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161. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-shaller-intro.pdf
     October 03, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Implementing the … New CAHPS® Protocol for Obtaining Patient Comments About Their Care A Webcast Presented by the AHRQ … Experience Specialist for the Ambulatory Care Network, New York- Presbyterian, New York, NY Rachel … Grob, M.A., Ph.D., Director of National Initiatives and Clinical Professor, Center for Patient … Partnerships, Madison, WI 5 Implementing the New CAHPS® Protocol for Obtaining Patient Comments

162. Issue Brief Explores the Unique Challenges of Studying and Improving Diagnostic Safety for Children | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/news/newsletters/e-newsletter/879.html
     September 01, 2023 - experience information can improve patient safety and the well-being of the healthcare workforce. … Experience Can Help Us Achieve the Quintuple Aim in Healthcare . ” AHRQ-Supported Online Tool Helps … visits among patients and families living with chronic conditions, according to a new study. … Medicare patients, 2013-2019. Duan KI, Wong ES, Liao JM, et al. … Social features of integration in health systems and their relationship to provider experience, care

163. Development of the Dental Plan Survey | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/dental/about/Development-of-the-Dental-Plan-Survey.html
     April 01, 2020 - Experience CAHPS Announcements Contact CAHPS Development of the Dental … A dimension encompassing patients' communication and interaction with the dental care provider, including … patient-doctor rapport and fostering of a collaborative relationship. … A dimension regarding patients' perception of comfort, functionality, and aesthetics of dental work, … Additional testing of patient experience measures.

164. CAHPS Databases | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/cahps-database/index.html
     December 01, 2023 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience CAHPS Announcements Contact CAHPS CAHPS Databases … The CAHPS Databases also offer important sources of primary data for approved research related to patient … experience of care, as measured by CAHPS surveys.

165. Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
     January 01, 2017 - So, what we did was divide up patients' experience into ten different domains. … And it's also a way to get feedback from subgroups of patients whose experience you may be interested … I appreciate the opportunity to share our experience with collecting patient comments, and this came … patient experience, clinical quality, and appropriate resource use. … The office has them, but they weren't specifically collected in order to conduct a patient experience

166. Communication Assessment Guide | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/patient-safety/settings/hospital/candor/modules/guide5.html
     August 01, 2022 - Effective communicators who participate in conversations with patients, families, and caregivers following … These individuals should demonstrate: Experience in communicating with patients and families about … Sufficient clinical knowledge and experience to answer relevant questions. … , recommendations, performance reviews, professional experience, position within the organization, and … patient satisfaction scores.

167. With Guidance from the Field, AHRQ Launches an Ambitious Strategy for Patient-Centered Outcomes Research | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/news/blog/ahrqviews/ahrq-launches-pcor-strategy.html
     July 01, 2023 - and provider experience and advance healthcare delivery. … Our goal is to achieve better health outcomes by keeping the needs of patients at the forefront, with … Trust among patients and providers must be prioritized and extended to co-creating new and meaningful … Commenters encouraged ongoing transparency of healthcare costs among patients, providers, and payers … Patient, family, community, and provider experience of care that enhances trust in the healthcare system

168. Diagnostic Safety Centers of Excellence | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/patient-safety/diagnostic-excellence-grants/index.html
     June 01, 2023 - Measures Reports Engaging Patients and Families About AHRQ's Quality & Patient Safety … Who Experience Delayed Cancer Diagnosis Principal Investigators: Gordon David Schiff, Brigham … Engage and deeply learn from patients who have experienced delayed cancer diagnoses. … who experience inpatient deaths, ICU transfers, or rapid-response team calls taking place at hospitals … communication and experience and to reduce errors and harm throughout the diagnostic journey.

169. CAHPS Outpatient and Ambulatory Surgery Survey | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/oas/index.html
     November 01, 2023 - Experience CAHPS Announcements Contact CAHPS CAHPS Outpatient and … The survey asks about patients' experiences with: Preparation for the surgery or procedure. … HOPDs and ASCs can use the survey results to improve the services provided to patients and to support … The goal of the survey development process was to identify and include dimensions of care that patients … Conducting focus groups with patients who had a recent outpatient surgery or procedure.

