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461. SOPS® Value and Efficiency Supplemental Items for the SOPS Hospital Survey - English (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/sops/surveys/hospital/hospital-ve-supp-item-set-08-2022.docx
     January 01, 2022 - Efficiency and Reducing Waste (4 items) (Cronbach’s alpha = .88) Additional Measures: Other measures assess: Experience … We focus on eliminating unnecessary tests and procedures for patients. 1 2 3 4 5 9 Section C … Section E: Experience With Activities To Improve Efficiency In the past 12 MONTHS, have you … I shadowed/followed patients in this hospital to identify ways to improve their care experience. 1 … I made a suggestion to management about improving patients’ care experiences 1 2 7.

462. University of Texas Health at San Antonio, University Health System Used AHRQ Tools | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/201905.html
     September 01, 2019 - Making Informed Consent an Informed Choice guide, Health Literacy Universal Precautions Toolkit , and Patient … the multimedia patient decision aid as a support for the informed consent process and the other using … Finding few examples of evidence-based, multimedia patient decision aids in the medical literature, Dr … The hospital’s experience with the new decision aid prompted the team to think about other ways the AHRQ … , Health Literacy, Patient Experience, Patient Safety, Patient Self-Management

463. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_lowvision.pdf
     May 01, 2017 - However, the hospital had no prior experience with patient safety initiatives specific to the women … a time when they experienced an increase in patient load and higher risk patients. … Patients are also included in debriefings during which the care team asks the patient and family what … Last, meeting the needs of patients with low literacy provides continuous challenges in patient-provider … perspective, and offers recommendations to improve the patient experience.

464. AHRQ Safety Program for Perinatal Care: Experiences from the Frontline (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/perinatal-care/perinatal_care_toolkit_fullcolor.pdf
     May 01, 2017 - However, the hospital had no prior experience with patient safety initiatives specific to the women … a time when they experienced an increase in patient load and higher risk patients. … Patients are also included in debriefings during which the care team asks the patient and family what … Last, meeting the needs of patients with low literacy provides continuous challenges in patient-provider … perspective, and offers recommendations to improve the patient experience.

465. Henry Ford Hospital's Hematology-Oncology Unit Uses AHRQ Safety Program to Lower Bloodstream Infections | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/202202.html
     February 01, 2022 - Most patients on Henry Ford's 40-bed hematology-oncology unit need peripherally inserted central catheter … The lack of a standardized process affected patients awaiting a PICC line placement, according to Sharron … Complicating matters, patients weren't routinely informed of the indications for or benefits of the PICC … year, the hematology-oncology unit has its eyes on eliminating CLABSIs completely and sharing their experience … Experience, Patient Safety, Quality Improvement, Quality of Care Geographic

466. Appendix A. Recommendations for Ideal Consumer Reporting Systems (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/hotline/hotline-appendixa.pdf
     June 02, 2025 - What types of information can consumers provide concerning their health care experience with patient … To learn means obtaining the consumer perspective and experience to identify, mitigate, and prevent … risks, hazards, and harms; improve outcomes; and advance patient safety. … How would consumer reporting of patient safety events be linked to quality and/or patient safety improvement … Linking to Quality and Patient Safety Improvement Efforts.

467. Measures of Implementation of Person-Centered Care Planning for People with Multiple Chronic Conditions (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/mcc/pccp4p/measures-rapid-scan-report.pdf
     April 10, 2025 - We reviewed two versions: one version used by public agencies that serve clients with developmental … These questions are designed to be patient-reported ratings of their experience on a four-point scale … to patients’ goals. … Codesigning a measure of person-centred coordinated care to capture the experience of the patient: The … reflections from applying a patient reported experience measure in sustain.

468. A-2. Measurement framework domains and definitions | Agency for Healthcare Research and Quality
     www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-2.html
     October 01, 2013 - Measure 14: Patients referred to a community health educator referral liaison (CHERL) A-18. … Measure 18: Rate of patients that were ready to improve a targeted behavior A-22. … management, which could include family, community, psychological, and social support Clinician experience … after the initial connection between them Community resource experience The level of utility … exist Patient experience The level of utility from a patient’s perspective of participation

469. Pf-Engagement-Facnotes (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/ambulatory-surgery/sections/implementation/training-tools/pf-engagement/pf-engagement-facnotes.docx
     May 01, 2017 - A lack of engagement skills or a negative past experience in engaging patients and families may prevent … patient’s experience. · To improve the efficiency and effectiveness of care. · To enhance patient rights … These include— · Depersonalizing the patient’s experience by referring to a patient by a number instead … experience, and time, they will be more likely to practice it routinely. … Opportunities for engagement exist throughout the ambulatory surgery center experience.

