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www.cpsi.ahrq.gov/practiceimprovement/delivery-initiative/rodriguez/index.html
December 01, 2020 - Patient Experience Survey (random samples of patients with 2+ visits) (2012 RR= 45%, n=907; 2013 RR= … Patient and clinic random effects are used to account for the clustering of time within patients and … Patient Experience:
More improvement (7.6 points) in patients’ experiences of chronic illness care … data across diverse CHC organizations serving different ethnic communities and link with patient experience … Patient experience has got to be front and center of future efforts, as team-based models require patient
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www.cpsi.ahrq.gov/research/findings/final-reports/advisorycouncil/adcouncilack.html
April 01, 2018 - Including patients in the design and implementation of initiatives to improve patient safety has given … and insight to the needs of our patients. … It was a truly phenomenal committee and provided the rewarding experience of doing something worthwhile … These individuals used their personal insights, knowledge, and experience to create a safer environment … for patients.
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www.cpsi.ahrq.gov/research/findings/final-reports/ptflow/section2.html
July 01, 2018 - Based on the experience of the Urgent Matters Learning Network (UMLN) hospitals, we recommend that, at … The experience of the UMLN participants highlighted the important—yet often unrecognized—roles played … implementation team that included the hospital's chief nursing officer (senior leader), an ED physician who had experience … progressive care, cardiac step-down unit expressed concerns that the tool was not detailed enough for their patients … report tool for patients requiring more complex care.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_PFE_Benefits_Hosp_508.pdf
January 01, 2012 - Not only is engaging patients
and families and providing patient- and family-centered
care the right … in patients’ ratings of care.14 At Georgia
Health Sciences Medical Center, implementing patient
and … in which 41 percent indicated they would be
willing to switch hospitals for a better patient
experience … What is the "patient experience"? … A better hospital
experience. McKinsey Quarterly.
21. McCarthy D.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_7_Story_Hndout_508.pdf
May 16, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 7)
Guide to Patient and Family Engagement … What improvements would you suggest to make things better for other patients and families? … Adapted from University of Washington Medical Center, Patient and Family Centered Care and Education
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www.cpsi.ahrq.gov/news/newsletters/e-newsletter/879.html
September 01, 2023 - experience information can improve patient safety and the well-being of the healthcare workforce. … Experience Can Help Us Achieve the Quintuple Aim in Healthcare . ”
AHRQ-Supported Online Tool Helps … visits among patients and families living with chronic conditions, according to a new study. … Medicare patients, 2013-2019. Duan KI, Wong ES, Liao JM, et al. … Social features of integration in health systems and their relationship to provider experience, care
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www.cpsi.ahrq.gov/cahps/surveys-guidance/dental/about/Development-of-the-Dental-Plan-Survey.html
April 01, 2020 - Experience
CAHPS Announcements
Contact CAHPS
Development of the Dental … A dimension encompassing patients' communication and interaction with the dental care provider, including … patient-doctor rapport and fostering of a collaborative relationship. … A dimension regarding patients' perception of comfort, functionality, and aesthetics of dental work, … Additional testing of patient experience measures.
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www.cpsi.ahrq.gov/cahps/cahps-database/index.html
December 01, 2023 - Research
Education & Training
Hospitals & Health Systems
Prevention & Chronic Care
Quality & Patient … Featured
Clinicians & Providers
Hospitals & Health Systems
Prevention & Chronic Care
Quality & Patient … Experience
CAHPS Announcements
Contact CAHPS
CAHPS Databases … The CAHPS Databases also offer important sources of primary data for approved research related to patient … experience of care, as measured by CAHPS surveys.
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www.cpsi.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5.html
August 01, 2022 - Effective communicators who participate in conversations with patients, families, and caregivers following … These individuals should demonstrate:
Experience in communicating with patients and families about … Sufficient clinical knowledge and experience to answer relevant questions. … , recommendations, performance reviews, professional experience, position within the organization, and … patient satisfaction scores.
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www.cpsi.ahrq.gov/news/blog/ahrqviews/ahrq-launches-pcor-strategy.html
July 01, 2023 - and provider experience and advance healthcare delivery. … Our goal is to achieve better health outcomes by keeping the needs of patients at the forefront, with … Trust among patients and providers must be prioritized and extended to co-creating new and meaningful … Commenters encouraged ongoing transparency of healthcare costs among patients, providers, and payers … Patient, family, community, and provider experience of care that enhances trust in the healthcare system
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www.cpsi.ahrq.gov/evidencenow/projects/heart-health/research-results/research/interview-protocol-pcip-staff-ny.html
March 01, 2021 - Research
Education & Training
Hospitals & Health Systems
Prevention & Chronic Care
Quality & Patient … Findings & Reports
Evidence-based Practice Center (EPC) Reports
Fact Sheets
Grantee Final Reports: Patient … Featured
Clinicians & Providers
Hospitals & Health Systems
Prevention & Chronic Care
Quality & Patient … Domains include: external context/environment, internal practice context, intervention experience with … the cooperative, and experience with the practice network.
