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1061. Strategy 2: Communicating for Improve Quality (Tool 5) (pdf file)
      www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.pdf
      June 03, 2013 - : 1 Overview of Communication Competencies Effective communication between clinicians, patients, and … Invite patients and families to engage Supportive behaviors: Support patients and families as they …  Try to see the experience through the patient’s and family’s eyes. … The hospital is an unfamiliar environment for many patients and families. … ”  Help patients and family members articulate their concerns when needed.

1062. Daiello, Lori | Agency for Healthcare Research and Quality
      www.cpsi.ahrq.gov/funding/training-grants/grants/active/kawards/Kawdsumdaie.html
      October 01, 2014 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … cognitively impaired individuals who receive isoflurane general anesthesia during hip fracture repair experience … greater post-operative cognitive and functional decline in the year after surgery compared to patients … regional anesthesia on the rate of post-operative cognitive and functional decline in cognitively impaired patients

1063. Nurse-Driven Early Mobility Protocols: Facilitator Guide | Agency for Healthcare Research and Quality
      www.cpsi.ahrq.gov/hai/tools/mvp/modules/technical/nurse-early-mobility-protocols-fac-guide.html
      January 01, 2017 - who is responsible for mobilizing that patient, or patients, during a 12-hour shift. … Patients are also mobilized in the evening, so there are two designated patient care technicians on the … Each patient care technician will discuss the patients’ level of activity with the RN at the beginning … Slide 19: What Was the Patient Experience Like? … Say: After you mobilize a patient, ask them what their experience was like and how they felt.

1064. Transforming Primary Care: Evaluating the Spread of Group Health’s Medical Home | Agency for Healthcare Research and Quality
      www.cpsi.ahrq.gov/ncepcr/research-transform-primary-care/transform/profile/reid.html
      October 01, 2015 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … ; increasing flexibility for longer patient visits; reducing the number of face-to-face visits per day … The number of secure message threads per 1,000 patients increased by 123 percent and telephone encounters … significant increases in patient experience scores.

1065. Sample “Plan-Do-Study-Act” Form | Agency for Healthcare Research and Quality
      www.cpsi.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/huddles-pdsa-form.html
      June 01, 2017 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Draft agenda includes safety preview of patients for the day. … test is carried out  (e.g., if we do “x,” “y” will happen) Measures to compare prediction to actual experience … test is carried out (i.e., if we do “x,” “y” will happen) Measures to compare prediction to actual experience

1066. Sample “Plan-Do-Study-Act” Form | Agency for Healthcare Research and Quality
      www.cpsi.ahrq.gov/hai/tools/ambulatory-surgery/sections/sustainability/management/pdsa-form.html
      June 01, 2017 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Toolkit MRSA Prevention Non-ICU Patients With Devices Reduce CAUTI in LTC Facilities … test is carried out  (e.g., if we do “x,” “y” will happen) Measures to compare prediction to actual experience … test is carried out (i.e., if we do “x,” “y” will happen) Measures to compare prediction to actual experience

1067. Helping Smokers Quit: A Guide for Clinicians (pdf file)
      www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/clinicians-providers/guidelines-recommendations/tobacco/clinicians/references/clinhlpsmkqt/clinhlpsmksqt.pdf
      May 01, 2008 - U I T N O W Even brief tobacco dependence treatment is effective and should be offered to every patient … Even brief tobacco dependence treatment is effective and should be offered to every patient who uses … Implement a system in your clinic that ensures that tobacco-use status is obtained and recorded at every patient … If unwilling to quit at this time, help motivate the patient: • Identify reasons to quit in a supportive … Use relapse as a learning experience. Review medication use and problems.

1068. National Pcep Meeting White Paper (doc file)
      www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/national_pcep_meeting_white_paper.docx
      May 05, 2014 - Building on six years of experience of states piloting PCEP, including outcomes described in four publications … The intent was to explore the experience of these four states and their impact on at least three other … In these three states, AHEC also works with PCPs and their patients in many areas of transformation, … Patients with diabetes and obesity in PCP clinics have benefitted by Cooperative Extension’s cooking … According to the experience of one of the IMPaCT grant awardees—Oklahoma, when everyone is operating

1069. AHRQ Safety Program for Perinatal Care Summary Report (pdf file)
      www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/sppc-summary_report.pdf
      May 01, 2017 - of each strategy1,2 • Measures assessing use of CUSP principles for each strategy1 • Unit staff experience … The implementation evaluation characterized the implementation process and experience, and the impact … On some units, patients and families were also encouraged to activate a rapid response. … Most units had some experience conducting “code blue” simulations (laboratory or in situ) that focused … Units that had minimal experience with in situ simulations had to dedicate a significant amount of time

1070. Strategy 3: Nurse Bedside Shift Report Implementation Handbook (doc file)
      www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.docx
      August 01, 2010 - and Human Services’ Agency for Healthcare Research and Quality by a collaboration of partners with experience … patients on the day of admission, this handout explains what bedside shift report is, what patients … Patient and family engagement encompasses behaviors by patients, family members, clinicians, and hospital … Patient experience of care. … As another example, hospitals may want to improve patients’ experience of care as measured by the CAHPS

1071. Specific Tools To Support Change (pdf file)
      www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/g2_combo_specifictoolstosupportchange.pdf
      January 01, 2011 - measuring a sample (e.g., every sixth patient for one week; the next eight patients) is a simple and … of care from the patient’s and family’s points of view by going through the experience themselves. … experience … • Generate data that address the total experience of the patient, including direct observations … While volume is not a direct measure of quality of care, it is useful in gauging how much experience

