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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Human_Resources_Transcript_2011_02_01.pdf
January 01, 2011 - People need to
have the patience to hire for quality or everyone in the organization pays, and you’re … would need in your orientation to walk through the organization’s QI infrastructure and approach so
people … And finally, in new employee orientation, clarify how every employee is key, not just the people in … There has to be some level below which people cannot drop or you are
dropping the standards for everyone … Instead of posing obstacles to people that makes them feel paralyzed about moving on accountability issues
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www.ahrq.gov/sites/default/files/wysiwyg/talkingquality/resources/podcasts_webinars/Rating_the_Raters_2011_06_15_Transcript.pdf
January 01, 2011 - Fifth is
information to help make decisions; do they have contextual information that helps
people … They also have a really nice way of helping people in a decision support
fashion. … People, I think, increasingly understand that
a lot of health care is going to come out of their own … So it’s
nice; it allows people to find these both in the State, in a non-profit in the State, as well … So it’s kind of a double opportunity
for people to get access to the information.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/quality-resources/tools/public-reporting/report-1-public-reporting.pdf
June 01, 2010 - http:www.ahrq.gov
Acknowledgments
The authors would like to thank the following people for reviewing … Differential weighting of factors in a choice is problematic for people. … In reality, people have a very hard time
differentially weighting, and even when they think they are … Using summary measures, and symbols to
represent them, helps people “count up” the good attributes. … is for people to put this information together and interpret it correctly.
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www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/findings/find5.html
December 01, 2012 - Admission rates are lower among people who use home health therapies, personal care services, targeted … Rates are higher for people using hospice care, transportation services, and private duty nursing through … the State plan than for people who do not use these State plan services. … The age pattern at the county level shows that a higher percentage of people age 65+ is associated with … The same pattern holds for the percentage of people age 85+.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_9_AdvisorTrain_508.pdf
March 06, 2013 - • Make sure you understand what other people are
saying. … This gives
people a chance to clarify their points if needed. … Some people
write down their main points to keep them focused. … What things did people say or do that were helpful? … This includes people of all cultures and
backgrounds.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/prevention-chronic-care/decision/mcc/mccchartbook.pdf
April 01, 2014 - More and more people are living with
not just one chronic illness, such as diabetes, heart disease or … The healthcare needs of people with MCC are often complex. … Seventy one percent of all healthcare spending in the US goes towards
treating people with MCC. … And as
the US population ages, and people live longer, the number of people
with MCC is expected to … People residing in institutions, such as nursing homes,
are not included in the sample, and therefore
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www.ahrq.gov/hai/tools/surgery/modules/implementation/learn-from-defects-fac-notes.html
December 01, 2017 - Your colleagues want to help people get better. … If a task requires two people, two trained people should be assigned to complete the task. … Asking people to read, learn, and apply the learning enables people to form memories of the process. … Say:
It’s hard to get people engaged. … It’s hard to get people involved in the process you want them to be involved in. People are busy.
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www.ahrq.gov/sites/default/files/wysiwyg/data/infographics/substance-abuse.pdf
January 01, 2013 - use (588 stays per 100,000
population) than for opioids (217 per 100,000), cannabis (193 per 100,000 people … Highest Rates of Hospital Stays per 100,000 People
Highest Rates of
Alcohol-Related
Stays
Rhode Island
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www.ahrq.gov/talkingquality/explain/communicate/index.html
November 01, 2018 - Give People a Reason To Look at the Report
Provide a Framework for Understanding Quality
Build Trust … in the Report Sponsor
Introduce the Report Contents
Get People to the Data as Soon as Possible
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www.ahrq.gov/talkingquality/measures/understand/patient-comments.html
February 01, 2016 - evidence. [1, 2] Reasons for the influence of anecdotal information include:
It may be easier for people … Anecdotal information is less difficult to process than statistical information. [4, 5]
Decisions people … statistical information. [6, 7]
Another reason for the influence of patient comments may be that people
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www.ahrq.gov/talkingquality/distribute/promote/act-early/choose.html
July 01, 2011 - pharmacists; physical, occupational, and speech therapists; social workers; psychologists; and other people … Look for groups with people who have expertise in:
General marketing.
