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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/primer-understanding-cahps-surveys.pdf
June 02, 2025 - experience of care
►Measuring patient experience; collecting patient
experience data
►Reporting of … patient experience data
►Improving quality based on CAHPS survey results
11
Patient Experience of … Care
Research at AHRQ
► Patients’ experiences with care coordination, shared decision-
making, patient … engagement, and patient safety
► Collecting patient experience data using narrative protocols for … experience with telehealth
► Assessing racial and ethnic disparities in patient experience
12
What
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-2023hcbs-survey-webcast-bakdash.pdf
June 02, 2025 - Social Science Analyst,
Center for Quality Improvement & Patient Safety, AHRQ
Agency for Healthcare … safety and quality
of the U.S. healthcare system
AHRQ is not: A regulatory agency
6
About CAHPS: Patient … Experience
ASPECTS
OF PATIENT
EXPERIENCE
Access to Care
Courtesy and
Respect
Care
Coordination … • Dental Plans
• Home and
Community-
Based Services
8
CAHPS Surveys
CAHPS Surveys
Measuring patient … research
10
AHRQ’S CAHPS Program
Agency for Healthcare Research and Quality (AHRQ)
About CAHPS: Patient
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digital.ahrq.gov/sites/default/files/docs/page/2006WakefieldHalbeslebenWard_051311comp.pdf
June 16, 2021 - Communication (3 items, pre α = .82,
post α = .81)
“How often patients are asked the same questions … ”
Inter-Organizational Communication (2 items, pre α =
.83, post α = .83)
“Communication when patients … consistently lowest for those
without previous technology experience
PP = Provider-
Patient
Communication … 2
3
4
5
6
IM NR
Subscale
M
ea
n
S
co
re Pre No Experience
Pre Experience
Post No Experience … Post Experience
IM = Implementation
Strategy
NR = Nine Rights of
Quality Patient Care
Generally
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psnet.ahrq.gov/issue/commercialised-experience-operating-embodied-preferences-ambiguous-variations-and-explaining
August 24, 2022 - widespread patient harm. … in surgery: a descriptive qualitative study in 80 patients. … August 24, 2022
What are the implications for patient safety and experience of a major … with COVID-19 patients. … July 6, 2022
The psychological experience of obstetric patients and health care workers
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/consumer-reporting/research/reporting-patient-narratives.pdf
September 01, 2015 - With Standardized Measures of Quality
The Aim
While patients’ comments or narratives on their health … experience addressed by the CAHPS survey. … Consumer response to patient experience measures in complex
information environments. … Reporting Patient Narratives With Standardized Measures of Quality
The Aim
While patients’ comments … experience addressed by the CAHPS sur...
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psnet.ahrq.gov/issue/patient-and-physician-experience-interhospital-transfer-qualitative-study
April 12, 2023 - Study
Patient and physician experience with interhospital transfer: a qualitative … Patient and Physician Experience with Interhospital Transfer: A Qualitative Study. … Investigators found that physicians and patients were both dissatisfied with timing of transfers and … Patient and Physician Experience with Interhospital Transfer: A Qualitative Study. … May 8, 2017
Adverse diagnostic events in hospitalised patients: a single-centre, retrospective
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www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol1/Duthie.pdf
January 01, 2004 - Quantitative and Qualitative Analysis of Medication Errors: The New York Experience
131
Quantitative … and Qualitative Analysis of
Medication Errors: The New York Experience
Elizabeth Duthie, Barbara … Medication errors resulting in death, near death experience, or permanent
patient harm—New York Patient … A breakdown by
patient age revealed that the medication errors were more prevalent in patients
above … It should be noted that if proactive
intervention was taken and the patient did not experience a serious
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www.ahrq.gov/cahps/surveys-guidance/cg/using-data/index.html
December 01, 2023 - Recent meetings addressed topics related to improving patient experience:
Assessing Patient Experience … The Power of Patient Stories for Improving the Patient Experience . … Improving Patient Experience in Large Organizations . … Creative Strategies to Improve Patient Care Experience . … Medicaid Services, reward physician practices and groups that have demonstrated improvements in their patients
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www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-4.html
June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Learning From Narratives About Diagnostic Experience
Previous Page Next Page
Table of … Contents
Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of … Rigorous Methods
Learning From Narratives About Diagnostic Experience
Conclusion
References … often experience the consequences in the form of less effective treatments than anticipated.
