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141. What Are Patient-Reported Measures? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/patient-experience/prems-proms/index.html
     February 01, 2025 - Patient-Reported Experience Measures (PREMs) and Patient-Reported Outcome Measures (PROMs) are both important … PREMs focus on patients’ experiences with healthcare services.  … PROMs focus on patients’ self-reported health status and quality of life.  … Patient-Reported Experience Measures (PREMs) Healthcare organizations—including hospitals and medical … offices—can gather feedback about various aspects of patients’ care experiences using PREMs, such as

142. Advancing the Science and Implementation of Patient Narrative Elicitation and Reporting | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/2016-meeting-summary.html
     August 01, 2019 - narrative information as a complement to standardized patient experience survey scores, both to help … with analyzing and reporting patient narratives for use by clinicians to improve patient experience. … experience with the perceived burden to patients? … Patients vs. caregivers as respondents: How can elicitation methods be adapted to capture the experience … Value of feedback reporting to clinicians: Clinician acceptance of patient experience measures:

143. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
     June 02, 2025 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care The NYP Patient … Patient Experience Specialist for the Ambulatory Care Network, New York-Presbyterian New York, NY … experience survey operations? … experience? … comments – Provides reports to ACN Patient Experience Office  PG survey is based on but different

144. Understanding CAHPS Surveys: A Primer for New Users - CAHPS 101 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/fry-administering.pdf
     June 02, 2025 - Patient experience refers to what happened in a health care setting. … Patient experience is strongly associated with: Health Outcomes ▪ Patient adherence ▪ Process of care … Patient Experience vs. … Patient Satisfaction Experience Satisfaction Why Measure Patient Experience? … Experience with Providers Patient Experience with Facility-Based Care Patient Experience with Condition-Specific

145. Adapting patient experience data collection processes for lower literacy patient populations using tablets at the point of care. | Digital Healthcare Research
     digital.ahrq.gov/ahrq-funded-projects/engaging-diverse-patients-using-online-patient-portal/citation/adapting
     January 01, 2023 - Adapting patient experience data collection processes for lower literacy patient populations using tablets … Adapting patient experience data collection processes for lower literacy patient populations using tablets … 31095053 Principal Investigator Lyles, Courtney Project Name Engaging Diverse Patients … in Using an Online Patient Portal Technology Mobile Device Document Type Journal

146. A coaching program to improve employee engagement, culture of safety, and patient experience. | PSNet
     psnet.ahrq.gov/issue/coaching-program-improve-employee-engagement-culture-safety-and-patient-experience
     April 05, 2013 - Study A coaching program to improve employee engagement, culture of safety, and patient … experience. … A coaching program to improve employee engagement, culture of safety, and patient experience. … Employee engagement , safety culture, and patient experience are positively associated and typically … A coaching program to improve employee engagement, culture of safety, and patient experience.

147. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Welcome from AHRQ (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-ginsberg.pdf
     June 02, 2025 - ► Practice Improvement: Create tools for health care professionals to improve care for their patients … experience of care ► Strategies for reporting patient experience measures ► Methods for improving quality … ► Patient experience of care ≠ patient satisfaction • CAHPS measures encompass the range of interactions … patients have with the healthcare system • Measures include: ► Communication with providers ► Access … core set of closed-ended CAHPS survey questions ► Provide value-added information that is helpful to patients

148. Executive Summary | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-1.html
     June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Executive Summary Previous Page Next Page Table of Contents Patient Experience as … of patient and family experience and reduce the harms that follow adverse diagnostic events. … What questions about learning from patients’ diagnostic experience remain in need of future research. … Key insights about learning from patient experience to address diagnostic problems include: To obtain

149. CAHPS 101 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-101-webcast-03-fry.pdf
     June 02, 2025 - CAHPS 101 WHAT IS PATIENT EXPERIENCE AND HOW DOES CAHPS MEASURE IT? … Stephanie Fry Senior Study Director Westat What is Patient Experience? … Patient experience encompasses the range of interactions that patients have with the health care system …  Financial performance CAHPS Core Surveys: Some Examples Patient Experience with Providers ► … What is Patient Experience? Patient Experience vs.

150. CAHPS Child Hospital Survey: The CAHPS Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-bakdash.pdf
     June 02, 2025 - 6 Patient Experience 7 ASPECTS OF PATIENT EXPERIENCE Culturally Appropriate Care Care … Experience CAHPS surveys are considered the gold standard for patient experience measurement because … Use a standardized methodology for development, validation, and revision • Extensively tested with patients … 8 CAHPS Surveys Measuring patient experience Experience with Providers • Clinicians and Medical … Experience CAHPS Program: Gold Standard for Patient Experience CAHPS SurveysMeasuring patient experience

151. Understanding CAHPS® Surveys: A Primer for New Users - Fry (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/webinar-012220-fry.pdf
     June 02, 2025 - Understanding CAHPS® Surveys: A Primer for New Users - Fry WHAT IS PATIENT EXPERIENCE AND HOW DOES … Stephanie Fry Senior Study Director Westat What is Patient Experience? … Patient experience encompasses the range of interactions that patients have with the health care system … Patient Satisfaction Experience Satisfaction • Whether something happened, or how often it happened … What is Patient Experience? Patient Experience vs.

