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www.ahrq.gov/sites/default/files/publications/files/ltcmodule1.pdf
June 01, 2012 - Older people have slower
responses and less response to change. … Dental problems or pain in the mouth may
make people not want to eat. … People who are depressed or delirious may lose their
appetite. … An experienced care team has seen sick people get
well with good care. … milder or different from those seen in younger people.
4.
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www.ahrq.gov/hai/tools/mvp/modules/cusp/patient-family-care-fac-guide.html
March 01, 2017 - As poet, memoirist, and civil rights activist Maya Angelou said, "I have learned that people will forget … what you said, people will forget what you did, but people will never forget how you made them feel. … They are in unfamiliar surroundings, being cared for by people they do not know and must learn to trust … In addition, it can be overwhelming to receive directions and information from many people.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/3-2023hcbs-survey-webcast-brown.pdf
April 01, 2024 - Ensure the
safety and well-
being of people
receiving
HCBS
Promote high-
quality and
accessible … HCBS
Promote value-
based care and
services for
people receiving
HCBS
achieved by ... … , states, and territories to promote health equity and reduce
disparities in health outcomes among people
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www.ahrq.gov/sites/default/files/wysiwyg/nursing-home/mental-health-and-emotional-wellbeing.pdf
March 01, 2022 - Compassionate communication directs people to focus on their observations
and feelings, and to ask for … This type of communication helps people respond to themselves and
others with kindness and strengthens … Request
Observe what people are State how they feel when Express needs that are Follow up these needs
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol4/Advances-Lynch_37.pdf
March 21, 2008 - Number of people involved in the medication management encounter. … (N = 50); three people (N = 69); four people (N = 10); five people (N = 3); and six
people (N = 1). … Error rates
increased from 25 percent to 100 percent as the number of people handling the medication … management transaction increased from one to four or more people. … 19 66 28.8
Three people 17 48 35.4
Four or more people 4 4 100.0
Communication methoda 0.28
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www.ahrq.gov/sites/default/files/wysiwyg/evidencenow/results/research/member-survey-baseline-nc.pdf
January 01, 2014 - People in our practice actively seek new ways to improve how we do
things.
O O O O O
4. … People at all levels in this office openly talk about what is and isn’t
working.
O O O O O
5. … Most of the people who work in our practice seem to enjoy their work. O O O O O
8. … People in this practice operate as a real team. O O O O O
13. … I can rely on the other people in this practice to do their jobs well. O O O O O
18.
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www.ahrq.gov/news/events/nac/2019-07-nac/nacmtg0719-minutes.html
November 01, 2019 - Advancing Patient-Centered Care for People Living with Multiple Chronic Conditions
Arlene S. … People with MCC represent about 70 percent of all cases of hospital readmissions. … The healthcare system is not welcoming or people friendly. It offers unsatisfactory experiences. … A 5-Year AHRQ Agenda
The Agency has a 5-year agenda for transforming care for people with MCC. … Bierman responded that AHRQ will be able to use tools, information, and the tracking of people.
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www.ahrq.gov/hai/cusp/toolkit/content-calls/framework.html
April 01, 2013 - Many people think CUSP is the project to reduce urinary tract infections, and it's not. … The science of safety gives people new vision, new lenses. … We have to teach people to do perineal cleansing before they put catheters in." … What about quality people? They're back in the offices. They definitely aren't out there. … If we get people engaged in understanding why competency assessment of certain groups of people for Foley
-
www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/apiiic.html
June 01, 2010 - Use history: One paper found that this was the most widely used QOL tool for people with intellectual … Examples of outcomes include "People are treated fairly" and "People realize personal goals." … Summary: Measures place emphasis on relationships between and among people-people with disabilities, … Responsive Services is intended to redefine the relationships among people, community and organizations … Organizations use the IS Map to interview people about the importance of services and supports and the
-
www.ahrq.gov/talkingquality/translate/organize/datasource.html
November 01, 2018 - This makes it hard for people to find the information that interests them. … People do not necessarily know what they are likely to find in reports labeled by data source (e.g.,
-
www.ahrq.gov/research/findings/nhqrdr/2014chartbooks/hispanichealth/part1.html
March 01, 2020 - health care delivery system to achieve the three aims of better care, smarter spending, and healthier people … Few disparities were eliminated:
People in poor households generally experienced less access and … For example, only half of people with high blood pressure have it controlled. … Coordination and Care Affordability , and of disparities among smaller groups, such as Native Hawaiians, people … of multiple races, and people who are lesbian, gay, bisexual, or transgender.
