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341. Strategy 2: Communicating for Improve Quality (Tool 6) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy2/Strat2_Tool_6_Pres_TX_508.pdf
     June 02, 2025 - • What is the patient and family experience in our hospital? … Patient and family engagement: • Creates an environment where patients, families, clinicians, and … • Foundation of all interactions with patients and families • Research shows patient-centered communication … to Improve Quality Training (Tool 6) What is the patient and family experience at our hospital? … What is the patient and family experience at our hospital? What is it like being a patient?

342. Strategy 1: Working with Patients & Families as Advisors (Tool 9) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_9_AdvisorTrain_508.pdf
     March 06, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 9) Guide to Patient and Family Engagement … As a patient and family advisor, you may have access to health information about other patients that … Bring your sense of humor and expect the best from your experience. … and families have a good experience … • Patients get care that is patient- and family- centered.

343. Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/20141022_cg/webcast_10_22_14_cg.html
     July 01, 2018 - The top-performing medical practices shared how they provide patients with positive experiences in the … Care Providers and Medical Practices  (PDF, 2.7 MB) The CAHPS Ambulatory Care Improvement Guide Patient … Experience of Care: Inventory of Improvement Resources. … Quality Improvement ( PDF [3.45 MB] ) A Tale of Three Practices: How Medical Groups are Improving the Patient … Experience.

344. Facilitator Guide: Build Your SSI Prevention Bundle (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/hais/tools/mvp/modules/cusp/ptfamcare-facguide.docx
     January 01, 2017 - and Family Involvement in Care of Mechanically Ventilated Patients SAY: This module is about patient … Patient and Family Involvement in Care of Mechanically Ventilated Patients Facilitator Guide AHRQ Pub … centered outcomes such as quality of life measures, patient satisfaction and patient experience; establishing … traumatic life experience. … experience.

345. Strategy 1: Working with Patients & Families as Advisors (Tool 9) (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_9_AdvisorTrain_508.docx
     March 06, 2013 - Strategy 1: Working with Patients & Families as Advisors (Tool 9) Patient and Family Advisor Orientation … text] Strategy 1: Working With Patients & Families as Advisors (Tool 9) Guide to Patient and Family … Bring your sense of humor and expect the best from your experience. … and families have a good experience. … Patients get care that is patient- and family-centered.

346. Conclusions and Implications | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/research-transform-primary-care/transform/synthesis-report/conclusions.html
     October 01, 2015 - care system that will reduce costs, improve the quality of care provided, and improve the patient’s experience … efforts in the practices they studied, usually as part of a board or patient advisory committee. … The investigators reported that this was in part because patient-centered care, self-management, and … entire population of patients. … care payment model are needed to reward practices for improving the quality of care and the patient’s experience

347. Conclusions and Implications | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/reports/grants-transform/conclusions-and-implications.html
     March 01, 2017 - care system that will reduce costs, improve the quality of care provided, and improve the patient’s experience … efforts in the practices they studied, usually as part of a board or patient advisory committee. … The investigators reported that this was in part because patient-centered care, self-management, and … entire population of patients. … care payment model are needed to reward practices for improving the quality of care and the patient’s experience

348. Public Reporting of Patients’ Comments with Quality Measures: How Can We Make It Work? (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20140603_QI/reporting-patients-comments-transcript.pdf
     June 01, 2014 - We'll be addressing specifically the research that we've done on the use of patient experience narratives … narratives, a review article on the experience with patient comments in the UK, and a few other additional … So on SelectMD, some participants saw only CAHPS data on patient experience. … that experience, and aligned with valued aspects of patient experience? … experience.

349. Evaluation Planning Tool (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/patient-safety/resources/diagnostic-toolkit/06-pfe-planning-evaluation.pdf
     August 01, 2021 - Evaluation Planning Tool Evaluation Planning Tool Toolkit for Engaging Patients To Improve Diagnostic … Does your practice: � Conduct patient surveys that you can add questions to (e.g., patient experience … � Number of times patients document use of the 60 Seconds To Improve Diagnostic Safety [via patient … satisfaction with communication [via patient exit survey or communication items on a patient experience … Three surveys can be used to collect information from patients, providers, or staff on the impact of

350. Final Progress Report: Safety Outcomes of Obese Residents in US Nursing Homes (pdf file)
     www.ahrq.gov/sites/default/files/2024-05/felix-report.pdf
     January 01, 2024 - For example, a study of 5 years of medical claims data of 95,598 patients revealed that, at all levels … they are not a more challenging resident population as suggested by previous reports or that obese patients … Preplanning with protocols for skin and wound care in obese patients. … Care of the morbidly obese patient in a long-term care facility. … The paradox of obesity in pressure ulcers of critically ill patients.