470. Toolbox Contents | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/quality-resources/tools/chtoolbx/toolcon/index.html
     June 01, 2020 - Rhode Island Vermont Washington State Wisconsin Mental Health Quality Measures Overview Experience … Databases and Benchmarks Trends Over Time Service Delivery Systems Unit of Analysis Staff Experience

471. Just Culture Webcast Presentation (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patientsafetyculture/hospital/hospwebinar/just-culture-webcast-2-presentation.pdf
     May 01, 2007 - Children’s, Neurosciences, Women’s and Cancer Hospital • ~850 beds • Chapel Hill, NC My Role • Patient … participation to the Chief of Staff • 10 NC Hospitals participated in a year-long learning and sharing experience … training for all new managers – 1 hour concepts – Application practice using a case • Frontline staff experience … When staff take shortcuts that put patient safety at risk, supervisors or managers work with them to … Staff who see other staff doing something unsafe for patient care tell them it is unsafe. 4.

472. The Use of Surgical Simulators to Reduce Errors (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol4/Fried.pdf
     January 01, 2003 - challenges, will enable detection and analysis of surgical errors and near miss incidents without risk to patients … Advances in Patient Safety: Vol. 4 166 Introduction The emphasis on patient safety in the operating … As training is dependent upon the patients of the attending surgeon, it is imperative that the operating … tested in a simulated environment, and new procedures can be rehearsed or improved, without exposing patients … , none of the institutions made this experience a requirement.

473. 148. Treatment Recommendations: Medications-Varenicline | Agency for Healthcare Research and Quality
     www.ahrq.gov/prevention/guidelines/tobacco/clinicians/presentations/2008update-full/slide148.html
     October 01, 2014 - Patient selection Appropriate as a first-line medication for treating tobacco use Precautions … Varenicline has not been evaluated in breast-feeding patients. … Dose should be reduced with these patients. … Patients taking varenicline may experience impairment of the ability to drive or operate heavy machinery … People who are taking varenicline and experience any serious or unusual changes in mood or behavior or

474. Getting Ready for Change Self-Assessment (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/a3_pdi_selfassessment.pdf
     May 12, 2016 - • If your hospital does not use the AHRQ PDIs, consider your experience with other quality metrics … • We have open communication among providers, staff, patients, and caregivers about quality … • We have open communication among providers, staff, patients, and caregivers about our work … Experience with the AHRQ Pediatric Quality Indicators • We include one or more of the Pediatric … Overall, we have experience working with the AHRQ Pediatric Quality Indicators.

475. NQMC Measure Domain Definitions | Agency for Healthcare Research and Quality
     www.ahrq.gov/gam/summaries/domain-definitions/index.html
     July 01, 2018 - Outcome: An outcome of care is a health state of a patient resulting from health care. … Patient Experience: Experience of care is a patient's or enrollee's report of observations of and participation … Patient experience measures are supported by evidence that an association exists between the measure … These measures may consist of rates or mean scores from patient surveys. … Population Experience: Population experience is the report of the members of a population concerning

476. Getting Ready for Change Self-Assessment (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/combined/a3_combo_selfassessment.pdf
     May 12, 2016 - • If your hospital does not use the AHRQ QIs, consider your experience with other quality metrics … • We have open communication among providers, staff, patients, and caregivers about quality … and patient safety. … • We have open communication among providers, staff, patients, and caregivers about our work … Overall, we have experience working with the AHRQ Quality Indicators.

477. Getting Ready for Change Self-Assessment (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/qitoolkit/pdi/a3_pdi_selfassessment.docx
     May 12, 2016 - If your hospital does not use the AHRQ PDIs, consider your experience with other quality metrics when … safety measures. |_| |_| |_| · We have open communication among providers, staff, patients, and … hospital does not currently use the AHRQ Pediatric Quality Indicators, it may help to consider your experience … reduce complications in children. |_| |_| |_| · We have open communication among providers, staff, patients … Experience with the AHRQ Pediatric Quality Indicators · We include one or more of the Pediatric

478. Strategy 6K: Cultivating Cultural Competence | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/communication/strategy6kculturalcompetence.html
     March 01, 2020 - As a result, when these individuals need services or care, they experience linguistic, cultural, and … health literacy barriers that have a negative impact on their experience with care and health care outcomes … Survey questions related to cultural competence are now part of the Qualified Health Plan Enrollee Experience … Better communication and overall experience. … and the overall experience of enrollees/patients.

479. Diagnostic Failure: A Cognitive and Affective Approach (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety/vol2/Croskerry.pdf
     January 01, 2004 - seek care elsewhere, (3) patients fail to follow up, and (4) death. … Past experience Experience is an important determinant of the caliber of decisionmaking. … In general, accumulated experience brings with it expertise. … Patient factors. … Which patients are most challenging for second-year medical students?

480. Strategy 2: Communicating for Improve Quality (Tool 6)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pptx
     July 23, 2010 - What is the patient and family experience in our hospital? … Then we will talk about how the patient and family experience care in our hospital. … Patient outcomes, including emotional health, functioning, and pain control Patient experience [Insert … The Centers for Medicare & Medicaid Services (CMS) publishes hospitals’ patient experience scores on … Try to see the experience through their eyes Listen to, respect, and act on what the patient and family