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241. Conclusion | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-5.html
     June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Conclusion Previous Page Next Page Table of Contents Patient Experience as a Source … ’ Diagnostic Experiences Using Rigorous Methods Learning From Narratives About Diagnostic Experience … These metrics may also address the capacity of the healthcare system to assist patients and families … Even those predisposed to learn from patient narratives may find it daunting in practice, when time to

242. Chapter 3. Methods | Agency for Healthcare Research and Quality
     www.ahrq.gov/research/shuttered/acfselection/chapter3.html
     July 01, 2018 - The groups with experience operating an ACF included Baylor College of Medicine (Houston, TX), University … Patient Selection Tool Development As discussed previously, one of the potential uses for an ACF is … In this scenario, less ill patients who cannot be discharged from a hospital to home potentially could … addendum to our initial task order, we were charged with attempting to develop a tool to assist in this patient … This panel met multiple times via conference call to develop and refine the Patient Selection Tool.

243. The CAHPS Ambulatory Care Improvement Guide: Open Notes (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6c.pdf
     March 01, 2017 - Experience Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.C. … Experience with Ambulatory Care 6.C. … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … Experience with Ambulatory Care 6.C. … Experience with Ambulatory Care 6.C.

244. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/2_Linda_Sparks_slides_24-36.pdf
     October 08, 2013 - providing over 1.5 million ambulatory visits per year • Network of more than 60 locations • Patient … Experience Data 2006 CG-CAHPS 12-Month Survey to measure patient experience • Organization … seeking ways to improve patient experience • Physicians expressing interest in ways to increase … Dean Listens Survey on Helpfulness • Dean Listens Survey to learn more about our patients level of … • 1,917 patients surveyed • 1,033 patients responded Survey Results Main Themes • Consistent

245. A-1. CCRM Measurement framework | Agency for Healthcare Research and Quality
     www.ahrq.gov/prevention/resources/chronic-care/ccrm-atlas-suppl/ccrm-apptabA-1.html
     October 01, 2013 - Measure 13: Clinician discussion of treatment plan with patients or family caregivers (ASCP Physician … Measure 14: Patients referred to a community health educator referral liaison (CHERL) A-18. … Measure 18: Rate of patients that were ready to improve a targeted behavior A-22. … experience Cost/efficiency Delivery of service Patient- centeredness Clinician experience … Community resource experience Cost/efficiency Patient experience Cost/efficiency Delivery

246. A Breakthrough Approach to Improving CAHPS Communication Performance (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/communication_2012_04_01_transcript.pdf
     January 01, 2012 - In our earlier podcasts in this series, we talked about why improving patient experience is so important … Today we’re going to dive right into strategies that can be used to improve the patient experience. … I would like to describe to you an evidence-based breakthrough approach to enhancing the patient experience … But if you’re very present to the patient when you stop in, it’s going to feel like a personal experience … Now since there are so many non-verbal behaviors that have an impact on the patient experience, how

247. AHRQ Webcast Recent Insights into CAHPS Survey Modes and Response Rates - Parast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/recent-insights-webcast-parast.pdf
     June 02, 2025 - CAHPS Survey Modes and Response Rates - Parast Testing the Feasibility of the Emergency Department Patient … Experience of Care (EDPEC) Survey Layla Parast, RAND Corporation 23 Disclosure This study was … contract number GS-10F- 0275P/75FCMC18F0061, “National Implementation of the Emergency Department Patient … Experience of Care (EDPEC) Discharged to Community (DTC) Survey,” funded by the Centers for Medicare … ►Majority of adult emergency department patients were eligible • Patients randomized within hospital

248. About the CAHPS Patient-Centered Medical Home (PCMH) Item Set (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/item-sets/PCMH/about-pcmh-item-set-cg20.pdf
     May 22, 2014 - Experience Measures for the CAHPS Clinician & Group Surveys About the CAHPS Patient-Centered Medical … In addition to the patient experience measures from the 12-Month Survey, users can calculate and report … For more information about the PCMH composites and related measures, please see Patient Experience Measures … experience … experience with the medical home.

249. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-phase-two-plan.pdf
     December 01, 2018 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care Plan for Phase … Patient Experience Specialist for the Ambulatory Care Network, New York-Presbyterian New York, NY … to practice leaders and clinicians in ways that are easily understood and useful for improving patient … experience? … Pre-Post Analysis across all 9 sites (intervention and control): – PG/CG-CAHPS scores – All-Staff Patient

250. Table 4.1. Measure Measure Mapping Table | Agency for Healthcare Research and Quality
     www.ahrq.gov/prevention/resources/chronic-care/clinical-community-relationships-measures-atlas/ccrm-atlas-table41.html
     March 01, 2013 - Providers (GP-LI) 109 Domain Element/Relationship Clinic/clinician Patient … Community resource Clinic/clinician—patient Clinic/clinician—community resource Patient—community … (1) 13 ** * ** Capacity for self-management * ** * * * * Clinician experience …   Communication and follow through/follow-up * * * * * ** Community resource experience … * * * ** * ** Patient experience * * * ** * ** Proactive and ready

