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81. Medication Errors: The Nursing Experience. | PSNet
    psnet.ahrq.gov/issue/medication-errors-nursing-experience
    May 26, 2011 - Book/Report Classic Medication Errors: The Nursing Experience … Citation Text: Medication Errors: The Nursing Experience. Wolf ZR. … August 3, 2005 Measuring Patient Safety. … January 31, 2019 Measuring Patient Safety. … October 13, 2015 Focus on Patient Safety.

82. Lessons From Healthcare Organizations on Improving Patient Experience (webcast) | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/events/webinar-012821.html
    February 01, 2021 - Lessons From Healthcare Organizations on Improving Patient Experience (webcast) Thursday, January … Systems (CAHPS ® ) surveys as part of their efforts to improve the healthcare experiences of their patients … Speakers discussed using CAHPS surveys to identify aspects of patient experience needing improvement, … discussed AltaMed's use of shadow coaching and financial incentives to improve physician communication with patients … Experience (00:58:33)

83. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-EDGEMAN-LEVITAN (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-edgeman-levitan.pdf
    October 01, 2023 - 26 Why Measure Patient Experience? … Patient experience is strongly associated with: Health Outcomes  Patient adherence  Process of care … ► Sample: Which patients should be surveyed? … Experience CAHPS Communication Team What is Patient Experience? … Why Measure Patient Experience?

84. Home health agency patient experience measures and their relationship to Joint Commission accreditation. | PSNet
    psnet.ahrq.gov/issue/home-health-agency-patient-experience-measures-and-their-relationship-joint-commission
    July 10, 2024 - Study Home health agency patient experience measures and their relationship to Joint … Home health agency patient experience measures and their relationship to Joint Commission accreditation … experience and patient safety with home health. … Home health agency patient experience measures and their relationship to Joint Commission accreditation … January 21, 2019 Adverse drug events and medication problems in "Hospital at Home" patients

85. Creative Strategies to Improve Patient Care Experience - Part 3 Nemhard (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-nembhard.pdf
    January 01, 2014 - Creative Strategies to Improve Patient Care Experience - Part 3 Nemhard Creative Strategies to Improve … Patient Care Experience Presenters (from the Yale Team) Ingrid Nembhard, PhD, MS Associate Professor … I’m required to perform 25 Finding: Modest Improvement In Patient Experience For Program Enrollees … experience needed Creative Strategies to Improve Patient Care Experience Why Creative Ideas Are … Finding: Office Visits Increase For Enrolled Patients Getting Greater Improvement In Patient Care

86. Creative Strategies to Improve Patient Care Experience - Part 1 Intro (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-intro.pdf
    April 18, 2019 - Creative Strategies to Improve Patient Care Experience - Part 1 Intro Creative Strategies to Improve … Patient Care Experience A Webcast Presented by the AHRQ CAHPS User Network April 18, 2019 12:00 – … 1:00 pm ET Our Focus Today • Why are creative ideas needed to improve the patient care experience … • How did one creative idea, a nurse care coordinator program, affect patient experience in an ambulatory … • How can health care organizations foster creative ideas among staff to improve patients’ experiences

87. Quality Improvement Strategies | Agency for Healthcare Research and Quality
    www.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/qi-strategies.html
    August 01, 2021 - Below is a selection of case studies and articles about improving patient experience for pediatric patients … Information About QI Strategies To Improve Patient Experience . … Experience This case study discusses strategies used to improve patient experience at the new University … Outcome Measure: Patient experience surveys. … patient and guest services, interpretation services, patient and family experience team with four key

88. Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors, Volume 2: Eliciting Patient Narratives (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/topics/dxsafety-patient-experience-vol2.pdf
    July 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … , Volume 2: Eliciting Patient Narratives PATIENT SAFETY e Issue Brief 12 Patient Experience as … from patient and family experience, and 3. … Recommendations regarding elicitation of patient experience with diagnosis 1. … Determining Which Entities Should Be Responsible for Eliciting Patient Experience ■ Patient experience

89. Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: Summary of Presentations | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/events/2020-meeting-summary.html
    December 01, 2020 - Advancing Methods of Implementing and Evaluating Patient Experience Improvement Using CAHPS® Surveys: … The facilities also collect additional data (such as patient grievances and internal patient experience … Experience Program, Department of Veterans Affairs (VA) Topic: Improving patient experience with ambulatory … and hospital care The VA administers its CAHPS-based Survey of Healthcare Experience of Patients ( … SHEP) to patients receiving care from patient-centered medical homes and specialty care providers.

90. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-GINSBERG (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-ginsburg.pdf
    January 01, 1995 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-GINSBERG … the science of patient experience, including best methods to administer CAHPS surveys and report CAHPS … experience and patient safety ► Business case for improving patient experience ► Exploring the relationship … Develop and Support Annual CAHPS Research Meeting: ► Patient Experience, Patient Safety, and Provider … experience data Area 4: Patient experience quality improvement studies Area 5: Developing internal

91. Creative Strategies to Improve Patient Care Experience - Part 5 Closing (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-creative-strategies-closing.pdf
    June 02, 2025 - Creative Strategies to Improve Patient Care Experience - Part 5 Closing Using the Webcast Console to

92. Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors. | PSNet
    psnet.ahrq.gov/issue/patient-experience-source-understanding-origins-impact-and-remediation-diagnostic-errors
    August 16, 2023 - Book/Report Patient Experience as a Source for Understanding the Origins, Impact, … Engaging patients to capture their insights after diagnostic error is one of the top patient safety strategies … Both briefs identify areas in which more research is needed about patients’ diagnostic experience. … July 17, 2024 Patient Experience, Patient Safety, and Provider Well-Being: Associations … by Engaging Patients and Families.

93. The Power of Patient Stories for Improving the Patient Experience (Webcast) | Agency for Healthcare Research and Quality
    www.ahrq.gov/cahps/news-and-events/events/webinar-051222.html
    June 01, 2022 - The Power of Patient Stories for Improving the Patient Experience (Webcast) Thursday, May 12, … Narrative Item sets, and the insights that rigorously elicited and analyzed narratives can provide about patients … Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs Center for Quality Improvement … and Patient Safety Agency for Healthcare Research and Quality Rockville, MD AHRQ's CAHPS Program … Stories for Improving the Patient Experience (Webcast) (1:00:26)

94. Portals in Inpatient Care: Evaluating the Usability, Use, and Patient Experience Associated With Patient Portal Technology at the Bedside | Digital Healthcare Research
    digital.ahrq.gov/ahrq-funded-projects/portals-inpatient-care-evaluating-usability-use-and-patient-experience
    January 01, 2023 - Portals in Inpatient Care: Evaluating the Usability, Use, and Patient Experience Associated With Patient … portal, 2) how patients used the portal, and 3) how use of the portal impacted patient experience and … Patient portals show promise as a tool that can facilitate patient engagement and improve patients’ experiences … , Use, and Patient Experience Associated With Patient Portal Technology at the Bedside - Final Report … Portals in Inpatient Care: Evaluating the Usability, Use, and Patient Experience Associated With Patient

95. ASK ME!-Routine measurement of patient experience with patient safety in ambulatory care: a mixed-mode survey | PSNet
    psnet.ahrq.gov/issue/ask-me-routine-measurement-patient-experience-patient-safety-ambulatory-care-mixed-mode
    April 14, 2021 - -Routine measurement of patient experience with patient safety in ambulatory care: a mixed-mode survey … —Routine measurement of patient experience with patient safety in ambulatory care: A mixed-mode survey … experience. … —Routine measurement of patient experience with patient safety in ambulatory care: A mixed-mode survey … August 14, 2019 Patients' experiences and perspectives of patient-reported outcome measures

96. Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-6k.pdf
    August 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Cultivating Cultural Competence … The CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience … Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.K. … and the overall experience of enrollees/patients. … Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.K.

97. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data Webcast - Ginsberg (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-listening-voice-of-patient-webcast-ginsberg.pdf
    June 02, 2025 - patient experience information. … What is Patient Experience? … Why Measure Patient Experience? … Collecting Patient Experience Information Patient Experience Umbrella Using the Patient’s Voice to … Collect Patient Experience Information

98. Strategies for Improving Patient Experience with Ambulatory Care: Shared Decision-Making (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-i.pdf
    July 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Shared Decision-Making The CAHPS … Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section 6 … : Strategies for Improving Patient Experience with Ambulatory Care 6.I. … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.I.

99. Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-p.pdf
    November 02, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Service Recovery Programs The CAHPS … Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section … 6: Strategies for Improving Patient Experience with Ambulatory Care 6.P. … When members or patients repeatedly experience breakdowns in service, they begin to lose confidence … Service recovery can range from listening to an upset patient to giving free parking to patients who

100. Strategies for Improving Patient Experience with Ambulatory Care: Rapid Referral Programs (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6e.pdf
     July 07, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Rapid Referral Programs The CAHPS … Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section … 6: Strategies for Improving Patient Experience with Ambulatory Care 6.E. … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.E.