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Showing results for "patient experience".
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121. AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Parast (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-parast.pdf
     December 19, 2019 - CAHPS Survey Modes and Response Rates - Parast Testing the Feasibility of the Emergency Department Patient … Experience of Care (EDPEC) Survey Layla Parast, RAND Corporation 23 Disclosure This study was … contract number GS-10F- 0275P/75FCMC18F0061, “National Implementation of the Emergency Department Patient … Experience of Care (EDPEC) Discharged to Community (DTC) Survey,” funded by the Centers for Medicare … ►Majority of adult emergency department patients were eligible • Patients randomized within hospital

122. CAHPS Dental Plan Survey | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/surveys-guidance/dental/index.html
     March 01, 2018 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience CAHPS Announcements Contact CAHPS CAHPS Dental Plan Survey … Experience Measures from the CAHPS Dental Plan Survey (PDF, 614 KB) Users of this survey may want … experience: Care from Dentists and Staff Access to Dental Care Dental Plan Information and Services … Defense's health plan for military personnel and their dependents, developed this survey to measure patients

123. Using the AHRQ Pharmacy Survey on Patient Safety Culture (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/pharmacy/pharmwebinar/motzslides.pdf
     May 12, 2014 - Patient Safety Culture at Aurora Health Care • AHRQ Survey on Patient Safety (SOPS) conducted in … Experience with the Pharmacy Safety Culture Pilot Study • • • 2012 - an outpatient pharmacy … Follow up from Pilot Study • Some QI Project Examples: – Accurately identify patients using date of … Aurora Pharmacies Overview Aurora Patient Safety Culture Patient Safety Culture at Aurora Health … Care Experience with the Pharmacy Safety Culture Pilot Study Pilot Study – Selected Results Follow

124. CAHPS Cancer Care Survey | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/surveys-guidance/cancer/index.html
     July 01, 2020 - Experience CAHPS Announcements Contact CAHPS CAHPS Cancer Care Survey … All three instruments build on the CAHPS Clinician & Group Survey to capture aspects of the experience … of care that are important to patients who received cancer treatment and for which these patients are … experience with cancer care: Getting timely appointments, care, and information (composite measure … Patients’ rating of overall cancer care (single-item measure).

125. Using the Trademarked CAHPS Name | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/about-cahps/using-cahps-name/index.html
     May 01, 2022 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience? … Experience CAHPS Announcements Contact CAHPS Using the Trademarked … If you are fielding a patient experience survey based on a CAHPS survey, please refer to the guidelines … its initial focus on enrollees' experiences with health plans to a broader focus on consumers' and patients

126. CAHPS Surgical Care Survey Measures | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/surveys-guidance/surgical/about/survey-measures.html
     April 01, 2018 - Measures For more information: Patient Experience Measures from the CAHPS Surgical Care Survey … How Well Surgeon Communicates With Patients After Surgery Q31        After your surgery, did this … Patients' Rating of the Surgeon "> Q35        Using any number from 0 to 10, where 0 is the worst … Patients' Rating of the Anesthesiologist * Q25        Using any number from 0 to 10, where 0 is the … experience with the anesthesiologist would be best suited to efforts to improve patient experience rather

127. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/improving-cg-cahps-scores-webcast-transcript.pdf
     March 01, 2016 - We've never wanted patient experience targets to be standalone. … My team, the Patient Experience Team, would staff those cabinets. … There's a lot of misperception out there about what patient experience is all about. … There's a lot of cynicism about patient experience. … We utilize the data from CAHPS, but we supplement with other patient experience data.

128. About Measure Specifications and Reporting | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/about.html
     August 01, 2021 - needs and their family’s/caregiver’s experience with their child’s inpatient stay. … The Child HCAHPS Survey is a survey of parents or guardians about pediatric inpatient experience of care … The Patient Experience Measures from the CAHPS Child Hospital Survey document reviews the types of … Improving Response Rates and Representation of Hard-to-Reach Groups in Family Experience Surveys , featured … in Academic Pediatrics , discusses the research team’s experience using tablets to administer the Child

129. Guide for Developing a Community-Based Patient Safety Advisory Council | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncil1.html
     April 01, 2018 - The information in this guide can help those who seek to convene advisory councils that involve patients … up patient councils to address other issues in which patients' voices are important, such as developing … variety of perspectives from the health care industry, especially those who represent the consumer experience … patients, health care providers, and the community. … Particularly highlighted is the experience of the Aurora Health Care project, which led to the creation

130. Recent Insights Into CAHPS Survey Modes and Response Rates | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-111919.html
     December 01, 2019 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience CAHPS Announcements Contact CAHPS Recent Insights Into … CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare Research … Statistician RAND Testing the Feasibility of the Emergency Department Patient Experience of Care (EDPEC

131. Hiring a Vendor for a CAHPS Survey | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/surveys-guidance/helpful-resources/hiring/index.html
     December 01, 2018 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience CAHPS Announcements Contact CAHPS Hiring a Vendor for a … CAHPS Survey Users of CAHPS surveys of patient experience typically seek out and contract with … needs of your project (e.g., if you are going to conduct a telephone survey, you want a vendor with experience … Contact their other clients.

132. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
     October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care The CAHPS Narrative … Protocol is intended to:  Prompt survey respondents to tell a clear and comprehensive story about their experience … staff  Complement the closed-ended survey questions  Provide value-added information helpful to both patients … but also poses concerns:  Posted comments are typically not drawn from a representative sample of patients … Highlight domains of care that are important to patients but not included on the Clinician & Group Survey

133. CAHPS Clinician and Group Survey 3.0 Measures | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
     September 01, 2020 - Experience CAHPS Announcements Contact CAHPS CAHPS Clinician and Group … Survey 3.0 Measures For more information: Patient Experience Measures from the CAHPS Clinician … provider's office How Well Providers Communicate with Patients Q11        Provider explained things … Provider showed respect for what patient had to say Q15        Provider spent enough time with patient … and receptionists were helpful Q22        Clerks and receptionists were courteous and respectful Patients

134. CAHPS Health Plan Survey | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/surveys-guidance/hp/index.html
     April 01, 2024 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience CAHPS Announcements Contact CAHPS CAHPS Health Plan Survey … experience measures. … experience: Getting needed care. … Agency for Healthcare Research and Quality's efforts to develop standardized surveys of consumers' experience

135. May 8: Using Multiple Feedback Methods to Complement Consumer Assessment of Healthcare Providers and Systems Survey Data | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/news/cahps-webinar.html
     April 01, 2024 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Findings & Reports Evidence-based Practice Center (EPC) Reports Fact Sheets Grantee Final Reports: Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … experience professionals use multiple feedback methods to fully capture the patient voice. … Donna Richardson, M.S., Customer Experience (CX) Outcomes Supervisor, U.S.

136. Introducing a Protocol To Obtain Patient Comments Using the CAHPS Clinician & Group Survey (Webcast) | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/news-and-events/events/webinar-012617.html
     May 01, 2018 - Experience CAHPS Announcements Contact CAHPS Introducing a Protocol … How patient comments affect consumers’ use of physician performance measures. … Using Patient-Reported Information to Improve Clinical Practice. … Taking Patients’ Narratives about Clinicians from Anecdote to Science. … Consumer response to patient experience measures in complex information environments.

137. Summary of the 2018 AHRQ CAHPS Research Meeting (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/survey-methods-research/summary-research-meeting.pdf
     January 01, 2019 - Experience of Care Survey. … Findings from the study suggested that administering patient experience surveys prior to discharge using … experience survey. … experience in the emergency department. … This work is essential for developing accurate and useful information on patient experience, which is

138. Primary Care Practice Facilitation Curriculum Module 27: Helping Practices Optimize EHRs for Patient-Centered Medical Home Transformation and Quality Improvement (pdf file)
     www.talkingquality.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-27-ehr-and-pcmh.pdf
     January 15, 2024 - experience, and better staff experience. … Will the changes enhance or detract from the patient experience? Is the process patient-centered? … Patient engagement? A positive customer experience? … on patient experience. … Another very helpful process, called experience-based co-design, is to partner with one or two patients

139. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (Webcast) | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/cahps/news-and-events/events/20141022_cg/webcast_10_22_14_cg.html
     July 01, 2018 - Experience CAHPS Announcements Contact CAHPS Achieving Excellence … The top-performing medical practices shared how they provide patients with positive experiences in the … Experience of Care: Inventory of Improvement Resources. … Experience. … July 2011. 2013 CAHPS ® Clinician & Group Survey Database Chartbook: What Patients Say About Their

140. Other Resources | Agency for Healthcare Research and Quality
     www.talkingquality.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/other-resources.html
     July 01, 2021 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Published Articles About Child HCAHPS Survey Development The Development of a Pediatric Inpatient Experience … of Care Measure: Child HCAHPS ( Pediatrics ) (PDF, 380 KB) Variation in Family Experience of Pediatric … Inpatient Care As Measured by Child HCAHPS ( Pediatrics ) (PDF, 846 KB) Factors Associated With Family Experience … Pediatrics ) (PDF, 1.5 MB) Improving Response Rates and Representation of Hard-to-Reach Groups in Family Experience