251. Reporting Measures for the CAHPS Clinician & Group Survey (Four-Point Scale) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/measures-dental-plan-709.pdf
     December 27, 2017 - Reporting Measures for the CAHPS Clinician & Group Survey (Four-Point Scale) Patient Experience Measures … Plan Survey This document discusses the types of patient experience measures associated with the … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html Patient Experience … Learn more about using CAHPS survey results to improve patient experience. … Patient Experience Measures for the CAHPS® Dental Plan Survey Document No. 709 Page 4 CAHPS®

252. Reporting Measures for the CAHPS Clinician & Group Survey (Four-Point Scale) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/dental/about/measures-dental-plan-709.pdf
     December 27, 2017 - Reporting Measures for the CAHPS Clinician & Group Survey (Four-Point Scale) Patient Experience Measures … Plan Survey This document discusses the types of patient experience measures associated with the … https://www.ahrq.gov/cahps/surveys-guidance/helpful-resources/analysis/index.html Patient Experience … Learn more about using CAHPS survey results to improve patient experience. … Patient Experience Measures for the CAHPS® Dental Plan Survey Document No. 709 Page 4 CAHPS®

253. Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20131008_cg/3_Liza_Nyeko_slides_37-40.pdf
     October 08, 2013 - Myth Busting: Using the CG-CAHPS 12-Month Survey for Quality Improvement Using CG-CAHPS for Patient … Experience Improvement Work at Massachusetts General Hospital Liza Nyeko Rick Evans October 8, … implementation • Converted to 4-point scale version in 2013 • Population includes adult and pediatric patients … Experience Portal • Vendor portal includes data and patient comments • Multiple ways to view data … Experience Improvement Work at Massachusetts General Hospital CG-CAHPS Survey Administration CG-CAHPS

254. Major Hospital Quality Measurement Sets | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/measures/setting/hospitals/measurement-sets.html
     February 01, 2023 - These measures include indicators of patient safety, clinical process of care, patient experience of … ' perspectives on care they experience during a hospital stay. … HCAHPS addresses critical aspects of the hospital experience, including: Communication with doctors … Discharge information and patients' understanding of care when leaving the hospital. … This survey asks about various aspects of patient experience that are important to children and their

255. Improving Patient Safety Using ATHENA-Decision Support System Technology: The Opioid Therapy for Chronic Pain Experience (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-safety-resources/resources/advances-in-patient-safety-2/vol4/Advances-Michel_92.pdf
     April 30, 2008 - Pain Experience Improving Patient Safety Using ATHENA-Decision Support System Technology: The Opioid … Therapy for Chronic Pain Experience Martha Michel, PhD; Jodie Trafton, PhD; Susana Martins, MD, MSc … ATHENA-Opioid Therapy focuses on reducing patient risk in three main ways: (1) identifying patients … ATHENA-Opioid Therapy identifies these patients based on three sources of data: • Patients at risk … • We will telephone volunteer clinicians monthly for a brief interview about their recent experience

256. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/improving-cg-cahps-scores-webcast-transcript.pdf
     March 01, 2016 - We've never wanted patient experience targets to be standalone. … My team, the Patient Experience Team, would staff those cabinets. … There's a lot of misperception out there about what patient experience is all about. … There's a lot of cynicism about patient experience. … We utilize the data from CAHPS, but we supplement with other patient experience data.

257. Johns Hopkins HealthCare Uses AHRQ Resources to Promote Health Literacy and Measure Patient Experience | Agency for Healthcare Research and Quality
     www.ahrq.gov/news/newsroom/case-studies/201604.html
     May 01, 2016 - Johns Hopkins HealthCare Uses AHRQ Resources to Promote Health Literacy and Measure Patient Experience … Search All Impact Case Studies May 2016 AHRQ's "Questions Are the Answer" patient engagement … That leads to better and safer patient care." … encourage their active participation in health care decision-making, and ensure they will have a good experience … as one of our patients," Ms.

258. AHRQ's Safety Program for Nursing Homes: On-Time Prevention | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/settings/long-term-care/resource/ontime/pruprev/qualifications.html
     December 01, 2017 - Training—Recommended Facilitator Trainee Qualifications Know about adult learning principles and have experience … Have experience working with the varied educational levels of nursing home staff.

259. Strategy 1: Working with Patients & Families as Advisors (Tool 5)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_5_InfoSession_508.pptx
     June 02, 2025 - And your feedback and input help us make changes to make the care experience better for all patients … Remember, when it comes to the experience of being a patient or family member, you are the experts. … ways of improving the care experience for all patients and families Council members include patients … care experience for all patients and families. … experience?

260. AHRQ’s Primary-Care Related Data Resources | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/data-resources/index.html
     September 01, 2024 - experience with healthcare as part of a larger effort to advance the delivery of safe, patient-centered … The CAHPS Clinician and Group surveys are used to evaluate patient experience in medical offices or … Patient experience encompasses the range of interactions that patients have with the healthcare system … setting, according to patients. … Patients are the best, or sometimes the only source of the information collected by the CAHPS surveys