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181. Supplemental Items for the CAHPS Child Hospital Survey: Narrative Comments | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/item-sets/ch/suppl-narrative-items-child-hospital-survey.html
     November 01, 2023 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience CAHPS Announcements Contact CAHPS Supplemental Items for … Add the following text before the questions: Health care providers find it helpful to hear what patients … and their parents have to say about their experience in the hospital. … A child’s hospital stay can be an intense experience; please take as much time as you need to tell us

182. RED Lowering Hospital Readmissions and Improving Patient Satisfaction at Euclid Hospital in Ohio | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/news/newsroom/case-studies/201415.html
     September 01, 2014 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … tools to help hospitals re-engineer their patient discharge processes. … The effect on patients has been clear and positive. Ms. … Of the 10 HCAHPS patient experience questions, Euclid Hospital outperformed the national average on seven … Experience Geographic Location: Ohio Implementer: Euclid Hospital

183. Using CAHPS Surveys | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/helpful-resources/index.html
     August 01, 2023 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving Patient … Experience CAHPS Announcements Contact CAHPS Using CAHPS Surveys … Experience Narratives Capabilities and Challenges Modifying and Naming CAHPS Surveys Learn about

184. NAC Member Biography: Sharon Weidner Hickman | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cpi/about/organization/nac/hickman.html
     March 01, 2024 - Research Trust Fund Investments and Future Activities National Action Alliance for Patient … experience, quality, safety, change management, improvement science, training and development, clinical … Her experience spreads across all aspects of care, including clinical and nonclinical areas, as well … She has a passion for strategic program development and partnering with clients to solve complex business … She is a certified professional in patient safety, a certified professional in healthcare quality, and

185. Administering the CAHPS Child Hospital Narrative Item Set (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/administering-child-hcahps-narrative-items.pdf
     November 01, 2023 - Narrative items provide insight into patient experience in patients’ own words, but not all narrative … and their parents have to say about their experience in the hospital. … Even if you are seeking feedback from a specific segment of the patient population, this approach can … , the respondents will not mirror the patient population. … and complex, responses to the Narrative Item Set may provide important insight into a wide range of patient

186. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
     May 01, 2017 - However, the hospital had no prior experience with patient safety initiatives specific to the women … a time when they experienced an increase in patient load and higher risk patients. … Patients are also included in debriefings during which the care team asks the patient and family what … Last, meeting the needs of patients with low literacy provides continuous challenges in patient-provider … perspective, and offers recommendations to improve the patient experience.

187. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
     May 01, 2017 - However, the hospital had no prior experience with patient safety initiatives specific to the women … a time when they experienced an increase in patient load and higher risk patients. … Patients are also included in debriefings during which the care team asks the patient and family what … Last, meeting the needs of patients with low literacy provides continuous challenges in patient-provider … perspective, and offers recommendations to improve the patient experience.

188. AHRQ Safety Program for Perinatal Care: Monitoring for Perinatal Safety: Working with Patient and Family Advisors
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/modules/teamwork/supporting/advisors.pptx
     May 01, 2017 - Patient and family engagement— Creates an environment in which patients, families, clinicians, and hospital … staff all work together as partners to improve the quality and safety of hospital care Involves patients … ways of improving the care experience for all patients and families Discuss and plan changes to improve … hospital quality and safety Identify ways of improving the care experience for all patients and families … patient and family advisors Think about patients or family members who— Share insights and experiences

189. Patient Narratives Can Catalyze Staff Improvement and Bolster Survey Scores | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/news/newsletters/e-newsletter/900.html
     February 01, 2024 - from patients in their own words, collected through structured open-ended survey questions—can help … improve patient experience and organizational learning, according to two new AHRQ-funded studies. … , published in Health Services Research , examined an online reporting tool designed to interpret patients … the second study , published in Health Care Management Review , researchers explored how sharing patients … They found that regularly sharing patients’ narratives with staff significantly improved patient experience

190. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/debra-rosen-slides.pdf
     March 15, 2016 - “Caring for our community’s health since 1973”  FQHC Los Angeles County 14 sites 65,910 users/patients … ◦ Patient and Family Advisory Councils “Caring for our community’s health since 1973” 25 42.8% … experience surveys ◦ Driven by Board of Directors and Executive Team  Developed mechanism to measure … interventions  Learn best practices (secrets) ◦ Start Medical Assistants 30 minutes earlier ◦ Asked patients … experience data  Determine and prioritize overall and site-specific interventions (compliance with

