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201. 2023 National Healthcare Quality and Disparities Report - Appendix B. Quality Trends and Disparities Tables: Person-Centered Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/research/findings/nhqrdr/2023-qdr-appendixb-measure-category-6.pdf
     January 01, 2023 - ) to ensure that decisions respect patients’ wants, needs, and preferences and that patients have the … Patient Experience of Care Appendix Table 6.1.1. … Patient Experience of Care 22 Appendix Table 6.1.7. … Patient Experience of Care 27 Appendix Table 6.1.9. … Patient Experience of Care 33 Appendix Table 6.1.11.

202. Strategies for Improving CAHPS Health Plan Survey Scores (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160413/edgman-levitan-intro.pdf
     April 13, 2016 - standardized surveys and related products, including the CAHPS Database • CAHPS Surveys • Assess patients … Why Improve Patient Experience? 3. Are You Ready to Improve? 4. … Determining Where to Focus Efforts to Improve Patient Experience 6. … Strategies for Improving Patient Experience 11 www.cahps.ahrq.gov • Open Access Scheduling for … Experience Today’s Speakers

203. Introducing the CAHPS Clinician & Group Visit Survey 4.0 (beta) - Hays (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cg-survey-4-beta-webinar-guiding-concepts.pdf
     September 01, 2015 - Indian Patient Experience with Facility- Based Care ► Hospital ► In-Center Hemodialysis ► Nursing … Home ► Outpatient and Ambulatory Surgery Patient Experience with Condition- Specific Care ► Cancer … Care ► Mental Health Care Enrollee Experience with Health Plans ► Health Plan ► Dental Plan ► … • Asks patients to report on only care they have experienced. 18 CAHPS Survey Development Process … Focus Groups & Interviews  What matters most to patients and their families?

204. The Rationale for Case Mix and Mode Adjustments - Elliott (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/3-case-mix-mode-adjustments-webcast-elliott.pdf
     June 02, 2025 - (1 of 2) • CMA , sometimes called patient-mix adjustment (PMA), adjusts patient experience scores to … experience dimension) ► Hospitals and plans with underserved patient populations may score lower than … health disparities that unfortunately affect both patient experience and clinical aspects of quality … − You can customize care for older patients, but you cannot make older patients younger 16 Variables … of patient experience data and can reduce incentives to avoid some patients • When different reporting

205. Strategy 1: Working with Patients & Families as Advisors (Tool 2) (doc file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_2_BecomeAdvisrPC_508.docx
     June 02, 2025 - Become a patient and family advisor. … I think you may have great ideas about how we can improve the health care experience for patients and … I think you may have great ideas about how we can improve the health care experience for patients and … Sincerely, Patient and family advisors help us by: Sharing stories about their hospital experience … hospital experience in training sessions for nurses, doctors, and other hospital staff.

206. Strategy 1: Working with Patients & Families as Advisors (Tool 2) (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/professionals/systems/hospital/engagingfamilies/strategy1/Strat1_Tool_2_BecomeAdvisrPC_508.pdf
     June 02, 2025 - Become a patient and family advisor. … I think you may have great ideas about how we can improve the health care experience for patients and … I think you may have great ideas about how we can improve the health care experience for patients and … experience in training sessions for nurses, doctors, and other hospital staff … and family advisors help us by: • Sharing stories about their hospital experience in training sessions

207. Info FAQs | Agency for Healthcare Research and Quality
     www.ahrq.gov/faqs/index.html?page=1
     June 12, 2025 - Why use a CAHPS® survey to assess patient experience? … CAHPS surveys are designed to capture information about the experience of care, rather than patient satisfaction … Because of the emphasis on patient experience, CAHPS surveys offer information that's concrete and actionable … experience measured by CAHPS surveys of ambulatory care. … experience in ambulatory care settings.

208. Understanding CAHPS Surveys: A Primer For New Users Webcast Transcript (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/understanding-cahps-surveys-webcast-transcript.pdf
     January 01, 2018 - Ginsberg has broad-based experience in patient experience, patient safety and public health. … experience, I wanted to take just a moment and talk about the difference between patient experience … So, the CAHPS program really looks at patient experience, and what patient experience is it's a focus … Fry, Slide 18 One of the reasons that patient experience is so important is that patient experience … experience among cancer patients, at least within the Medicare program.

209. CAHPS Surgical Care Survey | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/surgical/index.html
     March 01, 2025 - Surgical Care Survey: English ( PDF , 591 KB; Word , 52 KB) Spanish ( PDF , 210 KB; Word , 57 KB) Patient … Experience Measures from the CAHPS Surgical Care Survey (PDF, 641 KB) Users of this survey may also … experience: Information to help you prepare for surgery How well surgeon communicates with patients … Additionally, two measures of patient experience with anesthesia care be calculated. … experience rather than public reporting.

