … meds
OTC meds
Past medical history / Problem list
Lab values
Consult reports
Phone messages
Poor chart … Lab
Phone/Fax
Chart
Consequences of Error: Wrong dose
Please give a brief story
Severity
The story
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/nhguide/3_TK1_T2-Roles_and_Responsibilities_final.pdf
October 01, 2016 - Name Title Roles, Responsibilities, and Tasks Phone & Email
Example Assistant
Director of
Nursing
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/hospital/healthitwebinar/sops-hit-webcast5-sorra-closing.pdf
August 02, 2018 - Email: SafetyCultureSurveys@Westat.com
Phone: 1-888-324-9749
mailto:SafetyCultureSurveys@Westat.com
-
ce.effectivehealthcare.ahrq.gov/policy/privacy.html
November 01, 2017 - contact:
AHRQ Chief Information Security Officer: Eric Colombel
Email: eric.colombel@ahrq.hhs.gov
Phone … Phone: 301-427-1760
AHRQ Information Security and Privacy Team
Email: SecureAHRQ@ahrq.hhs.gov … contact:
AHRQ Chief Information Security Officer: Eric Colombel
Email: eric.colombel@ahrq.hhs.gov
Phone … Phone: 301-427-1760
AHRQ Information Security and Privacy Team
Email: SecureAHRQ@ahrq.hhs.gov
-
ce.effectivehealthcare.ahrq.gov/professionals/prevention-chronic-care/improve/coordination/webinar01/fuzzysets_slides.html
July 01, 2013 - Owned Owned Owned C Mgr location PO PO PO Practice Practice Practice Practice Practice Patient visits Phone … Phone Phone Practice+phone Practice+phone Practice+phone Practice+phone Practice+phone Patient access
-
ce.effectivehealthcare.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6f-ondemand.html
April 01, 2023 - Traditional 24-Hour Nurse Hotline (or Advice Line)
Most health plans offer a toll-free phone line available … In addition to a regular phone line, plans also provide a separate number compatible with devices that … enable deaf or mute individuals to communicate by phone. … If desired, the member can ask to speak to the treating practitioner by phone. … LiveHealth Online, which allows members to see a board-certified doctor within 10 minutes via a smart phone
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-closing.pdf
October 29, 2018 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Web site: www.ahrq.gov/cahps/
www.ahrq.gov/cahps55
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-closing.pdf
October 14, 2020 - E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Website: www.ahrq.gov/cahps
48
For more information
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/evolution-cg-1-4.pdf
August 01, 2021 - updated to be more
consistent with current care practices (e.g., “did you contact” rather than “did
you phone … healthcare experience, this version asks respondents to specify the type of visit (in-person,
video, or phone … introduction and a few questions
to prompt respondents to consider their experiences with in-person, phone
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/patient-safety/reports/issue-briefs/healthited-issuebrief.pdf
February 01, 2021 - Mobile phone messaging
reminders for attendance at healthcare appointments. … Mobile phone text messaging
improves antihypertensive drug adherence in the community. … Efficacy of a cell phone-based exercise programme for COPD. … Mobile phone apps for clinical decision support in
pregnancy: a scoping review. … Can mobile phone apps influence people’s health behavior change?
An evidence review.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/phoneroleplay.docx
January 31, 2013 - Phone Call Role Play
CALLER: Hello Ms. Smith, I am Brian, a nurse from [Hospital]. … CALLER: Yes, I will remind you before we get off the phone. … CALLER: Can you bring all of your medicines to the phone, please?
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/2_Linda_Sparks_slides_24-36.pdf
October 08, 2013 - • When it's time for a survey, contact is through email --
never by phone. … to feel like an inconvenience when
staff are having side conversations or are on non-work
related phone
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/health-literacy/3rd-edition-toolkit/appt-reminder-letter.docx
March 01, 2024 - [Name of Practice or Clinic]
Address: [Address]
If you cannot come to this appointment:
Call [phone
-
ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool20a.html
March 01, 2024 - Referral Form: [Practice Name]
Reason for Referral
Name of Program:
Name of Person to Ask For:
Phone … Education Classes
Name of Program: Adult Reading Program
Name of Person to Ask For: Terry Baker
Phone
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/6_dale_shaller-closing.pdf
June 25, 2014 -
E-mail: cahps1@westat.com
Phone: 1-800-492-9261
Website: www.cahps.ahrq.gov
54
mailto
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/improve/coordination/webinar01/sl_fuzzyset.ppt
May 14, 2013 - Owned Owned Owned
C Mgr location PO PO PO Practice Practice Practice Practice Practice
Patient visits Phone … Phone Phone Practice + phone Practice + phone Practice + phone Practice + phone Practice + phone
-
ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool3a.html
July 01, 2018 - Phone number.
Fax number. … Phone.
Date scheduled. … Phone and fax numbers.
Reason for specialist/test/lab (e.g., arthritis, heart condition). … Phone.
Delivery date (if ordered). … Phone number, street address, city.
-
ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140115_DB/5_Francis_Fullam_slide_45-52.pdf
January 24, 2014 - Using the CAHPS Database to Compare, Report, and Improve Organizational Performance
®
Lessons Learned from 2010 Pilot
45
®
46
UHC Results Compared to National
When comparing UHC hospitals to national averages for primary care:
• Doctor Communications, Overall “9 and 10” rat…