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Showing results for "patient experience".
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121. Primary Care Practice Facilitation Curriculum Module 27: Helping Practices Optimize EHRs for Patient-Centered Medical Home Transformation and Quality Improvement (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/pcpf-module-27-ehr-and-pcmh.pdf
     January 15, 2024 - experience, and better staff experience. … Will the changes enhance or detract from the patient experience? Is the process patient-centered? … Patient engagement? A positive customer experience? … on patient experience. … Another very helpful process, called experience-based co-design, is to partner with one or two patients

122. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (Webcast) | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cahps/news-and-events/events/20141022_cg/webcast_10_22_14_cg.html
     July 01, 2018 - Experience CAHPS Announcements Contact CAHPS Achieving Excellence … The top-performing medical practices shared how they provide patients with positive experiences in the … Experience of Care: Inventory of Improvement Resources. … Experience. … July 2011. 2013 CAHPS ® Clinician & Group Survey Database Chartbook: What Patients Say About Their

123. Patient and Family Engagement in the Surgical Environment Module: Facilitator Notes | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/hai/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement-fac-notes.html
     May 01, 2017 - experience, through face-to-face education and written take-home materials. … Slide 12: The Patient's Ambulatory Surgery Center Experience Say: Awareness of what patients face … A lack of engagement skills or a negative past experience in engaging patients and families may prevent … These include— Depersonalizing the patient’s experience by referring to a patient by a number instead … experience, and time, they will be more likely to practice it routinely.

124. Patient and Family Engagement for Perinatal Safety: Facilitator Guide | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
     July 01, 2023 - Slide 3: The Patient's Hospital Experience Say: Being aware of what patients face when they are … may experience better clinical outcomes. … Try to see the experience through the patient's eyes. … Advocates for clients by empowering clients to speak up for themselves and encourages patient/clinician … Slide 20: How To Communicate About an Adverse Event Say: Patients and family members experience

125. CAHPS for Merit-Based Incentive Payment System (MIPS) Survey | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cahps/surveys-guidance/cg/cahps-mips.html
     July 01, 2022 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving Patient … Experience CAHPS Announcements Contact CAHPS CAHPS for Merit-Based … experience measures (referred to as summary survey measures, or SSMs): Getting Timely Care, Appointments … Stewardship of Patient Resources.

126. CAHPS Adult Hospital Survey | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cahps/surveys-guidance/hospital/about/adult_hp_survey.html
     November 01, 2023 - Experience CAHPS Announcements Contact CAHPS CAHPS Adult Hospital … to which professionals in hospital settings are reducing the health literacy demands they place on patients … Interpreter services —These items assess patients' experiences with interpreter services in hospitals … experience: six composite measures, two individual items, and two global ratings. … Responsiveness of hospital staff (composite measure) Discharge information (composite measure) Patients

127. Strategy 6A: Open Access Scheduling for Routine and Urgent Appointments | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/strategy6a-openaccess.html
     March 01, 2020 - Experience Ambulatory Care Improvement Guide Strategy 6A: Open Access Scheduling … Experience Ambulatory Care Improvement Guide Section 1: About the CAHPS Ambulatory Care … Improvement Guide Section 2: Why Improve Patient Experience? … Experience Section 6: Strategies for Improving Patient Experience with Ambulatory Care … Research on Improving Patient Experience CAHPS Announcements Contact CAHPS

128. CAHPS In-Center Hemodialysis Survey | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cahps/surveys-guidance/ich/index.html
     November 01, 2023 - Experience CAHPS Announcements Contact CAHPS CAHPS In-Center Hemodialysis … experience: Nephrologists' communication and caring Quality of dialysis center care and operations … Providing information to patients Rating of kidney doctors Rating of dialysis center staff Rating … Improving Patients' Experiences with In-Center Hemodialysis In 2005-2006, the CAHPS Team conducted … facilities implemented appropriate quality improvement programs and measures, and then resurveyed their patients

129. Information to Help Hospitals Get Started (doc file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_PFE_Benefits_Hosp_508.docx
     January 01, 2012 - Not only is engaging patients and families and providing patient- and family-centered care the right … in patients’ ratings of care.14 At Georgia Health Sciences Medical Center, implementing patient and … in which 41 percent indicated they would be willing to switch hospitals for a better patient experience … What is the "patient experience"? … A better hospital experience. McKinsey Quarterly. 21. McCarthy D.

130. Engage Patients and Families for Perinatal Safety (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/engage/pf-engagement-facilitator-guide.pdf
     May 01, 2017 - • Explore the role of patient and family advisors in ensuring that patients’ and families’ views are … may experience better clinical outcomes. … ” • Try to see the experience through the patient’s eyes. … • Advocates for clients by empowering clients to speak up for themselves and encourages patient/clinician … SAY: Patients and family members experience a number of emotions when an adverse event occurs.

