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psnet.ahrq.gov/node/851928/psn-pdf
August 02, 2023 - Patient Experience as a Source for Understanding the
Origins, Impact, and Remediation of Diagnostic … https://psnet.ahrq.gov/issue/patient-experience-source-understanding-origins-impact-and-remediation- … This pair of issue briefs describes how organizations can use patient experience to inform improvements … Both briefs identify areas in which more research is needed about patients’
diagnostic experience. … https://psnet.ahrq.gov/issue/patient-experience-source-understanding-origins-impact-and-remediation-diagnostic-errors
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psnet.ahrq.gov/node/73484/psn-pdf
July 14, 2021 - The influence of COVID-19 visitation restrictions on
patient experience and safety outcomes: a critical … The influence of COVID-19 visitation restrictions on patient
experience and safety outcomes: a critical … https://psnet.ahrq.gov/issue/influence-covid-19-visitation-restrictions-patient-experience-and-safety … https://psnet.ahrq.gov/issue/influence-covid-19-visitation-restrictions-patient-experience-and-safety-outcomes-critical … https://psnet.ahrq.gov/issue/influence-covid-19-visitation-restrictions-patient-experience-and-safety-outcomes-critical
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psnet.ahrq.gov/issue/living-aftermath-second-victim-experience-among-certified-registered-nurse-anesthetists
April 12, 2019 - Association between handover of anesthesia care and adverse postoperative outcomes among patients … Effect of complementary interventions to redesign care on teamwork and quality for hospitalized medical patients … safety' to educate junior doctors about patient safety and the importance of reporting safety concerns … November 8, 2023
Achieving a successful patient safety program with implementation of … June 23, 2021
Second victim: a traumatic experience.
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psnet.ahrq.gov/issue/scaling-safety-south-carolina-surgical-safety-checklist-experience
February 07, 2018 - Study
Scaling safety: the South Carolina Surgical Safety Checklist experience. … Scaling Safety: The South Carolina Surgical Safety Checklist Experience. … This study in the Health Affairs patient safety theme issue examines the implementation of surgical … Scaling Safety: The South Carolina Surgical Safety Checklist Experience. … safety, and the everyday experience of practice variation.
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psnet.ahrq.gov/node/73320/psn-pdf
May 26, 2021 - What are the implications for patient safety and
experience of a major healthcare IT breakdown? … What are the implications for patient safety and experience of a
major healthcare IT breakdown? … https://psnet.ahrq.gov/issue/what-are-implications-patient-safety-and-experience-major-healthcare-it- … https://psnet.ahrq.gov/issue/what-are-implications-patient-safety-and-experience-major-healthcare-it-breakdown-qualitative … https://psnet.ahrq.gov/issue/clinical-impact-intraoperative-electronic-health-record-downtime-surgical-patients
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psnet.ahrq.gov/issue/why-and-how-approach-user-experience-safety-critical-domains-example-health-care
May 05, 2021 - Commentary
Why and how to approach user experience in safety-critical domains: the … Why and how to approach user experience in safety-critical domains: the example of health care. … They provide a theoretical foundation for considering user experience in healthcare. … Why and how to approach user experience in safety-critical domains: the example of health care. … team and patients.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-intro.pdf
April 13, 2016 - standardized surveys and related products,
including the CAHPS Database
• CAHPS Surveys
• Assess patients … Why Improve Patient Experience?
3. Are You Ready to Improve?
4. … Determining Where to Focus Efforts to Improve Patient
Experience
6. … Strategies for Improving Patient Experience
11
www.cahps.ahrq.gov
• Open Access Scheduling for … Experience
Today’s Speakers
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psnet.ahrq.gov/issue/longer-work-experience-and-age-associated-safety-attitudes-operating-room-nurses-online-cross
July 28, 2013 - Study
Longer work experience and age associated with safety attitudes in operating … Longer work experience and age associated with safety attitudes in operating room nurses: an online cross-sectional … October 1, 2008
Utility of clinical examination in the diagnosis of emergency department patients … Implications of the failure to identify high-risk electrocardiogram findings for the quality of care of patients … January 10, 2024
Nurses' experience with presenteeism and the potential consequences
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psnet.ahrq.gov/issue/surgical-team-training-northwestern-memorial-hospital-experience
March 03, 2011 - Study
Surgical team training: the Northwestern Memorial Hospital experience. … Surgical team training: the Northwestern Memorial Hospital experience. … Surgical team training: the Northwestern Memorial Hospital experience. … February 13, 2014
The relationship of the emotional climate of work and threat to patient … August 18, 2010
Crew resource management improved perception of patient safety in the
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psnet.ahrq.gov/perspective/connies-story-nurses-personal-experience-mrsa
June 29, 2023 - Connie's Story: A Nurse's Personal Experience with MRSA. PSNet [internet]. … Connie's Story: A Nurse's Personal Experience with MRSA. PSNet [internet]. … Connie's Story: A Nurse's Personal Experience with MRSA. PSNet [internet]. … Related Resources
Perspective
Video to Improve Patient … Perspective
The Physical Environment: An Often Unconsidered Patient
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
September 01, 2015 - Indian
Patient Experience with Facility-
Based Care
► Hospital
► In-Center Hemodialysis
► Nursing … Home
► Outpatient and Ambulatory Surgery
Patient Experience with Condition-
Specific Care
► Cancer … Care
► Mental Health Care
Enrollee Experience with Health
Plans
► Health Plan
► Dental Plan
► … • Asks patients to report on only care they have
experienced.
