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101. Patient Experience Measures from the CAHPS Nursing Home Family Member Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/nh/about/measures-nursing-home-family-member-609.pdf
     December 28, 2017 - Patient Experience Measures from the CAHPS Nursing Home Family Member Survey Patient Experience Measures … CAHPS® Nursing Home Family Member Survey This document reviews the types of patient experience measures … Psychometric analyses also indicate that composite measures are reliable and valid measures of patients … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html Patient Experience … Learn more about using CAHPS survey results to improve patient experience.

102. Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-lessons-improving-scores.pdf
     October 01, 2020 - Lessons From Healthcare Organizations on Improving Patient Experience webcast-Franchetti Lessons on … 3-question automated IVR survey using 5-point scale (courtesy, information, overall experience with … supplemental weekly IVR surveys through Jan. 2020 • Medicaid member journey-mapping in 2019 • Customer Experience … can do an immediate after-call survey 23 Contact Information Lisa Franchetti, MA, CPHQ Customer Experience

103. Strategies for Improving Patient Experience with Ambulatory Care: Tools to Help Patients Communicate Their Needs (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-h.pdf
     July 07, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Tools to Help Patients Communicate … Experience Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.H. … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … /index.html Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.H.

104. Strategies for Improving Patient Experience with Ambulatory Care: Training to Advance Physicians’ Communication Skills (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-g.pdf
     July 31, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Training to Advance Physicians’ Communication … Skills The CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience … Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.G. … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.G.

105. Eliciting Patients’ Diagnostic Experiences Using Rigorous Methods | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-3.html
     June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Table of Contents Patient Experience as a Source for Understanding the Origins, Impact, and … One option is to add questions about diagnostic safety to existing patient experience surveys. … Determining Which Entities Should Be Responsible for Eliciting Patient Experience Patient experience … collected by incorporating elicitation questions into existing patient experience surveys.

106. Strategies for Improving Patient Experience with Ambulatory Care: Support Groups and Self-Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/cahps-strategy-section-6-j.pdf
     July 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Support Groups and Self-Care The … CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section … 6: Strategies for Improving Patient Experience with Ambulatory Care 6.J. … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience

107. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast - WELCOME (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-welcome.pdf
     June 02, 2025 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast … - WELCOME AHRQ’s CAHPS Program: Addressing Emerging Needs for Patient Experience Measurement and … to the Survey Instruments • Responses to Current Information Needs • Use of the Surveys to Improve Patient … Experience • Questions and Answers 3 Today’s Speakers Joann Sorra, PhD Vice President Westat Moderator

108. Client Experience Measures and Gaps | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/rep4.html
     June 01, 2010 - Environmental Scan of Measures for Medicaid Title XIX Home and Community-Based Services Client Experience … Functioning Measures and Gaps Client Experience Measures and Gaps Program Performance Measures and … satisfaction" specified in the language of the DRA with the broader concept of "client experience." … While, by definition, client experience measures are derived from client-reported data, arguments can … be made for using knowledgeable proxy respondents when clients are unable to respond for themselves.

109. Advancing the Impact of Consumer Experience of Care Measurement: What’s Next? | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/blog/ahrqviews/consumer-experience-measurement.html
     September 01, 2023 - Too often we measure patient experience for a single transaction, rather than an episode of care or longitudinally … Patient- experience measures to assess these innovations would be helpful to ensure the innovations are … Can we get more information from patients about their experience with bias? … If we’re going to embrace the patient experience holistically, let’s make sure we collect standardized … ’ perceptions of their experience and provide tools to improve patient experience.