Social marketing. … Most groups—especially those whose constituencies are people who are less advantaged or have minimal
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www.ahrq.gov/hai/cauti-tools/archived-webinars/preventing-cauti-specialized-populations-icu-slides.html
December 01, 2017 - Slide 16
Can You Get People to Start Behaving in a New Way? … Slide 17
Can You Get People to Start Behaving in a New Way? … Slide 18
Can You Get People to Start Behaving in a New Way? … Slide 19
Can You Get People to Start Behaving in a New Way? … Slide 20
Can You Get People to Start Behaving in a New Way?
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www.ahrq.gov/talkingquality/explain/support/index.html
July 01, 2016 - support consumers in using quality information:
Explain How Quality Information Can Be Used
Help People … In addition to needing help in understanding individual measures or measure sets, people need help synthesizing
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/infectious-complications-090914.pptx
January 01, 2014 - see it and some people don’t. … The people who actually see it, you know, are more prone to doing the thing. … The people who don't, you know, just think it is a burden.” … You know, the people who see the value in it actually are very very enthusiastic about it. … And having to dedicate people underneath to be able to follow through on it.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/cauti-tools/archived-webinars/leveraging-cultural-change-080814.pptx
January 01, 2013 - made up of the values, beliefs, underlying assumptions, attitudes and behaviors shared by a group of people … The foundation of every culture of safety is
Reporting -- the people in direct contact with risks and … “Any safety information system depends crucially on the willing participation of the workforce, the people … To achieve this, it is necessary to engineer a reporting culture—an organization in which people are … 23
Tools
24
Separate the People from the Problem
Disentangle the relationship from the substance
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www.ahrq.gov/workingforquality/events/webinar-best-practices-to-improve-community-health.html
November 01, 2016 - The goal is healthy people and healthy communities. … At the very center, it's showing you better care, affordable care, healthy people. … We lose nearly half a million lives to tobacco-related diseases, and 2 million people still struggle … I do think it's allowing this conversation to start, and some people to think more broadly. … I mean I know most people with mental illness are not violent.
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www.ahrq.gov/talkingquality/resources/writing/tip6.html
May 01, 2015 - Since many people are unaware of the narrow and mechanical focus of these formulas, the grade level scores … attract and hold people’s attention, whether the content is organized in an effective way, or whether people … The National Adult Literacy Survey (NALS) shows literacy levels for people of different ages, races/ethnicities … Circle any shorter sentences that have complex syntax or seem like they might be hard for people to understand
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www.ahrq.gov/sites/default/files/wysiwyg/teamstepps-program/curriculum/teamstepps-implementation-slides.pptx
June 02, 2025 - Immerse people in information about the change. … Discuss ways to solve the problems people identify with the change. … Tell people what you know―and what you don’t know. … Bring people together toward the vision.
Acknowledge what people have left behind. … Sometimes the only way to change culture is to change key people.
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www.ahrq.gov/hai/cusp/toolkit/content-calls/empowerment.html
April 01, 2013 - The nurses are the people that are doing the work. … So we instead moved the meeting to a small report room which gets very crowded when we have 30 people … So people begin to feel comfortable saying, “Yeah, they do want to hear it.” … lot that we’re doing where we just can’t get people off the unit for long periods of time. … And so we might have 10 or 15 people huddled around that huddle board.
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www.ahrq.gov/data/infographics/index.html
July 01, 2025 - Hospitalizations for Diabetes Drugs to Treat COVID Most Prevalent Conditions Requiring Hospitalization People … Related to Flu and Flu-like Illnesses, by Age Group Reduced Median Annual Spending for Retail Drugs by People … Emergency Department Visits, 2017 Receiving Courtesy and Respect From Home Health Providers, by Race, 2017 People … Who Spent the Least for Healthcare in 2017 People Who Spent the Most for Healthcare in 2017 Causes of