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psnet.ahrq.gov/node/852271/psn-pdf
August 09, 2023 - Redesign of health care systems to reduce diagnostic
errors: leveraging human experience and artificial … Redesign of health care systems to reduce diagnostic errors: leveraging human experience and
artificial … This
article encourages a comprehensive strategy combining human (patient) experience and artificial … intelligence (AI) to create a safer, more patient-focused health system, specifically concerning diagnostic … Key to this strategy is open communication between patients and providers, patient involvement in
AI
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www.ahrq.gov/cahps/surveys-guidance/surgical/index.html
March 01, 2025 - Surgical Care Survey: English ( PDF , 591 KB; Word , 52 KB) Spanish ( PDF , 210 KB; Word , 57 KB) Patient … Experience Measures from the CAHPS Surgical Care Survey (PDF, 641 KB) Users of this survey may also … experience: Information to help you prepare for surgery How well surgeon communicates with patients … Additionally, two measures of patient experience with anesthesia care be calculated. … experience rather than public reporting.
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digital.ahrq.gov/sites/default/files/Final%20MO%20Patient%20Prioritization%20of%20Measurement%20Areas%207.18.24.pdf
July 01, 2024 - to Information Patient Care
3 Knowledge Patient Engagement
4 Shared Decision Making Experience … in making health care decisions, improve engagement, and
ultimately improve the patient care experience … https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
7
2. … experience, knowledge within patient engagement, and decision quality
and shared decision making experience … to Information Patient Care
3 Knowledge Patient Engagement
4 Shared Decision Making Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
January 01, 2017 - Experience
Annually over 250K surveys fielded to MA patients
about their primary care experience … Experience Survey and
Patient Comments - Adult survey
Total number of patient comments: 1411
Percent … Experience Survey and
Patient Comments - Pediatric survey
Total number of patient comments: 1155 … This provider asks patients to arrive 15 minutes prior to appointments,
then if a patient doesn … Experience Survey and Patient Comments -Adult survey
MHQP’s 2016 Patient Experience Survey and Patient
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
January 01, 2012 - In our earlier podcast in the series we talked about
why improving patient experience is so important … But once you’ve made the commitment to improve patient
experience how do you know what you’re going … Patient experience is pretty broad from the moment the patient starts to seek care all the
way through … experience of care that we know are important, because patients
helped guide the scope of CAHPS. … You can also
observe interactions with patients, look at patient complaints to see what issues show
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psnet.ahrq.gov/issue/radiographers-experience-preventing-patient-safety-incidents-context-radiological
December 20, 2017 - Study
Radiographers' experience of preventing patient safety incidents in the context … Radiographers' experience of preventing patient safety incidents in the context of radiological examinations … Radiographers' experience of preventing patient safety incidents in the context of radiological examinations … March 15, 2017
Why are patients not more involved in their own safety? … Catching those who fall through the cracks: integrating a follow-up process for emergency department patients
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2024-virtual-research-meeting-summary-prems-proms.pdf
January 01, 2024 - of patient experience. … experience is related to patient outcomes.
5
Keynote Address
Eugene Nelson
How Patient Experience … experience. … Due to increased
accountability for patient experience, including public reporting of patient experience … Introduction
Key Themes
Welcome and Overview
Keynote Address
How Patient Experience and Patient-Reported
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cdsic.ahrq.gov/sites/default/files/2024-07/Final%20MO%20Patient%20Prioritization%20of%20Measurement%20Areas%207.18.24.pdf
January 01, 2024 - to Information Patient Care
3 Knowledge Patient Engagement
4 Shared Decision Making Experience … in making health care decisions, improve engagement, and
ultimately improve the patient care experience … https://www.ahrq.gov/cahps/about-cahps/patient-experience/index.html
7
2. … experience, knowledge within patient engagement, and decision quality
and shared decision making experience … to Information Patient Care
3 Knowledge Patient Engagement
4 Shared Decision Making Experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-toomey.pdf
December 01, 2022 - Improving Patient Experience Scores Using Simultaneous
Interpretation on Family-Centered Rounds. … Improving Patient Experience Scores Using Simultaneous
Interpretation on Family-Centered Rounds. … Improving Patient Experience Scores Using Simultaneous
Interpretation on Family-Centered Rounds. … Improving Patient Experience Scores Using Simultaneous
Interpretation on Family-Centered Rounds. … Improving Patient Experience Scores Using Simultaneous
Interpretation on Family-Centered Rounds.
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www.ahrq.gov/research/publications/search.html?page=2
September 01, 2023 - One of the best ways to collect information about diagnostic errors is through self-reporting by patients … Publication Date: July 2023
Publication Number: 23-0040-4-EF
Patient Experience … feedback can most effectively be used to learn from patient and family experience. … Publication Date: June 2023
Publication Number: 23-0040-3-EF
Patient Experience … failures, and how patient feedback can enrich clinicians’ understanding of patient and family experience
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-intro-slides.pdf
March 15, 2016 - standardized surveys and related products,
including the CAHPS Database
• CAHPS Surveys
• Assess patients … Why Improve Patient Experience?
