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Showing results for "patient experience".
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121. CAHPS Dental Plan Survey | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/dental/index.html
     March 01, 2018 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience CAHPS Announcements Contact CAHPS CAHPS Dental Plan Survey … Experience Measures from the CAHPS Dental Plan Survey (PDF, 614 KB) Users of this survey may want … experience: Care from Dentists and Staff Access to Dental Care Dental Plan Information and Services … Defense's health plan for military personnel and their dependents, developed this survey to measure patients

122. CAHPS Cancer Care Survey | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/cancer/index.html
     July 01, 2020 - Experience CAHPS Announcements Contact CAHPS CAHPS Cancer Care Survey … All three instruments build on the CAHPS Clinician & Group Survey to capture aspects of the experience … of care that are important to patients who received cancer treatment and for which these patients are … experience with cancer care: Getting timely appointments, care, and information (composite measure … Patients’ rating of overall cancer care (single-item measure).

123. Using the Trademarked CAHPS Name | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/about-cahps/using-cahps-name/index.html
     May 01, 2022 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience? … Experience CAHPS Announcements Contact CAHPS Using the Trademarked … If you are fielding a patient experience survey based on a CAHPS survey, please refer to the guidelines … its initial focus on enrollees' experiences with health plans to a broader focus on consumers' and patients

124. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/improving-cg-cahps-scores-webcast-transcript.pdf
     March 01, 2016 - We've never wanted patient experience targets to be standalone. … My team, the Patient Experience Team, would staff those cabinets. … There's a lot of misperception out there about what patient experience is all about. … There's a lot of cynicism about patient experience. … We utilize the data from CAHPS, but we supplement with other patient experience data.

125. About Measure Specifications and Reporting | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/about.html
     August 01, 2021 - needs and their family’s/caregiver’s experience with their child’s inpatient stay. … The Child HCAHPS Survey is a survey of parents or guardians about pediatric inpatient experience of care … The Patient Experience Measures from the CAHPS Child Hospital Survey document reviews the types of … Improving Response Rates and Representation of Hard-to-Reach Groups in Family Experience Surveys , featured … in Academic Pediatrics , discusses the research team’s experience using tablets to administer the Child

126. Recent Insights Into CAHPS Survey Modes and Response Rates | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/news-and-events/events/webinar-111919.html
     December 01, 2019 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience CAHPS Announcements Contact CAHPS Recent Insights Into … CAHPS and SOPS Programs Center for Quality Improvement and Patient Safety Agency for Healthcare Research … Statistician RAND Testing the Feasibility of the Emergency Department Patient Experience of Care (EDPEC

127. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-grob-narrative-elicitation-protocol.pdf
     October 29, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care The CAHPS Narrative … Protocol is intended to:  Prompt survey respondents to tell a clear and comprehensive story about their experience … staff  Complement the closed-ended survey questions  Provide value-added information helpful to both patients … but also poses concerns:  Posted comments are typically not drawn from a representative sample of patients … Highlight domains of care that are important to patients but not included on the Clinician & Group Survey

128. Hiring a Vendor for a CAHPS Survey | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/helpful-resources/hiring/index.html
     December 01, 2018 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience CAHPS Announcements Contact CAHPS Hiring a Vendor for a … CAHPS Survey Users of CAHPS surveys of patient experience typically seek out and contract with … needs of your project (e.g., if you are going to conduct a telephone survey, you want a vendor with experience … Contact their other clients.

129. CAHPS Clinician and Group Survey 3.0 Measures | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/cg/about/survey-measures.html
     September 01, 2020 - Experience CAHPS Announcements Contact CAHPS CAHPS Clinician and Group … Survey 3.0 Measures For more information: Patient Experience Measures from the CAHPS Clinician … provider's office How Well Providers Communicate with Patients Q11        Provider explained things … Provider showed respect for what patient had to say Q15        Provider spent enough time with patient … and receptionists were helpful Q22        Clerks and receptionists were courteous and respectful Patients

130. How Two Provider Groups Are Using the CAHPS® Clinician & Group Survey for Quality Improvement (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/reports-and-case-studies/cgcahps-webcast-brief-2014.pdf
     January 01, 2014 - The survey produces the following measures of patient experience: • Access to Timely Appointments, … Dean Clinic knew they wanted a validated tool that could measure and track patient experience data … With input from both staff and management, Dean Clinic developed action plans to improve patient experience … Enhancing the Patient Experience Through Shadow Coaching of Providers After providers saw their results … More examples of interventions to improve patient experience with primary and specialty care as measured

131. May 8: Using Multiple Feedback Methods to Complement Consumer Assessment of Healthcare Providers and Systems Survey Data | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/news/cahps-webinar.html
     April 01, 2024 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Findings & Reports Evidence-based Practice Center (EPC) Reports Fact Sheets Grantee Final Reports: Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … experience professionals use multiple feedback methods to fully capture the patient voice. … Donna Richardson, M.S., Customer Experience (CX) Outcomes Supervisor, U.S.

