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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html
April 01, 2022 - Strategy 6P: Service Recovery Programs
Contents
6.P.1. The Problem
6.P.2. The Intervention
6.P.3. Implementing This Intervention
6.P.4. The Impact of Service Recovery Programs
References
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Service Recovery Programs
(PDF, 748 KB)
6.P.1. The Problem
No ma…
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psnet.ahrq.gov/web-mm/case-patient-flow-management
February 23, 2019 - The Case for Patient Flow Management
Citation Text:
Litvak E, Bernheim SA. The Case for Patient Flow Management. PSNet [internet]. Rockville (MD): Agency for Healthcare Research and Quality, US Department of Health and Human Services. 2011.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/health-share-of-oregon-case-study.pdf
September 01, 2016 - Case Study: Improving Customer Service at Health Share of Oregon
Case Study
1
Improving Customer Service at Health Share of Oregon
Introduction
There are many ways to evaluate the delivery of
customer service in a health plan. Chief among
these strategies is the assessment of enrollees’
experiences with cust…
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www.ahrq.gov/ncepcr/tools/obesity/obpcp3.html
May 01, 2014 - Integrating Primary Care Practices and Community-based Resources to Manage Obesity
Chapter 3: Getting Patients Excited About Crossing the Bridge
Previous Page Next Page
Table of Contents
Integrating Primary Care Practices and Community-based Resources to Manage Obesity
Acknowledgements
Support
…
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hcup-us.ahrq.gov/db/nation/kid/tools/stats/PublicSummaryStats_KID_2006_HOSPITAL.PDF
January 01, 2006 - please refer to the section on Description of Data Elements.
For more information about the coding of HCUP data elements,
HCUP Summary Statistics Report: KID 2006 HOSPITAL File 1
Means of Continuous Data Elements 09:47 Tuesday, June 10, 2008
please refer to the section on Description of Data Elements.
For more infor…
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hcup-us.ahrq.gov/db/nation/kid/tools/stats/KID_2003_SummaryStats_Hospital.PDF
January 01, 2003 - please refer to the section on Description of Data Elements.
For more information about the coding of HCUP data elements,
HCUP Summary Statistics Report: KID 2003 - Hospital File 1
Means of Continuous Data Elements 13:36 Wednesday, December 14, 2005
please refer to the section on Description of Data Elements.
For m…
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effectivehealthcare.ahrq.gov/sites/default/files/related_files/effect-protein-intake-disposition-comments.pdf
November 22, 2024 - Disposition of Comments_Systematic Review_The Effect of Protein Intake on Health: A Systematic Review
Systematic Review Disposition of Comments Report
Title: The Effect of Protein Intake on Health: A Systematic Review
Draft report available for public comment from May 1, 2024, to May 31, 2024.
Citation: Lamina …
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hcup-us.ahrq.gov/reports/statbriefs/sb3.jsp
April 01, 2006 - Statistical Brief #3
An official website of the Department of Health & Human Services
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Careers
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Espanol
FAQs
Email Updates
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hcup-us.ahrq.gov/reports/statbriefs/sb3.pdf
April 01, 2006 - HCUP Statistical Brief #3: Hospitalizations Related to Pressure Sores, 2003
HEALTHCARE COST AND
UTILIZATION PROJECT
Agen
Res
3
April 2006
In 200
hospit
pressu
a 63 p
years
Patien
accou
hospit
pressu
those
accou
On av
primar
pressu
days,
by pat
est for
days)
85 yea
In 200
were b
…
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digital.ahrq.gov/sites/default/files/docs/citation/r21hs024988-leroy-final-report-2020.pdf
January 01, 2020 - Enabling Large-Scale Research on Autism Spectrum Disorders Through Automated Processing of EHR Using Natural Language Understanding - Final Report
Final Project Report
Enabling large-scale research on autism spectrum disorders
through automated processing of EHR using natural language under…