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-outpt-mhs-webcast-bakdash.pdf
June 02, 2025 - Social Science Analyst,
Center for Quality Improvement & Patient Safety, AHRQ
Agency for Healthcare … Improving the safety and
quality of the U.S. healthcare system
AHRQ is not: A regulatory agency
6
Patient … Experience
ASPECTS
OF PATIENT
EXPERIENCE
Access to Care
Courtesy
and Respect
Care
Coordination … experience
Experience
with
Providers
• Clinicians and
Medical Groups
• Hospices
• Home Health … Experience
CAHPS Surveys Measuring patient experience
Uses for CAHPS Surveys
-
www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2-case-mix-mode-adjustments-webcast-bakdash.pdf
June 02, 2025 - Social Science Analyst,
Center for Quality Improvement & Patient Safety, AHRQ
Agency for Healthcare … safety and
quality of the U.S. healthcare system
AHRQ is not: A regulatory agency
6
Measuring Patient … Experience:
CAHPS® Program
ASPECTS
OF PATIENT
EXPERIENCE Culturally
Appropriate
Care
Care … experience of care in different settings
Experience
with
Providers
• Clinicians and
Medical Groups … Experience: CAHPS® Program
CAHPS Surveys Measuring patient experience of care in different settings
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psnet.ahrq.gov/issue/association-inpatient-hospital-experience-patient-safety-indicators-cross-sectional-canadian
February 17, 2017 - Study
Association of inpatient hospital experience with patient safety indicators … Association of inpatient hospital experience with patient safety indicators: a cross-sectional, Canadian … Investigators analyzed the relationship between patient experience scores and patient safety indicators … The authors concluded that patient experience ratings are an important indicator of health care quality … Association of inpatient hospital experience with patient safety indicators: a cross-sectional, Canadian
-
cdsic.ahrq.gov/sites/default/files/2023-10/Final%20OO%20Patient%20Outcomes%20of%20PC%20CDS%20to%20AHRQ%2010.6.23.pdf
January 01, 2023 - patients’ lived experience of,
and satisfaction with, receiving decision support-assisted care. … outcomes (i.e., patient experience and other patient-reported outcomes). … Experience Survey captures patient satisfaction with emotional support: asking
patients to rate the … Measures of Patient Experience. … Routine measurement of patient experience.
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psnet.ahrq.gov/issue/speaking-about-patient-perceived-serious-visit-note-errors-patient-and-family-experiences-and
February 15, 2023 - Providing patients access to their medical records can improve patient engagement and error identification … A survey of patients and families found that about half of adult patients and pediatric families who … mistakes: experience at 3 U.S. healthcare centers. … mistakes: experience at 3 U.S. healthcare centers. … and patient experience.
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psnet.ahrq.gov/issue/bringing-systemness-focus-quality-safety-and-patient-experience
June 17, 2014 - Experience. … Citation Text:
Bringing a ‘Systemness’ Focus to Quality, Safety, and Patient Experience. … Experience. … January 10, 2024
Partnership for Patients (PfP) Hospital Engagement Network (HEN) 2.0 … October 30, 2019
2015 Rosenthal Symposium: Protecting Patients: Advances and Future Directions
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www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-emergency-dept-webinar-ahrq.pdf
June 02, 2025 - patient experience data
− Quality improvement involving CAHPS
► Develops surveys and related materials … to assess PE in
health care settings, and with health plans and providers
9
Patient Experience … research topics:
► Patients’ experiences with care coordination, shared
decision-making, patient … engagement, and patient safety
► Collecting patient experience data using narrative protocols
for purposes … • Surveys measure patient experience of care in different
settings.
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psnet.ahrq.gov/issue/system-analysis-suboptimal-surgical-experience
March 23, 2011 - Study
A system analysis of a suboptimal surgical experience. … A system analysis of a suboptimal surgical experience. … A system analysis of a suboptimal surgical experience. … August 4, 2021
Effect of genetic diagnosis on patients with previously undiagnosed disease … July 26, 2023
Preventable morbidity and mortality among non-trauma emergency surgery patients
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digital.ahrq.gov/ahrq-funded-projects/improving-patient-access-and-patient-clinician-continuity-through-panel/citation/balancing-clinical-experience-in-outpatient-residency-training
January 01, 2023 - Balancing clinical experience in outpatient residency training. … Balancing clinical experience in outpatient residency training. … /24639474
Principal Investigator
Balasubramanian, Hari
Project Name
Improving Patient … Access and Patient-Clinician Continuity through Panel Redesign
Technology
Clinical Decision
-
www.ahrq.gov/cahps/news-and-events/events/index.html
August 01, 2025 - Upcoming: Strengthening Partnerships with Patients and Families to Assess and Improve the Experience … Patient experience, patient safety, and provider well-being: Associations and paths for quality improvement … Equity in patient experience with care. The science and implementation of patient narratives. … Methods for implementing and evaluating improvements in patient experience. … Experience Measurement (Webcast) (June 25, 2025) 2024 How Patient Narratives Can Support Your Patient
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psnet.ahrq.gov/perspective/patient-engagement-and-patient-safety
February 01, 2013 - to ground our work in the experience of the patient, and to recognize that patients and families have … Has the patient gotten beyond anger about the experience? … BJ : Oh, I absolutely think the strategies to hold hospitals accountable for the patient experience are … Many hospitals now have patient experience teams where they review data from the national benchmarking … Patients and families come with different strengths to each health care experience.