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21. Appendix 1: Conducting a Health Literacy Assessment—Flow Chart (Text Description) | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/app-1txt.html
    September 01, 2020 - Chart (Text Description) Previous Page Next Page Table of Contents Is Our Pharmacy … Pharmacy Health Literacy Assessment Tool User's Guide Introduction Part II: Survey of Pharmacy Staff … Assessment Tour of the Pharmacy," there are three steps listed vertically. … Pharmacy Staff Survey," the same three steps are listed. … https://www.ahrq.gov/health-literacy/improve/pharmacy/guide/app-1txt.html  

22. Part IV: Using Assessment Results | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/part4.html
    September 01, 2020 - Pharmacy Health Literacy Assessment Tool User's Guide Introduction Part II: Survey of Pharmacy Staff … How can the pharmacy improve in the areas in which it is weakest? … What do you want to happen in response to the pharmacy assessment? … Does the pharmacy leadership respond to written reports? … Layout of the pharmacy is confusing and difficult to navigate.

23. Webcast: Using the AHRQ Pharmacy SOPS | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/sops/events/webinars/pharmacy.html
    February 01, 2019 - This webinar discussed the community pharmacy patient safety culture survey and how two organizations … Note: Since this webinar was held, the survey's name has been changed to Community Pharmacy Survey on … Manager Aurora Pharmacy, Inc., Elm Grove, WI Pharmacy Survey on Patient Safety Culture  (PDF, 858 KB … )   Dawn Amerman, Store Manager Dexter Pharmacy/Village Pharmacy II, Dexter, MI Safety Survey … Survey on Patient Safety Culture Web site Resources here include the Pharmacy Survey, Survey Composites

24. Health Literacy in Pharmacy: Introduction | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/resources/slides/intro.html
    September 01, 2020 - Slide 0 Health Literacy in Pharmacy: Introduction Curricular Modules for Pharmacy Faculty Content … Implications for pharmacy. … Slide 20 Pharmacy-Level Consequences Pharmacy-Level Consequences: Impact on customer loyalty/ … Analysis of State Pharmacy Laws: Impact of Pharmacy Laws on the Provision of Language Services. … Educating Pharmacy Students and Pharmacists to Improve Quality.

25. Advancing Health Literacy Practices in Pharmacy through Quality Improvement—Part I | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/resources/slides/part-1.html
    September 01, 2020 - Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide . … Slide 24 Case: Bella Pharmacy 340B community health center pharmacy. … Slide 25 Case: Bella Pharmacy (cont'd) Part I: Assessment Tour of Pharmacy: Print Materials: … Slide 26 Case: Bella Pharmacy (cont'd) Part II: Pharmacy Staff Survey: Pharmacy is doing well … Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide .

26. Health Literacy in Pharmacy: Communication Strategies | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/resources/slides/strategies.html
    September 01, 2020 - Slide 0 Health Literacy in Pharmacy: Communication Strategies Curricular Modules for Pharmacy Faculty … Pharmacy-Level Consequences Impact on customer loyalty/satisfaction. … Other Pharmacy Services. … Analysis of State Pharmacy Laws: Impact of Pharmacy Laws on the Provision of Language Services. … Educating Pharmacy Students and Pharmacists to Improve Quality.

27. Overview of the Training Program | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/train2.html
    September 01, 2020 - Staff and Patients: Training Program for Pharmacy Staff Overview of the Training Program … Suggested Audience This program is intended for pharmacy staff members who regularly interact with … This includes both pharmacists and pharmacy technicians. … Other pharmacy staff members who interact with patients may also benefit from this training. … Slide 2: Training Curriculum for Pharmacy Staff Select for text description for slide 2 .

28. Curriculum Guide (continued) | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/train3.html
    September 01, 2020 - Staff and Patients: Training Program for Pharmacy Staff Curriculum Guide (continued) Previous … Page   Table of Contents Strategies To Improve Communication Between Pharmacy Staff and Patients … : Training Program for Pharmacy Staff Overview of the Training Program Curriculum Guide (continued … How might you counsel patients differently when you get back to your pharmacy? … https://www.ahrq.gov/health-literacy/improve/pharmacy/guide/train3.html  

29. Appendix 2: Health Literacy Assessment Tour Guide | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/app-2.html
    September 01, 2020 - Pharmacy Health Literacy Assessment Tool User's Guide Introduction Part II: Survey of Pharmacy Staff … The pharmacy logo illustrates the service that the pharmacy provides in the community (e.g., graphic … the entrance to the pharmacy. … The pharmacy has the following: Yes No    a. … A window between pharmacy staff and the patient.      

30. Activity Guides 12-15 | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/guide-12-15.html
    September 01, 2020 - Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide. … Conduct a survey of pharmacy staff to assess a pharmacy. … of Pharmacy Staff . … Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide. … Our pharmacy is doing this but could make some improvements. Our pharmacy is doing this well.