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digital.ahrq.gov/sites/default/files/docs/publication/r18hs017837-feldman-final-report-2012.pdf
January 01, 2012 - Improving Medication Management Practices and Care Transitions through Technology - Final Report
Grant Final Report
Grant ID: R18HS17837
Improving Medication Management Practices and
Care Transitions through Technology
Inclusive Project Dates: 09/30/08 – 09/29/12
Principal Investigator:
P…
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digital.ahrq.gov/sites/default/files/docs/citation/r01hs015274-carayon-final-report-2009.pdf
January 01, 2009 - CPOE Implementation in ICUs - Final Report
Grant Final Report
Grant ID: R01 HS15274-03
CPOE Implementation in ICUs
Inclusive dates: 09/01/04 - 08/31/09
Principal Investigators:
Pascale Carayon and Kenneth E. Wood…
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/prevhosp/handouts.html
September 01, 2017 - AHRQ’s Safety Program for Nursing Homes: On-Time Preventable Hospital and Emergency Department Visits
Facilitator Training—Handouts: Preventable Hospital and ED Visits Implementation
Implementation of Preventable Hospital and ED Visits Reports
Self-Assessment Scripted Exercise
Menu of Implementation…
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effectivehealthcare.ahrq.gov/sites/default/files/substance-abuse-horizon-scan-high-impact-1506.pdf
June 01, 2015 - #14 SUBSTANCE ABUSE
AHRQ Healthcare Horizon Scanning System – Potential
High-Impact Interventions Report
Priority Area 14: Substance Abuse
Prepared for:
Agency for Healthcare Research and Quality
U.S. Department of Health and Human Services
540 Gaither Road
Rockville, MD 20850
www.ahrq.…
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www.ahrq.gov/sites/default/files/2024-01/smith-report.pdf
January 01, 2024 - Final Progress Report: Opioid Stewardship in Urology
Opioid Stewardship in Urology
American Urological Association (AUA) Quality Improvement Summit
December 8, 2018
Team Members.
Presenters
Gregory Auffenberg, MD, Northwestern University
Angela B. Smith, MD, MS, University of North Carolina
Timothy D. Averch, …
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www.ahrq.gov/sites/default/files/2024-12/weinger2-report.pdf
January 01, 2024 - Final Progress Report: Unexpected Clinical Events: Impact on Patient Safety
FINAL REPORT SUMMARY
Grant #: HS11375-03
Matthew B. Weinger
9/27/01 to 9/30/05
Center for Perioperative Research in Quality
Vanderbilt University Medical Center
1211 22nd Avenue South, 526 MAB
Nashville, TN 37212
Phone: 615…
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www.ahrq.gov/sites/default/files/2024-07/cebul-report.pdf
January 01, 2024 - Final Progress Report: Trial of Decision Support To Improve Diabetes Outcomes
Trial of Decision Support to Improve Diabetes Outcomes
Randall D. Cebul, MD, PI, MetroHealth Medical System
Neal V. Dawson, MD, Investigator
Douglas Einstadter, MD, Investigator
Peter Greco, MD, Investigator
Thomas Love, PhD, Investi…
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digital.ahrq.gov/sites/default/files/docs/citation/r01hs026522-schoenthaler-final-report-2023.pdf
January 01, 2023 - i-Matter: Investigating an mHealth Texting Tool for Embedding Patient-Reported Data Into Diabetes Management - Final Report
FINAL PROGRESS REPORT: AHRQ R01 Project
Project Title: i-Matter: Investigating an mHealth texting tool for embedding patient-reported data into diabetes
management
Organization: New York Un…
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www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/settings/ambulatory/6bb-toolkit-fasttrack-complete.pdf
October 01, 2021 - 1
OVERVIEW
The Six Building Blocks: A Team-Based
Approach to Improving Opioid
Management in Primary Care How-To-
Implement Toolkit:
Overview
Prepared for:
Agency for Healthcare Research and Quality
U.S. Department of Health and Human Services
5600 Fishers Lane
Rockville, MD 20857
Contract No. HHSP23320…
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150317/excelling_cahps_lessons_medicaid_webinar_transcript.pdf
January 01, 2016 - Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans
Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans
March 2015 Webcast
Speakers
Stacia Cohen, RN, MBA, Vice President, Medicare Stars Center of Excellence, BCBS of Minnesota,
Eagan, MN
Christopher Seller…