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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol4/Hundt.pdf
January 01, 2003 - their patient outcomes—except
for those instances when patients are admitted to a hospital with which … In our work we define patient safety in outpatient surgery as
comprised of the following:
• Patients … Based on prior survey development experience,14 we created the patient
survey by agreeing on the content … Study participants by center
Center
Volume -
2002
# patients
approached
# patients
recruited … seemed to better prepare them for the outpatient surgery experience
Advances in Patient Safety:
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psnet.ahrq.gov/issue/use-second-victim-experience-and-support-tool-svest-assess-impact-departmental-peer-support
December 23, 2020 - Providers involved in patient safety incidents can experience adverse psychological and physiological … for Immediate-release Products
December 22, 2021
Challenges and strategies for patient … April 14, 2021
Factors influencing patient safety during postoperative handover. … February 21, 2024
Achieving a successful patient safety program with implementation of … August 2, 2023
Pointing fingers: verbosity of patient safety narratives is associated
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psnet.ahrq.gov/issue/one-intensive-care-nurserys-experience-enhancing-patient-safety
June 21, 2006 - Commentary
One intensive care nursery's experience with enhancing patient safety. … One intensive care nursery's experience with enhancing patient safety. … One intensive care nursery's experience with enhancing patient safety. … December 30, 2012
Patient safety in the NICU: a comprehensive review. … April 6, 2011
The nurses' experience of barriers to safe practice in the neonatal intensive
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-moving-forward-cleary-slides.pdf
March 01, 2010 - Can Patient Experience Be Improved? … Can Patient Experience Be Improved? … www.ahrq.gov/cahps
Tools for Improving Patient Experience
Patient Experience Improvement Inventory … and Outcomes
Patient Experienceand Patient Behavior
Patient Experience and Clinical Processes
Patient … Experience and Efficiency
Patient Experience and Safety
Patient Experience and Clinical Outcomes
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www.ahrq.gov/sites/default/files/wysiwyg/ncepcr/webinars/perinatal-care-experience-slides.pdf
March 06, 2025 - Factors that Impact Perinatal Care Experience and Outcomes: Slide Presentation
National Center for … of respectful maternity care
Patient
experience
with care
Defining Respectful Maternity Care
1 … Chronic Disease in Pregnancy
0%
10%
20%
30%
40%
2016 2017 2018 2019 2020 2021 2022
% of Pregnant Patients … like the postpartum months
• Interventions designed to make it easier for pregnant and postpartum
patients … took just a few minutes for most
• Given PCP supply constraints, should be targeted toward high-need
patients
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/hospital/compare/WR_751_AHRQ_Quigley_08_26_10.pdf
April 01, 2010 - the patient experience of care. … “service” component of patient care; i.e., the way patients experience care in the
hospital including … The survey allows the hospital to trend patient experience data over time, track
patients’ experiences … They also
conducted the hospital’s own patient experience survey, asking patients questions about
their … experience data
o Staff introductions
o Providing emotional support to patients/families
o Patient
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-intro.pdf
June 02, 2025 - experience of care
− our knowledge of measuring patient experience and collecting
relevant data
− … informative reporting of patient experience data
− quality improvement involving CAHPS
► Develops surveys … and related materials to assess patient
experience in health care settings, and with health plans … and providers
9
CAHPS Surveys
• CAHPS surveys are the gold standard for patient
experience measurement … • Surveys measure patient experience of care in different
settings.
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digital.ahrq.gov/sites/default/files/CDSiC%20Infographic%202024_508_0.pdf
August 20, 2025 - Providing care that respects what patients want makes it easier for them to actively participate and … Recognizing patients’ needs and desires and adjusting healthcare decision making to address
these preferences … can greatly enhance patient care, experience, and outcomes. … Access and care experience
This domain encompasses preferences
around the range of interactions a patient … experience.
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psnet.ahrq.gov/issue/understanding-second-victim-experience-among-multidisciplinary-providers-obstetrics-and
December 23, 2020 - J Patient Saf. 2022;18(2):e463-e469. doi:10.1097/pts.0000000000000850. … J Patient Saf . 2022; 18(2) :e463-e469 .
View more articles from the same authors. … J Patient Saf. 2022;18(2):e463-e469. doi:10.1097/pts.0000000000000850. … June 1, 2022
Understanding the "Swiss cheese model" and its application to patient safety … January 12, 2022
Effect of the surgical safety checklist on provider and patient outcomes
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cdsic.ahrq.gov/sites/default/files/2024-09/CDSiC%20Infographic%202024_508_0.pdf
January 01, 2024 - Providing care that respects what patients want makes it easier for them to actively participate and … Recognizing patients’ needs and desires and adjusting healthcare decision making to address
these preferences … can greatly enhance patient care, experience, and outcomes. … Access and care experience
This domain encompasses preferences
around the range of interactions a patient … experience.