1072. Section 3: Selecting and Targeting Populations for a Care Management Program | Agency for Healthcare Research and Quality
      www.cpsi.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm3.html
      October 01, 2014 - Safety Patient Safety Research Summaries Patient Safety Resources by Setting Hospital … and Families About AHRQ's Quality & Patient Safety Work Patient Safety News and Events … Health coaches or case managers—registered nurses with specific experience in a clinical area and at … least 3 years of acute care management experience—provide the majority of member support and education … The State has learned early lessons from its experience with this population: Stakeholder involvement

1073. Chapter 2. Fall Response | Agency for Healthcare Research and Quality
      www.cpsi.ahrq.gov/patient-safety/settings/long-term-care/resource/injuries/fallspx/man2.html
      December 01, 2017 - Safety Patient Safety Research Summaries Patient Safety Resources by Setting Hospital … Clinics Pharmacy Multiple Settings Quality Measures Reports Engaging Patients … and Families About AHRQ's Quality & Patient Safety Work Patient Safety News and Events … Even when a resident is found on the floor after an unwitnessed fall, direct care staff can use their experience … After talking with the involved direct care staff, the nurse is asked to use his/her experience and knowledge

1074. Strategy 2: Communicating for Improve Quality (Tool 5) (doc file)
      www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_5_Comm_Comp_508.docx
      February 10, 2011 - Quality (Tool 5) Overview of Communication Competencies Effective communication between clinicians, patients … behaviors: Support patients and families as they engage Include the patient and family as members … Try to see the experience through the patient’s and family’s eyes. … The hospital is an unfamiliar environment for many patients and families. … Help patients and family members articulate their concerns when needed.

1075. Pennsylvania IMPaCT: Catalyzing Primary Care Transformation in New York (pdf file)
      www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/impact-ny-success-story.pdf
      January 01, 2018 - • The IMPaCT learning sessions helped develop a statewide patient-centered medical home (PCMH) model … envisions achieving health care’s Triple Aim—improved health, better health care quality and consumer experience … infrastructure, New York seeks to achieve improved health, better health care quality and consumer experience

1076. Multimethod Evaluation of Physician Group Incentive Programs for PCMH Transformation (pdf file)
      www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/primary-care/tpc/tpc-profile-fetters.pdf
      April 01, 2015 - Programs for PCMH Transformation Multimethod Evaluation of Physician Group Incentive Programs for Patient-Centered … Partnership, Patient Registry, Performance Reporting, Individual Care Management, Extended Access, … As an additional aid to the practices, BCBSM provided a field team of health care workers with experience … Michigan’s primary care practices, 36 physician organizations, 7,618 physicians, and 1.7 million BCBSM patients … Additionally, the PCMH transformation efforts led to improvements in the process and quality of patient

1077. Coordinating Care in the Medical Neighborhood: Critical Components and Available Mechanisms (pdf file)
      www.cpsi.ahrq.gov/sites/default/files/wysiwyg/ncepcr/tools/PCMH/coordinating-care-in-the-medical-neighborhood-white-paper.pdf
      June 01, 2011 - outcomes—including better patient experience with care, improved quality of care (leading to better … safety; patient experience; and possibly lower costs through reduced duplication of services, increased … safety Improved patient experience Long-term Improved clinical outcomes Reduced costs through … outcomes and safety as well as patient experience, a number of significant barriers stand in the way … for CMS’s Reporting Hospital Quality Data for Annual Payment Update program Patient experience measures

1078. Section 8: The Care Management Evidence Base (continued) | Agency for Healthcare Research and Quality
      www.cpsi.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/medicaidmgmt/mm8c.html
      October 01, 2014 - Safety Patient Safety Research Summaries Patient Safety Resources by Setting Hospital … and Families About AHRQ's Quality & Patient Safety Work Patient Safety News and Events … experience. … Prolonged effects of a home-based intervention in patients with chronic illness. … (the Rocky Mountain Kaiser Permanente experience).

1079. Strategy 3: Nurse Bedside Shift Report Implementation Handbook (pdf file)
      www.cpsi.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy3/Strat3_Implement_Hndbook_508.pdf
      August 01, 2010 - and Human Services’ Agency for Healthcare Research and Quality by a collaboration of partners with experience … to patients on the day of admission, this handout explains what bedside shift report is, what patients … Patient and family engagement encompasses behaviors by patients, family members, clinicians, and hospital … • Patient experience of care. … As another example, hospitals may want to improve patients’ experience of care as measured by the CAHPS

1080. Creating a Learning Health Care System: The Role of Practice Facilitators in Primary Care (pdf file)
      www.cpsi.ahrq.gov/sites/default/files/wysiwyg/evidencenow/tools-and-materials/webinar_summary.pdf
      August 02, 2017 - R.D.: Engaged Leadership and Practice Teams Engaged Leadership Stephanie Kirchner, discussed her experience … This way of thinking lends itself to a team- based approach to patient care. … Practices succeed in delivering patient-centered care when they function with a collective identity … Lefebvre shared that in her experience, the more background that PFs have on her team, the more effective … participating primary care practices: www.ahrq.gov/evidencenow/evaluation/before-evidencenow.html • Patient