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www.cpsi.ahrq.gov/evidencenow/projects/heart-health/research-results/research/interview-protocol-provider-ny.html
March 01, 2021 - Research
Education & Training
Hospitals & Health Systems
Prevention & Chronic Care
Quality & Patient … Findings & Reports
Evidence-based Practice Center (EPC) Reports
Fact Sheets
Grantee Final Reports: Patient … Featured
Clinicians & Providers
Hospitals & Health Systems
Prevention & Chronic Care
Quality & Patient … AHRQ Grants by State
Searchable database of AHRQ Grants
PCOR
AHRQ Projects funded by the Patient-Centered … Domains include: internal practice context, intervention experience with the cooperative, and experience
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www.cpsi.ahrq.gov/patient-safety/diagnostic-excellence-grants/index.html
June 01, 2023 - Measures
Reports
Engaging Patients and Families
About AHRQ's Quality & Patient Safety … Who Experience Delayed Cancer Diagnosis
Principal Investigators:
Gordon David Schiff, Brigham … Engage and deeply learn from patients who have experienced delayed cancer diagnoses. … who experience inpatient deaths, ICU transfers, or rapid-response team calls taking place at hospitals … communication and experience and to reduce errors and harm throughout the diagnostic journey.
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www.cpsi.ahrq.gov/cahps/surveys-guidance/oas/index.html
November 01, 2023 - Experience
CAHPS Announcements
Contact CAHPS
CAHPS Outpatient and … The survey asks about patients' experiences with:
Preparation for the surgery or procedure. … HOPDs and ASCs can use the survey results to improve the services provided to patients and to support … The goal of the survey development process was to identify and include dimensions of care that patients … Conducting focus groups with patients who had a recent outpatient surgery or procedure.
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_11_PPT_508.pdf
June 11, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 11)
Guide to Patient & Family Engagement … Patient and family engagement:
• Creates an environment where patients, families,
clinicians, and … and family
insights
– Identify and implement ways of improving the care
experience for all patients … Discuss and plan changes to improve hospital quality and
safety
– Identify ways of improving the care experience … for all
patients and families
• Formal group that meets regularly
– Membership: Majority patients
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www.cpsi.ahrq.gov/cahps/consumer-reporting/guidelines/contents/index.html
March 01, 2016 - Experience
Guidelines for Reporting CAHPS Survey Results
Research on Reporting Information … to Consumers
Improving Patient Experience
CAHPS Announcements
Contact CAHPS … Examples of reports on patients’ experiences with care are available in AHRQ’s TalkingQuality Web site … background and characteristics of doctors included in the group
Whether doctors are accepting new patients … you may want to provide some or all of this information with the survey results or tell consumers and patients
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www.cpsi.ahrq.gov/ncepcr/care/coordination/atlas/chapter6m.html
June 01, 2014 - Picker Patient Experience (PPE-15)
Care Coordination Measure Mapping Table
Measurement Perspective … Evidence indicates that the Picker Patient Experience Questionnaire (PPE-15) has high levels of internal … The Picker Patient Experience Questionnaire: Development and validation using data from in-patient surveys … Perceptions of Care (PPOC)
Purpose: To measure and determine Veterans Administration (VA) patients … health status. 1 Two domains of patient-centered care measured in the PPOC—communication between patients
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www.cpsi.ahrq.gov/news/blog/ahrqviews/impacts-gun-violence.html
March 01, 2023 - These patients are their neighbors, their friends, their classmates, and at times their own relatives … They experience the losses first-hand, with an anguishing intimacy that none of us would wish for or … Safety , a partnership of healthcare systems, Federal partners, patients, and families devoted to advancing … safety—not only among patients, but for the Nation’s healthcare workers. … The pain that healthcare workers experience is our pain, too.
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www.cpsi.ahrq.gov/cahps/item-sets/index.html
February 01, 2024 - Research
Education & Training
Hospitals & Health Systems
Prevention & Chronic Care
Quality & Patient … Experience
CAHPS Announcements
Contact CAHPS
What Are CAHPS Supplemental … For example, a user of the Clinician & Group Survey may want to ask patients to comment on their experiences … Read descriptions of these item sets and how they are used:
Patient Narratives . … Patient-Centered Medical Home .
Health Literacy .
Health Information Technology .
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www.cpsi.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
September 01, 2010 - end, there is a growing interest in administering
a standardized survey that could be used to assess patients … experience with the medical home. … NCQA has gathered
extensive feedback from stakeholders on the development
of a patient experience survey … or a brief comment card
are concerned that patients may not complete a survey that
seems lengthy. … Some providers currently administer their patient surveys
by handing the survey to the patient during