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Showing results for "phone".

1. Phone Call Role Play (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/phoneroleplay.pdf
   February 14, 2013 - Phone Call Role Play 1 Phone Call Role Play CALLER: Hello Ms. … 2 CALLER: Yes, I will remind you before we get off the phone. … CALLER: Can you bring all of your medicines to the phone, please? … Phone Call Role Play

2. Phone Call Role Play (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/phoneroleplay.pdf
   February 14, 2013 - Phone Call Role Play 1 Phone Call Role Play CALLER: Hello Ms. … 2 CALLER: Yes, I will remind you before we get off the phone. … CALLER: Can you bring all of your medicines to the phone, please? … Phone Call Role Play

3. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/postdisphone.pdf
   February 14, 2013 - Postdischarge Followup Phone Call Script (Patient Version) 1 Postdischarge Followup Phone Call Script … If yes, Name: ___________________________ Phone number: ____________________ CALLER: Have you spoken … Finally, could you also please bring to the phone the care plan that we gave you before you left the … If patient answers incorrectly, ask: Do you have your doctor’s phone number handy? … Postdischarge Followup Phone Call Script (Patient Version) A. Health Status Diagnosis B.

4. Postdischarge Followup Phone Call Script (Patient Version) (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/postdisphone.pdf
   February 14, 2013 - Postdischarge Followup Phone Call Script (Patient Version) 1 Postdischarge Followup Phone Call Script … If yes, Name: ___________________________ Phone number: ____________________ CALLER: Have you spoken … Finally, could you also please bring to the phone the care plan that we gave you before you left the … If patient answers incorrectly, ask: Do you have your doctor’s phone number handy? … Postdischarge Followup Phone Call Script (Patient Version) A. Health Status Diagnosis B.

5. Tool 5: How To Conduct a Postdischarge Followup Phone Call | Agency for Healthcare Research and Quality
   ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/redtool5.html
   March 01, 2013 - This postdischarge followup phone call allows the patient's actions, questions, and misunderstandings … This tool addresses the person who will make the followup phone call. … After reading this tool, you will: Know how prepare for the phone call. … Be proficient in completing a postdischarge followup phone call. … The phone calls will require flexibility and creativity.

6. National Advisory Council for Healthcare Research and Quality | Agency for Healthcare Research and Quality
   ce.effectivehealthcare.ahrq.gov/cpi/about/nac.html
   March 01, 2024 - President and Chief Digital Officer Moffitt Cancer Center 12902 Magnolia Drive Tampa, FL 33612 Phone … Albert Einstein College of Medicine 1400 Pelham Parkway South Building 1, 5N34 Bronx, NY 10461 Phone … Epidemiologist Choctaw Nation Health Services Authority 1801 Chukka Hina Durant, OK 74701 Phone: … Top of Page   NAC Coordinators Jaime Zimmerman, MPH, PMP Designated Management Official Phone: … (301) 427-1456 Email: jaime.zimmerman@ahrq.hhs.gov Amy Rabin NAC Coordinator Phone: (202) 486-3875

7. Contactsheet (doc file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/contactsheet.docx
   January 02, 2013 - (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( ) OK to leave … (Y/N) __ Designated to receive followup phone call? … (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( ) OK to leave … (Y/N) __ Designated to receive followup phone call? … (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( ) OK to leave

8. Contact Sheet (pdf file)
   ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/contactsheet.pdf
   February 14, 2013 - (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( ) ______ … (Y/N) __ Designated to receive followup phone call? … (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( ) ______ … (Y/N) __ Designated to receive followup phone call? … (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( ) ______

9. Where to Find More Information (cont.) | Agency for Healthcare Research and Quality
   ce.effectivehealthcare.ahrq.gov/questions/resources/diagnosis/information-cont.html
   November 01, 2020 - National Digestive Diseases Information Clearinghouse 2 Information Way Bethesda, MD 20892-3570 Phone … of Arthritis and Musculoskeletal and Skin Diseases 1 AMS Circle Bethesda, MD 20892-3675 Phone: 301 … Kidney and Urologic Diseases Information Clearinghouse 3 Information Way Bethesda, MD 20892-3580 Phone … Box 1968 Danbury, CT 06813-1968 Phone: 800-999-6673 (voicemail only) http://www.rarediseases.org … Easter Lane Englewood, CO 80112 Phone: 800-787-6537 http://www.stroke.org NINDS Stroke Information

10. Appendix, Assembling a Medication Reconciliation Team | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/match/appendix/app-2.html
    July 01, 2022 - Name Email   Phone Pager Physician(s): Name Email   Phone Pager Pharmacist … (s): Name Email   Phone Pager Nurse(s): Name Email   Phone Pager Discharge … Planner(s): Name Email   Phone Pager Information Systems: Name Email   Phone … Staff: Name Email   Phone Pager Department Chiefs/ Chairs: Name Email   Phone … and Accreditation: Name Email   Phone Pager Frontline Staff: Name Email   Phone