191. An Update on the CAHPS Patient Narrative Item Sets - Schlesinger (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-schlesinger.pdf
     December 14, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Schlesinger PREVIEW OF NEW NARRATIVE ITEM SETS … Narrative Item Set: Yield • Forms of value-added depends on the survey Health Plan Survey Percent of Patient … Relationships ► Emotional rapport ► Shared decision making • Quality ► Thoroughness ► Care coordination ► Patient … Relationships ► Emotional rapport ► Shared decision making • Quality ► Thoroughness ► Care coordination ► Patient

192. CAHPS Home Health Care Survey | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/home/index.html
     November 01, 2023 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience CAHPS Announcements Contact CAHPS CAHPS Home Health Care … Providers, State agencies, and other organizations that serve patient communities can use the survey … experience: Care of patients. … Communication between providers and patients. Specific care issues.

193. NAC Member Biography: Joan Gelrud | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cpi/about/organization/nac/gelrud.html
     August 01, 2023 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … for Healthcare Research and Quality Subcommittee for the National Action Alliance to Advance Patient … Research Trust Fund Investments and Future Activities National Action Alliance for Patient … experience, accreditation, care management, community outreach, performance improvement, population … and human resources programs that resulted in Medicare quality recognitions, Alliance for Workplace Experience

194. Working With Patient and Family Advisors | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-advisers.html
     May 01, 2017 - Patient and family engagement— Creates an environment in which patients, families, clinicians, and … Patients and families as advisory council members. … of improving the care experience for all patients and families. … Identify ways of improving the care experience for all patients and families. … Slide 29: Working With Patient and Family Advisors Patients and family members as— Essential members

195. Major Nursing Home Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/talkingquality/measures/setting/long-term-care/nursing-home/measurement-sets.html
     November 01, 2018 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Findings & Reports Evidence-based Practice Center (EPC) Reports Fact Sheets Grantee Final Reports: Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … For information about the MDS, go to http://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments … Family Member Instrument is designed to gather information from family members who have had direct experience

196. Chapter 6. Measure Maps and Profiles (continued, 22) | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6u.html
     June 01, 2014 - Relational and Management Continuity Survey in Patients with Multiple Long-Term Conditions 70. … Primary Care Questionnaire for Complex Pediatric Patients 74. … Safety Net Medical Home Provider Experience Survey 75. … General practitioner response to elderly patients discharged from hospital. … Does team-based primary health care improve patients' perception of outcomes?

197. CAHPS Elicitation Protocol Webcast (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-shaller-intro.pdf
     January 01, 2017 - standardized surveys and related products, including the CAHPS Database • CAHPS Surveys • Assess patients … Review the development and testing process • Offer recommendations for implementation • Highlight the experience … questions that: • Prompts survey respondents to tell a clear and comprehensive story about their experience … Complements the closed-ended survey questions • Provides value-added information helpful to both patients … but also poses concerns: • Posted comments are typically not drawn from a representative sample of patients

198. CAHPS Home and Community-Based Services Survey | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/hcbs/index.html
     November 01, 2023 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving Patient … Experience CAHPS Announcements Contact CAHPS CAHPS Home and Community-Based … A set of supplemental items ask about experience with employment services.

199. The Role of Leadership in Quality Improvement Efforts (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
     January 01, 2011 - Gregg provides leadership for quality and patient safety at Mass General and measuring patient experience … experience. … Another terrific example in the patient experience world is that we all look at our CAHPS data. … But what we need to do as leaders is we need to constantly bring it back to the impact on patients. … experience.

200. Quality and Patient Safety Resources | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/patient-safety/resources/index.html
     December 01, 2022 - Measures Reports Engaging Patients and Families About AHRQ's Quality & Patient Safety … Patient and Family Engagement Whether you see patients at a hospital, primary care office, or other … or concerns will experience the most meaningful, efficient visits. … that you can use with your team and share with your patients. … safety goal, because hospital-acquired conditions cause harm to patients.