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psnet.ahrq.gov/issue/implementing-survey-patients-provide-safety-experience-feedback-following-care-transition
January 08, 2020 - Journal Article
Implementing a survey for patients to provide safety experience feedback … Implementing a survey for patients to provide safety experience feedback following a care transition: … This study reports the results of a survey measuring patients' experience of their own safety during … Implementing a survey for patients to provide safety experience feedback following a care transition: … organizations, staff, or patients?
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20150122/4_zoe_vecchio_and_sandra_schultz.pdf
June 02, 2025 - and family experience initiatives
3.Developed a quarterly patient experience physician
specialty … and family experience
Worked with physician groups to
provide feedback (group & physician
level, … Experience efforts
1.CAHPS Inpatient Key Drivers will be available to us in mid-
January - this … and Family Experience as
defined by our patients and families
55
Thank you.
56 … Experience Efforts
Thank You - CHOC
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psnet.ahrq.gov/issue/achieving-exceptional-patient-and-family-experience-inpatient-hospital-care
August 09, 2017 - Book/Report
Achieving an Exceptional Patient and Family Experience of Inpatient Hospital … Citation Text:
Achieving an Exceptional Patient and Family Experience of Inpatient Hospital Care. … improve the patient and family experience. … and Family Experience of Inpatient Hospital Care. … December 4, 2016
Harm to Healing - Partnering with Patients Who Have Been Harmed.
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www.ahrq.gov/practiceimprovement/delivery-initiative/arragrantee-magill.html
December 01, 2017 - The Use of Patient Reported Outcomes in Managing Patients With Chronic Conditions: Experience From the … Patients' experience in a patient-centered medical home: results from a pilot test of the new PCMH-CAHPS … Patient Experience With Care in PCMH. … Assessing Disparities in Patient Experience in a Patient-Centered Medical Home. … Patient Experience and Interpersonal Continuity: the Role of the Clinic .
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digital.ahrq.gov/ahrq-funded-projects/portals-inpatient-care-evaluating-usability-use-and-patient-experience/citation/optimizing
January 01, 2023 - Optimizing the user experience: identifying opportunities to improve use of an inpatient portal. … Optimizing the user experience: identifying opportunities to improve use of an inpatient portal. … , Ann Scheck
Project Name
Portals in Inpatient Care: Evaluating the Usability, Use, and Patient … Experience Associated With Patient Portal Technology at the Bedside
Technology
Patient Portal
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psnet.ahrq.gov/issue/impact-2011-acgme-resident-duty-hour-reform-hospital-patient-experience-and-processes-care
September 07, 2016 - Study
Impact of the 2011 ACGME resident duty hour reform on hospital patient experience … Impact of the 2011 ACGME resident duty hour reform on hospital patient experience and processes-of-care … experience or processes-of-care scores in the year before compared to the year after the 2011 resident … Impact of the 2011 ACGME resident duty hour reform on hospital patient experience and processes-of-care … August 2, 2015
Gender-based differences in surgical residents' perceptions of patient
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psnet.ahrq.gov/issue/second-victim-experiences-nurses-obstetrics-and-gynaecology-second-victim-experience-and
May 19, 2021 - Second victim experiences of nurses in obstetrics and gynaecology: a Second Victim Experience … victim experiences and support needs of OB/GYN and pediatric healthcare professionals after adverse patient … September 21, 2022
Diagnostic error experiences of patients and families with limited … February 16, 2022
Burnout and its relationship to self-reported quality of patient care … victim experiences and support needs of OB/GYN and pediatric healthcare professionals after adverse patient
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psnet.ahrq.gov/issue/redesign-health-care-systems-reduce-diagnostic-errors-leveraging-human-experience-and
December 04, 2016 - Redesign of health care systems to reduce diagnostic errors: leveraging human experience and artificial … This article encourages a comprehensive strategy combining human (patient) experience and artificial … Key to this strategy is open communication between patients and providers, patient involvement in AI … December 13, 2017
Enhancing patient safety in prehospital environment: analyzing patient … 29, 2017
Application of failure mode effect analysis to improve the care of septic patients
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/hcbs-2021-webcast-ahrq.pdf
January 01, 2021 - • Practice Improvement: Create tools for health care
professionals to improve care for their patients … ’ experiences with
their health care
► Patient experience vs patient satisfaction – whether something … ►Conducts research to further our knowledge of …
−Understanding patient experience
−Measuring and collecting … databases for CAHPS
survey data
10
CAHPS Surveys: Gold standard for patient
experience measurement … CAHPS Surveys:
► Measure patient experience, not patient satisfaction
► Capture the patient’s voice
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psnet.ahrq.gov/issue/promoting-safety-through-well-being-experience-healthcare
November 11, 2020 - Commentary
Promoting safety through well-being: an experience in healthcare. … Promoting Safety through Well-Being: An Experience in Healthcare. … This commentary describes an initiative to increase commitment to workplace and patient safety through … Promoting Safety through Well-Being: An Experience in Healthcare. … Do falls and other safety issues occur more often during handovers when nurses are away from patients