110. Introduction | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-2.html
     June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Introduction Previous Page Next Page Table of Contents Patient Experience as a Source … safety data using patient reported experience and patient information and feedback. 19 A 2020 review … Learning from patient experience also calls for a lasting commitment to parlay insights into action that … We next identify alternative strategies for measuring patient experience, strategies that can be categorized

111. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Overview of NYP Patient Narrative Reporting Project (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-shaller.pdf
     June 02, 2025 - Experience ► Maria Colon, Patient Experience Program Manager ► Annery Polanco, Patient Experience Lead … Narratives • Patient narratives – feedback from patients in their own words – can provide valuable … insights for improving patient experience • The CAHPS Team has developed a Narrative Item Set (NIS) … for ambulatory patient experience surveys • Practice leaders, staff and clinicians face challenges … experience survey 15 Standard Reporting of Patient Comments • Survey comments distributed weekly

112. The effect of facility characteristics on patient safety, patient experience, and service availability for procedures in non–hospital-affiliated outpatient settings: a systematic review. | PSNet
     psnet.ahrq.gov/issue/effect-facility-characteristics-patient-safety-patient-experience-and-service-availability
     April 12, 2023 - Review The effect of facility characteristics on patient safety, patient experience … The effect of facility characteristics on patient safety, patient experience, and service availability … experience and safety . … The effect of facility characteristics on patient safety, patient experience, and service availability … December 18, 2017 The weekend effect in hospitalized patients: a meta-analysis.

113. Introduction | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-2.html
     June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Introduction Previous Page Next Page Table of Contents Patient Experience as a Source … experience began 50 years ago. … experience surveys, relying exclusively on closed-ended questions, did not ask about patient safety, … experience.

114. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/cahps-strategy-6-q.pdf
     November 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service The … CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section … 6: Strategies for Improving Patient Experience with Ambulatory Care 6.Q. … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience

115. Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-q.pdf
     November 01, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Standards for Customer Service The … CAHPS Ambulatory Care Improvement Guide Practical Strategies for Improving Patient Experience Section … 6: Strategies for Improving Patient Experience with Ambulatory Care 6.Q. … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience

116. Engaging as partners in patient safety: the experience of librarians. | PSNet
     psnet.ahrq.gov/issue/engaging-partners-patient-safety-experience-librarians
     June 01, 2016 - Newspaper/Magazine Article Engaging as partners in patient safety: the experience … Citation Text: Engaging as partners in patient safety: the experience of librarians. … Patient Saf Qual Healthc. March/April 2009;6:28-30,32-33.  … safety: the experience of librarians. … April 2, 2008 Patient engagement in patient safety: barriers and facilitators.

117. Consumer Assessment of Healthcare Providers and Systems (CAHPS®) 2022 Virtual Research Meeting Summary: Assessing Patient Experience for Insights into Enhancing Equity in Healthcare (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-virtual-research-meeting-summary_2022.pdf
     January 01, 2022 - Experience Surveys 14 Session 3: Gathering Additional Information on Disparities in Patient Experience … experience among minorities, and communicating sensitively with patients of different backgrounds … The experience of care for Black and Hispanic patients is similar to or better than it is for White … Experience Surveys Improving the Participation of Diverse Populations in Patient Experience Surveys … Experience Surveys Session 3: Gathering Additional Information on Disparities in Patient Experience

118. The CAHPS Program | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/cahps-program/index.html
     April 01, 2023 - Its purpose is to support investigator-led research to better understand patient experience with healthcare … and develop scientifically valid and feasible strategies and tools to: Assess patient experience … Another responsibility of the Consortium is to determine whether patient experience surveys submitted … Evaluations of efforts to improve patient experience. … Research on the use of narratives to improve patient experience.

119. The CAHPS Ambulatory Care Improvement Guide: Determining Where to Focus Efforts to Improve Patient Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/5-determining-focus/cahps-ambulatory-care-guide-section-5.pdf
     May 01, 2017 - Why Improve Patient Experience? 3. Are You Ready to Improve? 4. … Many vendors offer access to comparison norms for their clients.  Community-level data. … Assess Which Aspects of Patient Experience Are Most Important to Your Members or Patients Another method … Determining Where to Focus Efforts to Improve Patient Experience May 2017 5-15 Why might patients … Assess Which Aspects of Patient Experience Are Most Important to Your Members or Patients 5.B.

120. Proposed Projects in CAHPS VI | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/cahps-program/cahps-VI.html
     February 01, 2025 - experience surveys. … Improving Patient Experience Proposed research studies focus on the following: Improving patient engagement … patients and those with provider-patient language discordance. … patient care experience. … Assessing and improving the emotional experience of patient care in the hospital setting.