31. Advancing Health Literacy Practices in Pharmacy through Quality Improvement—Part II | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/resources/slides/part-2.html
    September 01, 2020 - The case study pharmacies included: Supermarket chain pharmacy. Large retail chain pharmacy. … Independent pharmacy. Clinic-based pharmacy. Hospital outpatient. 340B pharmacies. … Slide 17 Pharmacy Case Studies (con't.) … Support from the pharmacy management. … Is Our Pharmacy Meeting Patients' Needs? A Pharmacy Health Literacy Assessment Tool User's Guide .

32. Health Literacy Tools for Providers of Medication Therapy Management | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/medication-mgt.html
    September 01, 2020 - Processes to Improve Outcomes Pharmacy Health Literacy Assessment Tool User's Guide . … assessment tool describes how to capture the perspectives of three critical audiences: objective auditors, pharmacy … Strategies To Improve Communication Between Staff and Patients: Training Program for Pharmacy Staff . … A training curriculum for pharmacy staff members who regularly interact with patients. … https://www.ahrq.gov/health-literacy/improve/pharmacy/medication-mgt.html  

33. Strategies to Improve Communication Between Pharmacists and Patients | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/strategies.html
    September 01, 2020 - Slide 2 Training Curriculum for Pharmacy Staff This curriculum was developed and used by the PILL … Study, which stands for Pharmacy Intervention for Limited Literacy. … Davis, et al. 2006)   Slide 14 Misinterpretation of Warning Labels This slide includes 7 common pharmacy … https://www.ahrq.gov/health-literacy/improve/pharmacy/guide/strategies.html  

34. Activity Guides 16-17 | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/guide-16-17.html
    September 01, 2020 - or pharmacy practice. … or pharmacy practice. … or pharmacy practice. … Use a QI PDSA process to implement in a pharmacy or pharmacy practice. … or pharmacy practice.

35. Explicit and Standardized Prescription Medicine Instructions | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/instructions.html
    September 01, 2020 - While every effort was made to ensure accuracy and reliability of these translations, each pharmacy and … https://www.ahrq.gov/health-literacy/improve/pharmacy/instructions.html  

36. Activity Guides 8-11 | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/guide-8-11.html
    September 01, 2020 - Use the teach-back techniques in the pharmacy setting. … Activity 9: Identify Commonly Used Terms in Pharmacy Topic: Improving Communication in Pharmacy … and Patients to staff members in your pharmacy. … Strategies to Improve Communication Between Pharmacy Staff and Patients: A Training Program for Pharmacy … pharmacy workflow.

37. Appendix II: Relevant ACPE Standards | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/app-2.html
    September 01, 2020 - to meet their introductory pharmacy practice experiences program goals and objectives. … For the purpose of satisfying introductory pharmacy practice experience expectations, simulation may … Principles of planning, organizing, directing, and controlling pharmacy resources. … Pharmacy leadership in medication safety. … Advanced Pharmacy Practice Experiences (APPE) Most of the time assigned for students in advanced pharmacy

38. Appendix I: Health Literacy QI Case Studies—Abstract | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/app-1.html
    September 01, 2020 - Patient Engagement and Education Research Tools, Data, and Funding Advancing Pharmacy … Several factors related to the characteristics of the pharmacy and the tools affected decisions to use … technical assistance (e.g., guidance on how to do focus groups, access to an electronic version of the pharmacy … able to implement one or more of the health literacy tools—and especially the Assessment Tool—had a pharmacy … https://www.ahrq.gov/health-literacy/professional-training/pharmacy/app-1.html  

39. Table 2: List of Activity Guides and Their Applications in the Curriculum | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/professional-training/pharmacy/table-2.html
    September 01, 2020 - X X X   12.1; 14.8 Appendix B   Topic 2: Improving Communication in Pharmacy 8 Using … X X X X   12.1; 14.8 Appendix B 10 Communication Training for Pharmacy Staff     … 14.5; 14.8; Appendix B   Topic 3: Assessing the Health Literacy Practices of Pharmacies 12 Pharmacy … Assessment Tour       X X Appendix B 13 Surveying Pharmacy Staff to Assess a Pharmacy … https://www.ahrq.gov/health-literacy/professional-training/pharmacy/table-2.html  

40. Appendix 5: Health Literacy Assessment Facilitator's Guide for Patient Focus Groups | Agency for Healthcare Research and Quality
    www.qualitymeasures.ahrq.gov/health-literacy/improve/pharmacy/guide/app-5.html
    September 01, 2020 - Pharmacy Health Literacy Assessment Tool User's Guide Introduction Part II: Survey of Pharmacy Staff … Today you will be asked to answer some questions about the ( pharmacy name ) pharmacy and about your … to find their way around the pharmacy area. … We are here today to learn about your opinions and thoughts about the ( pharmacy name ) pharmacy. … to find ( pharmacy name or name of hospital or clinic in which pharmacy is located )?