18
CAHPS Survey Development
Process … Focus Groups &
Interviews What matters most to patients and their families?
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psnet.ahrq.gov/issue/wrong-site-orthopedic-operations-extremities-pennsylvania-experience
July 18, 2018 - Magazine Article
Wrong-site orthopedic operations on the extremities: the Pennsylvania experience … Citation Text:
Wrong-site orthopedic operations on the extremities: the Pennsylvania experience. … Citation
Citation Text:
Wrong-site orthopedic operations on the extremities: the Pennsylvania experience … January 20, 2016
Medication errors affecting pediatric patients: unique challenges for … November 28, 2018
Analysis of reported drug interactions: a recipe for harm to patients
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/3-case-mix-mode-adjustments-webcast-elliott.pdf
June 02, 2025 - (1 of 2)
• CMA , sometimes called patient-mix adjustment (PMA), adjusts patient
experience scores to … experience dimension)
► Hospitals and plans with underserved patient populations may score lower than … health disparities that unfortunately affect both patient experience and
clinical aspects of quality … − You can customize care for older patients, but you cannot make older
patients younger
16
Variables … of patient
experience data and can reduce incentives to avoid some patients
• When different reporting
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psnet.ahrq.gov/issue/experience-learning-everyday-work-daily-safety-huddles-multi-method-study
June 23, 2021 - Study
Experience of learning from everyday work in daily safety huddles: a multi-method … Experience of learning from everyday work in daily safety huddles—a multi-method study. … Experience of learning from everyday work in daily safety huddles—a multi-method study. … June 29, 2022
Adaptive design: adaptation and adoption of patient safety practices in … February 2, 2022
Validation of the second victim experience and support tool-revised
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cdsic.ahrq.gov/cdsic/patientfocusedmeasures
September 01, 2023 - to patient engagement, experience, and patient-reported outcomes. … healthcare, including interactions and engagement with providers and systems, as well as the patient’s experience … Decision Making
Engagement
Care Experience
The subdomains for patient-reported health outcomes … requires accounting for the effects of PC CDS on patients’ lived experiences of their health journeys … and health outcomes important to patients.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_2_BecomeAdvisrPC_508.docx
June 02, 2025 - Become a patient
and family advisor. … I think you may have great ideas about how we can improve the health care experience for patients and … I think you may have great ideas about how we can improve the health care experience for patients and … Sincerely,
Patient and family advisors help us by:
Sharing stories about their hospital experience … hospital experience in training sessions for nurses, doctors, and other hospital staff.
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_2_BecomeAdvisrPC_508.pdf
June 02, 2025 - Become a patient
and family advisor. … I think you may have great ideas about how we can
improve the health care experience for patients and … I think you may have great ideas about how we can
improve the health care experience for patients and … experience in
training sessions for nurses, doctors, and other
hospital staff … and family advisors help
us by:
• Sharing stories about their hospital experience in
training sessions
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-webcast-transcript.pdf
January 01, 2018 - Ginsberg has broad-based experience in patient experience, patient
safety and public health. … experience, I
wanted to take just a moment and talk about the difference between patient experience … So, the CAHPS program really looks at patient experience, and what patient experience is it's a focus … Fry, Slide 18
One of the reasons that patient experience is so important is that patient experience … experience among cancer patients, at least within the Medicare program.
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psnet.ahrq.gov/issue/healthcare-professionals-experience-psychological-safety-voice-and-silence
March 18, 2020 - Healthcare professionals experience of psychological safety, voice, and silence. … Healthcare professionals experience of psychological safety, voice, and silence. … patient transfers, handovers, and discharges: do they serve organizations, staff, or patients? … Association between language use and ICU transfer and serious adverse events in hospitalized pediatric patients … who experience rapid response activation.
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psnet.ahrq.gov/issue/relationship-between-nursing-experience-and-education-and-occurrence-reported-pediatric
October 02, 2013 - Study
The relationship between nursing experience and education and the occurrence … October 2, 2013
The benefits and opportunities: engaging patients in identifying and … reporting patient safety incidents. … July 5, 2017
Description and evaluation of an interprofessional patient safety course … June 5, 2019
Multi-level analysis of national nursing students' disclosure of patient