170. Contents of a CAHPS Report | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/consumer-reporting/guidelines/contents/index.html
     March 01, 2016 - Experience Guidelines for Reporting CAHPS Survey Results Research on Reporting Information … to Consumers Improving Patient Experience CAHPS Announcements Contact CAHPS … Examples of reports on patients’ experiences with care are available in AHRQ’s TalkingQuality Web site … background and characteristics of doctors included in the group Whether doctors are accepting new patients … you may want to provide some or all of this information with the survey results or tell consumers and patients

171. Chapter 6. Measure Maps and Profiles (continued, 14) | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6m.html
     June 01, 2014 - Picker Patient Experience (PPE-15) Care Coordination Measure Mapping Table   Measurement Perspective … Evidence indicates that the Picker Patient Experience Questionnaire (PPE-15) has high levels of internal … The Picker Patient Experience Questionnaire: Development and validation using data from in-patient surveys … Perceptions of Care (PPOC) Purpose: To measure and determine Veterans Administration (VA) patients … health status. 1 Two domains of patient-centered care measured in the PPOC—communication between patients

172. We Must Not Underestimate the Impacts of Gun Violence on Healthcare Workers | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/news/blog/ahrqviews/impacts-gun-violence.html
     March 01, 2023 - These patients are their neighbors, their friends, their classmates, and at times their own relatives … They experience the losses first-hand, with an anguishing intimacy that none of us would wish for or … Safety , a partnership of healthcare systems, Federal partners, patients, and families devoted to advancing … safety—not only among patients, but for the Nation’s healthcare workers. … The pain that healthcare workers experience is our pain, too. 

173. What Are CAHPS Supplemental Items? | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/item-sets/index.html
     February 01, 2024 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience CAHPS Announcements Contact CAHPS What Are CAHPS Supplemental … For example, a user of the Clinician & Group Survey may want to ask patients to comment on their experiences … Read descriptions of these item sets and how they are used: Patient Narratives . … Patient-Centered Medical Home . Health Literacy . Health Information Technology .

174. PCMH Fact Sheet (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/PCMHFactSheet.pdf
     September 01, 2010 - end, there is a growing interest in administering a standardized survey that could be used to assess patients … experience with the medical home. … NCQA has gathered extensive feedback from stakeholders on the development of a patient experience survey … or a brief comment card are concerned that patients may not complete a survey that seems lengthy. … Some providers currently administer their patient surveys by handing the survey to the patient during

175. Analyzing CAHPS Survey Data | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html
     August 01, 2023 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving Patient … Experience CAHPS Announcements Contact CAHPS Analyzing CAHPS Survey … This is encouraging as it supports the promise of these approaches to analyzing patient narratives at … Read more about the team’s methods and findings: Using Natural Language Processing to Code Patient Experience

176. Modifying and Naming Your CAHPS Survey | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/helpful-resources/modifying/index.html
     May 01, 2020 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … CAHPS Databases Webcasts & Recent Events Reporting Results to Consumers Improving Patient … Experience CAHPS Announcements Contact CAHPS Modifying and Naming … The successful use of CAHPS patient experience measures for reporting purposes depends on everyone fielding

177. What Health Care Quality Measures Will You Report? | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/talkingquality/plan/quality-measures.html
     November 01, 2018 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … , you will need to determine which aspects of their performance to measure (e.g., clinical quality, patient … experience, patient safety, cost). … experience surveys, outcome measures, or descriptive information on the facility.

178. Information to Help Hospitals Get Started (doc file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/howtogetstarted/How_to_Use_Guide_508.docx
     April 05, 2013 - This document contains examples from hospitals that have experience with patient and family engagement … experience of care surveys, CMS quality care measures, or informal feedback from patients and families … If your hospital does not have experience working with patient and family advisors, look for several … and family experience and level of patient and family engagement. … Hospital Examples: Adding Questions to Patient Experience of Care Surveys to Assess Patient and Family

179. CAHPS Data Research Abstract Form Example (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/cahps-database/data-research/example-cahps-data-research-abstract-form.pdf
     January 01, 2024 - Hypotheses H1: More positive patient experiences are associated with higher global ratings. … H2: Patient experience scores will vary based on respondent race and ethnicity. … Analysis Plan Hypothesis 1: We will conduct linear regressions for the case-mix adjusted patient experience … Hypothesis 2: We will conduct analysis of variance (ANOVA) on each case-mix adjusted patient experience

180. How to Report Results of the CAHPS Clinician & Group Survey (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/cgkit/HowtoReportResultsofCGCAHPS080610FINAL.pdf
     August 01, 2010 - • The Case for Measuring Patient Experience • Strategies for Implementing a Community-Wide CAHPS … • The use of a summary score for patient experience complements the use of summary scores for other … After viewing the homepage, participants were asked what patient experience meant to them. … Several participants believed that clicking on the patient experience button would show descriptive … experience including: • Results of Patient Survey • Patient Experience Survey Results • Patient