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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - When the furnace repair person shows up with dirty hands, no one is surprised. … Letting the person tell their story and describe the impact of the failure is essential. … Involve the person in helping to solve the problem. … Research on service recovery indicates that the only effective solution when a person feels like they … Some complaints arise from experiences with a specific person in the service process, which reflects
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www.ahrq.gov/teamstepps-program/curriculum/communication/teach/two-day.html
December 01, 2023 - that the goal is to convey an assigned message as accurately and quickly as possible from the first person … to the last and that the first round will be sharing the messages verbally from one person to the next … Explain that they’re allowed to repeat the message only once when sharing it with the next person. … Give time for each person to have the phone number or email address of the person they will send the … Examples: showing up at the wrong place or time to a party, or confusing which person a friend told you
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/tools/ts-exercise-instructions.pdf
June 02, 2025 - TeamSTEPPS Exercise Instructions 3
One person in each group will need to have access to these building … Step Three: Prepare the Group Spaces
• If the training is being conducted in person, each group will … For
example, the Facilitator can also be the Assembler if they are the person with the
building blocks … Assign one person to each of five roles:
• A person with access to the building blocks and in the location … • The Checker: This person can only speak after each building block has been placed
and can only
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www.ahrq.gov/teamstepps-program/curriculum/communication/tools/handoff.html
May 01, 2023 - into their EHR systems to ensure they are complete, well documented, and accessible for review by the person … While e-handoffs have potential benefits, particularly in virtual care or in settings where the person … of responsibility and accountability: When handing off, it is your responsibility to know that the person … communication of information: You must use appropriate communication channels and cannot assume that the person
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2021qdr-mepsmethods.pdf
December 01, 2021 - If a person did not have any coverage in any
month, the person was classified as “Uninsured all year … If a person did not have Medicaid in
any month but had other insurance in at least one month, the person … “Medicaid/CHIP with other” included persons who also had other types of insurance. … Persons with “Only Medicaid/CHIP” were further grouped into “full year” or “part year.” … Person-level insurance status.
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www.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/situ/simulation-antepart-hemorrhage.html
July 01, 2023 - should be able to do the following:
Demonstrate effective communication with the patient and support person … The actor playing the support person should be briefed on his or her disposition and how to interact … Clinical Context
The facilitator provides the clinical context to person in the role of nurse. … Provider speaks to patient and support person or delegates to another team member to inform and answer … Provider speaks to patient and support person or delegates to another team member to inform and answer
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www.ahrq.gov/news/blog/ahrqviews/ahrq-launches-pcor-strategy.html
July 01, 2023 - high-impact initiatives to move local healthcare systems closer to providing more equitable, whole-person … providers must be prioritized and extended to co-creating new and meaningful ways to achieve whole-person … healthcare professionals to build regional, collaborative healthcare workforce communities to further person-centered … our deliberative process and are designed to guide the Agency’s goal of advancing equitable, whole-person
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023qdr-meps-methods.pdf
December 01, 2023 - person was classified as “Any Medicaid/CHIP.” … If a person did not have any health insurance
coverage in any month, the person was classified as “Uninsured … If a person did not
have Medicaid in any month but had other insurance in at least one month, the person … • Person-level insurance status. … the overall person-level weight was used.
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www.ahrq.gov/hai/tools/mrsa-prevention/toolkit/key-strategies.html
October 01, 2024 - Decolonize Patients Decontaminate the Environment Prevent Person-Based Transmission Prevent Device … Prevent Person-based Transmission Healthcare personnel can inadvertently pick up MRSA from a patient … Preventing person-based transmission is hugely important to reducing HAIs and MDROs, including MRSA.