152. We want to know: patient comfort speaking up about breakdowns in care and patient experience. | PSNet
     psnet.ahrq.gov/issue/we-want-know-patient-comfort-speaking-about-breakdowns-care-and-patient-experience
     May 20, 2020 - speaking up about breakdowns in care and patient experience. … We want to know: patient comfort speaking up about breakdowns in care and patient experience. … We want to know: patient comfort speaking up about breakdowns in care and patient experience. … July 6, 2022 Speaking up about patient-perceived serious visit note errors: patient and … June 19, 2019 When doctors share visit notes with patients: a study of patient and doctor

153. CAHPS Bibliography | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/bibliography/index.html
     November 01, 2024 - The Importance of Providing Training to Informal Caregivers of Hospice Patients: Caregiver Experience … Is Primary Care Patient Experience Associated with Provider-Patient Language Concordance and Use of Interpreters … Is Primary Care Patient Experience Associated with Provider-Patient Language Concordance and Use of Interpreters … Learning from patients: The impact of using patients' narratives on patient experience scores. … What Patient-Experience Data Reveal about Trust.

154. Advancing the Science and Implementation of Patient Narratives: Summary of Presentations (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narratives-presentations-summary.pdf
     January 01, 2022 - series of open-ended questions added to the end of CAHPS and other patient experience surveys. … more inspired to engage in changes that would improve patient experience. … Patient Narratives Research Meeting: Summary 7 A previous version of NYP’s patient experience survey … experience officers, patients, and patient advocates rank-ordered item alternatives. … the Patient and Family Experience of Care survey to examine whether patients and their families were

155. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Intro (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-intro.pdf
     June 02, 2025 - Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Intro Learning … from Patient Narratives Through Innovative Feedback Reporting Methods A Webcast Presented by the AHRQ … Narrative Reporting Project • Impact on Staff Experience • Impact on Patient Experience • NYP Leadership … Schlesinger, PhD Professor of Health Policy Yale School of Public Health Rick Evans, MA Senior VP, Patient … Services and Chief Experience Officer New York-Presbyterian Hospital 4 Learning from Patient Narratives

156. Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2.html
     July 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Next Page Table of Contents Patient Experience as a Source for Understanding the Origins … , Impact, and Remediation of Diagnostic Errors Executive Summary Introduction Eliciting Patients … Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Volume 2: Eliciting Patient Narratives.

157. CAHPS Program: Improving Response Rates and Representativeness - AHRQ’S CAHPS Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-rr-webcast-011124-bakdash.pdf
     June 02, 2025 - 6 Patient Experience ASPECTS OF PATIENT EXPERIENCE Access to Care Courtesy and Respect Care … Experience CAHPS surveys are considered the gold standard for patient experience measurement because … Use a standardized methodology for development, validation, and revision • Extensively tested with patients … 8 CAHPS Surveys Measuring patient experience of care in different settings Experience with Providers … Experience CAHPS Program: Gold Standard for Patient Experience Uses for CAHPS Surveys CAHPS Survey

158. Patient and provider experience of electronic patient portals and secure messaging in mental health treatment. | Digital Healthcare Research
     digital.ahrq.gov/ahrq-funded-projects/development-targeted-patient-portal-intervention-improve-depression-treatment/citation/patient
     January 01, 2023 - Patient and provider experience of electronic patient portals and secure messaging in mental health treatment … Patient and provider experience of electronic patient portals and secure messaging in mental health treatment … Principal Investigator Turvey, Carolyn Project Name Development of a Targeted Patient … Intervention to Improve Depression Treatment Adherence, Satisfaction, and Outcomes Technology Patient … Portal Document Type Journal Publication Population Adults Patient Physician

159. How can patient-held lists of medication enhance patient safety? A mixed-methods study with a focus on user experience. | PSNet
     psnet.ahrq.gov/issue/how-can-patient-held-lists-medication-enhance-patient-safety-mixed-methods-study-focus-user
     February 16, 2022 - A mixed-methods study with a focus on user experience. … This mixed-methods study of patients, caregivers and healthcare professionals explores how patient-held … A mixed-methods study with a focus on user experience. … of patient experience in the English NHS: an observational study. … September 9, 2020 When doctors share visit notes with patients: a study of patient and

160. Understanding CAHPS Surveys: A Primer for New Users - CAHPS Program (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ginsberg-cahps-program.pdf
     June 02, 2025 - experience of care ►Measuring patient experience; collecting patient experience data ►Reporting of … patient experience data ►Improving quality based on CAHPS survey results 10 Patient Experience of … Care Research at AHRQ ► Patients’ experiences with care coordination, shared decision- making, patient … engagement, and patient safety ► Collecting patient experience data using narrative protocols for … experience with telehealth ► Assessing racial and ethnic disparities in patient experience AHRQ’