11. CAHPS Program: Improving Response Rates and Representativeness - The CAHPS Hospital, CAHPS Hospice, and MA/PDP CAHPS Surveys: Lessons Learned from Recent Mode Experiments (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-elliott.pdf
    September 30, 2021 - Only Mixed Mode Web-Mail Web-Phone Web-Mail-Phone 1 Mail 1 st survey Begin phone calls Mail survey … Only 23% Mail-Phone 31% Web-first Modes Web-Mail 29% Web-Phone 30% Web-Mail-Phone 36% • Adding web … Only 20% 23% Mail-Phone 26% 34% Web-first Modes Web-Mail 20% 34% Web-Phone 19% 37% Web-Mail-Phone 29% … 25 - 54 Mail Only Web-Mail-Phone 55 - 84 Phone Only Web-Mail-Phone 85+ Phone Only Web-Mail Race … White Phone Only Web-Mail-Phone Service Line x Sex Maternity Mail Only Web-Mail-Phone Medical, Surgical

12. Postdiscalldoc (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/postdiscalldoc.pdf
    February 14, 2013 - 1 Postdischarge Followup Phone Call Documentation Form Patient name: ____________________________ … Y N Language/Dialect: __________________________________________ Prior to phone call: Review: … call: ___________________________________ Consultations (if any) made prior to phone call:  None … __________ ______________________________________________________________________________ 2 Phone … Call Documentation Form Patient name Prior to phone call Phone Call Attempts A.

13. Postdiscalldoc (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/postdiscalldoc.docx
    February 06, 2013 - Postdischarge Followup Phone Call Documentation Form Patient name: Caregiver(s) name(s): Relationship … Y N Language/Dialect: Prior to phone call: Review: Health history Medicine lists for consistency Medicine … call: Consultations (if any) made prior to phone call: None Called MD Called DE Called outpatient … /no answer/not home/declined/busy/rescheduled/other: Phone Call #2: Date & Time :_ _______ Reached: … phone call: Time for talking to other health care providers: Time for followup/subsequent phone calls

14. Be Easy To Reach: Tool 7 | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/health-literacy/improve/precautions/tool7.html
    March 01, 2024 - Ask patients about the phone system. … Say the phone number twice, slowly, so patients can write the number down. … Improve how well clinicians and staff communicate on the phone. … Educate patients about the phone and email systems. … "We have changed our phone system recently.

15. Contactsheet (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/contactsheet.docx
    January 02, 2013 - (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( ) OK to leave … (Y/N) __ Designated to receive followup phone call? … (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( ) OK to leave … (Y/N) __ Designated to receive followup phone call? … (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( ) OK to leave

16. Contact Sheet (pdf file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/red/toolkit/contactsheet.pdf
    February 14, 2013 - (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( ) ______ … (Y/N) __ Designated to receive followup phone call? … (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( ) ______ … (Y/N) __ Designated to receive followup phone call? … (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( ) ______

17. Tool 3 Continued | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/contactsheet.html
    March 01, 2013 - (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: (      )_________ … (Y/N) __ Designated to receive followup phone call? … (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: (      )_________ … (Y/N) __ Designated to receive followup phone call? … (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: (      )_________

18. Contact Sheet (2) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/contactsheet2.html
    March 01, 2013 - (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( )______________ … (Y/N) __ Designated to receive followup phone call? … (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( )______________ … (Y/N) __ Designated to receive followup phone call? … (Y/N) ______ Preferred phone number: __ home __ cell phone __ work Home Phone: ( )______________

19. Dischargeprep (doc file)
    ce.effectivehealthcare.ahrq.gov/sites/default/files/publications/files/dischargeprep.docx
    January 02, 2013 - preference Interpreter/Translation Needed (Y/N) Spoken communication Written materials Phone … No ____ Yes ____ Community Pharmacy Name Phone #, Street Address, City Pt. plan to pick … : Delivery date: Type Company name: Contact: Address: Phone: Delivery date: 8. … ______________________________________ Service Company name: Contact: Address: Phone: Date … name: Contact: Address: Phone: Date scheduled: 9.

20. Tool 5 (continued) | Agency for Healthcare Research and Quality
    ce.effectivehealthcare.ahrq.gov/patient-safety/settings/hospital/red/toolkit/phone-roleplay.html
    March 01, 2013 - Call Patient Outcome Survey (phone version) Patient Outcome Survey (mailed version) Tool 6: How … To Monitor RED Implementation and Outcomes Phone Call Role Play This scriptavailable … CALLER: Yes, I will remind you before we get off the phone. … CALLER: Can you bring all of your medicines to the phone, please? … https://www.ahrq.gov/patient-safety/settings/hospital/red/toolkit/phone-roleplay.html