132. CAHPS Health Plan Survey | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/surveys-guidance/hp/index.html
     April 01, 2024 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience CAHPS Announcements Contact CAHPS CAHPS Health Plan Survey … experience measures. … experience: Getting needed care. … Agency for Healthcare Research and Quality's efforts to develop standardized surveys of consumers' experience

133. Chapter 6. Measure Maps and Profiles (continued, 3) | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/ncepcr/care/coordination/atlas/chapter6b.html
     June 01, 2014 - Organizational and market influences on physician performance and patient experience measures. … Organizational and market influences on physician performance and patient experience measures. … Organizational and market influences on physician performance and patient experience measures. … of care and patients’ experiences with care provided by patient-centered medical homes (PCMH). … of care and patients’ experiences with care provided by patient-centered medical homes (PCMH).

134. Introducing a Protocol To Obtain Patient Comments Using the CAHPS Clinician & Group Survey (Webcast) | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/news-and-events/events/webinar-012617.html
     May 01, 2018 - Experience CAHPS Announcements Contact CAHPS Introducing a Protocol … How patient comments affect consumers’ use of physician performance measures. … Using Patient-Reported Information to Improve Clinical Practice. … Taking Patients’ Narratives about Clinicians from Anecdote to Science. … Consumer response to patient experience measures in complex information environments.

135. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (Webcast) | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/news-and-events/events/20141022_cg/webcast_10_22_14_cg.html
     July 01, 2018 - Experience CAHPS Announcements Contact CAHPS Achieving Excellence … The top-performing medical practices shared how they provide patients with positive experiences in the … Experience of Care: Inventory of Improvement Resources. … Experience. … July 2011. 2013 CAHPS ® Clinician & Group Survey Database Chartbook: What Patients Say About Their

136. Other Resources | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/pqmp/implementation-qi/toolkit/child-hcahps/other-resources.html
     July 01, 2021 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Published Articles About Child HCAHPS Survey Development The Development of a Pediatric Inpatient Experience … of Care Measure: Child HCAHPS ( Pediatrics ) (PDF, 380 KB) Variation in Family Experience of Pediatric … Inpatient Care As Measured by Child HCAHPS ( Pediatrics ) (PDF, 846 KB) Factors Associated With Family Experience … Pediatrics ) (PDF, 1.5 MB) Improving Response Rates and Representation of Hard-to-Reach Groups in Family Experience

137. Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (Webcast) | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/cahps/news-and-events/events/20150317/webcast_03_17_15.html
     July 01, 2018 - Research Education & Training Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Featured Clinicians & Providers Hospitals & Health Systems Prevention & Chronic Care Quality & Patient … Experience CAHPS Announcements Contact CAHPS Excelling on CAHPS: Lessons … Two top-performing health plans shared how they have achieved high patient experience scores in the areas … Experience of Care: Inventory of Improvement Resources 2014 CAHPS ® Health Plan Survey Database Chartbook

138. The L.A. Net Practice Facilitation Menu (pdf file)
     www.cahps.ahrq.gov/sites/default/files/wysiwyg/ncepcr/resources/menu-program-brochure.pdf
     May 20, 2021 - Evaluate Patient Satisfaction and Experience Improving a patient’s experience is one of the national … triple aims and a key to effective patient-centered care. … LA Net PFs will help you assess patient experience with your practice, and incorporate these data … Health literacy as a Vital Sign LA Net PFs will help you assess health literacy needs of your patients … understanding of their medical condition and promote clear communication between teams and patients

139. Patient and Family Engagement for Perinatal Safety: Facilitator Guide | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/patient-safety/settings/labor-delivery/perinatal-care/modules/teamwork/pf-engagement-fac-guide.html
     July 01, 2023 - Slide 3: The Patient's Hospital Experience Say: Being aware of what patients face when they are … may experience better clinical outcomes. … Try to see the experience through the patient's eyes. … Advocates for clients by empowering clients to speak up for themselves and encourages patient/clinician … Slide 20: How To Communicate About an Adverse Event Say: Patients and family members experience

140. Publications and Additional Materials | Agency for Healthcare Research and Quality
     www.cahps.ahrq.gov/pqmp/publications/search.html?page=2
     August 01, 2016 - care (11) Patient and family experience measures (9) Antipsychotics (7) Electronic health … PMID: 27495373 Keywords: Patient and family experience measures, Care transitions Is It Feasible … experience measure. … Keywords: Care transitions, Patient and family experience measures The development of a pediatric … Keywords: Patient and family experience measures, In-patient care Recognizing differences in hospital