210. CAHPS Elicitation Protocol Webcast (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-webinar-jan-2017-rabson.pdf
     January 01, 2017 - Experience  Annually over 250K surveys fielded to MA patients about their primary care experience … Experience Survey and Patient Comments - Adult survey  Total number of patient comments: 1411  Percent … Experience Survey and Patient Comments - Pediatric survey  Total number of patient comments: 1155 …  This provider asks patients to arrive 15 minutes prior to appointments, then if a patient doesn … Experience Survey and Patient Comments -Adult survey MHQP’s 2016 Patient Experience Survey and Patient

211. Identifying Areas to Improve (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/Identifying_Areas_to_Improve_2012_03_01_Transcript.pdf
     January 01, 2012 - In our earlier podcast in the series we talked about why improving patient experience is so important … But once you’ve made the commitment to improve patient experience how do you know what you’re going … Patient experience is pretty broad from the moment the patient starts to seek care all the way through … experience of care that we know are important, because patients helped guide the scope of CAHPS. … You can also observe interactions with patients, look at patient complaints to see what issues show

212. Re-engineering for Accurate, Timely, and Communicated Diagnosis of Cardiovascular Disease in Women (DREAM Lab) | Agency for Healthcare Research and Quality
     www.ahrq.gov/patient-safety/resources/learning-lab/dream-lab-long-desc.html
     August 01, 2025 - Using a variety of data sources—EHRs, patient safety event reports, and patient experience surveys—researchers … Using patient experience surveys to identify potential diagnostic safety breakdowns: A mixed methods … A scoping review of questions for patients to ask throughout the diagnostic process . … Using patient experience surveys to assess diagnostic safety in urgent care . … Using patient experience surveys to identify potential diagnostic safety breakdowns: A mixed methods

213. CAHPS 2024 Research Meeting Summary (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/2024-virtual-research-meeting-summary-prems-proms.pdf
     January 01, 2024 - of patient experience. … experience is related to patient outcomes. 5 Keynote Address Eugene Nelson How Patient Experience … experience. … Due to increased accountability for patient experience, including public reporting of patient experience … Introduction Key Themes Welcome and Overview Keynote Address How Patient Experience and Patient-Reported

214. CAHPS Child Hospital Survey-Using Data and New Narrative Items - Overview (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ch-hospital-webcast-122223-toomey.pdf
     December 01, 2022 - Improving Patient Experience Scores Using Simultaneous Interpretation on Family-Centered Rounds. … Improving Patient Experience Scores Using Simultaneous Interpretation on Family-Centered Rounds. … Improving Patient Experience Scores Using Simultaneous Interpretation on Family-Centered Rounds. … Improving Patient Experience Scores Using Simultaneous Interpretation on Family-Centered Rounds. … Improving Patient Experience Scores Using Simultaneous Interpretation on Family-Centered Rounds.

215. | Agency for Healthcare Research and Quality
     www.ahrq.gov/research/publications/search.html?page=2
     September 01, 2023 - One of the best ways to collect information about diagnostic errors is through self-reporting by patients … Publication Date: July 2023 Publication Number: 23-0040-4-EF Patient Experience … feedback can most effectively be used to learn from patient and family experience. … Publication Date: June 2023 Publication Number: 23-0040-3-EF Patient Experience … failures, and how patient feedback can enrich clinicians’ understanding of patient and family experience

216. Chapter 6. Measure Maps and Profiles (continued, 14) | Agency for Healthcare Research and Quality
     www.ahrq.gov/ncepcr/care/coordination/atlas/chapter6m.html
     June 01, 2014 - Picker Patient Experience (PPE-15) Care Coordination Measure Mapping Table   Measurement … Evidence indicates that the Picker Patient Experience Questionnaire (PPE-15) has high levels of internal … The Picker Patient Experience Questionnaire: Development and validation using data from in-patient surveys … Perceptions of Care (PPOC) Purpose: To measure and determine Veterans Administration (VA) patients … health status. 1 Two domains of patient-centered care measured in the PPOC—communication between patients

217. Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/20160315/susan-edgman-levitan-intro-slides.pdf
     March 15, 2016 - standardized surveys and related products, including the CAHPS Database • CAHPS Surveys • Assess patients … Why Improve Patient Experience? 3. Are You Ready to Improve? 4. … Determining Where to Focus Efforts to Improve Patient Experience 6. … Strategies for Improving Patient Experience 10 www.cahps.ahrq.gov CAHPS Ambulatory Care Improvement … Strategies for Improving Patient Experience • Open Access Scheduling for Routine and Urgent Appointments

218. Development of the Patient-Centered Medical Home Item Set | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/item-sets/PCMH/Development-PCMH-Survey.html
     November 01, 2020 - Development of the Patient-Centered Medical Home Item Set The development of the Patient-Centered … and regional collaboratives, to provide input on the development and use of a CAHPS survey to assess patient … experience with the medical home. … experience survey for its PCMH program. … In summer 2010, adult patients and parents of children receiving care in medical home practices provided

219. What Health Care Quality Measures Will You Report? | Agency for Healthcare Research and Quality
     www.ahrq.gov/talkingquality/plan/quality-measures.html
     November 01, 2018 - , you will need to determine which aspects of their performance to measure (e.g., clinical quality, patient … experience, patient safety, cost). … reports provide only one kind of data, such as clinical process measures, while others also include patient … experience surveys, outcome measures, or descriptive information on the facility.

220. Diagnostic Safety Issue Briefs | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs.html
     July 01, 2025 - Recommendations for Nurse Leaders and Educators Leadership To Improve Diagnosis: A Call to Action   Patient … Experience and Engagement The Patient’s Role in Diagnostic Safety and Excellence: From Passive Reception … Toward Co-Design Patient Experience as a Source for Understanding the Origins, Impact, and Remediation … Vol.1: Why Patient Narratives Matter Patient Experience as a Source for Understanding the Origins, Impact … Vol.2: Eliciting Patient Narratives Health Information Technology for Engaging Patients in Diagnostic