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integrationacademy.ahrq.gov/products/playbooks/moud-playbook
March 10, 2025 - Age 12-17 Behavioral-Developmental Health
Community Engagement for Whole-Person … in-depth resources and guidance for those practices interested in working toward more comprehensive, whole-person … Whole-person, person-centered treatment for patients with OUD is comprised of MOUD and other services … Financing MOUD
Financial Sustainability
Payment and Reimbursement
Whole-Person … Care
Person-Centered Care Plans
Person-Centered Treatment Considerations
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www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2018qdr-final-es.pdf
September 01, 2019 - improved overall from 2000 through 2016-2017, but
the pace of improvement varied by priority area:
Person-Centered … Care: Almost 70% of person-centered care measures were
improving overall … Quality measures are grouped by priority areas, including person-centered
care, patient safety, healthy … Hawaiians/Pacific Islanders
Hispanics
Quality and Quality Disparities
Trends in Quality
Trends in Person-Centered … Care
Importance of Person-Centered Care
Morbidity and Mortality
Cost
Findings on Person-Centered
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psnet.ahrq.gov/primer/telehealth-and-patient-safety
July 27, 2022 - While many of the safety concerns surrounding telehealth are similar to concerns raised with in-person … encounters when the telehealth providers are from their existing in-person practice. 7 Better patient … Outcomes of in-person and telehealth ambulatory encounters during COVID-19 within a large commercially … Patient experience with in-person and telehealth visits before and during the COVID-19 pandemic at a … July 27, 2022
Telemedicine: Ensuring Safe, Equitable, Person-Centered Virtual Care.
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www.ahrq.gov/research/findings/final-reports/iomracereport/reldata3tab3-6.html
May 01, 2018 - Hawaiian or Other Pacific Islander (NHOPI), White
Census 2000 long form (paper form)
Is Person … Mexican Am., Chicano; Puerto Rican; Cuban; Another Hispanic, Latino, or Spanish origin
What is Person … Response option: write-in response
HRET Toolkit (in-person interview)
Do you consider yourself … Response option: free-text response
National Health Interview Survey (NHIS) (in-person interview
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psnet.ahrq.gov/submit-your-training-landing
January 01, 2025 - We welcome contributions of both online and in-person opportunities from non-profit organizations, academic … For scheduled trainings (both online and in-person), the date of the event must be at least 30 days out … upcoming and recorded), Conferences and Expositions, Continuing Education (CE and CME) activities, in-person
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meps.ahrq.gov/survey_comp/MEPS_condition_data.pdf
January 01, 2009 - estimates based on only
persons with associated medical event(s) reported. … The number of sample
persons range across the 50 condition categories from 177 to 6,469. … [Please include all of (PERSON)’s conditions, accidents, or injuries regardless of whether (PERSON) saw … CE05
====
What did (PERSON) have? … ER04
====
What conditions were discovered or led (PERSON) to make this visit?
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meps.ahrq.gov/data_stats/nhc_acronyms.shtml
December 31, 1996 - B was measured at January 1, 1996, for the January 1st sample and at the key admission date for persons … CR
Current residents, sampled persons who were resident in a sampled NH on January 1, 1996. … These persons were all sampled during Round 1. … SP
Sampled person. … TR
Transferred person, used to designate a sampled person within a new facility.
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psnet.ahrq.gov/node/35875/psn-pdf
May 21, 2013 - Universal Protocol for Preventing Wrong Site, Wrong
Procedure, Wrong Person Surgery. … https://psnet.ahrq.gov/issue/universal-protocol-preventing-wrong-site-wrong-procedure-wrong-person- … through expert consensus on principles and steps for preventing wrong-site,
wrong-procedure, and wrong-person … https://psnet.ahrq.gov/issue/universal-protocol-preventing-wrong-site-wrong-procedure-wrong-person-surgery … https://psnet.ahrq.gov/issue/universal-protocol-preventing-wrong-site-wrong-procedure-wrong-person-surgery
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apvii.html
June 01, 2010 - The focus in on the person who received the services and it answers the question: What happens to people … access to a wide array of services and an assessment and care plan for each eligible person; eligible … From the National Health Policy Group: proportion of members who can identify the person responsible … From ACOVE: If an older person has newly diagnosed dementia, then one of the following should occur ( … From ACOVE: If an older person with dementia has behavioral and psychological symptoms, she/he should
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiid.html
June 01, 2010 - is based on the belief that persons with developmental disabilities able to elicit more meaningful responses … Measure Set: Supports Intensity Scale
Data Source: Consumer interview
Respondent: One or more persons … who know the individual participant well
Mode of Data Collection: In-person interview
Total Items … consumers living at home (Child)
Tool or Measure Set: National Core Indicators Project: Mortality Rate of Persons … Tool or Measure Set: Quality of Life for Persons with Developmental
Disabilities Moving from Developmental
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www.ahrq.gov/evidencenow/model/profiles/mcmanus.html
March 01, 2021 - Establishing trust with patients and treating the whole person helps catch health issues early. … Establishing trust with their patients and treating the whole person helps catch health issues early. … McManuses' commitment to improving the quality of care complements their method of treating the whole person