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1. Patient Experience | Agency for Healthcare Research and Quality
   www.ahrq.gov/topics/patient-experience.html
   Topic: Patient Experience AHRQ's Consumer Assessment of Healthcare Providers and Systems program … measures the patient experience, which includes several aspects of healthcare delivery that patients … Advancing the Impact of Consumer Experience of Care Measurement: What’s Next? … Help Consumers Across Pennsylvania Take an Active Role in Their Health Care Engaging Patients … Safety Culture® To Improve Quality of Care What Is Patient Experience?

2. Patient Experience Research Meeting - Agenda (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/cahps-ptexp-research-meeting-agenda-2023.pdf
   January 01, 2023 - Patient Experience Research Meeting - Agenda Patient Experience, Patient Safety, and Provider Well-Being … How do these issues relate to assessing and improving patient experience with care? … experience can help to improve patient safety and the well-being of the healthcare workforce. … culture and patient experience • How better communication with patients can improve patient safety … Linking Provider and Staff Perceptions of Patient Safety Culture with Patient Experience in Hospitals

3. Improving Patient Experience in Large Organizations webcast - Closing (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-closing.pdf
   June 02, 2025 - Improving Patient Experience in Large Organizations webcast - Closing CAHPS Improvement Resources … • CAHPS Improvement Guide • Research on improving patient experience www.ahrq.gov/cahps/quality-

4. Surgical Patient Experience of Care Survey Design Project (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/surveys-guidance/surgical/about/F2CGLizHoyRogerLevine.pdf
   June 02, 2025 - Surgical Patient Experience of Care Survey Design Project Surgical Patient Experience of Surgical Patient … Experience of Care survey? … – 49 surgical patients • Heterogeneous with respect to age, gender, type of surgery, number … Incident study was conducted to help inform development of CG-CAHPS – Interviews conducted with 168 patients … experience of care survey

5. Improving Patient Experience in Large Organizations webcast - Skootsky (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-skootsky.pdf
   March 01, 2021 - Improving Patient Experience in Large Organizations webcast - Skootsky 26 Ambulatory Patient Experience … Improve the overall patient experience by assigning staff to coordinate patient care throughout one’ … Experience, Safety, Look and Feel Appearance • Patient Communication Center (PCC) • Employee Training … Samuel Skootsky SSkootsky@mednet.ucla.edu mailto:SSkootsky@mednet.ucla.edu Ambulatory Patient Experience … Experience Focused Quality Improvement Work Patient-Physician Communication Workshop ART (Ambulatory

6. Improving Patient Experience in Large Organizations webcast - Intro (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-intro.pdf
   March 24, 2021 - Improving Patient Experience in Large Organizations webcast - Intro Improving Patient Experience in … :00 – 3:00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program • Foundational elements of patient … experience improvement • Two case studies: ► Improving patient experience with communication about … medications in Kaiser Permanente hospitals ► Improving patient experience with ambulatory care in

7. Improving Patient Experience in Large Organizations webcast - Fishkin (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-fishkin.pdf
   March 24, 2020 - Improving Patient Experience in Large Organizations webcast - Fishkin Effective Implementation of Patient … , Kaiser Permanente AHRQ-CAHPS: Improving Patient Experience in Large Organizations March 24, 2020 … This diagram highlights the specific touchpoints where patients are impacted by the practice while the … Patient Experience Patient arrives on unit Patient sees “Ask 3” Document posted on wall with … Practice Workflow: Discharge Patient Experience RN prints discharge summary RN closes door to

8. The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-ahrq.pdf
   June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Ginsberg WELCOME FROM AHRQ … Caren Ginsberg, PhD Director, CAHPS & SOPS Programs Center for Quality Improvement & Patient Safety … AHRQ can not require the use of our tools and products. 7 CAHPS surveys of patient experience … • Encompasses the range of interactions patients have with the healthcare system • Patient experience … set of closed-ended CAHPS survey questions; and ► Provide value-added information that is helpful patients

9. The Power of Patient Stories for Improving the Patient Experience webcast - Nembhard (pdf file)
   www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-quality.pdf
   June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Nembhard Using Narratives … QI): process-based, data-driven approach to systematically improve the ways care is delivered to patients … experience perturb your organization the most? … negative situations Frequent and useful narrative comments Confidence in understanding of patients … and practice Patient-inspired behavior changes Positive work experience - Job satisfaction

10. The Power of Patient Stories for Improving the Patient Experience webcast - Closing (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-closing.pdf
    June 02, 2025 - The Power of Patient Stories for Improving the Patient Experience webcast - Closing QUESTIONS AND ANSWERS

11. Improving Patient Experience: Data Analysis Methods webcast - Closing (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-closing-5.pdf
    June 02, 2025 - Improving Patient Experience: Data Analysis Methods webcast - Closing CAHPS Improvement Resources … • CAHPS Improvement Guide • Research on improving patient experience 43 CAHPS Updates Sign up