3. Are You Ready to Improve?
4. … Determining Where to Focus Efforts to Improve Patient
Experience
6. … Strategies for Improving Patient Experience
10 www.cahps.ahrq.gov
CAHPS Ambulatory Care Improvement … Strategies for Improving Patient Experience
• Open Access Scheduling for
Routine and Urgent
Appointments
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digital.ahrq.gov/health-it-tools-and-resources/workflow-assessment-health-it-toolkit/research/rouf-e-et-al-2007
January 01, 2007 - to physician experience." … Computers in the exam room: differences in physician-patient interaction may be due to physician experience … OBJECTIVE: To determine whether physician experience modifies the impact of exam room computers on the … physician-patient interaction. … Objective
To determine the impact of physician experience on the use of exam room computers and the
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www.ahrq.gov/talkingquality/resources/comparative-reports/hospitals.html
December 01, 2022 - experience, and patient safety. … experience, and pneumonia, among others. … to nearly 3,000 general acute care hospitals in the United States to indicate how safe they are for patients … This score, which is generated twice annually, represents a hospital’s overall performance in keeping patients … Checkpoint includes clinical quality and safety indicators, as well as patient experience of care measures
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digital.ahrq.gov/ahrq-funded-projects/effects-age-cognition-and-health-literacy-use-patient-emr/annual-summary/2011
January 01, 2011 - The study also examined the effects of age, Internet experience, and individual characteristics - such … , age, ethnicity, educational level, income, health information, medication use, and experience with … Impact and Findings: Eighty-five of the participants reported varying levels of Internet experience. … To create a variable that captured the participants' overall Internet experience, the duration of their … In addition to education and Internet experience, cognitive variables were also found to significantly
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol2/Advances-Pichert_51.pdf
March 22, 2008 - Experience since 1998 with
several hundred such interventions at more than 20 community and academic … First, the
substantial literature on patient-centered care and patient empowerment suggests that patients … ,”3 it appears from our experience that keeping patients from
becoming dissatisfied in the first place—which … reduce the lawsuit experience for high-
risk physicians who act to reduce patient complaints. … Patients for Patient Safety. Geneva, Switzerland:
World Health Organization; 2008.
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psnet.ahrq.gov/issue/primary-care-closed-claims-experience-massachusetts-malpractice-insurers
August 14, 2017 - Study
Classic
Primary care closed claims experience of … Primary care closed claims experience of Massachusetts malpractice insurers. … Primary care closed claims experience of Massachusetts malpractice insurers. … August 14, 2017
Doing right by our patients when things go wrong in the ambulatory setting … record with wrong-patient order entry errors.
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psnet.ahrq.gov/perspective/organizational-change-face-highly-public-errors-ii-duke-experience
July 20, 2010 - The Duke Experience. PSNet [internet]. … The Duke Experience. PSNet [internet]. … Physicians, nurses, and other providers who care for patients at Duke are hard-working, intelligent, … rounds, physician leaders and hospital executives join local safety teams in talking with patients and … The Duke Experience. PSNet [internet].
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cdsic.ahrq.gov/sites/default/files/2025-06/TPC%20Topic%20Highlight%20Patient%20Preferences.pdf
January 01, 2025 - Patient preferences can support a patient’s care experience and healthcare decision making. … By including patient-centered
factors, PC CDS helps
patients, caregivers, and care
team members make … These views are also known as patient preferences, which provide the basis for how
patients wish to: … Sharing Administrative Preferences Before a Clinical Visit for a Personalized Care
Experience … : Sharing Administrative Preferences Before a Clinical Visit for a Personalized Care Experience
Care
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digital.ahrq.gov/sites/default/files/TPC%20Topic%20Highlight%20Patient%20Preferences.pdf
June 01, 2025 - Patient preferences can support a patient’s care experience and healthcare decision making. … By including patient-centered
factors, PC CDS helps
patients, caregivers, and care
team members make … These views are also known as patient preferences, which provide the basis for how
patients wish to: … Sharing Administrative Preferences Before a Clinical Visit for a Personalized Care
Experience … : Sharing Administrative Preferences Before a Clinical Visit for a Personalized Care Experience
Care
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-transcript.pdf
January 01, 2019 - Fry, Slide 13
To begin with, what is patient experience? … It's important to distinguish
patient experience because what patient experience is getting at is really … Fry, Slide 16
Why is it important to measure patient experience? … Then finally to employ targeted strategies to improve the patients' experience. … Stephanie Fry
In collecting patient experience information, the question is, are patients asked about