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www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6htools.html
April 01, 2023 - This shift is especially difficult for older patients and people who do not speak English or who come … Beginning in childhood, people are socialized to restrain themselves with doctors, answering only what … While this attitude is changing, it is still a big step for people to accept that their agenda is as … Its goals include:
Helping people become more assertive health care consumer. … Talking With Your Doctor: A Guide For Older People [PDF, 1.147 MB].
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www.ahrq.gov/research/findings/nhqrdr/chartbooks/blackhealth/part3.html
June 01, 2018 - Groups With Disparities:
People in poor households experienced the largest number of disparities, … In 2013, people in poor households had worse access to care than people in high-income households on … Usual Source of Care
Age-sex adjusted percentage of people of all ages with a usual place to go for … With Disparities:
From January to June 2015, after adjustment for age and sex, the percentage of people
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/surgery/modules/implementation/imp_learn_from_defects.pptx
December 01, 2017 - Your colleagues want to help people get better. … If a task requires two people, two trained people should be assigned to complete the task. … We are smart, dedicated people. We’re nurses. We’re doctors. … Asking people to read, learn, and apply the learning enables people to form memories of the process. … It’s hard to get people involved in the process you want them to be involved in. People are busy.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narratives-presentations-summary.pdf
January 01, 2022 - Improvement ........................................... 8
Learning About Trust Through Narratives From People … In many instances people are performing well,
but there are also opportunities for improvement. … In Bev’s team’s experience, people are generally
happy to be asked to share their stories. … One of the main themes from the findings is that narratives are a powerful way for people to
express … Among the people who start
answering the narrative items, 95% complete all the questions.
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150917/introducing_the_new_cahps_c&g_survey3.0.pdf
September 01, 2015 - If you have a
longer recall period, that gives people more events to talk about. … to having a 6-
Month Survey and some people to having a 12. … Of course that makes perfect sense
if you only look for people with a visit in the last six months. … Some people would drop out. … And
the concern is that we’re biasing the sample by not reaching all the people that we should.
-
www.ahrq.gov/talkingquality/distribute/media/mass-media.html
December 01, 2022 - Mass media reach large numbers of people, often across various demographic groupings. … Mass media’s expertise in communicating with consumers may help to overcome the problem of people not
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/candor/module4/mod4-system-focused-event-guide.pdf
April 01, 2016 - The standard solution is to blame the people involved. … Change the people without
changing the system and the problems will continue.” … Explain
to people why you are taking notes. … Care Process ■ Were there enough people to do the steps in
the process? … ■ Do people know about the policy? Was an
appropriate roll out done?
-
www.ahrq.gov/sites/default/files/wysiwyg/sops/events/webinar/03-nh_webcast-castle.pdf
January 01, 2006 - • Processes of Care (It’s the process, not the people)
• Systems Thinking
► A culture of blame
► Staff … problem with the image of nursing
homes
24
SOPS Nursing Homes
• Patient safety is not about telling people
-
www.ahrq.gov/ncepcr/tools/obesity/obpcp-tool8.html
May 01, 2014 - Description of Typical User: People who want to make a change in their life and are willing to be responsible … Affordability—Fee (Cost)—Including Potential Discounts for People We Refer– Scholarships:
10 classes