12. Partnering To Improve Safety, Quality, and Patient Experience (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/professionals/quality-patient-safety/patient-family-engagement/pfeprimarycare/partnering-a.pdf
    May 01, 2016 - Partnering To Improve Safety, Quality, and Patient Experience Partnering To Improve Safety, Quality … , and Patient Experience What is it? … A Patient and Family Advisory Committee (PFAC) is a group of patients, family members, office staff, … and doctors who work together to improve safety, quality, and the patient experience. … A PFAC can: ■ Help your doctors and their office staff learn from your experience as a patient or a

13. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Bakdash (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/02-pt-narratives-support-px-strategy-bakdash.pdf
    June 02, 2025 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Bakdash AHRQ’S CAHPS … 7 What is Patient Experience? … ASPECTS OF PATIENT EXPERIENCE Access to Care Courtesy and Respect Care Coordination Culturally … from patients: Quantitative Methods • CAHPS surveys, proprietary surveys, “home grown” surveys Qualitative … Methods for Collecting Patient Experience Information Examples of CAHPS Narrative Items Gain for Adding

14. CAHPS QI The Case for Improving Patient Experience (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/podcasts/The_Case_for_Improving_Patient_Experience_-2011_10_01_Transcript.pdf
    January 01, 2011 - CAHPS QI The Case for Improving Patient Experience The Case for Improving Patient Experience … Can we start off by telling us why the patient experience information was important to your practice … Larry Morrissey Carla, we felt that giving patients a good experience was really central to the mission … So when you first started to collect patient experience data, was everyone on board? … and improvement in the score on that specific patient experience question.

15. Strategies for Improving Patient Experience with Ambulatory Care (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/6-improvement-strategies.pdf
    March 01, 2017 - Guide Practical Strategies for Improving Patient Experience Section 6: Strategies for Improving Patient … STRATEGIES FOR IMPROVING PATIENT EXPERIENCE WITH AMBULATORY CARE 6-1 6.A. … Why Improve Patient Experience? 3. Are You Ready to Improve? 4. … Determining Where to Focus Efforts to Improve Patient Experience 6. … patient experience measures from MHQP’s statewide Patient Experience Survey, which is based on the

16. The Power of Patient Stories for Improving the Patient Experience webcast - Intro (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/patient-narratives-webinar-intro.pdf
    May 12, 2022 - The Power of Patient Stories for Improving the Patient Experience webcast - Intro The Power of Patient … Stories for Improving the Patient Experience A Webcast Presented by the AHRQ CAHPS User Network May … 12, 2022 1:00 – 2:00 pm ET Today’ Agenda • Welcome from AHRQ • The Power of Patient Stories • … s Speakers • Caren Ginsberg, PhD, CPXP Director, CAHPS & SOPS, Center for Quality Improvement and Patient … Healthcare Research and Quality • Rachel Grob, MA, PhD Director of National Initiatives, Center for Patient

17. How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Grob (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/03-pt-narratives-support-px-strategy-grob.pdf
    June 02, 2025 - How Patient Narratives Can Support Your Patient Experience Strategy (Webcast) - Grob Patient Narrative … and improvement Deepen understanding of and relationships with patients • Suggest solutions • Promote … knowledge Deepen understanding/ relationship with patients Identify areas of improvement … and potential solutions Enable better patient experience assessment Cultivating a service- … experience Workforce experience 15 Patient Narrative Research Insights - How Patient Narratives

18. Improving Patient Experience in Large Organizations webcast - Ginsberg (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/ipe-large-org-webcast-ginsberg.pdf
    November 01, 2006 - Improving Patient Experience in Large Organizations webcast - Ginsberg AHRQ’S CAHPS® PROGRAM Caren … experience of care − our knowledge of measuring patient experience and collecting relevant data − … providers 9 CAHPS Surveys • Surveys measure patient experience, not patient satisfaction … • Surveys measure patient experience of care in different settings. … Experience Improvement • Leadership and governance • Partnerships with patients and families • Focus

19. Improving Patient Experience: Data Analysis Methods webcast - Wellstar (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-advancing-methods-4.pdf
    March 03, 2021 - Improving Patient Experience: Data Analysis Methods webcast - Wellstar Advancing Methods of Implementing … and Evaluating Patient Experience Improvement Using CAHPS® Surveys March 3, 2021 Natalie McNeal … EXPERIENCE Background: Patient Experience Scores were below desired levels. … possible for our patients and their loved ones. … Improvement Design Enhancing the Patient Experience A3 Communication Format 5 Whys Approach to Cause

20. Improving Patient Experience: Data Analysis Methods webcast - Intro (pdf file)
    www.ahrq.gov/sites/default/files/wysiwyg/cahps/news-and-events/events/webinars/data-analysis-webcast-intro-1.pdf
    March 03, 2021 - Improving Patient Experience: Data Analysis Methods webcast - Intro Improving Patient Experience: … :00 – 2:00 pm ET Our Focus Today • Overview of AHRQ’s CAHPS program • Foundational elements of patient … experience improvement • Two case studies presenting: ► Key driver analyses and journey mapping to … Programs Agency for Healthcare Research and Quality • Jennifer Purdy, LCSW, CPXP Executive Director VA Patient … Experience Program • Jim Schaefer, M.P.H.