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101. Listening to the Voice of the Patient: Using Multiple Feedback Methods to Complement CAHPS Survey Data webcast-PANEL (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-listening-voice-of-patient-webcast-panel.pdf
     June 02, 2025 - 61% of patients are dual eligible for Medicare and Medicaid 75% of patients identify as African … Seen within 15 minutes of arrival NPS 96.7 14 VETERANS EXPERIENCE OFFICE Measuring Experience … in the Veterans Health Administration (VHA) Patient experience is the sum of all interactions, shaped … Improvement and Learning (SAIL) 15 VETERANS EXPERIENCE OFFICE VHA Outpatient Patient Experience … in the Veterans Health Administration (VHA) VHA Outpatient Patient Experience Journey Map Panel Discussion

102. Strategies for Improving Patient Experience with Ambulatory Care: Internet Access for Health Information and Advice (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6d.pdf
     July 07, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Internet Access for Health Information … Experience Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.D. … Experience with Ambulatory Care 6.D. … Experience with Ambulatory Care 6.D. … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience

103. Past Research on Patient Perceptions of Safety and Diagnostic Mishaps | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-3.html
     June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Page Table of Contents Patient Experience as a Source for Understanding the Origins, Impact, … : Accounts of patient experience related to safety are often (40%-60% of cases) reported by family and … For example, patients may experience problems that undermine their confidence in the diagnostic process … reporting of diagnostic problems focuses on factors that lead to mishaps, not what patients experience

104. Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors, Volume 1: Why Patient Narratives Matter (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/topics/dxsafety-patient-experience-vol1.pdf
     July 01, 2023 - , Volume 1: Why Patient Narratives Matter PATIENT SAFETY e Issue Brief 12 Patient Experience as … learning from patients’ diagnostic experience remain in need of future research. … safety data using patient reported experience and patient information and feedback.19 A 2020 review … experience. 8 Directions for Future Research Past research on eliciting patient experience shows … Future research could leverage accounts of patients’ experience toward this end in two ways.

105. CAHPS Mental Health Surveys | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/surveys-guidance/mental-health/index.html
     March 01, 2025 - CAHPS Outpatient Mental Health Survey The CAHPS Outpatient Mental Health Survey asks adult patients about … The survey results can be used to assess patient experience and identify strengths as well as areas in … Learn more:   Measuring Access to Mental Health Services Among Primary Care Patients. Hargraves, J. … experience: Getting treatment quickly. … Getting information about patient rights.

106. Learning from Patient Narratives Through Innovative Feedback Reporting Methods (Webcast) | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/webinar-053123.html
     July 01, 2023 - Learning from Patient Narratives Through Innovative Feedback Reporting Methods (Webcast) May … The impact of the project on staff and patient experience and NYP leadership perspectives was discussed … Wharton School, University of Pennsylvania Philadelphia, PA Impact of the Intervention on Staff Experience … Experience (PDF, 263 KB)   Rick Evans, M.A. … Senior Vice-President - Patient Services and Chief Experience Officer New York-Presbyterian Hospital

107. Agenda: Patient-Reported Experience and Outcome Measures (PREMs and PROMs) in Research and Clinical Practice (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/research-meeting-agenda-prems-proms-91724.pdf
     September 17, 2024 - Agenda: Patient-Reported Experience and Outcome Measures (PREMs and PROMs) in Research and Clinical Practice … AGENDA 1 08/09/2024 Patient-Reported Experience and Outcome Measures (PREMs … Patient-reported experience measures (PREMs), such as AHRQ’s Consumer Assessment of Healthcare Providers … - reported experience and outcome measures. … How Patient Experience and Patient-Reported Outcome Measures Are Interconnected • Moderator: Ron D

108. Exhibit 6.6. Organizational Goals of Lean | Agency for Healthcare Research and Quality
     www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit6-6.html
     November 01, 2014 - experience Cultural integration: process improvement Improved efficiency/eliminate waste … experience Nurses and other frontline staff Improved efficiency and reduced process time … Improved patient experience Management engineers and Six Sigma staff Improved efficiency and … reduced process time Cultural integration: process improvement, transparency Improved patient … experience More clinician time at the bedside Return to Document

109. Exhibit 1.6. Organizational Goals of Lean | Agency for Healthcare Research and Quality
     www.ahrq.gov/practiceimprovement/systemdesign/leancasestudies/lean-exhibit1-6.html
     November 01, 2014 - experience Cultural integration: process improvement Improved efficiency/elimination of waste … experience Nurses and other frontline staff Improved efficiency and reduced process time … Improved patient experience Management engineers and Six Sigma staff Improved efficiency and … reduced process time Cultural integration: process improvement, transparency Improved patient … experience More clinician time at the bedside Return to Document

110. AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-CLOSING (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/addressing-emerging-needs-09132023-closing.pdf
     June 02, 2025 - AHRQ CAHPS Program: Addressing Emergining Needs for Patient Experience Measurement & Improvement webcast-CLOSING

111. Executive Summary | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol2-1.html
     June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Executive Summary Previous Page Next Page Table of Contents Patient Experience as … Patient perspectives offer unique information about how diagnosis-related events alter patients’ trajectories … from patient and family experience. … What questions about the elicitation of patients’ diagnostic experience remain in need of additional

112. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-ginsberg.pdf
     June 02, 2025 - Practice Improvement: Create tools for health care professionals to improve care for their patients. … CAHPS surveys are the gold standard for patient experience measurement. … • Program advancing the understanding and measurement of patients’ experiences with their health … Experience of Care Research at AHRQ • Active research program in patient experience measurement • … , patient engagement, and patient safety  Best methods for collecting patient experience data, including

113. Strategies for Improving Patient Experience with Ambulatory Care: Reminder Systems for Immunizations and Preventive Services (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/health-promotion-education/cahps-strategy-6-r.pdf
     April 14, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Reminder Systems for Immunizations … Experience Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.R. … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience

114. Strategies for Improving Patient Experience with Ambulatory Care: Reminder Systems for Immunizations and Preventive Services (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/access/cahps-strategy-6-r.pdf
     April 14, 2017 - Strategies for Improving Patient Experience with Ambulatory Care: Reminder Systems for Immunizations … Experience Section 6: Strategies for Improving Patient Experience with Ambulatory Care 6.R. … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience … The CAHPS Ambulatory Care Improvement Guide Section 6: Strategies for Improving Patient Experience

115. What Are Patient-Reported Measures? | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/about-cahps/patient-experience/prems-proms/index.html
     February 01, 2025 - Patient-Reported Experience Measures (PREMs) and Patient-Reported Outcome Measures (PROMs) are both important … PREMs focus on patients’ experiences with healthcare services.  … PROMs focus on patients’ self-reported health status and quality of life.  … Patient-Reported Experience Measures (PREMs) Healthcare organizations—including hospitals and medical … offices—can gather feedback about various aspects of patients’ care experiences using PREMs, such as

116. Advancing the Science and Implementation of Patient Narrative Elicitation and Reporting | Agency for Healthcare Research and Quality
     www.ahrq.gov/cahps/news-and-events/events/2016-meeting-summary.html
     August 01, 2019 - narrative information as a complement to standardized patient experience survey scores, both to help … with analyzing and reporting patient narratives for use by clinicians to improve patient experience. … experience with the perceived burden to patients? … Patients vs. caregivers as respondents: How can elicitation methods be adapted to capture the experience … Value of feedback reporting to clinicians: Clinician acceptance of patient experience measures:

117. Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/nyp-webinar-servati-demo-project.pdf
     June 02, 2025 - Implementing the New CAHPS® Protocol for Obtaining Patient Comments About Their Care The NYP Patient … Patient Experience Specialist for the Ambulatory Care Network, New York-Presbyterian New York, NY … experience survey operations? … experience? … comments – Provides reports to ACN Patient Experience Office  PG survey is based on but different

118. Understanding CAHPS Surveys: A Primer for New Users - CAHPS 101 (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/fry-administering.pdf
     June 02, 2025 - Patient experience refers to what happened in a health care setting. … Patient experience is strongly associated with: Health Outcomes ▪ Patient adherence ▪ Process of care … Patient Experience vs. … Patient Satisfaction Experience Satisfaction Why Measure Patient Experience? … Experience with Providers Patient Experience with Facility-Based Care Patient Experience with Condition-Specific

119. Learning from Patient Narratives Through Innovative Feedback Reporting Methods Webcast - Welcome from AHRQ (pdf file)
     www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/learning_pt_narratives_053123-ginsberg.pdf
     June 02, 2025 - ► Practice Improvement: Create tools for health care professionals to improve care for their patients … experience of care ► Strategies for reporting patient experience measures ► Methods for improving quality … ► Patient experience of care ≠ patient satisfaction • CAHPS measures encompass the range of interactions … patients have with the healthcare system • Measures include: ► Communication with providers ► Access … core set of closed-ended CAHPS survey questions ► Provide value-added information that is helpful to patients

120. Executive Summary | Agency for Healthcare Research and Quality
     www.ahrq.gov/diagnostic-safety/resources/issue-briefs/dxsafety-patients-source-understanding-dx-error-vol1-1.html
     June 01, 2023 - Patient Experience as a Source for Understanding the Origins, Impact, and Remediation of Diagnostic Errors … Executive Summary Previous Page Next Page Table of Contents Patient Experience as … of patient and family experience and reduce the harms that follow adverse diagnostic events. … What questions about learning from patients’ diagnostic experience remain in need of future research. … Key insights about learning from patient experience to address diagnostic problems include: To obtain