351. Introducing a Protocol To Obtain Patient Comments Using the CAHPS® Clinician & Group Survey (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-transcript.pdf
     January 01, 2017 - So, what we did was divide up patients' experience into ten different domains. … And it's also a way to get feedback from subgroups of patients whose experience you may be interested … I appreciate the opportunity to share our experience with collecting patient comments, and this came … patient experience, clinical quality, and appropriate resource use. … The office has them, but they weren't specifically collected in order to conduct a patient experience

352. Publications and Additional Materials | Agency for Healthcare Research and Quality
     www.ahrq.gov/pqmp/publications/search.html?page=2
     August 01, 2016 - PMID: 27495373 Keywords: Patient and family experience measures, Care transitions Is It Feasible … experience measure. … Keywords: Care transitions, Patient and family experience measures The development of a pediatric … The development of a pediatric inpatient experience of care measure: Child HCAHPS®. … Keywords: Patient and family experience measures, In-patient care Recognizing differences in hospital

353. CAHPS Child Hospital Survey: Overview of the Questionnaire (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/pqmp/toolkits/questionnaire-overview.pdf
     March 20, 2017 - as an inpatient and their own experience with their child’s inpatient hospital stay. … of hospital care for pediatric patients (17 and younger). … HCAHPS: Patients’ Perspectives of Care Survey. … Contents of the Survey The 62 items in the Child Hospital Survey produce 18 measures of patient experience … The survey development team conducted a comprehensive review of existing patient experience measures

354. Overview of the CAHPS Clinician & Group Visit Survey 4.0 (beta) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/cg/overview-questionnaires-cg40-3350.pdf
     November 01, 2020 - This survey asks patients about their experiences with a provider and staff at their most recent visit … With Patients • Providers’ Use of Information to Coordinate Patient Care Overview of the CAHPS … The first step was a review of the literature and other surveys that assess patient experience with … experience questions. … The revision process resulted in the beta version of an instrument designed to measure patient experience

355. An Update on the CAHPS Patient Narrative Item Sets - Martino (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-patient-narrative-martino.pdf
     June 01, 2021 - An Update on the CAHPS Patient Narrative Item Sets - Martino UPDATED NARRATIVE ITEM SETS FOR THE CAHPS … Healthcare providers value comments from their patients because these details tell them what is working … Healthcare providers value comments from their patients because these details tell them what is working … technical competence • Actionable: conveys the who, what, when and where of the event as well as how the experience … felt to the patient Percentage of Respondents Providing Actionable Feedback 0% 5% 10% 15% 20%

356. Program Performance Measures and Gaps | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/hcbs/report/rep5.html
     June 01, 2010 - Functioning Measures and Gaps Client Experience Measures and Gaps Program Performance Measures and … If client functioning and client experience are the outcomes of a Medicaid HCBS program, then program … We then backed those constructs into the client experience and functioning DRA domains, leaving the residual … These data could theoretically come from either client report or administrative sources. … Measures of client function and experience, by definition, are based on client-level data, aggregated

357. AHRQ Staff: Kristin Dillon | Agency for Healthcare Research and Quality
     www.ahrq.gov/cpi/about/nac/pcortf-snac/dillon.html
     November 01, 2022 - Subject Matter Expert AHRQ Subcommittee of the National Advisory Council on Patient-Centered Outcomes … Strategy Alder Canyon LLC Kristin Dillon, M.D., F.A.A.F.P., is a family physician with extensive experience … Her clinical experience encompasses 20 years spent providing the full spectrum of primary care through … Return to Subcommittee on Patient-Centered Outcomes Research Trust Fund Investments and Future Activities

358. Table 3-2. Definitions of Measurement Domains | Agency for Healthcare Research and Quality
     www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-table32.html
     March 01, 2013 - management, which could include family, community, psychological, and social support Clinician experience … after the initial connection between them Community resource experience The level of utility … of action and effort taken by a community resource to share information with clinics/clinicians and patients … exist Patient experience The level of utility from a patient's perspective of participation … aimed at helping patients stay informed about recommended clinical preventive services, and overcoming

359. The Role of Leadership in Quality Improvement Efforts (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Role_of_Leadership_In_QI-_2011_11_01.pdf
     January 01, 2011 - Gregg provides leadership for quality and patient safety at Mass General and measuring patient experience … experience. … Another terrific example in the patient experience world is that we all look at our CAHPS data. … But what we need to do as leaders is we need to constantly bring it back to the impact on patients. … experience.

360. Appendix A. Informant Interview Guide | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/reports/engage/appa.html
     March 01, 2017 - Guide to Improving Patient Safety in Primary Care Settings by Engaging Patients and Families Appendix … Safety in Primary Care Settings by Engaging Patients and Families Executive Summary Introduction … Probes: Is this from personal experience? If yes, can you describe that experience? … Concept: Dissemination to Primary Care Practices and Patients Stem Question: We would like your help … Probes: Is this from personal experience? If yes, can you describe that experience?