131. Improving Value and Efficiency in Hospitals and Medical Offices: A Resource List for Users of the AHRQ SOPS Value and Efficiency Supplemental Items (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/sops/quality-patient-safety/patientsafetyculture/valueresourcelist.pdf
     January 01, 2019 - Door-to-Doc is a patient flow redesign process that improves the safety of care for patients in the … Patient Care Experience Observation Exercise http://www.ihi.org/resources/Pages/Tools/PatientCareExperienceObservationExercise.aspx … the care experience from the patient and family perspective in a nonjudgmental way, using the observations … to inform improvements to the care experience. … - and Family-Centered Care Organizational Self-Assessment Tool Patient Care Experience Observation Exercise

132. CAHPS Nursing Home Surveys | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cahps/surveys-guidance/nh/index.html
     August 01, 2023 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving Patient … Experience CAHPS Announcements Contact CAHPS CAHPS Nursing Home Surveys … experience: Meeting Basic Needs: Help with Eating, Drinking, and Toileting Nurses/Aides' Kindness

133. CAHPS Health Plan Survey 5.0 Measures | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cahps/surveys-guidance/hp/about/survey-measures.html
     September 01, 2020 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving Patient … Experience CAHPS Announcements Contact CAHPS CAHPS Health Plan Survey … 5.0 Measures For more information: Patient Experience Measures from the CAHPS Health Plan Survey

134. Protecting the Most Vulnerable Through Partnership: Helping Nursing Homes Respond to the COVID-19 Crisis | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/news/blog/ahrqviews/protecting-most-vulnerable.html
     March 01, 2021 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … The nursing assistant spoke through tears as she shared her experience.  … Recognizing AHRQ’s leadership in patient safety and infection control, as well as our experience helping … information during a rapidly evolving crisis, and that facilities had differing levels of skills and experience … Network partners to support the Nation’s nursing homes as we learn together how to put evidence and experience

135. CAHPS Clinician & Group Narrative Item Set | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/cahps/surveys-guidance/item-sets/elicitation/cg-narratives.html
     July 01, 2023 - Experience CAHPS Announcements Contact CAHPS CAHPS Clinician & Group … Originally known as the Narrative Elicitation Protocol, the first CAHPS Narrative Item Set asks patients … Clinician & Group Survey: A Narrative Item Set for the Clinician & Group Survey 3.0/3.1 , which asks patients … A Narrative Item Set for the Clinician & Group Visit Survey 4.0 (beta) , which asks patients about their … Stories for Improving the Patient Experience (Webcast)  (May 12, 2022) Webcast: CAHPS Patient Narrative

136. The SHARE Approach: A Model for Shared Decisionmaking - Fact Sheet | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/health-literacy/professional-training/shared-decision/tools/factsheet.html
     September 01, 2020 - care decision that is best for the patient. … takes into account evidence-based information about available options, the provider's knowledge and experience … Both health care professionals and patients benefit from using shared decisionmaking. … Increased patient satisfaction. Benefits to Patients: Improved patient experience of care. … lasting relationship between health care professionals and patients.

137. Strategy 4: IDEA Discharge Planning (Tool 4) (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy4/Strat4_Tool_4_PPT_508.pdf
     May 22, 2013 - • What is the patient and family experience of discharge? … – Patient outcomes, including emotional health, functioning, and pain control – Patient experience … • Nearly 20 percent of patients experience an adverse event within a month of discharge, of which ¾ … and family have a good care experience – Reassures patients and families that they know what to do … What is the patient and family experience of discharge at our hospital?

138. Baylor Scott & White Health: Building a Foundation for Continuous Improvement (pdf file)
     www.cpsi.ahrq.gov/sites/default/files/wysiwyg/lhs/lhs_case_studies_bsw.pdf
     April 01, 2019 - AHRQ defines an LHS as a health system in which internal data and experience are systematically integrated … experience. … Blood used to be drawn between 3 and 5 a.m. until someone in a daily huddle suggested the patient experience … The change was made, lab reports are still completed by 7:30 a.m. in time for rounds, and patient experience … The app, which interfaces with the health system’s EHR, offers a simple, streamlined experience for

139. Planning and Implementing the Patient Advocacy Reporting System in the Sanford Health System | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/patient-safety/reports/liability/pichert.html
     August 01, 2017 - Care Safety Hotline Engaging Patients and Families About AHRQ's Quality & Patient Safety … , promising both patients and staff "a flawless experience that inspires." … CPPA and SHS leaders continuously reviewed and, based on mutual experience and professional judgment, … Patients as observers and reporters in support of systems and patient safety. … Obstetricians’ prior malpractice experience and patients’ satisfaction with care.

140. Patient-Centered Outcomes Research Career Development (K) Awards | Agency for Healthcare Research and Quality
     www.cpsi.ahrq.gov/funding/training-grants/PCOR.html
     December 01, 2021 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Outcomes Research Career Development (K) Awards AHRQ’s Patient-Centered Outcomes Research (PCOR … Program Who Should Consider Applying Doctoral Degree Requirement AHRQ Patient-Centered Outcomes … Research-scientists, early in their research career trajectory, who are interested in a mentored career development experience … training who are early in their research career trajectory and interested in a mentored career development experience